Author: Frederick F. Reichheld Narrator: Frederick F. Reichheld Publisher: Franklin Covey Unabridged Edition Running Time: 6 Hrs.

Buy from LearnOutLoud: Our Price: $ 17.95 List: $29.95 (40% Off) You Save: $ 12.00 ( About Our Downloads )   Our Price: $ 23.96 List: $29.95 (20% Off) You Save: $ 5.99 # of Discs : 5 Click here to see what our customers are saying about us

Click Stars to Rate: Review this title

The Ultimate Question by Frederick F. Reichheld

In this revolutionary management book, Fred Reichheld reduces all business success into one question. "Would you recommend this business to a friend?" According to Reichheld, this measure of customer satisfaction should be at the heart of all strategic decisions made by every company. He presents compelling case studies to show how customer satisfaction is more important than any business criterion besides profits. You'll learn how financial pressures have caused some executives to sacrifice true customer satisfaction in exchange for "bad profits." Such shortsightedness undermines long-term growth and success. Learn how to use "the ultimate question" to strengthen your business.

Write a Review of The Ultimate Question

This Author: Frederick F. Reichheld This Narrator: Frederick F. Reichheld This Publisher: Franklin Covey

We want LearnOutLoud.com to be the most complete and accurate resource for audio and video learning titles. Please let us know if you've found information missing or incorrect on this page.

For suggestions for this page email us at: suggestions@learnoutloud.com.