Author: Thomas O. Jones, Frederick F. Reichheld, W. Earl Sasser, Jr., and more Narrator: Thomas O. Jones, Frederick F. Reichheld, W. Earl Sasser, Jr., and more Publisher: Harvard Business School Publishing Audio Original Running Time: 1 Hr. 12 Min.

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Customer Loyalty Strategies by W. Earl Sasser, Jr.

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This Author: W. Earl Sasser, Jr. This Narrator: Thomas O. Jones, Frederick F. Reichheld, W. Earl Sasser, Jr. This Publisher: Harvard Business School Publishing

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