Chip Conley, Founder, Joie de Vivre Hotels; Head of Global Hospitality, Airbnb; Author, Emotional Equations; Twitter: @ChipConleyJenn Lim, CEO and Chief Happiness Officer, Delivering Happiness; Culture Book Creator and Consultant, Zappos
Twenty-six years ago Conley, disillusioned with corporate real estate, raised a million dollars and bought the decrepit Phoenix Hotel in San Francisco's Tenderloin neighborhood. By revamping the rundown San Francisco icon, he revolutionized the hotel business, developing his own unique transformative business model based on an individual's need for meaning, as outlined in Abraham Maslow's hierarchy of needs.
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