In this program, you will see five extraordinary organizations that define the cutting edge of customer service. Each of these organizations demonstrates what obsession with customers can do to foster success.
Tom shows you how a commitment to training, the creative use of information technology, and the entrepreneurial spirit define world-class service. You will go on location to K. Barchetti Shops, Nypro, Southwest Airlines, Demar Publishing, and the Chicago Police Department.
KEY LEARNING POINTS
•Use training to build a culture of customer service
•Understand the key characteristics of world class service
•See great service in action
USES
•Customer Service
•Case Studies in Excellence