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Total Quality Management: Customers and Products on Audio Download & Tape
 
Author: Stephen George, Arnold Weimerskirch
Narrator: Lloyd Bochner
Publisher: Audio Literature
 Abridged Edition
Running Time: 3 Hrs.


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Total Quality Management: Customers and Products

by Stephen George



The new business management model begins with customer focus and ends with customer satisfaction. More and more companies are taking great initiatives to track their customers changing needs, improve their services, and encourage their employees to interact with customers on a regular basis. The consensus is that strong customer relationships lead to sustained growth and profitability. This program, coauthored by Baldridge Award Chairman Stephen George and well-known quality consultant Arnold Weimerskirch, explores how customer requirements and satisfaction dictate a company's direction and actions.



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  • Published: 1994
  • LearnOutLoud.com Product ID: T003340
Available On Volumes ISBN ISBN-13
Download
Cassette 0787114499

 Business  Leadership & Management
  Business  Strategy

 

This Author: Stephen George
This Narrator: Lloyd Bochner
This Publisher: Audio Literature
 
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