Medical Practice Management: General Practice Podcast
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For the medical practice adminsistrator or the physician executive, topics include human resource management, regulatory challenges, successful recuiting, facilities planning and construction, coding, vendor relations, and legislative issues.
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 Write a Review of Medical Practice Management: General Practice Podcast
meconsulting, February 17, 2006
Reviewer: meconsulting
from Calgary, Alberta, Canada
This podcast, hosted by the Greenbach Publishing company who publishes the Journals, provides the listener with direct extracts from the Journals themselves. There is no deviation whatsoever from what is published in the Journals. This podcast is perfect for downloading and listening on the go.
An excellently crisp rendition of the Journals and highly recommended for any medical practioner to listen to current Journals when they don’t have them handy.
LOLDavid, February 17, 2006
Reviewer: LOLDavid
from Los Angeles, California
Sorry. I felt the content of this podcast pulled directly from the Medical Practice Management Journal was a little dry and the narrator was quite robotic. It may be valuable for those in the medical profession, but for those just interested in medicine it sounded like a corporate bored meeting. I can't say I understood everything being talked about, but then again it didn't draw me in to pay close attention either.
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The Ultimate Partnership: Getting Patients on Your Side
Podcast.Editor@soundpractice.net
Wed, May 21, 2008
Judy Capko, Author of the Best-Seller Secrets of the Best-Run Practices and her newest book "Take Back Time: Bringing Time Managmenet to Medicine", discusses in this 20-minute podcast how to get patients on your side. She explains why patients are becoming even more demanding, what patients really want from their doctors, how practices can take advantage of technology to partner with patients, how to effectively use a practice website and how to make a medical practice more friendly...and what it takes to create a true partnership with patients.
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Lean Healthcare in the Medical Practice
Podcast.Editor@soundpractice.net
Tue, Mar 25, 2008
Donna Weinstock of Office Management Solution discusses, in this 20-minute interview, the popularity of lean healthcare, provides detail on the "7 wastes" and describes the criteria for determining if a process or system in a medical practice needs to be streamlined. What can medical practices learn from TPS - Toyota Production Systems? Donna Weinstock will tell you...and she will also describe steps on how a medical practice can become a "Lean" provider.
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Those Maddening Phones - Are They Wasting Your Time?
Podcast.Editor@soundpractice.net
Wed, Mar 05, 2008
Judy Capko, Author of the Best-Seller Secrets of the Best-Run Practices and her newest book (publishing March 1, 2008) Take Back Time: Bringing Time Management to Medicine, discusses in this 20-minute podcast why medical practices have such trouble with phone demand and she provides concrete tips and solutions to help the problem. Judy covers how to audit your inbound calls, getting to the root of the "system" vs. the "staffing" problem, how to train staff for good telephone skills, and why a common complaint from patients is the insensitivity of staff members on the phone.
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The Action Formula: The Shortest Distance Between What You Have and What You Want
Podcast.Editor@soundpractice.net
Mon, Feb 25, 2008
In this 20-minute podcast interview, Wendy Lipton-Dibner, author and speaker, describes the evolution of The Action Formula: The Shortest Distance Between What You Have and What You Want and how the strategy (and her book) is being implemented in medical and dental practices. Is it a book for business or a self-help book? It's both! And Wendy explains how this can be.
As one of the reviewers of the book wrote, "Move over, Tom Peters and Ken Blanchard," and Wendy discusses what the reviewer meant. Lastly, Wendy describes WHAT the Action Formula is and why it has such wide appeal to both healthcare and corporate communities.
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Post Adverse Event: Reducing the Exposure for Your Medical Practice
Podcast.Editor@soundpractice.net
Tue, Jan 29, 2008
In this 20-minute podcast, hear Jim Saxton, from the law firm of Stevens and Lee discuss why post adverse event is such an important issue for physicians, the advantages (and potential drawbacks) of physicians saying, " I'm sorry," and the importance of coming up with a plan and policy for the practice on handling adverse events. He also discusses why this is an issue not only for physicians but for everyone on the team in a medical practice.
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Feedback: The Breakfast of Champions by Irv Rubin
Podcast.Editor@soundpractice.net
Fri, Jan 11, 2008
Dr. Rubin, the author of "Dying for Compassion," discusses in this 20-minute podcast the roots of his own deep interest in feedback, why hearing the word "feedback" causes most people to cringe, and the negative consequences of poorly delivered feedback. Hear also his opinion of the 360-degree feedback craze, how to make delivering bad news a "win-win" and he wraps up with a few practical suggestions on how to improve giving and receiving feedback.
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Expanding into the Gay and Lesbian Market: What Savvy Medical Practices Know
Podcast.Editor@soundpractice.net
Thu, Jan 03, 2008
Many physician practices recognize that they can expand business by reaching out to specific communities, including targeting lesbian, gay, bisexual and transgender (LGBT) patients. Ellen Kahn, Director of the Human Rights Campaign Foundation's Family Project discusses what strategies physician practices are using to reach out to the LGBT community and meet their needs and expectations. She provides concrete examples of what is likely to work or not work.
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Real Time Claim Adjudication with Doral Davis-Jacobsen, BHS, MBA, CMPE
Podcast.Editor@soundpractice.net
Mon, Dec 10, 2007
Implementing Real Time Claim Adjudication may be a smart move for many medical practices. In this 20-minute podcast, Doral Davis-Jacobsen Manager, Physician Services Consulting Unit Dixon Hughes, PLLC defines the term, how the process of real time adjudication effects accounts receivable workflow, the challenges in implementing the program, keys to success in incorporating the process into the practice workflow, and the impressive impact on the financial performance of the practice.
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Grow Your Practice from the Inside Out
Podcast.Editor@soundpractice.net
Mon, Nov 05, 2007
Why is it that some practices have a flair for rapid growth? It is a combination of good financial planning and terrific customer service that drives referrals. In this 20-minute podcast, Judy Capko, author of the runaway best seller, Secrets of the Best-Run Practices discusses elements of how patients rate their doctors, the most common complaints patients have about their physicians, the importance of office aesthetics, the use of technology for patients to better "connect" with their doctors, and the use of mystery patients or mystery shoppers in the medical practice.
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Hot Issues for Hospitals - and What that Means for Physicians
Podcast.Editor@soundpractice.net
Tue, Oct 09, 2007
Jennifer Bever, FACHE, the Director of Education for Sg2 discusses hot issues for hospitals and the impact of these issues on physician and physician practices. In this 20-minute podcast, Ms. Bever covers Medicare payment reductions and surgical services, pay-for-performance, projected physician workforce shortages, what makes physician-hospital partnerships successful, and very specific strategies on how physicians can work more effectively with hospitals. Jennifer Bever also discusses when and how physicians should "do it themselves."
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Stop the Medical Office Bickering with Judy Capko
Podcast.Editor@soundpractice.net
Mon, Oct 01, 2007
In this 20-minute podcast, Judy Capko, author of the runaway best seller, Secrets of the Best-Run Practices covers specific reasons why conflicts can emerge in a practice and how office bickering can impact productivity. She provides tips on how to approach the subject with staff and practical ideas on resolving the bickering. She also describes very proactive strategies physicians and office executives can use to reduce the potential conflicts.
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Working with Family - Does it Work?
Podcast.Editor@soundpractice.net
Wed, Sep 19, 2007
In this 20-minute podcast, consultant Jennifer O'Brien from Karen Zupko & Associates discusses working with family. We're seeing more and more of these types of working arrangements and Ms. O'Brien describes scenarios she has encountered, both successes and disasters. She discusses how to settle on a reasonable wage for a family member, impact of "pillow talk" between a physician and spouse employee, consideration of insurance (and other financial details) when more than one member of a family draws an income from the practice, and legal issues of having one member "report" to another family member.
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How Much Does it Cost You to See a Patient
Podcast.Editor@soundpractice.net
Thu, Aug 30, 2007
In this 20 minute podcast, Owen Dahl, MBA, FACHE, CHBC, author of Think Business! Medical Practice Quality, Efficiency, Profits, discusses how much it really costs a doctor (or a practice) to see a patient. No, the answer isn't what you charge for an office visit. A physician needs wise management of costs and an understanding of revenue enhancement to assure long-term success for the practice. But how do you analyze costs in a practice? Mr. Dahl addresses fixed, variable, direct and indirect costs with practical examples of what costs you can control. You may think it is your office supplies - but analysis of your payroll may yield larger savings. Also hear his expert comments about patient satisfaction, your no-show rate, overtime costs, and what it means to the practice to see just one additional patient per day. http://www.thinkbusiness.md
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Consumer Directed Healthcare Plans and Their Impact on the Community Based Medical Practice
Podcast.Editor@soundpractice.net
Thu, Aug 09, 2007
Donald Good, President and CEO of Practice Management Partners, based in Baltimore, discuss Consumer Directed Healthcare Plans and Their Impact on the Community Based Medical Practice. In this 20-minute podcast, Don Good, the former President of HCIA, Inc., shares his insight on high deductible plans in the marketplace, an overview of the physician practice perspective of high deductible plans, and specifics on what practices can do today to start planning for this influx of insurance plans. He also describes how general consumer buying behaviors will start to have an impact on patients' behaviors with their doctors. http://www.pmptrs.com or (443) 933-4234
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How Well-Informed Patients Make Better Patients with Dr. Jeff Gruen of Revolution Health
Podcast.Editor@soundpractice.net
Wed, Jul 25, 2007
Dr. Jeff Gruen, Chief Medical Officer of Revolution Health discusses How Well-Informed Patients Make Better Patients. In this 20 - minute podcast Dr. Gruen discusses why patient education is so important, the types of patient education materials patients should have and how physicians can work with patients to provide quality patient education materials. He also gives examples of how well-informed patients are better patients (with better clinical outcomes).
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The Future of Group Practice by Randy Bauman, President, Delta Health Care
Podcast.Editor@soundpractice.net
Tue, Jun 05, 2007
In this 20-minute podcast, seasoned consultant Randy Bauman discusses the state of independent physician groups, challenges that face small-to-medium sized groups, the impact of The Deficit Reduction Act of 2005, values of practices and hospitals' interest in acquiring practices, pitfalls in selling to a hospital, and the future of physician group practices.
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How to Get Paid for Hospital Services with Betsy Nicoletti, MS, CPC, President of Medical Practice Consulting
Podcast.Editor@soundpractice.net
Thu, Apr 19, 2007
In this 20 minute podcast, Betsy reviews details surrounding physicians getting paid for hospital services. Can physicians get paid if they have to see a sick patient more than once a day? What does group membership have to do with getting paid for hospital services? What is the difference between observation admission series of codes and the observation with discharge codes? What are the rules for critical care? What about the proper way to bill follow up visits after an initial inpatient consultation?
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Interview with David B. Nash, MD, MBA, FACP, Professor and Chairman of the Department of Health Policy at Jefferson Medical College
Podcast.Editor@soundpractice.net
Wed, Apr 11, 2007
David B. Nash, MD, MBA, FACP, Professor and Chairman of the Department of Health Policy at Jefferson Medical College of Thomas Jefferson University of Philadelphia author/editor of 17 books, and repeatedly named by Modern Healthcare to the top 100 most powerful persons in healthcare list is interviewed about his latest book, Practicing Medicine in the 21st Century, published by the American College of Physician Executives, www.acpe.org
In this 20-minute podcast interview with Nancy Collins, Publisher of The Journal of Medical Practice Management, Dr. Nash discusses the challenges facing physicians today, the characteristics of an ideal practice, how physicians can improve the quality of their care, how physicians can prepare for pay-for-performance (P4P) and the extra training that physicians might find useful in the new era of medical practice.
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Space Planning: Increasing Patient Volume and Quality of Practice Life
Podcast.Editor@soundpractice.net
Mon, Apr 02, 2007
Podcast interview on Increasing Patient Volume and Quality of Practice Life (from a space planning viewpoint) with Larry R. Brooks, Partner and Senior Medical Planning Consultant, Medical Design International (MDI) based in Norcross, Georgia (www.mdiatlanta.com).
Mr. Brooks discusses strategies a practice can do to better utilize the doctor's time, with emphasis on his adage, "Things come to the doctor, the doctor does not go to the things." He discusses how to eliminate distractions for the doctor, how to always have patients ready for the doctor, proper use of the appointment schedule, communication system and patient flow system, and discussion of the right amount of space and right layout for a medical office and their impact on productivity. Also hear about the trends of using scribes in office practice.
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It's Never Too Early (or Too Late) to Set Performance Employee Goals and Expectations with Dr. Dan Strakal
Podcast.Editor@soundpractice.net
Mon, Apr 02, 2007
Dr. Dan Strakal, through his radio shows, consulting activities and speaking engagements has helped dozens of organizations overcome challenges to create satisfying and successful workplaces. In this podcast, Dr. Strakal discusses practical strategies for medical practice managers on how to set performance goals and expectations, how to handle employees who refuse to set, much less, meet performance goals and how a manager is a complex medical practice can expect employees to self-monitor and self-manage his or her own behavior.
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Getting Paid for Well Visits with Betsy Nicoletti
Podcast.Editor@soundpractice.net
Wed, Mar 21, 2007
In this 20 minute podcast, Betsy Nicoletti, MS, CPC, President of Medical Practice Consulting and author of the best-seller, The Field Guide to Physician Coding,
reviews the codes that a physician, NP or PA can use to bill for a patient's annual preventive services, what is included in each of those codes, strategies for billing for sports physicals, Medicare rules and guidelines on annual physical exams, other preventive services such as pap tests, immunizations and diagnostic lab services and imaging. Betsy Nicoletti - find her book at www.shopmpm.com
Download File - 4.7 MB
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When Dangerous Employees Cause Harm
Podcast.Editor@soundpractice.net
Sat, Feb 17, 2007
Interview with Jon Zimring, Partner, Duane Morris, LLP, based in Chicago discusses his articles from recent issues of The Journal of Medical Practice Management. Mr. Zimring discusses how to define a "dangerous employee", why physicians and physician practices seem to be increasingly on the hot seat for liability, are workplaces becoming more dangerous or is the danger simply increasing for employers? He also covers useful information a practice leader can gain from employee exit interviews, and how to keep personnel policies relevant in today's changing employee pool. www.duanemorris.com
Download File - 5.6 MB
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How to Stay on Top of Practice Finances with Judy Capko
Podcast.Editor@soundpractice.net
Mon, Feb 05, 2007
Judy Capko, President of Capko & Co., based in Thousand Oaks, California and the author of the best-seller, Secrets of the Best-Run Practices is interviewed by SoundPractice.net. In this 20 minute podcast, Judy reviews the concept of monthly strategy meetings in a medical practice, how to get doctors and others in the practice to buy-in to such meetings, how to best structure meetings to share performance data, and the most important issues and benchmark data to cover on a regular basis. She also discusses how to keep focus and momentum up for such strategy sessions.
Download File - 3.6 MB
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Preventing Workplace Violence in the Healthcare Setting
Podcast.Editor@soundpractice.net
Tue, Jan 30, 2007
Sheila Dunn, D.A., MT (ASCP) and Sarah Alholm, M.A.S. of Quality America, Inc. discuss Preventing Workplace Violence in the Healthcare Setting. In this podcast, these experts discuss how widespread these incidents are and how practices should prepare for workplace violence. They also review who are the most likely perpetrators of workplace violence, security measures recommended for medical offices, and the tie-in with OSHA regulations. Quality America, Inc. (www.quality-america.com).
Download File - 5.7 MB
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How to Get Paid the 1.5% Medicare Bonus by Betsy Nicoletti
Podcast.Editor@soundpractice.net
Tue, Jan 30, 2007
Betsy Nicoletti, MS, CPC, President of Medical Practice Consulting (www.mpconsulting.org ) discusses in this timely podcast, "Getting Paid the 1.5% Medicare Bonus." She outlines the strategy for reporting quality indicators to the CMS and the difference between pay for performance and this physician voluntary reporting program mandated by Congress. To sign up for the live audio conference on Feb 14, 2007 visit this link - http://conference.mpmnetwork.com.
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Interview with Reed Pew, CEO and President of the AAPC (American Academy of Professional Coders)
Podcast.Editor@soundpractice.net
Fri, Jan 05, 2007
Reed Pew, CEO and President of the AAPC (American Academy of Professional Coders) www.aapc.com discusses in this first Soundpractice.net podcast for 2007, the mission of the AAPC, the future of the profession of medical coding, advantages for physician offices to employ certified coders, salary ranges of coders and methods of recruiting certified coders for a medical practice. Reed is interviewed by Nancy Collins, Publisher of The Journal of Medical Practice Management www.mpmnetwork.com
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Break Through Your Medical Practice Success Barriers
Podcast.Editor@soundpractice.net
Fri, Dec 15, 2006
Whether you are looking to enhance your success or simply to hold onto it, this 20 minute Podcast with Wendy Lipton-Dibner of Professional Impact, Inc. will help you to achieve your goals. You will learn about the 1 key area of your practice where simple interventions can make the difference between increased revenues and falling profit margins. Listeners will receive access to a complimentary self-assessment instrument that will enable them to strategically identify 25 critical interventions that they can make to bring their practices to new heights of success in 2007. Take the complimentary practice assessment at http://www.pro-impact.com
Download File - 12.6 MB
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Washington Update Podcast with Owen Dahl
Podcast.Editor@soundpractice.net
Fri, Dec 15, 2006
Tune in to hear nationally-recognized expert Owen Dahl discuss the following: The impact on the overall health care legislative picture based upon the results of the recent Congressional elections, who are the new key players (and the key issues) to watch in the 110th Congress, status of the 5% across the board SGR mandated cut of the physician fee schedule and what role administrators and physicians can play with healthcare issues and politics.
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Interview with Bruce Lefco CEO of Health Payment Systems
Podcast.Editor@soundpractice.net
Mon, Nov 27, 2006
Bruce Lefco discussed the state of healthcare reimbursements and the features of Health Payment Systems, Inc., a Financial Transactions Company based in Milwaukee, dedicated to simplifying the reimbursement process and lowering the cost-to-collect and bad debt expense.
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The Future of One-Way Patient Communication
Podcast.Editor@soundpractice.net
Fri, Aug 11, 2006
In this podcast, Gary Szasz of Cellminder discusses strategies that practices employ to communicate with patients, the advantages of virtual communications, the culture shift in practices necessary to increase patient satisfaction, the way practices can save time and money, and the other advantages of virtual communication beyond saving time and money.
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The Importance of Follow-Up: Why Is It My Responsibility?
Podcast.Editor@soundpractice.net
Fri, Aug 11, 2006
By Veronica McGrath, M.S. Like poor communication, poor office management can create ill-will among patients and can actually contribute to negligence itself. It is imperative that every office have a system for tracking test results and referrals to ensure that patients do not "fall though the cracks". There are several types of effective tracking systems. But, the key to a good follow-up system is to use the system.
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The Role of the Medical Office Manager
Podcast.Editor@soundpractice.net
Wed, Jul 26, 2006
Interview with Richard Blanchette, Executive Director, PAHCOM (Professional Association for Health Care Office Management). Mr. Blanchette describes the day-to-day responsibilities of the office manager, the mission of PAHCOM in its support of physicians and medical practices, guidelines for physicians on hiring a qualified office manager, physician "partnering" with the office manager and the future of the profession of medical office management. More info can be found at www.pahcom.com.
Download File - 6.8 MB
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