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Passion for Customers with Tom Peters

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Passion for Customers with Tom Peters on VHS

Author: Tom Peters
Publisher: Tom Peters Company
Running Time: 1 Hr. 7 Min.

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(Tom Peters Company)

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Passion for Customers with Tom Peters

by Tom Peters

Tom Peters gets to the heart of the "excellence message" by taking you on location to five leading organizations that provide superior customer service. Viewers will be privy to the inner workings of these acclaimed customer-driven organizations as Tom details the essential characteristics that have given them their competitive edge. You'll visit Federal Express, The Limited, Worthington Industries,, University national bank & Trust, and The Louisville Redbirds.

KEY LEARNING POINTS

•Learn that service and quality pay off - in both customer and employee satisfaction
•Improve company relations with customers by tuning employees into the details of customer service
•Encourage the quick responsiveness
•Recognize the importance of the front line individuals

USES

•Customer Service
•Case Studies in Excellence

Be the First to Review Passion for Customers with Tom Peters

Published: 2002
LearnOutLoud.com Product ID: P004668

Available On	Volumes	ISBN	ISBN-13
Video Cassette

Business

Business Leaders

Business

Leadership & Management

This Author: Tom Peters

This Publisher: Tom Peters Company

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