Businesses and relationships fail every single day because of a lack of communication. If you want to build a successful business or change the way people perceive you, you better change the way you communicate. Brad Worthley, an internationally acclaimed expert, will help you understand the skills that people like Jack Welch and Lee Iacocca used to turn large companies around to make them successful. This program will make the differences between monologue and dialogue very clear and help you gain new respect for your communication skills. Some of the topics covered will include: The Five Primary Conversational Behaviors; The Five Primary Causes of Upsets; Letting Go of the Past; Ten Ways to Give Constructive Feedback; Reduce Miscommunication by Seeking Clarity; and Silence is Not Golden.