Author: Ken Blanchard, Sheldon Bowles Narrator: Rick Adamson Publisher: Random House Audio Abridged Edition Running Time: 1 Hr. 30 Min.

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Raving Fans A Revolutionary Approach to Customer Service by Ken Blanchard

America is in the midst of a service crisis that has left a wake of disillusioned customers from coast to coast. RAVING FANS includes startling tips and innovative techniques that can help anyone create a revolution in any workplace--and turn their customers into raving, spending fans.

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This Author: Ken Blanchard This Narrator: Rick Adamson This Publisher: Random House Audio

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