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Social Media Marketing Podcast by Michael A. Stelzner

Social Media Marketing Podcast

by Michael A. Stelzner

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Social Media Examiner's Michael Stelzner helps your business navigate the social jungle with success stories and expert interviews from leading social media marketing pros. Discover how successful businesses employ social media, learn new strategies and tactics, and gain actionable tips to improve your social media marketing. Find show notes at http://www.socialmediaexaminer.com/podcast/.


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Facebook Marketing: Why It Is Time to Rethink Everything

Author: Michael Stelzner, Social Media Examiner
Fri, Apr 28, 2017


Do you use Facebook to market your business? Wondering how marketing on Facebook is evolving? To explore how marketers should adjust to Facebook's recent and future changes, I interview Mari Smith. More About This Show The Social Media Marketing podcast is an on-demand talk radio show from Social Media Examiner. It's designed to help busy marketers and business owners discover what works with social media marketing. In this episode, I interview Mari Smith, the world's leading Facebook marketing expert. She co-authored Facebook Marketing: An Hour a Day and is author of The New Relationship Marketing. Mari shares why it's time for marketers to rethink how they use Facebook. You'll discover where Mari believes Facebook is headed. Share your feedback, read the show notes, and get the links mentioned in this episode below. Listen Now You can also subscribe via iTunes, RSS, or Stitcher. Here are some of the things you'll discover in this show: Facebook Marketing The Facebook Algorithm Mari explains that the Facebook algorithm pre-filters content that users see in their news feeds. The algorithm manages the vast amount of content posted to Facebook and thus helps advertisers, while hopefully showing Facebook users the most relevant content among the thousands of posts they could see. Users can have as many as 5,000 friends, join up to 6,000 groups, and follow up to 5,000 pages. With posts coming from all of these sources, users might see as many as 15,000 posts. Mari says that the Facebook algorithm narrows down what users actually see to about 1,500 posts, and from that pool of content, narrows what users might see even further to about 300 posts. Mari says the algorithm is complex with about 100,000 weights, of which only about a half-dozen are known. For instance, Facebook favors stories from users' friends, video content, and so on. Also, when the algorithm came out in 2008, along with Facebook business pages, it made the news feed non-chronological. Mari explains that the algorithm exists because Facebook needs to keep users coming back and also offer value to advertisers. Each day, the average user logs on about 14 times (more for marketers), and is on Facebook an average of 50 cumulative minutes. That creates a huge captive audience, which is a massive amount of potential to offer advertisers. To maintain that value, the algorithm encourages user engagement. Mari notices how she loves keeping up with her friends and community via Facebook and sees an advertisement about every third post. The better the targeted ad, the more likely she is to respond. Mari also notes that by encouraging user engagement, the algorithm also encourages users to share information with Facebook. This information helps Facebook keep the users and advertisers happy. I ask what marketers should do so users see more of their content in the news feed. Mari recommends not only sharing video, but also slightly increasing the length of videos. For uploaded videos, Mari has discovered a minimum of 90 seconds makes content more visible. For a live video, Mari recommends broadcasting for at least 5 minutes. Mari says Facebook favors slightly longer video because it enables Facebook to insert mid-roll ads. These ads break in and run for about 20 seconds. At the moment, mid-roll ads are in beta and you have to sign up before they'll appear in your video. Also, Mari says these ads appear only if you have at least 2,000 followers of your profile or page and 300 concurrent viewers. Mari explains that the decline in Facebook user posts and the algorithm's preference for camera-based content are related. Facebook is moving more into the camera mode because over the past three or four years, users have been sharing fewer status updates. Typing a post is harder than snapping a picture and adding sticker or filter. Mari stresses that real-time signals are also important to the visibility of your co...

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Facebook for Local Business: Creative Ways to Grow

Author: Michael Stelzner, Social Media Examiner
Fri, Apr 21, 2017


Is your local business on Facebook? Wondering how to market your business more effectively? To explore how to use Facebook in creative ways, I interview Anissa Holmes. More About This Show The Social Media Marketing podcast is an on-demand talk radio show from Social Media Examiner. It's designed to help busy marketers and business owners discover what works with social media marketing. In this episode, I interview Dr. Anissa Holmes, the author of Delivering WOW: How Dentists Can Build a Fascinating Brand and Achieve More, While Working Less! Her podcast is the Delivering WOW Dental podcast. She's a practicing dentist and teaches Facebook marketing courses for dentists. Anissa explores how local businesses can grow using Facebook. You'll discover why Facebook is more valuable for local businesses than review websites. Share your feedback, read the show notes, and get the links mentioned in this episode below. Listen Now You can also subscribe via iTunes, RSS, or Stitcher. Here are some of the things you'll discover in this show: Facebook Marketing for Local Businesses Anissa's Story After practicing dentistry in the U.S. for several years, Anissa moved to her husband's home country of Jamaica in 2010 and started a new dental practice from scratch. She knew most dentists typically get 10 to 15 new patients per month through referrals, but with a startup practice in a totally different country, she decided to try promoting her new practice on Facebook. In early 2010, Anissa set up a Facebook business page and began sharing what happened in the practice each day, including behind-the-scenes snapshots and stories about how the practice's dental services were changing people's lives. Anissa's strategy worked. Her practice began getting 5 to 10 new patients a month. Anissa figured she was onto something and began buying Facebook ads. As the Facebook algorithm changed, she made adjustments. Her practice now spends about $500 a month on Facebook and those marketing efforts attract about 50 new patients every month. With such outstanding growth, the practice's revenue tripled, and Anissa's practice was able to pay for a new office with three times the space totally out of profits. The practice is debt-free and so is Anissa. She shares that this financial success and security is a result of the business growth she achieved through Facebook marketing. After dentists started asking Anissa how her practice was achieving those crazy results, last year Anissa created a Facebook course and began lecturing to dentists all over the world about Facebook. The journey has been interesting, Anissa says, and she attributes the success to Facebook. When new customers come in, they already know the practice and how it can solve their problems. They're already connected and ready to make a purchase. Listen to the show to learn more about Anissa's background. Why Local Businesses Need to Go Beyond Review Sites If your new customers hang out on Facebook, Anissa says, that's where you need to be. People aren't hanging out on Yelp or Google. Most people (including Anissa) check Facebook first thing in the morning, between daily tasks, and in the evening. That's why Facebook marketing needs to be your focus. Anissa says creating the right content is important. A lot of businesses post information about how great they are and share a lot of stock content, but Anissa says that really doesn't work. She stresses that local businesses need to share their story and what makes their business unique. For example, if you have a plumbing company, what are you offering that's different from everyone else? To compete with photos of kids, community happenings, and articles, Anissa creates engaging posts that connect with people and make them want to click, including content about community impact and what her practice does to change patients' lives. Anissa also shares testimonials.

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Instagram Business Profiles: Why Marketers Should Upgrade

Author: Michael Stelzner, Social Media Examiner
Fri, Apr 14, 2017


Have you considered moving to an Instagram business profile? Wondering what advantages you'll gain? To explore Instagram business profiles, I interview Jenn Herman. More About This Show The Social Media Marketing podcast is an on-demand talk radio show from Social Media Examiner. It's designed to help busy marketers and business owners discover what works with social media marketing. In this episode, I interview Jenn Herman, a social media consultant and Instagram marketing expert. Her blog, JennsTrends.com, has placed in our top 10 social media blogs three different times. She also wrote an ebook called The Ultimate Beginner's Guide to Instagram. Jenn explores Instagram analytics. You'll discover valuable Instagram business profile features. Share your feedback, read the show notes, and get the links mentioned in this episode below. Listen Now You can also subscribe via iTunes, RSS, or Stitcher. Here are some of the things you'll discover in this show: Instagram Business Profiles The Instagram Algorithm The Instagram algorithm came out last year and Jenn explains that for marketers, the algorithm is helpful. You can use it to get better reactions from, engagement with, and reach to your target audience. Jenn stresses that the Instagram algorithm is more personal than the Facebook algorithm. On Facebook, when something is really popular, Facebook is more likely to show that content to more people. However, the Instagram algorithm is based on personal use, not public use. Instagram users don't necessarily see someone's content just because others engage with it. That said, the Instagram content that each user engages with most does show up higher in his or her feed. To make the Instagram algorithm work for your marketing efforts, Jenn recommends sharing the best content for your customers and followers. When you emphasize quality over quantity, your users are more likely to stop, engage, comment, like, and so on. As a result, your followers will constantly see your content higher in their Instagram feeds. Also, Jenn says the Facebook and Instagram algorithms re-sort content differently. Facebook constantly re-sorts content, whereas the Instagram algorithm doesn't. Instead, on Instagram, the re-sorting is based on how often you post and how often a user logs into Instagram. For example, if a user logs on and then logs on three hours later, Instagram re-sorts only the content uploaded in the last three hours. The content that appeared during the user's last login appears exactly as it did before. For marketers, this approach to re-sorting means that your Instagram followers won't miss your content if they scroll far enough through their feeds. For example, say someone follows Social Media Examiner and likes to engage with its Instagram posts. The user logs in after 24 hours and Social Media Examiner has posted three times. In this case, Jenn says the user will see Social Media Examiner's three posts higher in his or her feed, but not necessarily back to back. I ask what marketers can do to encourage fan activity and make their content seen first. Jenn says the key is having better content and (counter-intuitively) posting less content. When you post a lot, Jenn says it's more difficult for that content to show up high in your followers' Instagram feeds. People are more likely to skip your posts. However, gorgeous posts can create a strong connection with your followers and people are more likely to engage. To increase the chances people see and engage with your Instagram posts, Jenn recommends posting your best content three times a week. Also, Jenn suggests adding calls to action. In a text overlay or caption, encourage people to leave a comment or tag friends in the post. The algorithm will see that engagement. I ask Jenn how the algorithm applies to Instagram Stories versus the Instagram feed. Jenn says that at least for now,

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Live Video: Tips and Techniques for Creating Great Content

Author: Michael Stelzner, Social Media Examiner
Fri, Apr 07, 2017


Do you broadcast live video? Want to learn how to create an engaged following? To discover what he's learned from broadcasting over 1,000 live streams over the last two years, I interview Alex Khan. More About This Show The Social Media Marketing podcast is an on-demand talk radio show from Social Media Examiner. It's designed to help busy marketers and business owners discover what works with social media marketing. In this episode, I interview Alex Khan, the founder of Attractive Media, a German social media agency that helps businesses with live video. You can find him online at alexkhan.tv. Alex shares his formula for beginning and ending live video. You'll discover how Alex makes his live videos look more professional. Share your feedback, read the show notes, and get the links mentioned in this episode below. Listen Now You can also subscribe via iTunes, RSS, or Stitcher. Here are some of the things you'll discover in this show: Live Video Alex's Story Alex started his first website in the late 1990s, back when email open rates were incredibly high. In 2005, he became managing director of Attractive People, a social network. In that role, Alex discovered what builds trust and how people behave on social networks. In 2012, Alex founded Germany's first mobile marketplace for fashion, which another company later acquired. Alex continued working behind the scenes in social media until 2015, when Twitter acquired Periscope for $100 million. After a company acquired his own app, Alex says he was curious about what a $100 million app could do. In March 2015 on the first day Periscope became available, Alex downloaded it and it immediately blew him away. Alex knew that driving engagement builds trust and increased visibility; however, creating engaging content was (and is) a challenge. Periscope helped Alex solve the engagement challenge because he could start a one-to-many conversation from anywhere at any time. Alex says it's still fascinating that you can reach so many people for free. In the beginning, Alex directed his live videos with his employee as the Periscope star. They created fun content such as jumping in a pool, which had nothing to do with Alex's area of expertise. After a few weeks, Alex's business partners shared their concern that this fun content wasn't professional, especially because Alex was COO of the company. Alex agreed that their point was valid, so he decided to change his subject matter. With 10 years of experience in social media, Alex knew people would have questions about how to use this new platform. He decided to use his expertise to help people understand how to build their audience with live video. I ask Alex to share a snapshot of his audience today. Alex says that in only two years, he's built his audience from nothing to 230,000 followers and 55 million hearts on Periscope. Through cross-promotion, Alex has attracted a total of 400,000 followers on social media. To build that audience, Alex says his experience working in social media, building companies, and training people gave him the necessary expertise, but live video technology was also a critical gateway. Listen to the show to learn about Alex's first live broadcast on Periscope. Advice for Going Live Alex says that even after doing more than 1,000 Periscope broadcasts, he still gets nervous. For Alex, three questions spin around in his head when he thinks about going live: "Who are the people watching me? Will they like me? What will I tell them?" Alex has found that his viewers are regular people who are early live video adopters and curious about what he has to say. When you provide something that's valuable, Alex believes people will like you. He says the key is to educate, inspire, or entertain viewers. As far as what to tell viewers, Alex believes people watching live video are always interested in five topics:

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Google Analytics: How to Analyze the Behavior of Your Site Visitors

Author: Michael Stelzner, Social Media Examiner
Fri, Mar 31, 2017


Do you want to learn more about how people use your website? Wondering how the Behavior reports in Google Analytics can help? To explore how to navigate the Behavior section of Google Analytics, I interview Andy Crestodina. More About This Show The Social Media Marketing podcast is an on-demand talk radio show from Social Media Examiner. It's designed to help busy marketers and business owners discover what works with social media marketing. In this episode, I interview Andy Crestodina, author of Content Chemistry and co-founder of Orbit Media. Andy specializes in content marketing and Google Analytics. Andy explains how to analyze the behavior of your website visitors. You'll discover a few Google Analytics tricks to employ immediately. Share your feedback, read the show notes, and get the links mentioned in this episode below. Listen Now You can also subscribe via iTunes, RSS, or Stitcher. Here are some of the things you'll discover in this show: Google Analytics Why Marketers Should Care About the Behavior Category In Google Analytics, the Behavior category is one of five main categories that you find on the left-hand sidebar. Andy says the categories are organized from the top of the funnel down to the bottom. The first category is Real-Time, or people on your website at the moment. Real-Time is followed by Audience (who those people are), Acquisition (where they came from), Behavior (what they did), and Conversions (who took which successful profitable action). People dedicate a lot of time to the Behavior category because the reports show what's happening on each URL and how people flow through your website. Andy says you can see where people go, how much time they spend on pages, bounce rate, percentage of people who leave after seeing just one page, number of pages per visit, and so on. The Behavior category is the core of Google Analytics reporting. What you find through Behavior reports is often surprising, Andy continues. Although a website is designed to encourage visitors to navigate through it in certain ways, the Behavior reports show how visitors actually move through your site. Listen to the show to hear an explanation of the value of behavior analytics with a restaurant analogy. Behavior Flow Report Andy believes Behavior Flow is an interesting and sometimes confusing report because it mashes up data from other reports. The Behavior Flow report looks almost like an infographic. It shows how many people are on your website, where they move as they navigate from page to page, and the page where they leave your site. After the starting page, the next column is first interaction, the column after that is second interaction, and so on. Behavior Flow shows the most popular path through your website, which is important. Knowing the most common path helps you prioritize changes to your website. For example, if you have only 10 minutes to work on your website this week, you need to spend that time on the pages people visit most often. Even if your website has thousands of pages, a small percentage of those pages receive the most traction and traffic. Therefore, when you have a great piece of content such as a beautiful testimonial or a compelling visual, you want to put it where people are more likely to see it. If your website was a city with a highway flowing through it, you'd put your billboards on the highways, not on little backstreets. In the Behavior Flow report, the first column is the Landing Page option, which reflects where your website traffic comes from. You can change the default Landing Page option to see the website traffic from a specific source. For example, you can select social options to see how people coming from different social networks move through your site. Next, you see the Starting Pages column. Andy says this column lists only the top pages. (For analysis of a specific page,

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Facebook Messenger Marketing: What Marketers Need to Know

Author: Michael Stelzner, Social Media Examiner
Fri, Mar 24, 2017


Do you want to communicate with your customers via Facebook Messenger? Wondering how Facebook Messenger bots and Messenger ads can help? To explore this topic, I interview Molly Pittman. More About This Show The Social Media Marketing podcast is an on-demand talk radio show from Social Media Examiner. It's designed to help busy marketers and business owners discover what works with social media marketing. In this episode, I interview Molly Pittman, the vice president of marketing at DigitalMarketer. She specializes in customer acquisition and teaches regularly for DigitalMarketer Engage, which is the company's membership community. You'll discover how businesses can benefit from integrating Facebook Messenger features into their marketing. Molly shares use cases for Facebook Messenger marketing. Share your feedback, read the show notes, and get the links mentioned in this episode below. Listen Now You can also subscribe via iTunes, RSS, or Stitcher. Here are some of the things you'll discover in this show: Facebook Messenger Marketing Why Consider Messenger Ads? As soon as Facebook Messenger ads became available in November 2016, Molly started experimenting with them. Molly says she's excited about Facebook Messenger ads because they're not just a new interface element or feature. Facebook Messenger ads are a whole new channel. Molly believes the value of Facebook Messenger ads lies in the app's popularity and convenience. More than one billion people communicate via Facebook Messenger. Because that's where people are having conversations with friends, family, colleagues, or whomever, Molly believes businesses should be connecting with their customers via Facebook Messenger, too. The app's popularity makes Facebook Messenger a good place to buy ads, connect with prospects, and talk to customers. Molly says that DigitalMarketer's initial tests have shown good results. The open rate and consumption are really high. Molly has seen the benefit from the consumer's standpoint, too. A few months ago, as Molly was driving in Austin, she saw a new apartment complex being built. Molly was interested, so she went to the company's Facebook page and contacted them through their Message Us button. They responded almost instantaneously. Every step of her communication with the company was done through Facebook Messenger. I ask Molly if she believes Facebook Messenger will replace email. Molly responds that email will likely always be a powerful tool for marketers, certainly for the next five years. However, she says Facebook Messenger isn't necessarily a replacement but is the mode of communication most similar to email. In some aspects, Messenger is better than email, she continues, because people tend to respond instantaneously on Messenger, whereas people don't feel compelled to respond to emails right away. Listen to the show to hear Molly and I discuss our predictions for the future of Facebook Messenger. The Types of Messenger Ads Molly explains the two types of Facebook Messenger ads. The first one is called a destination ad because when you set it up, you choose Facebook Messenger as the destination (as opposed to your website). Like a regular ad, a destination ad appears in the news feed and can display a video, carousel, or image. When someone clicks the ad, a message to your Facebook page opens in Facebook Messenger and you can begin a conversation. For example, the first test Molly ran was a simple destination ad that said, "Do you have questions about how DigitalMarketer can help grow your business? We'd love to chat." When someone clicked the ad, a Facebook Messenger window opened where the person could type his or her message to DigitalMarketer. Molly says you can target anyone with destination ads, such as your custom audiences and interests. The opportunities are endless. The other type is a sponsored message, which is more like an email.

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Animated Visuals: How to Bring Still Images to Life

Author: Michael Stelzner, Social Media Examiner
Fri, Mar 17, 2017


Do you use visuals on your blog and social media? Have you considered animating them? To explore how to use animated visuals in your content, I interview Donna Moritz. More About This Show The Social Media Marketing podcast is an on-demand talk radio show from Social Media Examiner. It's designed to help busy marketers and business owners discover what works with social media marketing. In this episode, I interview visual marketing expert Donna Moritz. Her blog Socially Sorted was recognized as one of Social Media Examiner's Top 10 Social Media Blogs in 2015, 2016, and 2017. Donna explores three popular types of animated images. You'll discover tools to easily animate your own images. Share your feedback, read the show notes, and get the links mentioned in this episode below. Listen Now You can also subscribe via iTunes, RSS, or Stitcher. Here are some of the things you'll discover in this show: Animated Visuals Why Animate As people scan their social media feeds, they're making lightning-fast decisions about what content they'll pay attention to. In this context, animated visuals add a little bit of movement that can attract the eye and add value in a short, snappy way. Donna explains that short animations can be less intimidating to create than video. Animation is simply combining drawings, photographs, text, or computer graphics to make them move. You don't need to talk in front of a camera. Short animations can also be a way to develop your audience. Donna says if you can make a strong first impression with a short animation, that animation can encourage viewers to watch longer videos and further engage with your content. Listen to the show to hear Donna discuss the findings of a small MIT study that investigated how quickly people interpret images. Popular Formats Donna says that quick animations aren't divided into formal types, but you do tend to see a few common approaches. In a one- to three-second animated image, the background is typically fixed and only text is animated. For example, she points out, Social Media Examiner does these on Instagram. She says you might also see a mini slideshow. "Video is your window of opportunity to get seen the Facebook news feed." - @mari_smith #SMMW17 #marketing #socialmedia #business #entrepreneuer #socialmediamarketing #smm #socialmediatips #smallbusiness #new #socialmediaexaminer #professionaldevelopment #smb #socialmediastrategy #businesstraining #quote #quoteoftheday A post shared by Social Media Examiner (@smexaminer) on Feb 8, 2017 at 4:58pm PST A GIF is a silent animated loop often used to convey a feeling. GIFs have become hugely popular on social media. GIFs started appearing in blog posts and emails but have spread to messaging apps like Slack and Facebook Messenger. For example, in a blog post about social media strategies that drive her crazy, Donna says the only way she could express her frustration was with a Muppet GIF from Giphy. Another type is a 3- to 10-second video, which you could create with something like the Ripl app. (More on that below.) Finally, Instagram and Snapchat stories enable you to blend and share quick successions of images or videos. All of these types of content are easy to create because so many tools are available. Listen to the show to hear about audio in short video. The Pros and Cons of GIFs In blog posts and in email, GIFs are a great way to highlight particular emotions, add humor, or simply break up the content. Donna says she once sent out the wrong email to her subscribers, so she used a GIF to apologize. However, you need to be careful about how you use GIFs. Donna recommends using GIFs sparingly. In a blog post, use no more than two GIFs, and in email one is enough. Donna says too many GIFs are like strobe lights going off at a nightclub. When you insert a GIF in an email, Donna suggests checking the file size and compressing the GIF bef...

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How to Use Facebook to Market Your Products

Author: Michael Stelzner, Social Media Examiner
Fri, Mar 10, 2017


Do you have products to sell? Have you tried using Facebook ads to promote your products? To find out how to market products via Facebook, I interview Steve Chou. More About This Show The Social Media Marketing podcast is an on-demand talk radio show from Social Media Examiner. It's designed to help busy marketers and business owners discover what works with social media marketing. In this episode, I interview Steve Chou. Steve and his wife run an ecommerce site that sells handkerchiefs and linens at BumblebeeLinens.com. He's also host of the My Wife Quit Her Job podcast and the website MyWifeQuitHerJob.com, where he teaches people how to sell physical products online. Steve explains which Facebook ad types he uses to sell his physical products. You'll discover how Steve uses email and Facebook ads in tandem. Share your feedback, read the show notes, and get the links mentioned in this episode below. Listen Now You can also subscribe via iTunes, RSS, or Stitcher. Here are some of the things you'll discover in this show: How to Use Facebook to Market Physical Products Steve's Story As Steve and his wife were preparing for their wedding, his wife wanted a nice handkerchief because she expected to cry during the service. After shopping around, they imported a bunch of handkerchiefs from Asia. After using only a few, Steve and his wife listed the rest on eBay, where they sold like hotcakes. Later, when Steve's wife became pregnant with their first child, she wanted to quit her six-figure income job. They reconnected with the handkerchief vendor and opened their online store, Bumblebee Linens. At first, Steve worked as a microprocessor designer by day, and after the baby went to bed, Steve and his wife ran the business. It became such a success that they maintained their income even after his wife quit her job. Steve explains that soon afterward, their friends began wanting to have kids and quit their jobs, and they kept asking Steve how to launch an ecommerce store. Instead of answering the same questions over and over again, Steve began blogging about his experiences running the store. That's how MyWifeQuitHerJob.com got started in 2009. To generate sales in the early days, Steve used Google AdWords. His brother-in-law worked at Google in the AdWords division and showed Steve how to use it. Back in 2007, Steve generated a lot of sales via clicks that cost him about 10 to 15 cents. Steve says online content also helped generate sales. They wrote articles to help brides and provide craft ideas for their products. After three to six months, the articles started ranking in search engines and sent traffic to their store, too. Today, Bumblebee Linens sells handkerchiefs, linen napkins, linen towels, lace parasols, aprons, and more. Steve says the store has several target audiences. The handkerchief audience includes people planning weddings and an over-55 crowd. Event and wedding planners are the target audience for napkins and moms are the audience for Mommy & Me aprons. The company has in-house embroidery machines for personalizing their products. Listen to the show to learn more about the audience and the content on MyWifeQuitHerJob.com. Win-back Campaigns Steve explains that a win-back campaign targets people who have already purchased from your shop because those people are more likely to buy again. To run this type of campaign, you need to figure out who those people are, and if they haven't purchased within a certain timeframe, give them an incentive to come back. You can automate a win-back campaign with an online merchant system. For example, if someone hasn't purchased from Bumblebee Linens in 60 days, they automatically receive an email and a Facebook ad with a 10%-off coupon. To automate the Facebook component of the campaign, Steve says the ecommerce system Klaviyo allows Bumblebee Linens to export a specific segment (in this case people who haven...

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Thought Leadership: How to Become Known to People Who Matter

Author: Michael Stelzner, Social Media Examiner
Fri, Mar 03, 2017


Do you want to be recognized as an expert in your field? Wondering how to make a name for yourself? To explore how to become known, I interview Mark Schaefer. More About This Show The Social Media Marketing podcast is an on-demand talk radio show from Social Media Examiner. It's designed to help busy marketers and business owners discover what works with social media marketing. In this episode, I interview Mark Schaefer, a prolific blogger, author, and speaker. He's written Social Media Explained, The Content Code, and The Tao of Twitter. He's also been a frequent guest on this podcast. His newest book is KNOWN: The Handbook for Building and Unleashing Your Personal Brand in the Digital Age. Mark shares how to position yourself as a thought leader. You'll discover the four things it takes to become known. Share your feedback, read the show notes, and get the links mentioned in this episode below. Listen Now You can also subscribe via iTunes, RSS, or Stitcher. Here are some of the things you'll discover in this show: Thought Leadership How Mark Became Known Before Mark launched his business, he was a global director of ebusiness at a Fortune 100 company. He had won a bunch of awards and had seven patents, a big global team, stock options, and a company car. After he left that job to start his business, Mark realized everything that he was known for at his previous company no longer mattered. He thought he was known, but he wasn't. As Mark grappled with being the go-to guy for nothing, he learned the only thing that matters in terms of your online presence is to be known. Being known isn't about being famous, but having an appropriate digital presence to help you achieve your goals. Mark says that building expertise and becoming known is a process. Nine years ago, as Mark started to teach and write for his own business, he struggled. Like everyone else, he started at the bottom. For instance, when Mark started blogging, he didn't know anything about it. Later on, Mark wrote a book about blogging. When he started consulting, he knew very little about it, but now he consults for big companies. Mark emphasizes that to start, you don't have to be an expert. You only need to be open and willing to learn continuously. I ask Mark what helped him become known again in the second phase of his career as he was building his own business. Mark says his goals, one of which was speaking at Social Media Marketing World, helped, but enjoying the journey was also important because becoming known takes time. Mark says some people set milestones that unknowingly let other people validate their work. However, as he was interviewing known people for his recent book, they often mentioned the positive impact they have on others. Mark believes this sense of mission is important because it defines who they are from within and motivates them as they put in the time necessary to become known. Listen to the show to discover how many years it takes to become known. What Prompted the Book Mark explains the two seeds that led to him write KNOWN. As research for his last book, The Content Code, Mark interviewed Jay Baer. They debated whether just anybody can become known or if you need a certain "it" factor. For three and a half years, this question stayed with Mark and he began wondering whether becoming known involved a process that he could define. The other seed, Mark explains, came from his conversations with consulting clients. People from all over the world ask Mark questions like, "How do I get in a position where I can write a book someday?" "How do I get in a position where I can be a speaker someday?" "How do I get appointed to a board?" "How do I attract more clients in my industry?" "How do I become regarded as a voice of authority?" Mark found himself giving the same answer over and over again: "To do that, you have to be known.

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Video Blogging: How to Create Consistent YouTube Content

Author: Michael Stelzner, Social Media Examiner
Fri, Feb 24, 2017


Do you create videos to promote your business? Have you considered starting a regular video blog? To explore vlogging, I interview Amy Schmittauer. More About This Show The Social Media Marketing podcast is an on-demand talk radio show from Social Media Examiner. It's designed to help busy marketers and business owners discover what works with social media marketing. In this episode, I interview Amy Schmittauer, an online video expert. She founded Vlog Boss Studios and regularly produces awesome content for her YouTube channel, Savvy Sexy Social. She's also the author of the brand-new book, Vlog Like a Boss: How to Kill It Online with Video Blogging. Amy explores how video blogging can help your business. You'll discover what you need to start your own video blog. Share your feedback, read the show notes, and get the links mentioned in this episode below. Listen Now You can also subscribe via iTunes, RSS, or Stitcher. Here are some of the things you'll discover in this show: Vlog Like a Boss What Is Vlogging? The term vlog builds off the word blog, and a vlog is simply a blog in video form. In a vlog, you can share anything you might do in a blog post, such as a tutorial or a story from your life. Consistency is best for vlogging. If you post a vlog here and there, you won't gain much traction. Amy says most vlogs that do well have a regular schedule. I ask Amy about how using YouTube for vlogging is different from the other ways people use YouTube. Amy says the purpose of a vlog is to help people discover you. Videos that may be suitable for YouTube but that don't help people discover you, such as a product commercial or an introduction to your company, don't make great vlog posts. To be discovered, think of the users who are searching for a concern, a specialty, or the answer to a question. Think about what a potential customer or audience member might want to know, create a video about the topic, and upload it to YouTube. Listen to the show to discover Amy's thoughts about vlogging on mobile apps like Snapchat and Instagram, which have video and social. Amy's Vlog When Amy launched Savvy Sexy Social, she was just getting started as a social media marketer. She thought teaching people the best way to do things on social media would to attract an audience and potential clients. She wanted her vlog to be informative and fun. She didn't want social media to feel like a chore. To juggle her content marketing with her client work, Amy says she scheduled her vlog posts to appear three days a week but she created the week's videos all in one day. She would pick three topics (which could be an app, a product, or a general social media tip), record the videos sitting in front of her bookshelf, and then edit and schedule them for the rest of the week. Amy emphasizes that people didn't have to know who she was to find her videos via search. They just needed to have a question about a topic in her videos. For instance, Amy created a video about a hack to make tweets a little longer. She thought the topic was something new that people didn't know much about, and the video became one of her popular vlog posts. The video's headline focused on the Twitter tip but the video also introduced viewers to Amy. httpv://www.youtube.com/watch?v=OJRp22IXqXY Amy shares the simple vlog format she used for a long time. She introduced her topic, delivered information about the topic that her viewers would value, and gave an actionable item that would give them results right away. Then she wrapped up with, "By the way, I'm Amy. Hope you can subscribe and stay tuned." In the last year, Amy says she's been having fun with her format so her community could get to know her a little more personally. For instance, throughout January, she documented the journey of launching a book. This approach was more of a lifecasting vlog, but her audience was learning through Amy's experience.

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How to Use Facebook Ads to Boost Your Best Content

Author: Michael Stelzner, Social Media Examiner
Fri, Feb 17, 2017


Do you use Facebook ads? Have you considered creating Facebook ads from your top-performing organic posts? To explore how to identify and boost your best Facebook content, I interview Larry Kim. More About This Show The Social Media Marketing podcast is an on-demand talk radio show from Social Media Examiner. It's designed to help busy marketers and business owners discover what works with social media marketing. In this episode, I interview Larry Kim, the founder and chief technology officer for WordStream. He's a frequent blogger, pay-per-click expert, and social advertising ninja. Larry explains how to improve the performance of your best content with Facebook advertising. You'll discover how to budget for Facebook ads. Share your feedback, read the show notes, and get the links mentioned in this episode below. Listen Now You can also subscribe via iTunes, RSS, or Stitcher. Here are some of the things you'll discover in this show: How to Use Facebook Ads to Boost Your Best Content Larry's Backstory Larry's company, WordStream, does search engine and social media advertising, and Larry believes that it's important for businesses to do both types. For instance, B2B software companies build new features, functions, and solutions that nobody is searching for yet. However, with social ads, these businesses can target people who are likely to buy their software based on demographics, interests, or behaviors. Unlike an individual advertiser who has data about only one business, Larry is able to spot trends and patterns in online advertising because WordStream manages approximately $1 billion of ad spending across Facebook, Bing, and Google and runs thousands of campaigns for different clients. WordStream analyzes all of these campaigns to figure out data such as the typical cost per click and typical engagement rates. Listen to the show to discover the percentage of WordStream's clients using Facebook advertising. How Algorithms Work To understand the algorithms, Larry says it's important to think about the context in which your ad appears. (Our conversation focuses on Facebook, but Larry says the same is true for ads on Twitter and other social media platforms.) When you sponsor or promote a post, you're one of thousands or even millions of companies going after the same audience. Larry explains that the Facebook algorithm is designed to handle that volume in a way that keeps Facebook engaging for users so they come back. To determine which posts to show users and how much to charge the advertiser, Larry believes that the algorithm looks at many different factors, but the main one is engagement (clicks, likes, comments, or shares). A post with low engagement has an engagement rate of 1% to 2%. (Only 1 or 2 people out of 100 engage with the post.) A high-engagement post has a rate of 10% to 15%, and the average is around 2.5% to 3%. Larry emphasizes that Facebook doesn't want users' news feeds filled with ridiculous updates that no one cares about. A company trying to promote garbage content with low engagement rates will be dinged with very few ad impressions. The ad might not even be shown. If the ad does show, the click-through rate will be expensive (a few dollars per click versus a few cents). The reverse is also true. Facebook rewards companies that promote interesting content by showing their ads and charging only pennies per click. Listen to the show to hear Larry's thoughts about how engaging ad content needs to be compared to organic content. Unicorns Because algorithms reward engaging content, Larry believes that the winning advertising strategy is simple: promote your unicorns. These outlier posts do spectacularly well. They get three to five times more traffic than the average post and are among the top 1% to 3% of your most engaging content. For instance, a unicorn post might have a 20% engagement rate,

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Instagram Stories: How to Create Engaging Stories

Author: Michael Stelzner, Social Media Examiner
Fri, Feb 10, 2017


Do you use Instagram? Wondering how Instagram stories work? To explore how to craft Instagram stories for business, I interview Sue B. Zimmerman. Instagram Stories The Social Media Marketing podcast is an on-demand talk radio show from Social Media Examiner. It's designed to help busy marketers and business owners discover what works with social media marketing. In this episode, I interview Sue B. Zimmerman, an Instagram marketing expert who helps businesses and marketers take their Instagram marketing to the next level. She's the author of the Instagram Strategy Guide ebook and a regular speaker at Social Media Marketing World. Sue shares how a number of businesses are creating engaging Instagram stories. You'll discover several techniques to improve your own Instagram stories. Share your feedback, read the show notes, and get the links mentioned in this episode below. Listen Now You can also subscribe via iTunes, RSS, or Stitcher. Here are some of the things you'll discover in this show: Instagram Stories Why Marketers Should Consider Instagram Stories Sue started using Instagram Stories as soon as the feature rolled out in 2016. She still uses Snapchat, but she says now she mostly relies on Instagram Stories. She says pulling together content to tell a story is creative work, similar to scrapbooking. Sue recommends that you develop a thread that keeps people engaged in your story from start to finish. Also, create Instagram stories with content that's original to Instagram, rather than duplicating content from other platforms. Sue says Instagram stories have three main benefits: First, Instagram stories direct followers to your actual Instagram feed, where your posts are always available. (Instagram stories disappear after 24 hours.) Stories that are entertaining and engaging give your followers a quick and easy way to consume your content. Engagement is important to the new algorithm that determines what people see in their Instagram feed. Because Instagram stories boost engagement with your Instagram posts, they improve your chances of showing up at the top of people's news feeds. Listen to the show to discover when Sue still uses Snapchat instead of Instagram Stories. Instagram Stories and Posts We talk about the highly produced content that marketers often feature on their Instagram feeds, and Sue says high production value is not necessary for Instagram stories. Sue shares a few examples of businesses that use Instagram stories in creative ways. These businesses create stories that are different from the content in their regular Instagram feeds. For example, Jenny Schatzle, who owns a gym in Santa Barbara, uses Instagram stories to let people know when she's starting new sessions. Her stories are more like ads, which is a completely different approach than her regular posts on Instagram. Sue has also seen companies with products (such as shoe company M.Gemi) use stories to feature sales and direct people to their Instagram feeds. Sue notes that marketers use text differently on Instagram posts and stories. The more successful accounts on Instagram typically include the text in the description, not on the photo itself, so people connect with the experience of the product or service that the photo depicts. However, in an Instagram story, text can add value. People who don't have the volume turned up in the story can read the text on the video or the photo. I ask how Instagram Stories has changed the way people interact with content on Instagram. Sue shares a few changes she's noticed since the release of Instagram Stories and the algorithm change. Although she's been posting less frequently on Instagram, Sue gets more engagement with her posts over a longer period of time. She attributes that engagement to having active Instagram stories. People discover Sue through her stories, which provide value.

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Mobile Local Marketing: Reaching the Mobile Customer

Author: Michael Stelzner, Social Media Examiner
Fri, Feb 03, 2017


Do you have a local business? Want an effective way to market to people who are near you? To explore how to reach your customers with mobile marketing, I interview Rich Brooks. More About This Show The Social Media Marketing podcast is an on-demand talk radio show from Social Media Examiner. It's designed to help busy marketers and business owners discover what works with social media marketing. In this episode, I interview Rich Brooks, author of The Lead Machine: The Small Business Guide to Digital Marketing. He's also host of The Agents of Change podcast and The Agents of Change Digital Marketing Conference. Rich explores how local businesses can use mobile marketing to deliver relevant messaging to their customers. You'll discover how to combine mobile marketing with social media. Share your feedback, read the show notes, and get the links mentioned in this episode below. Listen Now You can also subscribe via iTunes, RSS, or Stitcher. Here are some of the things you'll discover in this show: Mobile Local Marketing The Importance of Mobile In 2017, every business should focus on mobile, Rich says, especially businesses with physical locations and a local audience. Mobile is important because people always have their devices by their side. For example, when Rich takes his daughter to volleyball practices in different towns, he uses Waze on his phone to get directions. Then after dropping her off, he goes to Yelp to find a coffeehouse or asks Google or Siri to find the nearest supermarket so he can go shopping. While he waits in line, Rich explores Facebook, Twitter, or Instagram; plays a game; or reads a news article. Because people are always on their phones, local businesses can attract customers who are looking for information on the go and making immediate decisions. If those people are in your area, you can capture their business with a strong mobile presence. Listen to the show for more about how potential customers use mobile. Mobile Offers and SMS Messages To engage people on mobile, Rich says you can create mobile offers, which are being redeemed at 10 times the rate of old print coupons. Mobile offers take many forms. You can run a Facebook campaign on mobile, promote an offer that's available on a mobile device, or tell people they can download a deal onto their phones and show it at the counter. Another option is SMS text messaging. Rich explains that SMS offers work a lot like email marketing. For example, a pizzeria can send people discounts. A massage therapist near Rich gives customers who opt into SMS text messages first dibs on appointment times that open up due to last-minute cancellations. To send SMS marketing messages, you start by finding an SMS marketing vendor in your area. These vendors work similarly to email marketing vendors, such as MailChimp, Constant Contact, AWeber, and smaller local players. Your vendor assigns you a short code and customers opt into your SMS messages by texting that code and confirming they want to receive your messages. Rich says a pizza restaurant might tell customers, "Text Pizza to 004400." After you're set up to send messages, you can start building your SMS marketing list. Rich emphasizes that people will sign up to receive messages only if you offer an incentive for signing up. For a pizza business, that incentive might be a dollar off, a free topping, or free delivery. Rich suggests promoting your SMS list on your social media profiles, website, flyers, and product packaging (such as pizza boxes). Rich says you can expect a smaller but more engaged audience for your SMS messages. Fewer people will opt in, but right now those who do are much more likely to look at their text messages immediately. Rich predicts that engagement with SMS messages may drop off if people become overwhelmed with text messages, but says that currently SMS is still fairly new and can be a boon to a local business.

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Content Marketing Success: Why Answering Questions Sells

Author: Michael Stelzner, Social Media Examiner
Fri, Jan 27, 2017


Do you want more sales? Is content marketing a part of your strategy? To explore how to create content that sells, I interview Marcus Sheridan. More About This Show The Social Media Marketing podcast is an on-demand talk radio show from Social Media Examiner. It's designed to help busy marketers and business owners discover what works with social media marketing. In this episode, I interview Marcus Sheridan, a blogger, podcaster, and keynote speaker who specializes in content and inbound marketing. He's known as "The Sales Lion," and is the author of the brand-new book, They Ask You Answer: A Revolutionary Approach to Inbound Sales, Content Marketing, and Today's Digital Consumer. Marcus explores how to market and sell with content. You'll discover how the right content can overcome buyers' fears. Share your feedback, read the show notes, and get the links mentioned in this episode below. Listen Now You can also subscribe via iTunes, RSS, or Stitcher. Here are some of the things you'll discover in this show: Content Marketing Success Marcus' Story Marcus began learning about content marketing during the 2008 market crash. Within 48 hours, his swimming pool business, River Pools, lost a quarter of a million dollars after five clients pulled their deposits. By January 2009, three consultants had suggested filing for bankruptcy. However, if Marcus filed, he and his partners would lose their homes and their 16 employees would lose their jobs. Marcus knew he had to generate more trust, traffic, leads, and sales than ever, and he had no money to do it. So he looked at the Internet. Marcus read all about inbound marketing, content, and blogging. He learned that addressing his prospects' questions, issues, fears, worries, and concerns on the business website could help the business be successful. In March 2009, Marcus told his two business partners that the company needed to live by a new philosophy: "They Ask. You Answer." Marcus brainstormed all of the questions he'd ever been asked and found that the major questions were often ones businesses don't like to answer online. Committed to the new philosophy, however, Marcus began writing blog posts about customers' questions, including the good, the bad, and the ugly. The company became committed to answering questions more consistently and transparently than anybody in their space. Listen to the show to discover how this new approach transformed the website's traffic, leads, and sales. Online Content Overload Now that many websites have taken the same approach to content that Marcus did, I ask Marcus what advice he would give to any business owner concerned that approaches to website content have changed. Marcus says he's really bothered when businesses assume they shouldn't share their philosophies or content because they think everything has already been said. Those businesses are letting other people in their industry create the content. Business leaders also think they shouldn't share content because their content isn't amazing. Marcus disagrees and notes that initially his writing and video content were bad. However, he kept going and now his content is good. Listen to the show to hear what false idea Marcus says everyone believes. The Five Subjects That Make a Difference In any industry, Marcus says buyers want to discuss five subjects as they research a company, product, or service online, and addressing these subjects on your website will help you reach your marketing goals. Cost questions Problems questions (what the drawbacks and issues are) Comparisons (your product versus another) Best of (for example, the best marketing automation software) Reviews However, Marcus finds that businesses don't like to talk about these topics on their websites. As a result, they lose customers. Most people research cost online before they buy and get frustrated when they can't find that informa...

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Facebook Community Development: How to Cultivate Loyal Fans

Author: Michael Stelzner, Social Media Examiner
Fri, Jan 20, 2017


Are you creating a fan base on Facebook? Want to discover how to engage your audience via pages and groups? To explore how to nurture a community on Facebook, I interview Holly Homer. More About This Show The Social Media Marketing podcast is an on-demand talk radio show from Social Media Examiner. It's designed to help busy marketers and business owners discover what works with social media marketing. In this episode, I interview Holly Homer, a professional blogger whose Kids Activities Blog helps parents discover fun things to do with their kids. Her Facebook page (Quirky Momma) has more than 3 million fans. Holly shares how she's cultivated a thriving community using Facebook. You'll discover how Holly uses Facebook Insights to develop her content. Share your feedback, read the show notes, and get the links mentioned in this episode below. Listen Now You can also subscribe via iTunes, RSS, or Stitcher. Here are some of the things you'll discover in this show: Facebook Community Development The Importance of Community Community is the key to performing well in the algorithm-driven world of Facebook. To serve the community of Kids Activities Blog and the Quirky Momma Facebook page, all of the content focuses on the people who make up that community. Those people are mostly moms (plus the occasional dad, grandparent, or teacher) who are looking for something to do with their small children and survive the day. Whether that content is a video, picture, or saying, it needs to help the community and bring people closer together. When Holly began blogging 10 years ago, the community developed via comments on her personal blog, June Cleaver Nirvana, as well as comments she made on her friends' blogs. A popular blog post might attract 300 visitors and 150 comments. Holly recalls that commenting made this community visible and close-knit. When social networks came along, Holly says she had to relearn how to establish community, so she steered the conversation from comments onto Facebook because that's where comments and engagement were happening. She had to tell her community where she would be engaging and eventually turned off the comments on her blog. Facebook Live changed Holly's community again. She says she can now talk directly to her fans, but Facebook Live allows her to have more of a two-way conversation and be a participant rather than the center of her community. Listen to the show to hear Holly's advice for maintaining a community as social media changes. Facebook Insights Holly is a bit of an analytics geek and uses Facebook Insights learn about her community and what they like. With Facebook Insights, Holly can learn what common traits her community shares (they're typically moms with small children), where they live (mostly the United States and Australia), when they're online, and what they do online. Holly says she can also see what types of content her community likes (such as photos, links, or videos) and even what kinds of links or videos attract the most engagement. What Holly learns in Facebook Insights helps her decide what type of content brings her community together. In Facebook Insights, Holly says she mostly focuses on the magical orange bar. This bar shows each post's reach in comparison to other content for that day or other content on the page. (You find the orange bar by clicking More under the list of posts to get a whole page of posts and then looking in the fifth column.) Holly says her team knows that if the orange bar is short, don't repeat that content. If the orange bar is long, try to figure out how to repeat the performance of that successful content. For Holly, a short orange bar doesn't mean that the proverbial algorithms didn't like some content. It means her fans didn't like the content. She says every single interaction on your page is a vote for more of that content.

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Building a Business on the Back of Interviews

Author: Michael Stelzner, Social Media Examiner
Fri, Jan 13, 2017


Do you interview people for your blog or podcast? Want to discover different ways to repurpose those interviews? To explore how he built his business through expert interviews, I interview Nathan Chan. More About This Show The Social Media Marketing podcast is an on-demand talk radio show from Social Media Examiner. It's designed to help busy marketers and business owners discover what works with social media marketing. In this episode, I interview Nathan Chan, the founder, CEO, and publisher of Foundr Magazine, a paid digital magazine that profiles well-known entrepreneurs. He's built a huge following of almost 1 million Instagram fans and 300,000 email subscribers. He's also launched a new book, Foundr V1.0: Everything you need to know about starting and building a successful business, from the world's most influential entrepreneurs. Nathan shares his interviewing process. You'll discover how Nathan used expert interviews to build his business. Share your feedback, read the show notes, and get the links mentioned in this episode below. Listen Now You can also subscribe via iTunes, RSS, or Stitcher. Here are some of the things you'll discover in this show: Building a Business on the Back of Interviews The Start of Foundr In 2013, Nathan was working in IT support at a travel company. He loved the company culture, but the work wasn't a fit. As he searched for something more fulfilling to do, he noticed that the major business magazines, of which he was a fan, were difficult for him to relate to. His life wasn't like the lives of the people on a Forbes billionaire list. Nathan started his magazine with about $3,000 and a goal of filling the gap between major business magazine content and entrepreneurs like himself. He wanted to speak to aspiring young entrepreneurs (he was 26 years old at the time) and provide in-depth content about what it takes to build a successful business. Nathan says that podcasts inspired this vision for his magazine, too. Podcasts were becoming increasingly popular, featured stories about relatable people, and could cover a topic in depth. Four months into producing the magazine, Nathan and his startup magazine faced a major roadblock. A large business magazine sued Nathan's startup magazine for trademark infringement. Luckily, Nathan says, the rebranding of the magazine resulted in the name Foundr, which is a better fit. Listen to the show to learn more about how Nathan responded to the lawsuit by improving the magazine's branding. The Business Model Foundr has three main sources of revenue: magazine subscriptions, the membership site, and courses. The magazine subscription is $2.99/month or $21.99/year and is available through the iTunes and Google Play stores. Across monthly and yearly subscriptions, Foundr has 20,000 monthly readers. On the Foundr membership site, subscribers have access to premium content, an online community, and exclusive training. In addition to the main revenue sources, Foundr includes a bit of sponsorship and advertising. Listen to the show to discover the similarities between what Nathan and I do. Nathan's Interviewing Process Nathan has interviewed successful entrepreneurs including Richard Branson, founder of Virgin; Steve Case, founder of AOL; Arianna Huffington, founder of Huffington Post; Gary Vaynerchuk; Barbara Corcoran; Tim Ferriss; Robert Herjavec; Jessica Livingston, founder of Y Combinator; and others. Much of Nathan's interview preparation involves his day-to-day reading about and listening to the topics, brands, and people Foundr covers. He regularly looks at Facebook, reads what's happening in TechCrunch and Mashable, and follows podcasts to see what they're doing and whom they're interviewing. To help find guests, he looks for people who have books coming out or otherwise need press. By consuming a lot of content, Nathan is aware of what's happening in his space and how to guide the i...

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Live Video and Marketing: Where the Industry Is Heading

Author: Michael Stelzner, Social Media Examiner
Fri, Jan 06, 2017


Interested in using live video for business? Have you considered creating a live video show? To find out what live video can do for your business, I interview Brian Fanzo. More About This Show The Social Media Marketing podcast is an on-demand talk radio show from Social Media Examiner. It's designed to help busy marketers and business owners discover what works with social media marketing. In this episode, I interview Brian Fanzo, a tech evangelist who specializes in live video. He's the founder of iSocialFanz and host of the FOMOFanz podcast. Brian explores live video, where it's headed, and how it can help your business. You'll discover whether to use Facebook Live or Periscope if you're just getting started. Share your feedback, read the show notes, and get the links mentioned in this episode below. Listen Now You can also subscribe via iTunes, RSS, or Stitcher. Here are some of the things you'll discover in this show: Live Video and Marketing What Live Video Means for Business Whether yours is a small business, a brick-and-mortar store, or an ecommerce company, you need to shrink the distance between yourself and your customer, Brian explains. Live video is much more than a marketing play because it shrinks that distance by humanizing your brand and business. Live video is also the gateway to technologies such as augmented reality (AR) and virtual reality (VR), which Brian believes will be huge by 2020. To embrace AR and VR, he says, companies and brands will need to have a live video strategy already in place. He says today's consumers want you to convince them that you can be trusted, that you're a resource, are invested in them, and can understand them. They don't want to be marketed or sold to; they want to engage and have a conversation with you. Businesses need to spend time building rapport, a relationship, and trust with their audience, and live video is a great vehicle for that. With regard to building trust, Brian believes the most valuable statement anyone can make on live video is, "I don't know." If a brand admits they don't know something on live video, it adds validity to what they do know. (When you're stumped, you can also ask audience members to send you a message on Twitter or Facebook, and say you'll have your product manager get back to them.) Listen to the show to hear more about the strategy behind using live video to break down barriers with your audience. Getting Started With Live Video Brian says that according to Cisco, 79% of Internet traffic in 2020 will be video. Nowhere did anyone say that's going to be great video, good video, or live video, Brian continues. However, he believes most brands are thinking about video. Many people think live video is scary because they picture themselves on the video. Brian has to remind them that the best live videos are often made when you're celebrating customers and employees. And if your live video brings people access they can't get anywhere else, the camera doesn't even need to be on you. For example, say you use live video to interview a client, a customer, or a celebrity while they're in the office. As the person behind the camera, you can watch the comments for questions and decide which are important enough to ask the guest. With these kinds of live videos, all of the scary elements of being on air are taken away. Listen to the show to discover my process for doing live videos. Innovative Examples of Live Video Brian says Cisco has done an amazing job with their We Are Cisco campaign. Employees in different offices are trusted to take over the company's social media accounts, including Snapchat and Instagram, to share their point of view. httpv://www.youtube.com/watch?v=oMjEzVH1d0k Not only does the campaign celebrate Cisco's employees, it's also a great recruiting tool. The company doesn't have to convince job applicants that they trust their employees; the proof is v...

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How to Build Raving Fans in Unconventional Ways

Author: Michael Stelzner, Social Media Examiner
Fri, Dec 30, 2016


Do you want enthusiastic fans? Looking for unique ways to engage your audience? To discover how he grew a large and thriving fan base, I interview Pat Flynn. More About This Show The Social Media Marketing podcast is an on-demand talk radio show from Social Media Examiner. It's designed to help busy marketers and business owners discover what works with social media marketing. In this episode, I interview Pat Flynn, the founder of SmartPassiveIncome.com, a website dedicated to helping people start businesses. He's also host of the Smart Passive Income podcast and author of Will It Fly? Pat explores unconventional ways to build loyalty with your fans. You'll discover which forms of content are better than others for creating raving fans. Share your feedback, read the show notes, and get the links mentioned in this episode below. Listen Now You can also subscribe via iTunes, RSS, or Stitcher. Here are some of the things you'll discover in this show: How to Build Raving Fans in Unconventional Ways The Beginning of Smart Passive Income Pat built the Smart Passive Income blog in the latter half of 2008 as a way to showcase how he was finding success with Green Exam Academy, a website with resources to help people pass the architecture exam. On the blog, Pat shared how he'd built his business, things he wished he would have done, and mistakes he made. In October 2008, he started including income reports (how many products he sold and how much money he made), not to show off but to provide inspiration. Pat believes that by keeping people in the loop of his activities and leading by example, others benefit from his knowledge. Over time, the Smart Passive Income blog became more about experimenting with new tactics, documenting, and sharing what Pat learned along the way. Pat says that's how he became known as the crash test dummy of online business. Back in 2008, if you had told Pat that he would be a leader in this space, he says he would have laughed. He didn't think that was what he wanted. Now Pat is owning the role, trying to lead by example and starting a movement of authentic entrepreneurship. Listen to the show to hear Pat explain more about crash test dummies. Nurturing Fans in the Early Days While Pat got a lot of encouragement via the comments on his blog for the first couple of years, he never thought of those commenters as fans. Then in July 2010, he started his podcast. Later that year, strangers came up to him at a conference and chatted like they were old friends. Nobody at the conference mentioned his blog. Pat thinks his fans connected more through the podcast rather than his blog because they viewed the podcast as more real. He explains that the written word gives you a feel for who a person is, but a podcast puts you in the ears of your listeners. For listeners, the feeling is similar to being part of a conversation. Pat says he's very much himself on air, and shares personal tidbits in each episode to help his audience relate to and connect with him. For example, at the beginning of every show, Pat's voiceover guy John Melley (who does our intros in a different accent) reads a random fun fact about Pat. For example, "Here's your host. He's a Sagittarius who loves long walks on the beach: Pat Flynn." or "Here's your host. He was an 11-pound, 12-ounce baby." Pat says he once met a woman at a conference who told him she loved his show and randomly added, "When I had my baby, he was also a giant." That small fact immediately connected them, because she could relate. When you share fun little facts about yourself, Pat notes, people can find something they have in common with you and decide to follow you. This isn't true only for podcasts; the same thing can happen on your blog or your video channel. Listen to the show to discover Pat's thoughts on using video versus a podcast to connect with people. Being Yourself

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Advanced Blogging: How to Make Your Blog Serve Your Business

Author: Michael Stelzner, Social Media Examiner
Fri, Dec 23, 2016


Do you have a blog? Want to supercharge your content and increase email subscribers? To explore advanced techniques for improving blog content, collecting more email addresses, and promoting products and events, I interview Darren Rowse. More About This Show The Social Media Marketing podcast is an on-demand talk radio show from Social Media Examiner. It's designed to help busy marketers and business owners discover what works with social media marketing. In this episode, I interview Darren Rowse, one of the world's leading experts on blogging. He's the founder of two popular blogs: Digital Photography School and ProBlogger. He also co-authored the book ProBlogger and hosts the ProBlogger podcast. Darren shares how he learned to better serve the needs of his readers. You'll discover how Darren uses portal pages and what goes into creating them. Share your feedback, read the show notes, and get the links mentioned in this episode below. Listen Now You can also subscribe via iTunes, RSS, or Stitcher. Here are some of the things you'll discover in this show: Advanced Blogging Determine What Type of Content to Create Darren started by writing what he was excited about in the moment, and he believes that's a great place for bloggers to start because their writing comes across as passionate. However, for bloggers to build expertise in a niche, he notes, they need to put more thought into it. Darren says there are two parts to achieving that outcome. First, you need to understand the people who read your blog and what their needs are. Ultimately, Darren's content ideas come from the conversations he has with readers; this determines what he writes about. Second, you should develop before and after avatars. The before avatar represents who his readers are when they come to the blog, and the after avatar represents who he wants his readers to become. Use your avatars to fill in what your readers need to move from the before avatar to the after avatar, he explains. For example, readers first come to the Digital Photography School blog because they don't know how to use their cameras to full potential. The "after" readers have full creative control of their cameras, along with the confidence, knowledge, and technical skills to get out of automatic mode and take their photography to the next level. Give them what they want and sell them what they need. For example, readers who come to Darren's blog to get photography tips realize they need more help when they return from vacation and discover their photos didn't reflect their journey. His ebook, A Guide to Captivating Travel Photography: Transcending Travel, delivers the things they didn't realize they didn't know, such as tips to help lift their photos. Darren used this exercise for the first time in 2006, and came up with 200 things his blog readers needed to know. Those notations became the first 200 posts on the site. Listen to the show to discover how Darren uses what he knows about what people need to collect email subscribers, attract Facebook fans, sell products, and more. Develop an Editorial Strategy Darren shares the nine different elements he and his team work through each year to figure out their editorial strategy. Voice: Is your content more conversational, teaching, or storytelling? Evergreen vs. Time-sensitive Content: What's the proper ratio? Darren's photography blog leans more toward evergreen, but he notes others may need to create more time-sensitive content. Intent: Is your aim to inform, inspire, educate, or interact? Darren's blogs focus on information and education, but mix in inspirational and interactive content here and there. As an example of content created to drive interaction, Darren says Digital Photography School does a challenge post each week in which they prompt readers to take photos using a specific technique and then share the photos in the comments.

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How Snapchat and Periscope Can Grow a Business

Author: Michael Stelzner, Social Media Examiner
Fri, Dec 16, 2016


Do you want to use Snapchat for business? Wondering how to incorporate your brand into live stories? To explore how to use Periscope and Snapchat for business, I interview John Kapos. More About This Show The Social Media Marketing podcast is an on-demand talk radio show from Social Media Examiner. It's designed to help busy marketers and business owners discover what works with social media marketing. In this episode, I interview John Kapos, part of a long family line of chocolatiers who have run Perfection Chocolates in Australia since 1939. Online he's known as Chocolate Johnny. He's very active on Snapchat, Instagram, and Periscope. John shares how marketing on Snapchat has affected his business. You'll discover creative ideas to help your own business succeed with Periscope, Snapchat, and Instagram Stories. Share your feedback, read the show notes, and get the links mentioned in this episode below. Listen Now You can also subscribe via iTunes, RSS, or Stitcher. Here are some of the things you'll discover in this show: How Snapchat and Periscope Can Grow a Business How John Got Started With Snapchat John shares that his store in Sydney, Australia gets bombarded with kids at the end of the school day, and he had begun to notice his sons and their friends using Snapchat. Even though he was told he's "too old" for Snapchat, he decided to take a chance. John, a self-described early adopter, started on Facebook and then got involved with Instagram. While he felt Instagram was cleaner, nicer, and crisper, he loved the functionality of Snapchat. For example, it let him do a video and include titles, add music, and so on. In the beginning, John posted photos of customers and chocolate, as well as videos of him introducing himself and making treats. In one of those early promos, he posted a picture and told his followers to screenshot it and then come in for a free hot chocolate. Two people did just that, and John shares that he's had as many as 60 people come to the store in response to a similar promotion. Now, John explains, his Snapchat stories all have a beginning, a middle, and an end, and all have a tie to chocolate. Each story also has a call to action such as Come to Perfection Chocolates, Come to the website, Come to meet me, or Be part of the party. For example, a Snapchat promotion of his Star Wars chocolate products began with an image of Han Solo and the text, "I'm in a dilemma. Help Me." The middle was an explanation of what John was making. The story ended with a call to action: "Please screenshot and tell me which one is better: milk chocolate or dark chocolate." A total of 63 people responded. Listen to the show to discover how using Snapchat has turned John's store into a global brand. Working Your Brand Into Snapchat Stories Everyone has a story, John believes, and he says it's all about getting out of your comfort zone and telling your story. People tell John he's got an advantage because he's promoting chocolate, and everybody loves chocolate. However, John doesn't think that should make a difference, and shares that he's helped a dentist create funny stories that make children want to come and see him, and a mechanic in New Zealand build a story around how to change a tire. John reiterates that anyone can create stories with any product, they just have to step out of the box. For example, he explains, spotting a large chocolate Easter egg in his store inspired a Snapchat video about two chocolate rabbits that mated to produce a 10-pound chocolate egg, out of which came a white chocolate elephant. John also creates stories about his characters, Johnny Chocolate, a chocolate 'dealer'; Johnny's bodyguard, Frankie; and Johnny's drag-queen girlfriend, Vanilla Chocolate. Listen to the show to hear what happened when John set out to prove he could go a week without using chocolate in his snaps.

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The Social Media Examiner Story: From Blog to Conference

Author: Michael Stelzner, Social Media Examiner
Fri, Dec 09, 2016


Wonder how the Social Media Examiner blog got started? Interested in how we grew a live conference from an online publication? To share the evolution of Social Media Examiner and Social Media Marketing World, Ray Edwards will interview me. More About This Show The Social Media Marketing podcast is an on-demand talk radio show from Social Media Examiner. It's designed to help busy marketers and business owners discover what works with social media marketing. In this episode, Ray Edwards of The Ray Edwards Show takes the mic to get the backstory on how Social Media Examiner went from publishing a blog to hosting a live conference. You'll discover the behind-the-scenes story of how I founded Social Media Examiner more than seven years ago and how we decided to start our own conference. Share your feedback, read the show notes, and get the links mentioned in this episode below. Listen Now You can also subscribe via iTunes, RSS, or Stitcher. Here are some of the things you'll discover in this show: The Social Media Examiner Story The Beginning of Everything Prior to launching Social Media Examiner, I was writing white papers for clients and I also authored a book called Writing White Papers. Somewhere along the way, I started a weekly newsletter, which included interviews with experts, pieces written by experts, and tips and techniques. I started covering social media and how it could be used to generate more leads for white papers. Subsequently, I reached out to Copyblogger and MarketingProfs, and wrote some articles for them. The turning point came after I sent a LinkedIn request to Ann Handley, chief content officer for MarketingProfs, and she asked if I was on Facebook. After opening a Facebook account, I was immersed in a different world. Then, I went to a small conference in San Diego and met Paul Colligan, Warren Whitlock (co-author of Twitter Revolution), and Mari Smith. As a result, I decided to do an online conference under my white paper business. (Up to that point I did teleclasses, where people would pay $39/month to hear me interview people like Bob Bly, Peter Bowerman, and others in the copywriting world.) I sold a couple of hundred tickets for the Copywriting Success Summit, more than I ever had for my teleclasses, and the conference was all done via webinars. This led to doing the Social Media Success Summit, for which we sold around 700 tickets. I felt I was onto something, so I searched domain names at GoDaddy, found SocialMediaExaminer.com, and immediately registered a trademark. I had the opportunity to speak at BlogWorld and MarketingProf's B2B Summit in October 2009. Deciding that would be the time to launch, I hustled to build Social Media Examiner and reached out to all of my friends, asking if they would write one article a month until it didn't work for them anymore. I officially launched Social Media Examiner on October 12, 2009. Listen to the show to learn which connections Ray and I share from the early days of social media. A Focus on Quality Content When we launched, blogs were opinion outlets and I wanted to be a resource. That's why we're known for how-to content and why our tagline is still "Your guide to the social media jungle." I knew if we could create content with a certain level of depth or richness to it, it would be smart in the long run; each of our articles is at least 1,000 words long. And we've invested heavily in the quality of our content. We've always had at least two or three, and sometimes up to five, editors working on all of the articles and we put at least $1,000 into development for each article. Our vision statement is, "All we serve is quality and we serve all with excellence." I've been in this business for seven years, and almost everyone who started in this space has moved on. It just goes to show you can win in the long run if you consistently deliver excellent value.

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How to Grow a Business Using YouTube

Author: Michael Stelzner, Social Media Examiner
Fri, Dec 02, 2016


Do you want to use YouTube for business? Want to learn how to script and produce YouTube videos for your business? To find out how marketers can develop a business channel on YouTube, I interview Sunny Lenarduzzi. More About This Show The Social Media Marketing podcast is an on-demand talk radio show from Social Media Examiner. It's designed to help busy marketers and business owners discover what works with social media marketing. In this episode, I interview Sunny Lenarduzzi, a video marketing expert. Previously she was a TV news reporter and the host of the Social Update from Hootsuite. Now she produces regular videos focused on social media, creates online courses, and helps her clients find success with YouTube. Sunny Lenarduzzi shares insights from creating her own business on YouTube. You'll discover how to use social media to drive traffic to your YouTube channel. Share your feedback, read the show notes, and get the links mentioned in this episode below. Listen Now You can also subscribe via iTunes, RSS, or Stitcher. Here are some of the things you'll discover in this show: How to Grow a Business With YouTube Sunny's Story Sunny has a background in traditional media (broadcasting, television, and radio), but fell in love with social media in the early days of Facebook and Twitter. She started an online magazine and after building the brand organically using YouTube and other social media platforms, she ended up with a social media consulting business. When Sunny noticed she was routinely getting the same questions from her clients (such as how to build a Twitter following or how to use Instagram video), she started using YouTube FAQ to record and send the answers to clients. Her first video tutorial now has almost 80,000 views. Today, her channel (started in March 2015) has amassed over 60,000 subscribers and 3.8 million video views. httpv://www.youtube.com/watch?v=9D7qmseGz6o Listen to the show to learn more about how Sunny came to partner with Hootsuite on the Social Update. The Path Between YouTube Videos and Business It's all the about email addresses. The biggest thing to remember, Sunny says, is that YouTube is a social media platform. She reminds listeners that social media algorithms change and you can't always rely on social media reach to get your message out. That's where an email list comes in, and she notes that YouTube is vital to growing your email list. For example, Sunny created a tutorial on How to Get More Views on YouTube, in which she offers a free YouTube SEO checklist. Every week, she gains about 200 email subscribers from that one video. httpv://www.youtube.com/watch?v=LokwDpM1wnc Sunny explains the importance of helping your videos rank on page one of Google and YouTube search, and shares that the first 24 hours of a video's life are vital in determining where the video will rank. For this reason, when she has a new video, she spends that first day driving people directly to the video on YouTube. Sunny credits getting ranked on the first page of Google or YouTube search results with the growth of her business over the past year. People found her videos when they were searching for help on certain topics such as how to use Snapchat, Twitter, YouTube, etc. Answering questions related to these topics introduces her to potentially thousands of new people a day, and capturing the email addresses of those people grows her potential customer database. Sunny shares that she uses a customized Leadpages link, designed in the same branding as her website, to collect her leads. Sunny says to create your freebie based on what you eventually want to sell. Make it a guide, a checklist, or an ebook. If writing isn't your strong suit, there are other options to use for the freebie, such as audio training or short video courses. For example, Kimra Luna offers a two-day video mini-series for her Rock-It With Webinars.

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How to Sell on Instagram

Author: Michael Stelzner, Social Media Examiner
Fri, Nov 25, 2016


Is your business on Instagram? Do you want to use Instagram as a revenue stream? To find out how to use Instagram for sales, I interview Jasmine Star. More About This Show The Social Media Marketing podcast is an on-demand talk radio show from Social Media Examiner. It's designed to help busy marketers and business owners discover what works with social media marketing. In this episode, I interview Jasmine Star, a professional photographer who specializes in Instagram marketing. Her story starts with law school, transitions over to photography, and ultimately goes to Instagram. Jasmine is sure to inspire you with ways to sell with Instagram. Jasmine shares how to sell your products and services via Instagram. You'll discover the advantages of using Instagram for selling. Share your feedback, read the show notes, and get the links mentioned in this episode below. Listen Now You can also subscribe via iTunes, RSS, or Stitcher. Here are some of the things you'll discover in this show: How to Sell on Instagram Jasmine's Story In 2005, Jasmine was in her first year of law school at UCLA when she got the news that her mother's brain cancer was in the final stages. She left school and moved home. Jasmine knew she didn't want to go back to law school and decided to give photography a try. For Christmas, her husband gave her her first digital camera and she started her wedding photography business. When her business exploded that first year, it helped her identify as an entrepreneur. Jasmine joined Instagram six years ago but says she used it haphazardly until just a few years ago. When she learned how to use Instagram strategically as a marketing vehicle for her business, it was a game-changer. Since then, she's been named one of the top 10 wedding photographers and one of the most influential photographers, which she believes is due to her varied and intentional use of Instagram and other social media platforms. Listen to the show to discover more of Jasmine's backstory and why she believes she was called to live a passionate life. Why Instagram Works for Selling Jasmine shares one of her favorite quotes from author Simon Sinek, "People don't buy what you do, they buy why you do it." In her opinion, there's no better platform than Instagram to showcase why you do something. She believes Instagram's powerful storytelling components give you the ability to make customers loyal before a purchase has been made. If you can tell a powerful story in fewer than 87 characters (the caption limit), along with a photo that matches and elevates the storytelling component, you'll win at Instagram. Listen to the show to learn what Jasmine says makes Instagram different from other platforms. How to Get Seen on Instagram It's no secret that people are seeing the effects of the Instagram algorithm on their visibility in the news feed, and that's why Jasmine says it's more important to build an audience of the right kind of followers than to collect followers just to increase your numbers. Visibility in the news feed comes from having engaged followers who care about your business, leave comments and likes, tag their friends, and share your posts. An account with a lot of followers who aren't engaged won't be indexed high by the algorithm. This results in fewer people seeing that account's posts, which then results in fewer people liking and commenting. So, all things being equal, if one account has 200 followers and another has 2,000 followers, and each account routinely gets 20 likes and two comments, the account with fewer followers is more likely to be seen, because it's perceived as more relevant. To build an audience of the right followers, Jasmine suggests creating an ideal client profile. Figure out where your ideal client is on Instagram and why, she says. Then figure out how to serve the people who follow you. Creating value will nurture and grow your audience,...

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Email Sales Funnels: How to Automate Your Sales

Author: Michael Stelzner, Social Media Examiner
Fri, Nov 18, 2016


Do you have an automated way to market to your email list? Are you thinking of creating a sales funnel? To explore how to automate your email marketing, I interview Yaro Starak. More About This Show The Social Media Marketing podcast is an on-demand talk radio show from Social Media Examiner. It's designed to help busy marketers and business owners discover what works with social media marketing. In this episode, I interview Yaro Starak, a blogging expert who specializes in helping people turn their blogs into profitable businesses. He's the author of the ebook Blog Profits Blueprint. Yaro also is an expert in building automated email sales funnels. Yaro shares what you need to know to build successful email sales funnels that sell for you. You'll discover how to create a successful automated email sequence. Share your feedback, read the show notes, and get the links mentioned in this episode below. Listen Now You can also subscribe via iTunes, RSS, or Stitcher. Here are some of the things you'll discover in this show: Email Sales Funnels Yaro's Backstory Yaro discovered blogging in 2004 after someone suggested he start a blog for his editing company. While many bloggers were spending a lot of time writing content, Yaro knew of people who generated $30,000 using email. To avoid becoming one of those bloggers who was trapped writing 20 posts a day and to automate the sales process for his course, Yaro built what he now calls a blog sales funnel. He set up a series of blog posts to go to his email newsletter once a week for 52 weeks. Then at intervals throughout the email delivery process, he would include a sales message for his course. Yaro notes that it took him six months to write a year's worth of messages, so he recommends starting smaller. He's spent the last few years building and perfecting his process. Listen to the show to discover when and why Yaro first went online. How an Email Sales Funnel Works Email sales funnels deliver sequenced pieces of content to anyone who opts in, Yaro explains. When automated, those emails (autoresponders) let marketers deliver trust, educate, and sell their product on autopilot. Businesses have customers at different levels of interest, he points out. Some people are ready to buy a $30 ebook but aren't ready to invest $1,000 in a course. Some want to purchase everything you offer, while others just want to explore your free information. After you set up an email sales funnel, it automatically meets the needs of all of those different people. As each person goes through the email sequence and various product offers, they self-select to enter the next sales level. Yaro now markets a range of ebooks, his membership site, and a flagship course. Because he set up a range of email sequences to market each one, he's free to spend his time blogging and doing podcasts. When someone new discovers him via a blog post or a podcast, his sales funnel automatically goes to work. Listen to the show to hear Yaro discuss the old-school way of doing email newsletters. Examples of Successful Email Funnels Yaro shares that he uses an event-based direct selling launch sequence, similar to that of the Jeff Walker school of marketing, to sell his flagship course. The launch includes a series of free videos and a free copy of his Blog Profits Blueprint report. At the end of the launch, he delivers an offer to join his course. To automate that process, he's set up an email sequence that's triggered when someone visits his site and opts to receive a copy of the Blog Profits Blueprint report. Once people opt in, they receive a series of video trainings over three weeks via an automated email sequence. On the fourth week, he invites people to enter his course. Comparing the two processes, Yaro says it's not necessarily changing the way you sell; it's applying automation to create a more hands-off business process.

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Facebook Live: Fuel All of Your Content With Live Video

Author: Michael Stelzner, Social Media Examiner
Fri, Nov 11, 2016


Do you broadcast on Facebook Live? Want to discover how to use your videos to create more content? To explore why Facebook Live is a path to success for creators, I interview Chalene Johnson. More About This Show The Social Media Marketing podcast is an on-demand talk radio show from Social Media Examiner. It's designed to help busy marketers and business owners discover what works with social media marketing. In this episode, I interview Chalene Johnson, a lifestyle expert, author of Push, and host of two top podcasts: Build Your Tribe and The Chalene Show. She's also active on Facebook with 1 million fans and regularly uses Facebook Live. Chalene shares how she uses Facebook Live. You'll discover what she does to leverage the content she captures. Share your feedback, read the show notes, and get the links mentioned in this episode below. Listen Now You can also subscribe via iTunes, RSS, or Stitcher. Here are some of the things you'll discover in this show: Facebook Live Chalene's Background With Video While Chalene has developed a number of businesses, most people associate her with fitness and a program called Turbo Kick that she created for fitness instructors to teach in health clubs. Instructional videos were part of the program and when a cast member fell ill, Chalene was forced to be on camera. Since that time, she's done many videos and discovered the more she relaxed, the better she could connect with her audience, whether it was for fitness or business. Chalene first broadcast live on Periscope in the summer of 2015. She remembers it well because it was also the day she was hacked. Chalene stresses there's no correlation between the two events. You can listen to Episode 158 of this podcast for the backstory. When she got early access to Facebook Live, Chalene went live and applied what she'd learned on Periscope. Her first Live reached a half-million people within 20 minutes and she knew it was a game-changer. Listen to the show to discover Chalene's philosophy on the importance of doing things that are scary. What Facebook Live Is All About Chalene believes Facebook Live is like TV, meaning you can use it to spread your message, become famous, or have a reality TV show. Mike and Chalene discuss the connection between bloggers becoming paid authors, musicians on YouTube becoming paid recording artists, and the likelihood that a future show host will be discovered through Live video. Listen to the show to hear why podcasters should consider live-streaming video. How Chalene Goes Live Chalene and her team have an organic plan in place for her Live videos. The calendar is set around the promotion of the Virtual Business Academy, the Marketing Impact Academy, and Smart Success. Eighty percent of the content for each Live broadcast relates to the upcoming promotion, so it attracts the people interested in the related product. Currently, she's promoting Smart Success. Chalene aims to go live a couple of times each week. She's noticed that the longer she broadcasts, the better the video does in terms of reach and live viewers. Often, she plans to go live for 15 minutes but ends up broadcasting for an hour. Chalene's Live prep starts when she wakes up at 5:45 AM. She spends the first hour of her day in learning mode focusing on a certain topic. She then finds a way to relate what she's studying to the product she's promoting. For example, since she's studying the neuroscience behind behavior, discipline, and habits, she'll do a Live broadcast about developing good habits, which ties into her promotion of Smart Success. To prepare, Chalene writes down a proposed title, five bulleted discussion points, and any research or stats she wants to reference. She describes how to start a broadcast and in which order to share information. In the first 10 seconds, tell people what you're talking about and why they need to stay tuned.

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Conversion Optimization: How to Split Test Your Way to Success

Author: Michael Stelzner, Social Media Examiner
Fri, Nov 04, 2016


Want to get more leads and subscribers? Have you considered optimizing your opt-in forms? To explore conversion rate optimization for your online forms, I interview Chris Dayley. More About This Show The Social Media Marketing podcast is an on-demand talk radio show from Social Media Examiner. It's designed to help busy marketers and business owners discover what works with social media marketing. In this episode, I interview Chris Dayley, who is the VP of site testing and optimization at Disruptive Advertising, an agency that specializes in site testing and analytics. Chris's clients include Fandango, Lids.com, and Citrix. Chris explores conversion rate optimization and split testing. You'll discover which elements to test for your opt-in forms. Share your feedback, read the show notes, and get the links mentioned in this episode below. Listen Now You can also subscribe via iTunes, RSS, or Stitcher. Here are some of the things you'll discover in this show: Conversion Optimization How Chris Got Into This Space Chris got his start driving traffic to websites using search engine optimization (SEO), pay per click (PPC), and social media. The company he worked for was trying to figure out how to monetize their traffic because they were having a hard time getting visitors to convert. Because no one at the company knew about conversion rate optimization, Chris picked it up as a pet project. When he first proposed to test some changes to the site design, there was a lot of pushback from the site designers. After he ran his first round of tests, some of the pages began to see 10% to 15% lifts in conversion. He fell in love with finding out how seemingly small changes could have a big impact on user behavior. Listen to the show to hear the company's initial reaction to testing and the results they got from it. Conversion Rate Optimization and Why It Matters Chris explains that conversion rate optimization is a scientific way to figure out what your audience wants to see on your website in order to convert, and he notes that it should be half of any digital marketer's focus. Driving traffic is only half the battle. While he used to assume that if he drove good traffic to a site, it was going to convert, years of testing have shown that a large portion of your audience won't convert unless you give them the experience they're seeking. Conversion rate optimization is a way of testing different concepts and ideas on your site to find out what your audience actually wants to see. Listen to the show to discover why we use conversion rate optimization at Social Media Examiner and the effect it's had on our marketing. Where to Start Testing Opt-in Forms When doing form optimization, whether it's opt-in, lead generation, or checkout forms, the first things to look at are imagery, color, and font sizes. Make sure your form stands out in contrast to the page and that the image or lack of image is helping your users, Chris says. Chris recommends trying different variations of images, and to make sure the concepts are different, aren't distracting, and add some context to the offer. For example, in Social Media Examiner's previous pop-up, there was no image, even though our provider OptinMonster and other web-based form providers such as LeadPages allow you to include an image. Chris recommended testing an image of the cover of the actual product on offer, a graphic representation of the title, and an icon representation (shown in the image below.) The icon came out as the winner by a long shot! When asked about how many elements to test at a time, Chris advises different approaches for different projects. There are basically four elements in an opt-in form: the headline, content, a potential image, and a button to opt in. With so few elements, each one will have a huge role in the conversion rate, and it's easy to separate them out and test them one at ...

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360 Video for Marketers: What You Need to Know

Author: Michael Stelzner, Social Media Examiner
Fri, Oct 28, 2016


Have you tried producing 360 video? Want to discover how to create immersive, sharable 360 video? To explore how marketers can use 360 video, I interview Ryan Anderson Bell. More About This Show The Social Media Marketing podcast is an on-demand talk radio show from Social Media Examiner. It's designed to help busy marketers and business owners discover what works with social media marketing. In this episode, I interview Ryan Anderson Bell of VRScout, a firm that connects Hollywood to the world of virtual reality. Bell is also the director of the Help Erase Project, a 360 video documentary designed to raise awareness of child trafficking. You'll discover what you need to know to get started with 360 video. Ryan explores tools for creating 360 video. Share your feedback, read the show notes, and get the links mentioned in this episode below. Listen Now You can also subscribe via iTunes, RSS, or Stitcher. Here are some of the things you'll discover in this show: 360 Video for Marketers Ryan's Story Ryan recalls that his interest in 360 video is a product of his experience with Google's Tilt Brush, which he tried for the first time after a speech on the changing landscape of technology at the Consumer Electronics Show. He had approached Malia Probst at VRScout and said he wanted to be more involved in this technology. From there, Ryan went from playing with the big ball of GoPros to more finished, all-inclusive products, like the Samsung Gear 360's two 4K cameras. httpv://youtu.be/TckqNdrdbgk He's now a 360 filmmaker, trying to define how to tell a story and convey a message through the medium (whether that's from a personal or brand perspective). Listen to the show to hear our memories of virtual reality in the 1990s. Why Marketers Should Consider 360 Video Ryan explains that being an early adopter of 360 video means you're going to understand the language before the public does. Marketers can use that language to connect with intimacy and empathy. Your brand can have an impact on the masses in a way that's not been done before, because in a 360 video, the experience you provide in your message is more real to the viewer. You can share scale and scope with a canvas that's so big, it takes over everything. Listen to the show to learn my perspective on the benefits of 360 video for marketers. What You Can Do With 360 Video When asked for real-world examples of uses for 360 video, Ryan points to HBO's showcase of Westworld at TechCrunch Disrupt this year, and TOMS Shoes' Virtual Giving Trip last year. Both used 360 video to immerse the viewer in an experience. httpv://youtu.be/jz5vQs9iXCs Ryan agrees that restaurants can show what the kitchen atmosphere is like during prime time, and events or conferences can share all kinds of experiences in 360. He goes on to share that real estate agents can even use a 360 real estate app from Zillow to showcase properties for sale or rent. Causes such as ERASE Child Trafficking documentary can also take advantage of 360 video to share different narratives from the perspectives of characters in the film. Listen to the show to hear more about Ryan's documentary. Where to Publish 360 Video While there are some small places like Zeality or Oculus where you can publish 360 video, Ryan says the best platforms for marketers are likely YouTube and Facebook. It all boils down to where you'll get the most views. He shares that Facebook even has a new Heatmap tool to help 360 video storytellers move viewers through their stories. Listen to the show to discover what this concept reminds me of at Disneyland and why. Equipment Choices and Setup Tips When it comes to equipment, Ryan likes the Samsung Gear 360 video camera because it's basically two 4K cameras with fisheye lenses for $350. This one piece of machinery automatically stitches everything together, so you don't need to do any post-production.

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Instagram Ads: What Marketers Need to Know

Author: Michael Stelzner, Social Media Examiner
Fri, Oct 21, 2016


Are you active on Instagram? Have you considered experimenting with ads? To find out how Instagram ads work, I interview Jenn Herman. More About This Show The Social Media Marketing podcast is an on-demand talk radio show from Social Media Examiner. It's designed to help busy marketers and business owners discover what works with social media marketing. In this episode, I interview Jenn Herman, a social media consultant and Instagram expert. Her blog, JennsTrends.com, has placed in our top social media blogs three years in a row. She also wrote an ebook called, How to Run a Successful Instagram Ad. Jenn explores the differences and similarities between Facebook and Instagram ads. You'll discover how you can succeed with Instagram ads. Share your feedback, read the show notes, and get the links mentioned in this episode below. Listen Now You can also subscribe via iTunes, RSS, or Stitcher. Here are some of the things you'll discover in this show: Instagram Ads How Jenn Got Into Instagram Jenn admits she was a late adopter of Instagram and started on the platform just a few years ago. She held off because, like many people, she felt she didn't have time for another social media platform. Eventually, Jenn decided she needed to understand Instagram marketing for her blog, so she set up an account, tried it out, and fell in love with the community engagement on Instagram. People are active on it and you can instantly create relationships. That's when she decided to make Instagram a focus. Jenn uses Instagram primarily to build the brand around her blog. Every time she has a new blog post, she shares it on Instagram. People who follow her see a new blog post, and then click through to read it. You can find her on Instagram under @Jenns_Trends. Listen to the show to discover the other reason why Jenn loves Instagram. Facebook Ads Versus Instagram Ads Facebook ads and Instagram ads are very similar, Jenn explains. In fact, Instagram ads are run through Facebook's Business Manager. Therefore, you can't run an ad on Instagram unless you're connected to your Facebook Ads account. It's easy to get started with Instagram ads if you've done Facebook ads because both ad types use the same dashboard. There are some differences, however. For example, Instagram doesn't feature the total number of targeting options that Facebook offers. There are also differences in terms of ad image design. For instance, while graphic-type images with bright colors, contrast, and certain text features perform well on Facebook, people on Instagram prefer natural, organic-looking photos. For that reason, Jenn cautions against running identical ads on Facebook and Instagram. She says that a properly designed and targeted Instagram ad blends in with organic posts, and shouldn't stand out as an ad. Because the average Instagram user likes photos that place him or her into an environment, Jenn cautions against creating an ad that features your product on a shelf, in a box, or on a flat white background. Instead, place your product in the hands of a model or in a scenario that's relevant to the brand or your target audience. Do you offer a service? Don't say, "Here, get this today." Instead, create something relatable to the person who would purchase it. Although there's no limit to text on Instagram (like the 20% rule on Facebook, which is going away), it doesn't mean you want to include a lot of big, bright text. You want your ad to be very photo-centric. You want to promote a high-quality, well-lit, properly focused and formatted image that stands out and represents your brand. Listen to the show to hear what will happen if you run the same ad on both Facebook and Instagram. Instagram Ad Features Instagram ads are distinguished from organic posts with text that says "Sponsored" in the top-right corner. In the top-left corner of the ad,

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LinkedIn Ads: What Marketers Need to Know

Author: Michael Stelzner, Social Media Examiner
Fri, Oct 14, 2016


Do you advertise on LinkedIn? Have you considered LinkedIn advertising and want to learn more? To discover everything there is to know about LinkedIn ads, I interview AJ Wilcox. More About This Show The Social Media Marketing podcast is an on-demand talk radio show from Social Media Examiner. It's designed to help busy marketers and business owners discover what works with social media marketing. In this episode, I interview AJ Wilcox, a LinkedIn ad expert. His agency, B2Linked, specializes in business-to-business advertising and lead generation on LinkedIn. In addition to managing accounts, AJ also specializes in LinkedIn ads training. AJ explores the different types of ads available on LinkedIn. You'll discover what B2B marketers need to know about advertising on LinkedIn. Share your feedback, read the show notes, and get the links mentioned in this episode below. Listen Now You can also subscribe via iTunes, RSS, or Stitcher. Here are some of the things you'll discover in this show: How AJ Got Into LinkedIn Ads AJ is a long-time digital marketer who started out doing search engine optimization (SEO) and Google AdWords. About four years ago, a company in Utah recruited AJ. On his first day, he laid out his plans for SEO, pay per click, and social media to the CMO. She gave him the go-ahead and also informed him that the company had started a pilot program with LinkedIn ads. "See what you can do with it," she said. AJ replied, "absolutely," and then turned around and started laughing to himself. He felt like a veteran at digital marketing, yet had never heard of LinkedIn ads. He jumped into the platform to learn about it to try to keep the egg off his face. Within about two weeks, one of the salespeople approached AJ, telling him how much they loved the leads they'd been getting. When AJ discovered through Salesforce that the leads were all sourced from LinkedIn, he realized there was something to it. Listen to the show to hear how AJ started his business, B2Linked. Why Consider LinkedIn Ads? AJ explains that while Facebook's and LinkedIn's ad platforms are very different, they share the same principles. That means that if you have something nailed on Facebook, it will probably work well on LinkedIn and vice versa. While AJ doesn't run Facebook ads for his clients, when he's compared similar campaigns from Facebook to LinkedIn, he's found his conversion rate on LinkedIn to be about double that of Facebook. Plus, the sales teams have told him the LinkedIn leads are much higher quality than the ones from Facebook. LinkedIn is by far the best for B2B targeting, he continues. You can target by job title, seniority, company, skills, specific group membership, geography, and years in business; information people aren't putting on Facebook. AJ shares what he believes are the two best uses of LinkedIn ads. Number one is recruitment and the other is promoting B2B products and services such as an SaaS company (software as a service). Those businesses charge a substantial ongoing rate ($6,000 to $7,000 per month) for access to their software and have a lifetime value of more than $15,000. If you have a lifetime value of under $15,000, AJ cautions, make sure your funnel and your processes are really ironed out on Facebook first, because LinkedIn's cost per click (CPC) is much higher than Facebook's. Listen to the show to discover how to calculate lifetime value. The Ad Types When you go to LinkedIn.com/ads and start a self-service account, you'll have access to two different ad units. AJ explains the first type is text ads. These ads appear in the right sidebar of the LinkedIn homepage (on desktop) and you'll often see three ads there. According to AJ, text ads have a low click-through rate because most people are banner-blind to them. If four people click on them out of every 10,000 times they're viewed, you're doing great, he says.

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Influence and Persuasion: New Insights From Robert Cialdini

Author: Michael Stelzner, Social Media Examiner
Fri, Oct 07, 2016


Do you want to persuade more people to become customers? Wondering what the latest science on influence and persuasion has to say? To discover new ways to prepare people for a sale, I interview Dr. Robert Cialdini, author of Influence and Pre-Suasion. More About This Show The Social Media Marketing podcast is an on-demand talk radio show from Social Media Examiner. It's designed to help busy marketers and business owners discover what works with social media marketing. In this episode, I interview Robert Cialdini, author of Influence and CEO of Influence at Work, a company that provides speakers and training on behavioral psychology and influence in business. Having sold more than 3 million books, he helped coin marketing phrases such as "social proof" and "scarcity." His latest book is called Pre-Suasion: A Revolutionary Way to Influence and Persuade. Robert explores the science behind influence and persuasion. You'll discover how to put these concepts into action to benefit your business. Share your feedback, read the show notes, and get the links mentioned in this episode below. Listen Now You can also subscribe via iTunes, RSS, or Stitcher. Here are some of the things you'll discover in this show: Influence and Persuasion Robert's First Book Influence, written in the mid-1980s, shares the most successful strategies that professional influencers use to get people to say yes. It was written for consumers so they could recognize and resist these strategies when used in an unwelcome way. The initial response to the book was so mild that the publisher called back the promotional and publicity funds for promoting the book, Robert recalls. They told him it would be like "throwing money down a pit." What happened to change things? Robert explains that times changed. The idea of evidence-based decision-making began to dominate the business world, and Influence provided a compendium of evidence on what factors influence people. About three or four years after publication, the book skyrocketed to bestseller levels, where it's stayed ever since. There were two sources of information for the book. To see what was especially successful in moving people toward a sale, he looked at research literature from the behavioral sciences, marketing, psychology, communication, management, and other fields. He also looked beyond the research literature and began infiltrating all of the training programs he could get access to in the areas of sales, marketing, recruiting, fundraising, etc. This let him see what the professionals were using to train and he gleaned information from those experiences. While he expected consumers to be the audience for Influence, it was actually embraced by the business community first. They wanted to know, scientifically, which factors incline people toward yes, and how to include those factors in messages, marketing campaigns, and more. The interest in harnessing the most powerful practices and procedures for creating change led Robert to write his new book, Pre-Suasion. It's designed for people who want to become more influential. Listen to the show to discover how I was introduced to Robert's work. Pre-Suasion Robert thinks the ideal audience for Pre-Suasion is people who want to increase the extent to which their messages successfully move people in their direction. While this includes salespeople and marketers, it's also for people who want to be more influential inside their families, network of friends, charity boards, etc. Robert says that while Influence covers what to build into a message to get agreement, Pre-Suasion describes the process of gaining agreement with a message before it's sent. The process may seem like some sort of magic, but it's not. It's established science. The key is to create a state of mind in the recipient's head that's consistent with the forthcoming message.

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List Building: How to Grow Your Email List Using Facebook Live

Author: Michael Stelzner, Social Media Examiner
Fri, Sep 30, 2016


Do you want a bigger email list? Looking for list building techniques? To explore how to grow your email list using Facebook Live and podcasts, I interview Amy Porterfield. More About This Show The Social Media Marketing podcast is an on-demand talk radio show from Social Media Examiner. It's designed to help busy marketers and business owners discover what works with social media marketing. In this episode, I interview Amy Porterfield, co-author of Facebook Marketing All-in-One for Dummies and host of the Online Marketing Made Easy podcast. Amy specializes in helping business owners grow and monetize their online marketing. Amy explores ways to grow your email list using social media. You'll discover how to balance free offers with selling your knowledge. Share your feedback, read the show notes, and get the links mentioned in this episode below. Listen Now You can also subscribe via iTunes, RSS, or Stitcher. Here are some of the things you'll discover in this show: List Building Why Marketers Need Email Lists Amy, who's a huge fan of social media, uses Facebook every day to find and nurture her audience. However, she explains that when users are on social media, whether it's Facebook, Instagram, Snapchat, or another network, they're constantly bombarded with a ton of messages. When marketing on social media, you have to compete with distractions that may take your audience away in seconds; however, an email list is a great way to cut through the noise and create a central hub for your business. Your email marketing and social media need to go hand in hand, though. Not everybody will open up your email (a good average open rate is 20%). However, the people who do open your emails are typically your best customers and repeat buyers. Listen to the show to hear why I think it's so difficult to get exposure on social media. Content for List Building Content types have changed over time. Over the last year, Amy has found that one of the best ways to grow an email list is through blog posts that offer content upgrades. First write a blog post with valuable information that people will want to share; for instance, a post in which you list five ways to do something. Then inside that blog post, include a content upgrade (a freebie) that readers can get after they click a button and give you their name and email address. For example, Amy has a blog post on myths about doing webinars and what to do about them. The content upgrade she offers shares rookie mistakes most people make with webinars. A couple of years ago, it was okay if your website had one option for people to sign up for the newsletter. Now, she says, you need to have a few different ways people can join your email list. Amy explains you can pique their interest in different ways. She might have three or four blog posts with different content upgrades, as well as some opt-in or lead pages with a freebie that she sends traffic to directly by sharing a URL during a Facebook Live video. Amy also uses this strategy with her podcast, which is her number-one lead generator; the content she creates in Facebook Lives and her blog posts are her next best lead generators. Listen to the show to discover Social Media Examiner's offer to get people to subscribe. Driving People to Your Content While there are paid options (like Facebook ads) to get people to your content (so they'll subscribe), there are also free ways to drive traffic. One of Amy's favorite ways is with video. First, she jumps on Facebook Live with an agenda. She'll talk about a topic, teach, give great value, and answer live questions. Then if she has a freebie that's related to a topic, she'll end with, "Make sure to go check out..." and give a simple URL. This is where people can either read a blog post and get a freebie or just go right for the freebie. She says you can do the same thing on Insta Stories,

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Twitter Ads: How to Advertise With Twitter

Author: Michael Stelzner, Social Media Examiner
Fri, Sep 23, 2016


Are you curious about Twitter ads? Want to discover the benefits of Twitter advertising? To explore what you need to know to get started with Twitter ads, I interview Neal Schaffer. More About This Show The Social Media Marketing podcast is an on-demand talk radio show from Social Media Examiner. It's designed to help busy marketers and business owners discover what works with social media marketing. In this episode, I interview Neal Schaffer, author of Maximize Your Social and co-founder of the Social Tools Summit. Neal also runs PDCA Social, a social media agency. Neal explores Twitter ads and what marketers need to know. You'll discover some of the differences between Twitter and Facebook ads. Share your feedback, read the show notes, and get the links mentioned in this episode below. Listen Now You can also subscribe via iTunes, RSS, or Stitcher. Here are some of the things you'll discover in this show: Twitter Ads Why You Should Consider Twitter Ads Neal says that like many social media marketers, he's advertised on a number of different social networks, including Facebook and Twitter. When creating a social media strategy, Neal explains that marketers generally look to a consumer-facing platform. Most often this means Facebook, but could also include Instagram, Pinterest, or Snapchat. However, Twitter can go either way. It has a community of a few hundred million passionate people and is the place to connect with the media. Neal explains how he did A/B testing for a client with Facebook and Twitter ads that revealed it's more difficult to grow organically on Facebook than on Twitter. A majority of the budget was spent growing their Facebook community, while a smaller portion was dedicated to building a smaller Twitter community. After a few months, the Twitter audience had grown 30% to 40% (with no additional budget), but the Facebook audience wasn't growing because of the way EdgeRank works. Neal discusses the two different types of social networks for businesses: networks such as Facebook and LinkedIn where you can't engage with others as your business, and networks like Twitter, Instagram, and Snapchat that let you engage as your business. On the latter type, your company can do a lot more organically than it can from your Facebook or LinkedIn company page. If you've been putting all of your advertising eggs into one social media platform basket, Neal suggests doing A/B testing to explore other possibilities. Twitter has a lot of benefits, one of which is connecting with mass media and journalists since it's where people go to find news. Neal says that after three and a half months of primarily advertising and marketing on Twitter, The Dr. Oz Show reached out to feature his client. Listen to the show to hear more about the power of Twitter for live events. The Difference Between Twitter and Facebook Ads With both Twitter and Facebook, you advertise on the networks' real estate. On Facebook, ads appear in the news feed, and on desktop in the right-hand frame. Based on his and other Facebook marketers' experience, Neal thinks placing ads in the timeline is best. Comparatively, ads on the right-hand side don't seem as effective. On Twitter, ads only appear in the timeline, just like on Facebook mobile, and "Promoted" appears in the tweet box. Neal shares two things he finds interesting about Twitter advertising. First, since advertising space on Facebook and the newer networks is in high demand, there's less supply. That means it's more expensive to advertise on these networks. Because Twitter has a lot more ad inventory available to promote products and services, Neal believes it's a little more cost-effective. Second, Neal finds Facebook ads are always changing, and the interface can be very complex. In comparison, the Twitter dashboard and ad interface make it easy to create ads. There's one screen and you know where you are at a...

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Promoted Pins: How to Advertise on Pinterest

Author: Michael Stelzner, Social Media Examiner
Fri, Sep 16, 2016


Do you use Pinterest promoted pins? Want to discover how they work? To explore everything you need to know about promoted pins on Pinterest, I interview Vincent Ng. More About This Show The Social Media Marketing podcast is an on-demand talk radio show from Social Media Examiner. It's designed to help busy marketers and business owners discover what works with social media marketing. In this episode, I interview Vincent Ng, president of MCNG Marketing and author of Pinterest to Profits with Pintalysis. Vincent helps businesses succeed with Pinterest marketing and visual social media. Vincent explores Pinterest promoted pins. You'll discover what's new with promoted pins. Share your feedback, read the show notes, and get the links mentioned in this episode below. Listen Now You can also subscribe via iTunes, RSS, or Stitcher. Here are some of the things you'll discover in this show: Promoted Pins At a basic level, Vincent says, promoted pins are Pinterest advertising. As you scroll through your Pinterest feed and see "Promoted by" on a pin, that means it's advertising. He notes that any pin you want to promote must be a public pin, and says you can even promote something you've repinned! What's New With Promoted Pins? Pinterest recently announced promoted video pins, which, at the moment, are specifically for users on mobile. These pins show an animated GIF and lead you to a full video when you click on them. What's really cool, Vincent shares, is that you can put up to six additional pins below the video on your promoted pin for no extra cost. The six additional pins display like a carousel under the video, and you can use them to promote the product in the video or share additional information about it. httpv://www.youtube.com/watch?v=ufVJ3oqpQQ8 While video pins currently send users to third-party players like YouTube to view the video promoted in the pin, Pinterest is working on its own native video player, which will be rolled out to everybody soon. Once available, people will be able to upload videos directly to Pinterest. Listen to the show to hear what video lengths Vincent has seen on Pinterest. What Can You Do With Promoted Pins? Vincent says you can reach a large audience with promoted pins, and that Pinterest allows you to create ad campaigns based on three main business goals: awareness, engagement, and traffic. Brand awareness campaigns let you promote your pin to an audience and you pay based on a thousand impressions. With engagement campaigns, you're charged every time someone taps and enlarges your pin, repins your pin, saves your pin, or clicks your pin. During traffic campaigns, you pay for every click-through on your pin. Vincent says the great thing about promoted pins is that you pay only for the direct promotion, meaning that if a user clicks on someone's share of your promoted pin, that click is free for you. In fact, Pinterest says users get an average of 30% free engagement when they conduct promoted pin campaigns. Which type of campaign is the most cost-effective? Vincent says that he agrees with Pinterest peers Alisa Meredith and Jeff Sieh, who both find the cost-per-click campaigns offer the best bang for your buck versus engagement campaigns. Why? About 80% of Pinterest users access the app on mobile, so they'll enlarge your pin to get a better look at your product. If it's not what they want, they don't necessarily click through. Vincent says it's also possible to run split tests with promoted pins because each campaign type provides the same level of metrics. After you run your test, go to your advertising dashboard and export the data to see which campaign type is a more cost-effective option for your business Pinterest also offers promoted pin users robust targeting capabilities, Vincent says, including by keywords and interests. Pinterest users are asked to follow five interests when they sign up,

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Starting a YouTube Channel: How to Achieve YouTube Growth

Author: Michael Stelzner, Social Media Examiner
Fri, Sep 09, 2016


Do you have a YouTube channel? Want to optimize it to get more subscribers? To explore how to build and grow a YouTube channel, I interview Tim Schmoyer. More About This Show The Social Media Marketing podcast is an on-demand talk radio show from Social Media Examiner. It's designed to help busy marketers and business owners discover what works with social media marketing. In this episode, I interview Tim Schmoyer, founder of Video Creators, a YouTube channel and website that helps people grow their YouTube subscribers. With 10 years experience, millions of video views, and more than 200,000 YouTube subscribers, Tim is the world's leading expert on building YouTube channels. Tim explores what you need to know to build a successful YouTube channel. You'll discover how to customize your channel. Share your feedback, read the show notes, and get the links mentioned in this episode below. Listen Now You can also subscribe via iTunes, RSS, or Stitcher. Here are some of the things you'll discover in this show: Starting a YouTube Channel Your YouTube Channel Approach Tim says if you aren't trying to grow a community, have no need for subscribers or conversions, and only want to share your videos with your family, then posting anything and everything is fine. However, if you want to build a brand around your video content to grow subscribers, views, sales, conversions, etc., then you need a more focused approach. A channel, Tim explains, is another word for your YouTube account. It's where your videos reside. For example, Tim's videos are on YouTube.com/videocreators, and when people are looking for his videos, they know that's where to find them. A YouTube channel can be focused on a topic, but it doesn't have to be, Tim says. It could also revolve around a belief, a person, etc. He stresses that your YouTube channel should be very specific to target a specific group of people and deliver a very specific value. Listen to the show to discover who comprises the demographic on YouTube. Common Mistakes People make three big mistakes on YouTube. First, many feel like they need a high-end production team and fancy equipment. Tim says you can grow a very successful channel with basic equipment. Your smartphone may be sufficient, depending on the type of content you want to make, the audience you want to reach, and the image you want to present for your brand. Start with what you have, and possibly invest in a lens for your camera and an external microphone to clip into your phone. Sometimes, a full production studio works against you, because the people have a different content focus and expect higher quality. YouTube viewers, on the other hand, are very forgiving of a shaky handcam if the value of the content is high. Second, people don't pay enough attention to the titles and thumbnails of their videos. Most of your YouTube traffic will come from related videos, suggested by YouTube, when users are viewing other content; an enticing title and thumbnail drive those clicks. Tim says a lot of the top YouTube creators he knows spend just as much time, if not more, developing their title and thumbnail than they spend on the actual content. Start with your title and thumbnail in mind before you start shooting the video. This enables you to capture the thumbnail you need. For example, a video about how to look better on stage needs a thumbnail that portrays that; it could be as simple as a picture of a crowd of people with a spotlight on the main focal point on stage. If you shoot the video first and figure out the title later, the opening may not quite connect to the title until two and a half minutes into the video. The third mistake people make is taking too long to hook viewers. Tim says that when someone clicks your video, you have 15 seconds maximum to relate to the title and thumbnail. That way, viewers feel like they're getting the value they were e...

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Facebook Split Testing: How to Make Your Ads Better

Author: Michael Stelzner, Social Media Examiner
Fri, Sep 02, 2016


Do you run Facebook ads? Have you tried split testing? To explore different ways to split test your Facebook ads so you can refine your ad campaigns, I interview Andrea Vahl. More About This Show The Social Media Marketing podcast is an on-demand talk radio show from Social Media Examiner. It's designed to help busy marketers and business owners discover what works with social media marketing. In this episode, I interview Andrea Vahl, a Facebook marketing expert. She's co-author of Facebook Marketing All-in-One for Dummies and co-founder of the Social Media Manager School. In addition, Andrea is a regular contributor to Social Media Examiner. Andrea explores Facebook split testing and how best to optimize your Facebook ads. You'll discover which elements to split test first. Share your feedback, read the show notes, and get the links mentioned in this episode below. Listen Now You can also subscribe via iTunes, RSS, or Stitcher. Here are some of the things you'll discover in this show: Facebook Split Testing How Andrea Became Involved With Facebook In 2006, Andrea started using social media to promote her side business (in-home wine tasting). She says that as she was learning how to use Facebook and Twitter, she didn't see a lot of articles that were entertaining and explained things step by step. So Andrea decided to use one of her improv comedy characters to make an entertaining, fun, and useful blog. She chose Grandma Mary, and dubbed her a "social media edutainer." According to Andrea, Grandma Mary gets a little cranky about social media. The character is the voice of people who are frustrated with having to learn social media. Grandma Mary explains social media in an endearing, engaging, and understandable way. Andrea started her blog about nine years ago, and when the parent company of the wine business folded, she made the blog her side gig. It grew substantially (she had a lot of Twitter followers and Facebook fans), which led to the book deal for her to co-author of the Facebook Marketing All-in-One for Dummies series with Phyllis Khare and Amy Porterfield. Today, Andrea still blogs about Facebook, does Facebook consulting, runs ad campaigns for clients, and more. It's her full-time business and she gets to speak and train on Facebook all over the world. Listen to the show to discover which two loves Andrea combined when she created Grandma Mary. What You Can Split Test Andrea explains that the concept of split testing Facebook ads involves keeping things constant, while changing one thing about the ad at a time. That way, you'll easily be able to tell which variable contributed to the better-performing Facebook ad results. Then you can stop the ads that aren't performing, continue running the ones that are, and hopefully get your click price and cost lower and lower. For example, if you split test an ad to 1,000 people, 500 would see one version and 500 would see another. Then you compare the results. The hope is that you learn what works and what doesn't so larger audiences can be reached. First of all, Andrea says, you can split test all kinds of keywords, which go into the Interests area. For instance, if someone lists jogging as an interest in a profile, and you use that keyword in the Interest area of your Facebook ad, your ad will get shown to that person. Your ad could also be shown to people who have liked pages that are related to jogging, such as types of jogging clothing or shoes. You can also test all kinds of demographics. For example, say you want to reach people who are 35 to 55, live in a certain city, like certain things, and maybe own a home. There are all kinds of demographics targeting you can put in your ads to reach your perfect prospect. For Interests, Andrea suggests using general keywords like "jogging" and "running," versus specific pages like Runner's World or Nike shoes.

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Video Production: How to Create Quality Videos Quickly

Author: Michael Stelzner, Social Media Examiner
Fri, Aug 26, 2016


Do you create videos for your fans and followers? Want to improve the quality? Today, Roberto Blake is with us to explore how quality videos are produced. More About This Show The Social Media Marketing podcast is an on-demand talk radio show from Social Media Examiner. It's designed to help busy marketers and business owners discover what works with social media marketing. Roberto Blake, a visual and video marketing expert, has a popular YouTube channel where he teaches YouTube marketing and video editing. You can find out more at RobertoBlake.com. Roberto explores the ins and outs of producing quality videos. You'll discover tools you need for video production. Share your feedback, read the show notes, and get the links mentioned in this episode below. Listen Now You can also subscribe via iTunes, RSS, or Stitcher. Here are some of the things you'll discover in this show: Video Production Roberto's Story Like many kids, Roberto grew up watching Disney and was fascinated by all the behind-the-scenes information about the animators, storytellers, and moviemakers. He says animation wasn't in the cards, so at about 14 or 15 years old he switched to video and was producing online video as a hobby for about six years before YouTube existed. Rob says he didn't join the YouTube craze when it first launched, and shares that changed around the time he left corporate life for entrepreneurship.He'd already been running a blog to help creative professionals (designers, artists, web design), and found it was easier to answer questions and provide tutorials with video than it was to write and re-write the same email replies or blog comments over and over again. Roberto notes that if business people use video to address commonly expressed customer pain points, they're essentially buying back some of their time; it makes things easier on everyone. How did Roberto decide to turn video into a business? He'd been making ad revenue on the blog side and wanted to scale his existing freelance business. As he focused more on teaching web and graphic design, rather than social media marketing, he decided producing video content was faster than organizing his thoughts around screen captures and stills. Plus, Roberto believes that, if he's going to teach someone how to use Adobe Premiere Pro, a full-screen video tutorial like the one below is more helpful than still images and walls of text. httpv://www.youtube.com/watch?v=AxkXrPzEGtI Listen to the show to learn more about Roberto's early experience working with a wedding videographer. Why Video is so important today Roberto explains that one of the easiest and most practical ways for people to learn is through video, because they can see a process. Even when the video isn't based on a demonstration, like with software tutorials, there's value in seeing another human being; reading that person's micro-expressions and mannerisms can help cut the learning curve. Roberto remembers growing up watching Bob Ross, Reading Rainbow, and VideoSmarts, a program in the 1980s that helped children with memorization games, learning concepts, and reading. He notes that if individuals and businesses take advantage of educating via video, and make it engaging, fun, and informative, they'll find their content resonates with people. Listen to the show to discover my personal connection to early training DVDs. What to Do Before Recording Whether you're using a smartphone or a DSLR camera, one thing Roberto recommends before recording is to check the environment. Look for and remove any distractions from the background. For example, if there's noise from cars driving by you can change your location. If there's a part of your office that needs to be cleaned, you can tidy up. He also says you should think about the context of your background. For instance, when Roberto does personal vlogs as motivation for creatives and entrepreneurs who might be thin...

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Selling With Story: How to Make Your Customer the Hero

Author: Michael Stelzner, Social Media Examiner
Fri, Aug 19, 2016


Do you know what your customers really want? Want to discover how to share the solution they want and need in terms they understand? To explore how to connect with your customers through story, I interview Donald Miller. More About This Show The Social Media Marketing podcast is an on-demand talk radio show from Social Media Examiner. It's designed to help busy marketers and business owners discover what works with social media marketing. In this episode, I interview Donald Miller, a story for business expert. He's CEO of StoryBrand, which helps businesses clarify messaging via workshops and consulting. Donald also hosts the Building a Story Brand podcast. Donald has helped more than 1,000 businesses improve their messaging. Donald explores how story is used to sell, and today you'll discover Donald's seven-part story framework. Share your feedback, read the show notes, and get the links mentioned in this episode below. Listen Now You can also subscribe via iTunes, RSS, or Stitcher. Here are some of the things you'll discover in this show: Selling With Story Donald's Story Donald had a successful career writing memoirs. Before that, he ran a publishing company. Essentially, his business background got hijacked by his writing career. When he went back into business, he started a conference company. Although he sold millions of memoirs, not many people attended his conferences. Donald figured out the conference invitation was too vague. His message was not pointed, understandable, or accessible. It didn't hit a perceived need, so nobody could figure out why they should come. Donald needed to simplify his message so people would say, "I need that. I'm going to show up. I'm going to buy it." To do that, Donald created a framework based on the elements of story. Since he studied story to write books and screenplays for more than a decade, he knew story was the most powerful tool to compel the human brain. He took the seven most popular elements in every story, the seven things that happen in Tommy Boy, Star Wars, Bridget Jones's Diary, The Hunger Games, Moneyball, and The King's Speech, and put it all on a whiteboard. Donald discovered how to filter his marketing messages through this seven-part framework. Applying this framework, the conference grew from 350 people to 970 people to 1,200 people to 2,000, through word of mouth. People finally understood what he had to offer, Donald says. This evolved into StoryBrand. They let the conference company go because StoryBrand took off from there. Donald has worked with more than 2,000 companies, helping them clarify their message. They all struggle with the same thing. They don't know how to talk about what they do, since they're too close to it. Story is based on 2,000-year-old formulas that have been refined over time, Donald explains. And story is tested every week at the box office. Story, like music, is formulaic. The difference between music and noise is formula. Since story is such a powerful tool, Donald realized it's useful to clarify marketing messages. There's no benefit to a business getting its story out. Customers only care about their own stories. StoryBrand helps people understand the story that their customer is living and what role their business needs to play within that story. Listen to the show to discover which companies and people use story and get responses. Why Story Is Powerful Why is story so powerful? Donald says that's a question that people like Christopher Booker, Robert McKee, and Joseph Campbell have all tried to answer. Donald thinks story comes from within. People self-identify as the hero in a story that's trying to accomplish something and overcome challenges. People believe intuitively that some things come together that would create a climactic or obligatory scene that will resolve the conflict in their life. These are well-worn paths in the human subconscious.

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How to Connect With Traditional Media Influencers

Author: Michael Stelzner, Social Media Examiner
Fri, Aug 12, 2016


Are you seen as an expert in your industry? Want to develop relationships with the media to become a go-to expert? To explore what marketers need to know to connect with traditional media influencers, I interview Josh Elledge. More About This Show The Social Media Marketing podcast is an on-demand talk radio show from Social Media Examiner. It's designed to help busy marketers and business owners discover what works with social media marketing. In this episode, I interview Josh Elledge, a consumer advocate and founder of SavingsAngel.com, a site dedicated to consumer savings. He's a weekly syndicated newspaper columnist and has made more than 1,000 TV and radio appearances. Josh is also the founder of UpendPR.com and host of the Savings Angel Show. Josh explores how to connect with traditional media influencers. You'll discover how to develop and build relationships with media via Twitter. Share your feedback, read the show notes, and get the links mentioned in this episode below. Listen Now You can also subscribe via iTunes, RSS, or Stitcher. Here are some of the things you'll discover in this show: How to Connect With Traditional Media Influencers Josh's Story Out of high school, Josh joined the United States Navy and became a journalist. He says it was a great way for an 18-year-old to participate in producing video news stories for the Navy and Marine Corps. About 9 1/2 years ago, Josh started a membership-based website called SavingsAngel. SavingsAngel pursues their mission to end hunger, lack, and need in communities by helping consumers cut their grocery bills in half; Josh's company charges customers $3.99/week. Since he had no money for advertising, he was forced to look for other ways to get exposure. Josh shared the mission of SavingsAngel with every media influencer he could get to pay attention to him. His outreach wasn't about promoting SavingsAngel to make a lot of money, it was about finding a way to work with others to achieve what he wanted to do in his area. With print publications, Josh knew to ask for remnant space, or the unsold ad space publications typically fill by running ads for themselves. Josh suggested an alternative to 20 media outlets; they could do a revenue share based on a 1/4- or 1/8-page ad. Several of those outlets made suggestions and he quickly learned what was possible. For radio, Josh developed a segment in which he shares the best 3 to 5 grocery deals in the area (he currently lives in Orlando, Florida). This segment has now become his syndicated newspaper column. He's also been doing a TV segment for the last 5 1/2 years. It's a very popular segment. He gets great feedback on it, and his local FOX affiliate absolutely loves the content he provides each week. Listen to the show to hear what Josh did after the Navy and before he started SavingsAngel. What Marketers Need to Understand About Traditional Media Josh explains that it's very important to understand that you're asking the media to give you publicity and to take a chance on you. You have to pitch them with a great concept for education or entertainment content as part of a segment or in a news story. PR is all about the long game. It's incredibly important not to use any kind of sales language. This opportunity is not about you selling your thing. Josh says the media will be sensitive to you trying to sell to their audience. If you try, you won't be invited back, or worse yet you could be blacklisted. Trust that the influencer will credit you, and give them the space to do that. It's okay for you to mention your brand in passing, but it's absolutely not okay to give calls to action. What is the long game with PR? Become the reliable source and subject-matter expert that the media contact can go back to time and again. Josh says he has been quoted in the Chicago Tribune close to a dozen times and has done his TV segment on FOX 35 close to 300 times.

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Customer Advocacy: How to Get People to Talk About Your Company

Author: Michael Stelzner, Social Media Examiner
Fri, Aug 05, 2016


Are your customers advocates for your brand or business? Want to improve customer satisfaction and advocacy? To find out how to turn customers into advocates, I interview Joey Coleman. More About This Show The Social Media Marketing podcast is an on-demand talk radio show from Social Media Examiner. It's designed to help busy marketers and business owners discover what works with social media marketing. Joey Coleman joins us today. He's a customer advocacy consultant and coach who has worked with Hyatt Hotels, NASA, and Zappos. Joey's also a frequent keynote speaker and leads workshops on the customer experience and the customer journey. Joey explores what it takes to turn a customer into an advocate. You'll discover the phases that lead to advocacy. Share your feedback, read the show notes, and get the links mentioned in this episode below. Listen Now You can also subscribe via iTunes, RSS, or Stitcher. Here are some of the things you'll discover in this show: Customer Advocacy Joey's Story Joey has had an eclectic career. After college and law school, he did business consulting before working as a criminal defense attorney in the courtroom for many years. Then he taught executive education courses and ran a division of a promotional products company. About 15 years ago, Joey started his own brand experience and design firm. This led him to speak on stages all over the world, talking about how to create remarkable experiences that take someone from being a one-time customer to a customer for life. In each of his careers, Joey says, success hinged on two things. First, an understanding of human psychology (why people believe what they believe and why they do the things they do). And second, an ability to use that understanding to persuade people to take a certain course of action, whether it's a sales pitch, brochure, website, infographic, piece of evidence introduced in the courtroom, or a closing argument. Looking back, his entire career has been all about the experience; meaning the experience someone is currently having and how to make it better. While marketing firms build ad campaigns, branding agencies design logos, and graphic design firms execute the visuals, Joey looks at brand experience and how all of the different elements of a business work together. Experience is the through-line that connects everything. Listen to the show to discover how the name of Joey's business, Design Symphony, represents brand experience. Why Customer Advocacy Matters Joey thinks customer advocacy is really the end goal for most organizations. It happens when you reach the point where your customers are such big believers in who you are and what you do that they become your external sales force. Customers drive new business and increase the amount of business they do with you because they've become such raving fans, they can't help themselves. They advocate zealously for you and your business. Joey shares a brief overview of the history of business. In the 1980s, he explains, a movement came out of Japan that became known as the Total Quality Management approach to business. It was all about reducing product defects to as close to zero as possible. Out of this came things like Six Sigma Black Belt, as well as a general belief that when you buy something, it's going to work. The 1990s were all about Just-in-Time manufacturing. For example, companies like Dell shortened the supply chain through building things on demand. As a result, the computer giant could dramatically control inventory, while at the same time push prices lower. Companies started to succeed based on being the lowest-priced player in the game, while at this higher level of quality. In the 2000s, it became all about the Internet era. Businesses built websites and could make everything available globally 24/7. Then in the 2010s, everything that happened over the past three decades came together.

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Twitter Analytics: How to Know if Your Twitter Marketing Works

Author: Michael Stelzner, Social Media Examiner
Fri, Jul 29, 2016


Do you review your Twitter Analytics? Want to use them to improve your Twitter marketing? Ian Cleary is with us to explore what you can learn from the data provided in Twitter Analytics. More About This Show The Social Media Marketing podcast is an on-demand talk radio show from Social Media Examiner. It's designed to help busy marketers and business owners discover what works with social media marketing. In this episode, I interview Ian Cleary, a social tech expert. His blog, RazorSocial.com, placed in our Top 10 Social Media Blogs four years in a row. He also founded the RazorBlazers Club, a community for marketers who want to monetize with social media. Ian explores how you can use Twitter Analytics to take your Twitter marketing to the next level. You'll discover great third-party analytics tools. Share your feedback, read the show notes, and get the links mentioned in this episode below. Listen Now You can also subscribe via iTunes, RSS, or Stitcher. Here are some of the things you'll discover in this show: Twitter Analytics Core Twitter Analytics on the Home Tab Ian explains that once your account is 14 days old, you can access the free analytics provided by Twitter by going to Analytics.Twitter.com on your desktop. You'll start off with an overview on the Home tab, from which you can drill down to view data on tweets, audiences, video analytics, and more. On the Overview screen, you'll see the total number of impressions for all of your tweets. Impressions are the actual number of people who saw your tweets on their Twitter timeline, by visiting your profile, or in a search. For instance, they may have clicked on a hashtag and your tweet was listed. Ian wonders whether Twitter is able to access all of the information for tweets displayed in third-party tools (Hootsuite, Sprout Social, etc.). He goes on to say that even though the data is never going to be 100% accurate, it will give you a gauge to see if your impressions are going up or down each month. Profile Visits is the total number of people who visited your profile on mobile and desktop combined. This number is important, Ian explains, because when you pin a really good tweet to the top of your Twitter profile, you have an idea of how many people have seen it. For example, if Ian's profile shows 17,000 visits, that means 17,000 people have seen his pinned tweet, which is an opt-in to download a lead generation guide. He uses this tweet to build email subscribers from people visiting his Twitter profile. It's a simple thing, but it's the equivalent of having a big opt-in at the top of your website. Mentions show how often your Twitter username is mentioned on other people's profiles. For example, the number of people who shared your content and mentioned your Twitter name will show up there. While they're not clickable, the mountain graphs you see under each data label give you an idea of whether that data set is increasing or decreasing at a glance. For example, you can see if your impressions are going up or down over the course of the month. Or you can check the Followers graph to see if your audience is growing or diminishing. The Top Tweet section of the Overview screen shows you your best tweet over the last 28 days and the number of impressions and retweets on it. Ian explains that you want to see what your most popular tweets are, so you can turn them into evergreen tweets to share regularly. There's no point in retweeting content that's not resonating with your audience. The Top Mention section shows you when someone else shared a piece of your content and mentioned your name, and it did really well. The Top Follower is your follower who is followed by the most people. If someone with a large following has followed you, and he or she is relevant to your audience, pay attention to and start interacting with that person, Ian suggests.

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Facebook Ad Changes: What Marketers Need to Know

Author: Michael Stelzner, Social Media Examiner
Fri, Jul 22, 2016


Do you run Facebook ads? Are you familiar with the latest changes? To explore a number of recent changes to Facebook that will impact all advertisers, I interview Jon Loomer. More About This Show The Social Media Marketing podcast is an on-demand talk radio show from Social Media Examiner. It's designed to help busy marketers and business owners discover what works with social media marketing. In this episode, I interview Jon Loomer, a marketing expert who specializes in Facebook advertising. Jon is host of the Social Media Pubcast and blogs at JonLoomer.com. Jon explores Facebook ad changes and what you need to know. You'll discover updates to the 20% text rule, custom audiences, and more. Share your feedback, read the show notes, and get the links mentioned in this episode below. Listen Now You can also subscribe via iTunes, RSS, or Stitcher. Here are some of the things you'll discover in this show: Facebook Ad Changes The 20% text rule change Jon explains why the 20% rule was created and says that until recently, any Facebook ad image with more than 20% text would be rejected. The text ratio was measured by placing a grid over the image and if there was text in more than 5 out of the 25 boxes, it was considered over the 20% text limit. Since Facebook has abandoned the rule, advertisers can have as much text as they want in their image. However, the more text in the image, the less reach it will receive and the more it will cost to run such an ad. Now, when you upload an image to the Text Overlay tool, Facebook will rate the image as: OK, Low, Medium, and High. Facebook is general about the guidelines, Jon explains, but there is no longer a grid. Basically, zero text means it's OK, and 20% text is considered Low. However, if you compare Facebook's example for 20% to the actual 20% rule, it's actually a little bit more than 20%. Facebook says if you have been following the 20% rule until now, you probably won't see any changes. However, Jon thinks the system for detecting the text is a little buggy, although it's still early on. For instance, he talks about an image of nature that was flagged for having text. Jon says the best approach is to test it. Experiment with little or no text in your images, and compare the results. You'll need to determine what text you absolutely need. The logo is another potential issue since not all logos are created equal. Jon's logo has never been flagged. However, sometimes they detect it and sometimes they don't. Many advertisers and users love memes and big call-to-action text, and now they can boost them. Jon says you probably need to do a manual bid and bid really high to get that ad seen, but you never know. It may be extremely effective. Listen to the show to discover whether the text scale is at play on organic posts. Facebook custom audiences Jon is a big fan of Facebook custom audiences, which is creating audiences of people who have visited your website. It's powerful since these people already know who you are. However, Jon explains, there is a weakness in those audiences. All audiences aren't created equal. In an audience of people who have visited your site over the last 180 days, some visited once, others visited 50 times. Some people bounced after three seconds and don't even remember being there, while others have spent hours on your site. Until recently, you couldn't differentiate the two. With the new website custom audiences' advanced feature, you can create an audience based on frequency. For instance, base it on how many times someone has visited your website or performed one specific action, such as a purchase or a registration. Now, when Jon promotes his blog posts, instead of targeting all of his website visitors from the last 180 days, he focuses only on those who visited at least three times. The quality and the cost per website click have been much better.

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Live Video: Creative Ways to Do a Live Show on Facebook

Author: Michael Stelzner, Social Media Examiner
Fri, Jul 15, 2016


Do you broadcast live video? Have you considered hosting a regular show on Facebook Live? To discover creative ways to use Facebook Live, I interview Lou Mongello. More About This Show The Social Media Marketing podcast is an on-demand talk radio show from Social Media Examiner. It's designed to help busy marketers and business owners discover what works with social media marketing. In this episode, I interview Disney expert Lou Mongello, author of multiple books and audio guides for visitors to Disney theme parks. He hosts the popular WDW Radio podcast and also broadcasts a live show on Facebook at Facebook.com/LouMongello. Lou explores how to start a show using live video. You'll discover easy ways to get creative with Facebook Live. Share your feedback, read the show notes, and get the links mentioned in this episode below. Listen Now You can also subscribe via iTunes, RSS, or Stitcher. Here are some of the things you'll discover in this show: Live Video How Lou got into live video When Lou began his Disney blog and community in New Jersey, he realized everything he was doing, even his podcast, was a one-way conversation. In 2007, when Ustream became a lot more accessible, he decided to give it a try. Lou recalls the first night he did a live stream. He'd told his wife he was going to try it out and would be back in 10 minutes. Six hours later, he was still online with a couple of hundred people who were watching, chatting, and engaging. Since then, he's been broadcasting live video every week. Between his weekly shows and any ad hoc episodes, Lou believes he's done close to 1,000 shows to date. Lou says he moved from Ustream to Livestream, then was a day-two Meerkat user and a day-one Periscope user. He thought Periscope was the best of the bunch until he got his account verified by Facebook and received early access to Facebook Live. Lou simulcasted his show, using two different devices to compare the quality, engagement, and viewer experience of the two broadcasts. Very quickly, in late 2015, he let people know he was moving off of Periscope and going all-in on Facebook Live. Listen to the show to discover what Lou loves about the growth of live video. How Lou uses Facebook Live Lou does a live broadcast show every week. Most episodes are done from his home studio, and topics range from the week's most recent Walt Disney World news and simple Ask Me Anythings (AMAs) and Q&As to showing off things in his collections. He says his in-studio shows are more about the conversation, while the offsite shows (such as when he goes to a Disney park, on a cruise, etc.) are about conveying the experience. Watch & chat with me LIVE! Let's talk Disney, and Ask Me Anything! #tw Posted by Lou Mongello on Wednesday, June 29, 2016 For his Wednesday discussions of Walt Disney World news, Lou talks about what's going on, and also makes the audience part of the broadcast. If a new restaurant is opening, an attraction is coming, or something is changing, he flips it around to make it a question. For example, he'll ask, "What do you guys think?" or "What's your favorite place to eat on property?" Whatever you talk about drives engagement, Lou continues. He always has questions in his head to initiate a conversation, and instead of asking a question, letting people respond, and moving on to the next question, he reads every response in the comments so he can further the conversation with people. Lou stresses that it's important to acknowledge individuals during a live broadcast, because when someone's name is called, it means a lot to them. His AMA episodes allow the audience to ask him questions that are personal, business-related, or relate to an upcoming Disney trip. Lou tries to go through questions as quickly as possible, and normally does a lightning round at the end. He'll do two minutes of rapid-fire questions and answer as many as he can.

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Smartphone Video Excellence: How to Film Like a Pro

Author: Michael Stelzner, Social Media Examiner
Fri, Jul 08, 2016


Do you record videos with your smartphone? Want to make them look really professional? To talk about how to do video like a pro from your smartphone, I interview Justin Brown. More About This Show The Social Media Marketing podcast is an on-demand talk radio show from Social Media Examiner. It's designed to help busy marketers and business owners discover what works with social media marketing. In this episode, I interview Justin Brown, a video professional who specializes in helping marketers look great on camera. He's been a coach, producer, and cameraman for 25 years, specializing in extreme sports. You can find him at PrimalVideo.com. Justin explores how to use your smartphone to create excellent recorded and live video. You'll discover what tools you need to make your videos look professional. Share your feedback, read the show notes, and get the links mentioned in this episode below. Listen Now You can also subscribe via iTunes, RSS, or Stitcher. Here are some of the things you'll discover in this show: Smartphone Video Excellence Justin's story When Justin was little, he recalls, his dad was always filming the family. As kids, they would grab the camera, make up mock TV shows, and watch them. His interest progressed and Justin eventually started editing video with the early versions of Windows Movie Maker and with Adobe Premiere. Later in life, while Justin was a lifeguard at his local beach, he became heavily interested in motorboat racing. He began to create highlight videos from the footage of boats flipping, people falling out, and other exciting occurrences, and found that he enjoyed editing high-paced action video. From there, Justin pivoted into doing underground mine training videos. Justin broke into extreme sports through an interview with professional big wave surfer Mark Visser. Justin ended up working closely with Mark and producing his documentary TV series: Justin filmed Mark surfing JAWS in Hawaii at 2 AM, solo skydiving, and throwing jet skis out of a plane to surf remote locations. It was full-on action sports video. httpv://www.youtube.com/watch?v=_jfM1Vsl70k Somewhere along the line, Justin found that he was more interested in teaching people to create their own video content, rather than shooting the video for them. The goal at Primal Video, which launched last year, is to help people get up to speed with video, allowing them to magnify their results by removing any barriers or excuses they have around creating videos for themselves. Listen to the show to hear more about Justin's career transition. Lighting Justin says there are a few simple elements that will help you create a professional-looking video using your smartphone. Proper lighting, he says, will dramatically increase the quality and professionalism of your video, no matter the situation. There are a couple options for lighting when capturing videos with your smartphone. One is to to use a rig mount with a light on it to illuminate your subject in the same way you would with a DSLR camera. Another option is to use a desk lamp or the lighting in your office or studio. The key is to use whatever you have to light up the person presenting the content (maybe that's you); make sure that person is lit well, and if you have the time and the ability, you can also light up the background. The goal is to have an even light across your entire face, so people can connect with you. Some shadow is good, because it creates depth on the face and you can see some details, but harsh shadows aren't ideal. If bright light is coming in through a window that's in your shot, do your best to reduce it by closing the curtains, shutting the doors, or lighting up the other side of your face to balance that light. When you film with a smartphone, you typically have three scenarios: selfie-style with you holding the phone yourself, someone using their phone to film you,

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Twitter Chats: How Marketers Can Benefit From Twitter Chats

Author: Michael Stelzner, Social Media Examiner
Fri, Jul 01, 2016


Do you participate in Twitter chats? Want to discover how to get the most out of them? To explore how marketers can benefit from Twitter chats, I interview Madalyn Sklar. More About This Show The Social Media Marketing podcast is an on-demand talk radio show from Social Media Examiner. It's designed to help busy marketers and business owners discover what works with social media marketing. In this episode, I interview Madalyn Sklar, a Twitter marketing expert. She's host of the Twitter Smarter podcast and hosts a weekly Twitter chat at #TwitterSmarter. She blogs about Twitter at MadalynSklar.com. Madalyn explores the power of Twitter chats and how to benefit from them. You'll discover tools to make marketing with Twitter chats easier. Share your feedback, read the show notes, and get the links mentioned in this episode below. Listen Now You can also subscribe via iTunes, RSS, or Stitcher. Here are some of the things you'll discover in this show: Twitter Chats Madalyn's story Madalyn had been doing online marketing for a long time, and when social media came about she was hooked. Twitter was her favorite, because the 140-character limit forces you to be concise. She shares that whenever she traveled to different events and conferences, she asked people what was their favorite platform and why. She was amazed at how many people said they didn't like or understand Twitter. As a result, she went on a mission: to help people become Twitter Smarter. She began using the hashtag #TwitterSmarter as she developed online classes and eventually launched Twitter chats. Listen to the show to discover how Madalyn and I first crossed paths. What's a Twitter chat? The most simple description of a Twitter chat is a group of people coming together on Twitter for about an hour each week to have a conversation that revolves around a pre-determined hashtag. As long as people include the hashtag in their tweet, they're part of the conversation. It's a great way to meet lots of like-minded people, as well as receive and give advice, Madalyn explains. She encourages people to learn from her chats, but also to chime in and share their own expertise. A common approach, the one Madalyn takes, is to host a guest who does a Q&A for each Twitter chat. Listen to the show to hear my analogies to Twitter chats. Why participate? Madalyn says that last year, she made it her mission to participate in as many Twitter chats as possible. She confides that it's not been easy; it takes effort to be a regular participant in several hour-long chats each week. Twitter chats are great for helping you connect and network with people. For example, when Madalyn started going to #MediaChat, she didn't know anybody. She started to connect with people and ended up having a side conversation with Matt Diederichs from Hootsuite, which is one of her favorite platforms for scheduling tweets. Later on, she hosted Matt as a guest on her podcast and her Twitter chat. Side conversations are a common occurrence during Twitter chats, Madalyn adds. You're still actively participating and using the hashtag, but you're also creating a small community within the big community. It's a great way to make valuable, strong connections. Listen to the show to hear why Madalyn refers to Twitter chats as "cocktail parties." Where to find Twitter chats Madalyn finds that it works best to run a Google search for your topic and "Twitter chat" in Google search. Another option is to type in "Twitter chat," and you'll find some directories. Since directories aren't always reliable or up to date, Madalyn also recommends looking for chats on Twitter (you can identify them by the repetitive hashtag). Once you dip into a chat, you'll hear about others. She says you can also find out about specific chats in Twitter bios, because many times hosts will mention them there.

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Facebook Instant Articles: How to Get Started

Author: Michael Stelzner, Social Media Examiner
Fri, Jun 24, 2016


Have you seen Facebook Instant Articles? Are you curious about how to publish them? To discover how to get started using Facebook Instant Articles, I interview Leslie Samuel. More About This Show The Social Media Marketing podcast is an on-demand talk radio show from Social Media Examiner. It's designed to help busy marketers and business owners discover what works with social media marketing. In this episode, I interview Leslie Samuel, a blogging expert who runs BecomeABlogger.com. He's also the host of the Learning With Leslie podcast and the head of training for the Social Media Marketing Society. Leslie explores the benefits and challenges of Facebook Instant Articles. You'll discover what you need to know to get started with this new feature. Share your feedback, read the show notes, and get the links mentioned in this episode below. Listen Now You can also subscribe via iTunes, RSS, or Stitcher. Here are some of the things you'll discover in this show: Facebook Instant Articles What Are Instant Articles? A relatively new feature, Facebook Instant Articles offers publishers content-hosting directly on Facebook, so users get a better mobile experience. If you're on the Facebook mobile app and you see an article with a lightning bolt at the top right of the open graph image, it's the Facebook Instant Articles version. When you click through to read that content, it loads very quickly because you're not leaving Facebook to go to another website. Listen to the show to learn about some special features you can add to Facebook's Instant Articles. Benefits for Bloggers Facebook has more than 1.65 billion users. Chances are, if you're trying to reach someone, they're on Facebook. One problem Facebook solves with Instant Articles is eliminating slow page-load times. According to a study by Kissmetrics, if a website takes longer than 3 seconds to load, more than 40% of those users will abandon it. Instant Articles makes content available very quickly. Other benefits include great user experience. Leslie adds that some of the interactive elements help the articles really stand out. Since Facebook seems to reward those producers whose content keeps people on Facebook longer, such as live broadcasting, I ask Leslie about Facebook's monetary benefits for those who choose to advertise. Leslie explains that if you use Facebook's Audience Network, you can do a revenue share. You keep 70% of the revenue generated from ad clicks. It's kind of like AdSense within your instant articles. Leslie doesn't see it as a huge benefit, because you can do that on your website with AdSense or other networks. However, Facebook makes it easy to use ads within your instant articles. According to Facebook, as of right now, they're not giving instant articles preferential treatment. However, the Facebook algorithm strives to show people the best content quickly. So, if more people click through to instant articles, Leslie can see the algorithm naturally giving preferential treatment to this content. Plus, Facebook will show content that gets a lot of engagement to more of the people who like your page. Facebook's desire to get users to spend more time on their platform gives content creators a unique opportunity. Leslie says that in the past, if people put up engaging images or videos and others shared them like crazy, they would get additional reach. With this control over content, ads, and links, a business could use that reach to benefit their brand and business, grow an email list, promote products, and more. For instance, put a link to an email opt-in form at the end of an instant article. Leslie believes that smart marketers using Facebook as a primary marketing platform will figure out how to take advantage of the benefits of instant articles to get users into their system. Leslie discusses the difference between Facebook Notes and Instant Articles,

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How to Get Your Videos to Perform in Search

Author: Michael Stelzner, Social Media Examiner
Fri, Jun 17, 2016


Do you create YouTube videos? Want to get them seen? Amy Schmittauer is here to help you discover how to get your videos to rank in search. More About This Show The Social Media Marketing podcast is an on-demand talk radio show from Social Media Examiner. It's designed to help busy marketers and business owners discover what works with social media marketing. In this episode, I interview Amy Schmittauer, a video marketing expert, public speaker, and host of the Savvy Sexy Social YouTube video series. Amy helps marketers with YouTube and social media tips and explores how to get your videos to perform better in search. You'll discover what goes into creating the headline, description, tags, and thumbnail for your videos. Share your feedback, read the show notes and get the links mentioned in this episode below. Listen Now You can also subscribe via iTunes, RSS, or Stitcher. Here are some of the things you'll discover in this show: How to Get Your Videos to Perform in Search Centralizing video Amy recommends to always consider the platform before uploading a video. Don't plan to create an awesome Snapchat story with the intent to upload it to YouTube. That derails your focus. The most important thing is to recognize the platform and deliver a product that will be welcomed in the context of that situation, whether it's Snapchat, Instagram, Vine, or YouTube. How you would present a video on YouTube is very different than how you would present a video on Facebook, especially since you want to create something successful for a specific environment. There's one exception to keep in mind. An influencer who wants to build a Snapchat portfolio needs to find a way to retain that material (a place to put it to be rewatched), since it will expire in 24 hours. If you create content on YouTube, it may make sense to edit in footage from Instagram, Snapchat, a live stream, or something else to give a little context. However, a Snapchat story, uploaded in its original form to YouTube, will not do as well as it would on the original platform. Someone took a bunch of Zach King's Vine videos, strung them together, and put them on Facebook and YouTube, which caused him to explode. So I asked Amy if material from Facebook Live could easily go up on YouTube. She said it could, but the platforms are still different environments. Facebook Lives aren't always as fun on playback, she explains. Also keep in mind that if you get on Live and are just sitting there, going through some sort of programming or curriculum, and talking to comments, it's going to drag on. It doesn't matter if it's 10 or 30 minutes, it won't be fun for anyone on YouTube to watch in a replay. If you broadcast with more intention (for example, mention big news that just happened) and possibly reference a couple of comments here and there (but stay focused), that may be a good repurposing opportunity for YouTube. You want the audience to feel like they're having a similar experience to when it was live. Amy says Facebook and YouTube are about the same in terms of uploading. You take a produced piece of content, upload it, and put it out to the audience subscribing to that channel, whether it's a YouTube page or Facebook page or profile. However, when people watch a video on YouTube, it's an intentional move. They have to go to a video and click Play. Then the audio and video immediately begin. On Facebook, and now on Instagram, posted videos are put in the viewers' faces. When people scroll though their feed, they may or may not see it and they may or may not click the Play or Audio buttons to watch and listen. Plus, the audio on Facebook goes on when the viewer clicks it, so they could start listening at any point in the video. Viewers go through a different thought process before they decide to watch a video on either one of these platforms. Listen to the show to learn why you want to put videos of similar le...

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Influencer Marketing: What You Need to Know to Get Started

Author: Michael Stelzner, Social Media Examiner
Fri, Jun 10, 2016


Does your company work with influencers? Want to incorporate influencers into your marketing? To discover what you need to know about influencer marketing, I interview Lee Odden. More About This Show The Social Media Marketing podcast is an on-demand talk radio show from Social Media Examiner. It's designed to help busy marketers and business owners discover what works with social media marketing. In this episode, I interview Lee Odden, an influencer marketing expert. He's the author of Optimize, the CEO of TopRank Marketing, and his company produces TopRankBlog.com. Lee explores influencer marketing and what you need to know to do it well. You'll discover how to work with influencers. Share your feedback, read the show notes, and get the links mentioned in this episode below. Listen Now You can also subscribe via iTunes, RSS, or Stitcher. Here are some of the things you'll discover in this show: Influencer Marketing What is influencer marketing? Lee says the roots of influencer marketing are in advocacy and public relations organizations. You're essentially working with people who are really famous in an industry. The idea is to create an affinity for the brand for however that celebrity is known, and to reach the audience that celebrity has been able to attract. Lee adds that people still have the idea that if they convince famous people to talk about their company, then they'll be famous too. The reality is that, today, especially in the world of social media, people are empowered to follow their passions to create, curate, connect with others, and attract a following. This allows people to create their own influence. Everyone is influential about something, Lee says. Not just famous people can be part of your influencer marketing program. An influencer can be an employee like "Ted in engineering," who has a blog with 5,000 subscribers. Or, it could be that person with a million followers. It could even be customers who are advocating for you every chance they get. When you work with people who have subject matter expertise and an active network, you can advance your brand goals in some really powerful ways. On platforms like YouTube, Instagram, and Snapchat, there's a whole category of people called creators. They have various levels of celebrity, influence, or network size, and have anointed themselves as experts. There are marketplaces where brands can go and literally shop for a tweet, an Instagram image, product placement in a YouTube video, etc. For companies in the business of paying to play, it's a good fit. There are also brands that want to develop relationships with people who are truly thought leaders in their industry, or up-and-comers. They want to develop relationships, because they have an affinity for each other and have things their common audiences care about. There's no right or wrong, but it's important when setting expectations to know what you're going to get out of it. What is the distinction between a celebrity and a thought leader? Lee brought up an expression he borrowed from Scott Monty, "brandividual." This is someone truly invested in developing his or her own brand, except they're an individual. These professional influencers write books, give keynotes, and do all sorts of amazing things. Lee adds it's an important distinction to make between someone who is exclusively focused on being well-known and someone who is a true thought leader. He's not saying a brandividual can't be a thought leader. A thought leader is someone expressing original thought. They're creating content based on intelligence, experimentation, and observations. Brian Solis is a great example of a thought leader, Lee says. In addition to being really good at promoting himself, Brian is constantly experimenting. He does research. He interviews. And then collects, analyzes, and interprets the data. His experiments and experiences help form the thought leader con...

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Launch Strategy: A Case Study in How to Move People to Action

Author: Michael Stelzner, Social Media Examiner
Fri, Jun 03, 2016


Are you planning to release a book, podcast, or other product? Want to make your launch a success? To discover how he launched his latest bestselling book, I interview Michael Hyatt. More About This Show The Social Media Marketing podcast is an on-demand talk radio show from Social Media Examiner. It's designed to help busy marketers and business owners discover what works with social media marketing. In this episode I interview Michael Hyatt, author of Platform and co-author of the new book, Living Forward. He's also the host of the This Is Your Life podcast and he blogs at MichaelHyatt.com. In his prior life, Michael was the CEO and chairman of book publisher Thomas Nelson. Michael explores how he launched his latest Wall Street Journal and USA Today bestseller, Living Forward: A Proven Plan to Stop Drifting and Get the Life You Want. You'll discover how to create a launch plan for any project. Share your feedback, read the show notes, and get the links mentioned in this episode below. Listen Now You can also subscribe via iTunes, RSS, or Stitcher. Here are some of the things you'll discover in this show: Launch Strategy Why write a physical book in the digital age? Michael has Living Forward available as an audio book, an ebook, and a print book. Since everyone talks about digital books, you'd think physical books are obsolete, Michael says. The truth is ebooks are only 25% of the market; the other 75% are physical books. Publishing only in digital format would mean missing the vast majority of the potential market. Furthermore, as of now, you don't really have a chance to reach any of the major bestsellers lists unless you publish a traditional book, he adds. The New York Times has an ebook bestsellers list, but those are really only for digital editions of physical books. You also don't have much chance of getting any major media unless you publish a physical book, because most of the gatekeepers in traditional media want to see a print book. Finally, an ebook doesn't have the same cultural authority as a traditional hardcover book. There are a lot of reasons to write a book, but Michael doesn't know of anything that can give you more authority in your niche than having a published book. An ebook is better than nothing, but it's not as good as a traditionally published hardcover book, he says. There are other benefits to being a bestselling author. If you're a speaker, you can be introduced with that moniker. It also enables you to increase the prices of whatever you're selling and helps with distribution. There's a limited amount of shelf space in conventional bookstores. They are risk-averse in what they order, because they get stuck with books they can't sell. Even though they can return unsold books to the publisher, it's just a hassle, he says. Once your book gets on the bestsellers list, the retailers that didn't initially order your book have to have it all of a sudden. Listen to the show to learn more about Michael's 35-year background in publishing. About Living Forward Michael says Living Forward is about creating a life plan. Michael wanted to help people stop drifting through life, become intentional, and start designing the outcomes they want. He learned these things when he started working with an executive coach around 2000. After he became a divisional manager at Thomas Nelson, Michael and his team were working like crazy to build up the division. They got to number one in 18 months, but the cost was life balance. When Michael told his friend, author John Maxwell, that he was looking for a coach, John introduced him to Daniel Harkavy, the CEO of Building Champions. Daniel became his coach for a decade, as well as a good friend. One of the first things Daniel taught Michael was how to create a written life plan. His life plan was so transformational that Michael began to write about it on his blog. A while later,

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Instagram Algorithm: How Marketers Should Alter Their Strategy

Author: Michael Stelzner, Social Media Examiner
Fri, May 27, 2016


Do you use Instagram to showcase your business? Have you heard about the new algorithm and other changes? Sue B. Zimmerman joins us to explore the latest Instagram updates. More About This Show The Social Media Marketing podcast is an on-demand talk radio show from Social Media Examiner. It's designed to help busy marketers and business owners discover what works with social media marketing. In this episode I interview Sue B. Zimmerman, the Instagram Gal. She's the author of the ebook, Instagram Basics for Your Business, and has taught Instagram marketing for small businesses on CreativeLive. Sue helps businesses leverage the power of Instagram. Sue explores the latest Instagram features, and you'll discover how marketers should respond to the Instagram algorithm changes. Share your feedback, read the show notes and get the links mentioned in this episode below. Listen Now You can also subscribe via iTunes, RSS, or Stitcher. Here are some of the things you'll discover in this show: Instagram Algorithm How Sue got started with Instagram Sue is an artist at heart and says she's wired for visuals. She discovered the power of Instagram at her Cape Cod retail store, which she ran for six years. After she started using Instagram, her sales increased significantly, and she realized she needed to teach other business owners how to have that kind of success. Last summer, she closed the store to focus on growing her online business. Sue first discovered Instagram through her twin daughters. They were scrolling through Instagram one day and not paying attention to her, so she asked what they were up to. They said, "Mom, we're on Instagram. Don't get on it, because then you're going to start teaching it." Pay attention to your teenagers, Sue adds, because they're setting the next mobile trend. Instagram is growing very quickly. At the time of this recording, it has 400 million users and Sue believes they'll soon announce they're at 500 million active users. They project it to be one billion in three years. Listen to the show to learn more about Sue's retail store on Cape Cod. What's new with Instagram Sue explains several new Instagram features. First, you can now send direct messages from an Instagram comment via mobile. When you open up Instagram and see a post you want to send privately to your team, just click on the arrow to the left of the comment and send it as a direct message. All you have to do is @mention the person you want to see it. Direct messaging is one of the most underutilized features of Instagram, Sue believes. A lot of people don't use direct messaging for their business. For example, when you see something that reminds you of a client or someone you want to collaborate with, you can easily send it to them as an idea without having to publicly post on that feed. In addition, the desktop has had a lot of great updates. Looking at the desktop version of Instagram, you'll see three icons on the right-hand side. Click on the explore button that looks like a compass, and Instagram suggests people for you to discover, based on your activity. In the middle, click on the heart icon to see notifications. The icon on the far right goes to your profile. Plus you can now comment from the desktop, which is something people have wanted to do for a very long time. On the far left, clicking on "Instagram" takes you to the home feed, so you can easily scroll through it on your desktop. Sue says she doesn't use the desktop much, unless she's using Iconosquare. Additionally, she notes that you can't upload photos from your desktop unless you use an app like Later. Sue also shares a couple of things people need to know about video. First, video on Instagram is now up to 60 seconds, which is great for people who really want to give demonstrations, do behind-the-scenes content, or announce their podcasts with video teasers.

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Content Creation Hacks: How to Quickly Produce Valuable Content

Author: Michael Stelzner, Social Media Examiner
Fri, May 20, 2016


Do you create content for your business? Looking for an easier way to make your content work for you? Discover easy ways to create and repurpose your content, courtesy of Nick Westergaard. More About This Show The Social Media Marketing podcast is an on-demand talk radio show from Social Media Examiner. It's designed to help busy marketers and business owners discover what works with social media marketing. In this episode I interview Nick Westergaard, host of the On Brand Podcast and chief brand strategist at social and content agency Brand Driven Digital. Nick is also the author of Get Scrappy: Smart Digital Marketing for Businesses Big and Small. Nick explores easy ways to create quality content. You'll also discover how to repurpose recent and historical material. Share your feedback, read the show notes, and get the links mentioned in this episode below. Listen Now You can also subscribe via iTunes, RSS, or Stitcher. Here are some of the things you'll discover in this show: Content Creation Hacks Nick's story Westergaard Advertising began 35 years ago in Iowa when Nick's father and now business partner started what was a small, general, traditional advertising agency. Nick had worked with brands in the early days of online marketing, specifically for educational publishing companies when digital really started to grow. About 10 years ago, Nick started moonlighting as a freelancer for the family business. Eventually he would come in as a partner. In addition to changing the kind of work Westergaard Advertising specialized in, they morphed into brand-driven digital to help organizations build better brands online through social media and content marketing. Nick's book, Get Scrappy, came from a phrase he found himself saying often. Nick does a lot of public speaking, and says it was one of those experiences where he quickly dashed off a title for a new speech. Then when it came time to write it, the topic took root and excited him. Plus, he was able to draw on work he did with clients of all shapes and sizes. "Get Scrappy" was a common thread. Whether it's an entrepreneurial startup, solo small business, medium-sized business, or a larger marketing team, everybody's looking to get scrappy – to do more with less. For instance, Nick talks about working with nostalgic brand Schwinn Bikes, and how it's easy to think of them as a big brand, but they're really a small, scrappy team at the headquarters in Madison, Wisconsin. Nick talked with them about this idea of getting scrappy. Schwinn's social media manager Samantha Hersil summed it up best. "We could all use a few people and a few dollars more," Hersil said. That's really at the heart of the book. Listen to the show to discover how Nick's business has changed over the last 10 years. Why marketers object to creating content Content is a tricky animal, Nick explains, so it takes a content marketing mindset. Some of the obstacles marketers encounter are from lack of a sound content strategy. The Content Marketing Institute reports that many people fly blind when it comes to content strategy. It's both an obstacle and an internal objection, because companies are just jumping on the content marketing bandwagon. Both in terms of social channels and content, Nick thinks it's easy to fall into the trap of what he calls "checklist marketing." Marketers do everything they hear about: they have a presence on every network, create every form of content, and so forth. Nick thinks if people instead develop a strategy with a business objective, their content will be better aligned with their business. Content used to be driven by the written word, Nick explains. As people scoot up to that podcasting microphone and hit the Record button with video, they get scared. There's a ripple effect, as well. Subject matter experts may feel like they're not interesting enough, or else they believe they have interesting stor...

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Snapchat and Podcasting Growth: What the Research Reveals

Author: Michael Stelzner, Social Media Examiner
Fri, May 13, 2016


Wondering if you should get into Snapchat? Is podcasting something you're considering? To discover more, I interview Tom Webster from Edison Research about his latest study on Snapchat and podcasting adoption. More About This Show The Social Media Marketing podcast is an on-demand talk radio show from Social Media Examiner. It's designed to help busy marketers and business owners discover what works with social media marketing. In this episode I interview Tom Webster, vice president of strategy and marketing at Edison Research and co-host of the Marketing Companion podcast. Tom is a specialist in consumer behavior and media consumption. Tom will explore his brand-new research from The Infinite Dial, focused on Snapchat and podcast adoption. You'll discover reasons to embrace Snapchat and podcasting for your business. Share your feedback, read the show notes, and get the links mentioned in this episode below. Listen Now You can also subscribe via iTunes, RSS, or Stitcher. Here are some of the things you'll discover in this show: Snapchat Growth About the study Research from The Infinite Dial series dates back to 1998, according to Tom, and it's the longest-running study on digital habits, behaviors, and consumption. They have trending graphs for areas, such as Internet radio, that go back to 1998. Plus, they've measured all kinds of behaviors and patterns in relation to consumption of audio, video, social, and mobile. Tom has been involved with the study and has been the voice of the studies on webinars since 2004. When the series started in 1998, it was focused more on digital audio. While today's brands and streaming audio like Pandora and Spotify weren't around back then, there were plenty of others. For example there was Broadcast.com, which Mark Cuban sold to Yahoo, NetRadio, Spinner, AOL Radio, and lots of other fledgling brands, Tom explains. The survey was a means to track them and put them in their place in the universe. As behaviors started to migrate to various media (as opposed to the text-driven medium that it had been previously), The Infinite Dial started tracking that too. Over the years, they added podcasting, social media, and so on. Essentially, if people do it online, The Infinite Dial is interested in measuring how it's consumed. The Infinite Dial's goal was always to create the survey of record in the various fields covered, so they spend nearly six figures in hard costs on mobile and landline telephone sampling to make a study that's random, representative, and projectable to the United States population. Tom loves coming out with new facts every year that corroborate what he sees people do online. Listen to the show to learn more about the survey sampling and why they survey via telephone. Podcast growth One of the things Tom loves about doing survey research is that although it reflects the current state of America, it typically lags behind what the digerati think. It can lag by quite a bit, he says, but if it's a real thing, it eventually gets there. The Infinite Dial added podcast tracking back in 2007. Two years ago, before Serial popularized podcasting, research showed that 15% of Americans 12+ listened to a podcast in the past 12 months. While that's a huge number (tens and tens of millions of Americans), it had been growing steadily, but not exponentially. Podcasting inched up from 9% in 2008 to 11% to 2009. And to 12% in 2010. For a short time, podcasting plateaued before jumping to 15% in 2014. After Serial came out, there was enormous advertiser, brand, and insider interest in podcasting. Listenership went from 15% in 2014 to 17% in 2015. In 2016, podcast listening has surpassed 21% already. That's a 24% increase year over year in the percentage of Americans who listened to a podcast. The Serial effect didn't happen immediately, Tom continues, although it made people a lot more aware of the on-demand content out ther...

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Social Media Visuals: How to Easily Create Visuals Without a Designer

Author: Michael Stelzner, Social Media Examiner
Fri, May 06, 2016


Do you use visuals in your social media? Want tools and tips to help you create images? To discover how to create great social media visuals when you're not a designer, I interview Donna Moritz. More About This Show The Social Media Marketing podcast is an on-demand talk radio show from Social Media Examiner. It's designed to help busy marketers and business owners discover what works with social media marketing. In this episode I interview Donna Moritz. Donna is a visual marketing expert, and her blog Socially Sorted was recognized as one of Social Media Examiner's Top 10 Social Media Blogs in 2015 and 2016. Donna will share why social media marketers should care about visuals. You'll discover what to consider before you design images for social media and learn about new tools to help you. Share your feedback, read the show notes and get the links mentioned in this episode below. Listen Now You can also subscribe via iTunes, RSS, or Stitcher. Here are some of the things you'll discover in this show: Social Media Visuals Why care about visuals? Because the news feed is so busy these days, Donna explains, marketers need to do everything they can to capture attention. She says visuals catch that attention and typically drive users to take some sort of action because visuals support an emotional connection. Donna points out that the fastest-growing channels such as Periscope and Snapchat are highly focused on visual content, as are Instagram and Pinterest. She also notes that traditional platforms Facebook, LinkedIn, and Twitter are giving more attention to visual content and users are 44% more likely to engage with content that contains pictures. Video is also on the rise, Donna adds. Socialbakers research shows that brands are now uploading more video directly to Facebook than YouTube, and about 80% of all video engagement is coming from Facebook native video. And that's before Facebook Live is really being measured. Plus, she says, 110 years of video footage is watched on Periscope every day. According to the Content Marketing Institute, out of a range of priorities for content creators, visual content is in the top three. Visual content is a very important topic because it works. Marketers just need to find out where to start and how to produce and use images efficiently. Listen to the show to discover the current standard image format and how image sizes have changed. Getting started with images Before you start to design images, Donna says you need to think about what types of visual content get shared well on which platforms. Content that's effective on Facebook might be different from what works on Instagram, which might be different from Twitter. She's seen people get overwhelmed trying to do visual content on every platform, and advises that it's better to focus on visuals for one particular platform at a time. She also cautions that you shouldn't jump into visuals on a new platform until you have systems in place for visuals on the one before it. Donna shares her Visual Content Blueprint, which is five elements to help you create images that work. First, decide what the image is going to be in regards to what works on the targeted platform (more on this later). Then consider the call to action. It could be asking for more connection or engagement (likes or comments), driving more shares or click-throughs, or a combination. Next, think about your landing content (where people arrive when they click through or share). Will people get more information, blog content, a free download, or something else of value? After that, make sure users are achieving some sort of goal. Do you want them to sign up for something, read a blog post, or stay on your website? Donna recommends that every image be able to stand alone. That way, if something is pinned or shared out of context, people will still understand what you're offering and how to get it.

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Google AMP: What Bloggers Need to Know

Author: Michael Stelzner, Social Media Examiner
Fri, Apr 29, 2016


Have you heard of Google AMP? Want to know how it will impact your blog? To discover more about Google AMP and the future of blogging, I interview Leslie Samuel. More About This Show The Social Media Marketing podcast is an on-demand talk radio show from Social Media Examiner. It's designed to help busy marketers and business owners discover what works with social media marketing. In this episode I interview Leslie Samuel, who runs BecomeABlogger.com, where he teaches people how to blog with purpose. He's also host of the Learning With Leslie podcast and head of training for Social Media Examiner's Social Media Marketing Society. Leslie will explore Google's Accelerated Mobile Pages (AMP) project and what it means for bloggers. You'll discover how to install Google AMP and related plugins on your WordPress blog. Share your feedback, read the show notes and get the links mentioned in this episode below. Listen Now You can also subscribe via iTunes, RSS, or Stitcher. Here are some of the things you'll discover in this show: Google AMP What is Google AMP Google AMP stands for Accelerated Mobile Pages, and is a collaboration with a number of tech companies. Its goal is to improve the performance of websites on mobile devices, which in turn improves user experience. Kissmetrics did a study, which found that 40% of mobile users leave a page if it doesn't load in three seconds. When that happens, these users don't see the publisher's ads, products, services, or events. AMP pages load 10 times faster and use 10 times less data. Plus, when people view a website on a mobile device, pop ups (such as ads and opt-in boxes) take up the entire page. There's such a small amount of real estate on a smartphone, the pop-ups really inhibit the user experience. Google has already started placing Google AMP pages above non-Google AMP pages to mobile users in search. If you do a search for any popular topic, like politics, on your smartphone, only sites that have accelerated mobile pages enabled will show up in the top stories section. This is just the beginning. In the future AMP will be even more wide-spread. Listen to the show to learn how the Facebook Instant Articles feature is similar to Google AMP. Pros and cons of AMP In addition to the benefit of preferential treatment in search, AMP's faster load times should decrease website abandonment and increase content consumption. Before discussing the cons, Leslie noted one thing in terms of how AMP is set up. When someone clicks on an AMP enabled article on their mobile device, "/amp" is added to the URL, essentially creating a second link. (For example, a Social Media Examiner article with AMP would have the URL socialmediaexaminer.com/ARTICLE-TITLE/amp.) There are now two links: the original link from the desktop article and the second from mobile (with /amp at the end), which is what Google will show above the initial version. The AMP project is able to speed up websites because it strips away a lot of the unique elements, such as style sheets and JavaScript, that make a website look and function in a specific way. AMP sites have specific standard dimensions, and elements such as sidebars, headers and comments are gone. However, there is still a lot you can do with design, Leslie explains. For instance, you can change fonts and colors, add a logo, and more. It just will not be as extensive as what you have on your website. Articles with AMP show a single column that holds both text and images, so people won't see anything you promote in the masthead and sidebar on your regular, desktop website. Leslie says while the AP version of some sites may not be as advanced as the desktop experience, they still look pretty nice. For example, The Washington Post has a simple top with their logo. Then, when you scroll down, you see other posts, social media links, and so on.

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Pinterest Tactics: How to Grow Your Pinterest Following and Your Traffic

Author: Michael Stelzner, Social Media Examiner
Fri, Apr 22, 2016


Do you post on Pinterest? Want to shake up your strategy? To discover what, how, and when to post on Pinterest, I interview Jeff Sieh. More About This Show The Social Media Marketing podcast is an on-demand talk radio show from Social Media Examiner. It's designed to help busy marketers and business owners discover what works with social media marketing. In this episode I interview Jeff Sieh, founder of ManlyPinterestTips.com and host of the Manly Pinterest Tips podcast. Jeff also oversees Social Media Examiner's Pinterest account. Jeff will explore proven tactics to grow your following and your website traffic with Pinterest. You'll discover what's new with Pinterest, including promoted pins. Share your feedback, read the show notes and get the links mentioned in this episode below. Listen Now You can also subscribe via iTunes, RSS, or Stitcher. Here are some of the things you'll discover in this show: Pinterest Tactics What's new with Pinterest After about a year and a half of testing, the do-it-yourself option for promoted pins (Pinterest's ad product) is now available to all small businesses in the United States. Features include a bulk editor, so you can add a lot of pins at once, and more forms of targeting. For example, there were only 30 possible interests to target when promoting a pin, and now there are 420; instead of targeting someone interested in men's clothing, you can be as specific as men's shoes. Pinterest also added keyword targeting, so you can combine interest and keyword targeting. It's a great way to find a specific audience when you promote a product or blog post. Promoted pins are just like regular pins, only you pay to have them seen by more people. They perform just as well as, if not better than, organic pins. The promoted pins in your feed are based on your interests and activity on Pinterest. They also take some off-site data, collected for Pinterest's ad partners. In your home feed, you will see suggested for you or sponsored by pins. If you don't want to see something, tap the X beside it and click on Hide this Pin. Pinterest uses that feedback to make sure you see relevant, promoted pins in the future. More people see your promoted pins. Plus, you get an extra 20% boost, because you only pay for the first click. For instance, let's say Jeff promotes a pin that points back to his website, and you click on it and repin it. Then, someone else pins it from your board to their account. Jeff does not pay for the secondary repins. He only pays for that first one. When I asked Jeff about entry level price points, he says he thinks you have to start with at least $1 a day. Jeff has seen results by spending $5 a day, and believes it's worth testing, especially with the new targeting features, to see how much traffic you can get to your website. Pinterest also has customer targeting, which allows you to upload your email addresses. This is called matching, and is currently only available to Pinterest's Developer Partners. If you have a store with a newsletter that's already driving traffic, you'll be able to upload that list to Pinterest and send promoted pins to that specific audience. They are rolling it out, along with the promoted pins, now. Listen to the show to learn when they opened up promoted pins for everyone in the United States. Social Media Examiner's Pinterest plan for third-party content Jeff explains how on Social Media Examiner he starts by finding good, third-party content (posts that we don't publish on our website) on marketing and social media to share with our audience. He uses Feedly to gather articles on Facebook's breaking news and other top websites, and goes there once a day to review the posts. When Jeff finds an interesting article, he clicks the link to make sure it's quality content and a fit for our audience. He then checks for a good, pinnable image; one that is engaging and also has a text overl...

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Story for Business: How to Create Stories That Move People to Act

Author: Michael Stelzner, Social Media Examiner
Fri, Apr 15, 2016


Do you use stories to engage your audience? Want to see how powerful stories can be? To discover how to create stories for business that move people to act, I interview Park Howell. More About This Show The Social Media Marketing podcast is an on-demand talk radio show from Social Media Examiner. It's designed to help busy marketers and business owners discover what works with social media marketing. In this episode I interview Park Howell, a brand story strategist who helps businesses grow through the power of stories. He also hosts the Business of Story podcast and performs workshops on stories for business. Park will explore the mechanics of storytelling, a craft every marketer should master. You'll discover why this is important to social marketers. Share your feedback, read the show notes, and get the links mentioned in this episode below. Listen Now You can also subscribe via iTunes, RSS, or Stitcher. Here are some of the things you'll discover in this show: Story for Business Park's story Park, who has been in the advertising and marketing business for 30 years, shares that what always frustrated him was not knowing whether a TV spot or radio commercial was going to work. Story started to bubble up in the advertising world around the same time Park's middle son, Parker, went to Chapman University film school (from 2006 to 2010). He asked Parker to send him his textbooks when he was finished with them because he wanted to see what they were teaching his son to prepare him for Hollywood, the most competitive storytelling place in the universe. One of the screenwriting books was Save the Cat! by Blake Snyder. Blake, who Park says sold more family-oriented screenplays in the 1980s than anybody else, had a prescription for the 15 beats to a story. According to Blake, a screenplay needs to be the same number of pages as the weight of a jockey (110), and Blake could tell you on each page (within a page or two) what needed to happen. Although it sounds formulaic, it worked very well for Blake and many other writers, Park adds, and the approach fascinated him. When Park was introduced to the work of Joseph Campbell, America's foremost mythologist, he noted how Blake had adapted Campbell's The Hero's Journey, or what Joseph called the monomyth, a 17-step process for story structure. During the time Park was reading through The Hero's Journey, he was looking at a brand strategy plan and realized he was already following this story structure with his plan. Park wondered what would happen if he was intentional about it. Park boiled down the steps of the Hero's Journey to 10 steps for business, and used it to guide the creation of content to tell a story that would make a difference. To Park's amazement, it worked, so he fine-tuned it into what he calls the Story Cycle, a process that can be used for everything from high-level brand strategy to the creation of a 30-second TV spot. In the social media world, you just have a small blip of time to communicate a story. Park explains that you can get that story across if you follow the three fundamental principles of the three-act play: start with a setup, introduce conflict, and resolve it. He shares that if you can do it in a 6-second Vine video, you will have connected with the deep reaches of your audience's minds. Listen to the show to learn about Park's background in music, as well as his comparisons between music and story. Why marketers should care about stories Park believes that stories are people's superpowers, and says the brain is hardwired to constantly search for them. Humans can go weeks without eating and days without drinking, but only roughly 35 seconds without their brains scanning the environment to create meaning out of what they see. Park explains how while one son was studying film and Park was studying what Hollywood knows about story structure,

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The Art of Persuasion: How to Craft Words That Sell

Author: Michael Stelzner, Social Media Examiner
Fri, Apr 08, 2016


Do your words sell? Want to sharpen your copywriting skills? To explore the art of persuasion and why it's important to social marketers, I interview Ray Edwards. More About This Show The Social Media Marketing podcast is an on-demand talk radio show from Social Media Examiner. It's designed to help busy marketers and business owners discover what works with social media marketing. In this episode I interview Ray Edwards, author of Writing Riches and MoneyWords. He's host of The Ray Edwards Show. His latest book is called How to Write Copy That Sells: The Step-by-Step System for More Sales, to More Customers, More Often. Ray will explore how to craft written and spoken words that sell. You'll discover why marketers should care about creating persuasive content. Share your feedback, read the show notes, and get the links mentioned in this episode below. Listen Now You can also subscribe via iTunes, RSS, or Stitcher. Here are some of the things you'll discover in this show: The Art of Persuasion Ray's copywriting journey In 1974, at age 9, Ray saw his first direct-response copy at his grandparents' house in Pineville, Kentucky. His grandmother loved to read Weekly World News and The National Enquirer, and Ray's favorite part of those tabloids was the fascinating, full-page articles that were peppered with information about books and courses that were available for purchase. Those stories had headlines like, "Turn Your Mind Into a Mental Magnet That Attracts Friends, Power, Love, and Money" and "How Modern Chinese Medicine Helps Burn Disease Out of Your Body, Using Nothing More Than the Palm of Your Hand." Ray later learned these were not articles; they were full-page ads written by Eugene Schwartz, who was "a genius with direct-response copy." During his career in radio, Ray studied direct-response copywriting and marketing, and used them as his secret weapon in the business. While others were cranking out commercials and ad copy to fill 30- or 60-second spots, Ray wanted to get money into advertisers' businesses. That way they would keep doing business with the station and he could keep his job. In the early 2000s, radio started changing because of the Internet. People could take their favorite songs with them, which eliminated the things that annoy people about radio stations: static, commercials, and DJs. Ray recalls paying $1,200 to go to a group meeting at Seth Godin's office in New York. (This was before Seth was as big as he is now, but after he had written Permission Marketing and Unleashing the Ideavirus.) Ray figured Seth could offer "marketing wizardry" about how to fix the radio stations, but Seth's advice to Ray was to figure out what to do after he was out of the radio broadcasting industry. Ray realized everything he'd learned about marketing, persuasion, and selling in an entertaining and palatable way would transfer to the Internet. He hung out his shingle and has been working as an Internet copywriter since 2005. Listen to the show to discover which client (and handler) Ray and Mike had in common. The importance of persuasive content Marketers need to write so people will buy not only products, but also ideas. You want people to read your blog posts to the end, comment on or share them, or write about them. Ray explains that you know you're writing persuasively when other people are writing about your posts. You're the generator of the conversation, not only a participant. He says that at it's core, copywriting is the science and craft of persuasion in communication. Whether you're talking, writing a blog post, doing an interview, recording a podcast, or posting on Snapchat, every communication is persuasion. Listen to the show to learn why Mike feels this topic is so important. Ray's system for persuasion Because everyone is present on the social media playing field, you have to be persuasive and stand out.

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Blog Comments Revisited: Why Major Bloggers Are Turning Comments Back On

Author: Michael Stelzner, Social Media Examiner
Fri, Apr 01, 2016


Do you have comments enabled on your blog? Have you ever turned them off? To discover why big bloggers turned their comment systems back on, I interview Michael Hyatt and Brian Clark. More About This Show The Social Media Marketing podcast is an on-demand talk radio show from Social Media Examiner. It's designed to help busy marketers and business owners discover what works with social media marketing. In this episode I interview Michael Hyatt and Brian Clark. Michael is author of Platform and co-author of the new book, Living Forward: A Proven Plan to Stop Drifting and Get the Life You Want. He's also an avid blogger at MichaelHyatt.com and host of the This Is Your Life podcast. Brian is CEO of Rainmaker Digital, founder of Copyblogger, host of the Unemployable podcast, and evangelist for the Rainmaker Platform. Back in May 2014, I had Mark Schaefer and Tim McDonald (who was with Huffington Post) on the show to talk about the trend of big blogs shutting down their comments. This was spurred by a controversial post from Copyblogger entitled, "Why We’re Removing Comments on Copyblogger" from March 2014. In January 2015, Michael Hyatt published, "I’ve Pulled Comments from My Blog-Here’s Why." Michael and Brian will explore why the initial decision to remove comments was made and why those comments are now back. You'll also discover tips for how to grow your email list. Share your feedback, read the show notes and get the links mentioned in this episode below. Listen Now You can also subscribe via iTunes, RSS, or Stitcher. Here are some of the things you'll discover in this show: Blog Comments Revisited Why Brian shut down comments Brian starts by saying he is not the one who made the decision to shut down or bring back blog comments. He left that up to his editorial team. On Copyblogger, a lot of the article feedback shifted to social media, while the product development feedback had moved over to their customer base. As you mature as a company, you really start listening to your existing customers, as opposed to those "out in the wild," Brian explains. At the time, they had 150,000 customers and their strategy was to pay more attention to them. Part of the decision to remove comments (not discussed in the post by Sonia Simone, who ultimately made the decision with input from the editorial team) was a situation Brian calls the six-month class of current commenters. When you publish a marketing blog, other marketers use commenting as a traffic strategy. You'd have six months of the same people showing up, leaving comments: some stupid, some thoughtful. Then they'd move on and a new group of people would come into the comments. The practical reasons for removing comments were the shift to social and to eliminate spam. It's a big deal to moderate comments and have the editorial team spend a significant amount of time trying to figure out whether something is spam or legitimate. Copyblogger's experiment to remove comments lasted for over a year. Listen to the show to learn why Brian left comments on their podcast network, Rainmaker.fm. Why Michael shut down comments Michael says his reasons for shutting down comments on his blog were similar to Brian's. Additionally, Michael noticed the number of comments per post had been going down for some time, so he decided to do a little research. He discovered that in 2011, he averaged about 195 comments per blog post. Then in 2012, while his traffic went up, his comments dropped to an average of 179. Traffic went up again in 2013, and the average number of comments went down to 114. In 2014 blog traffic was up 74% over the previous year, but the average number of comments had dropped down to about 62 per post. Michael adds he read Greg McKeown's book, Essentialism, and thought he had to pare stuff back. The final straw for Michael, who was and is using Disqus as his commenting platform,

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Facebook Ads Strategy: How Marketers Need to Alter Their Techniques

Author: Michael Stelzner, Social Media Examiner
Fri, Mar 25, 2016


Do you use Facebook ads? Want to learn the latest strategies? To discover what's changed with Facebook ads and how to get better results, I interview Rick Mulready. More About This Show The Social Media Marketing podcast is an on-demand talk radio show from Social Media Examiner. It's designed to help busy marketers and business owners discover what works with social media marketing. In this episode I interview Rick Mulready, the host of the Art of Paid Traffic podcast. He's a Facebook Ads coach and has numerous courses on Facebook advertising, including the FB ADvantage. Rick will explore what's changed with Facebook ads and share new strategies that work. You'll discover best practices for video ads, carousel ads, and more. Share your feedback, read the show notes and get the links mentioned in this episode below. Listen Now You can also subscribe via iTunes, RSS, or Stitcher. Here are some of the things you'll discover in this show: Facebook Ads Strategy Rick's story Rick spent 12 years in the corporate online advertising space, working with big companies like AOL, Yahoo, Funny or Die, and Vibrant Media. He did everything from banner and video ads to search and text advertising. Rick got into Facebook ads around 2010, while still in the corporate world. This was when Facebook was making a name for itself as a social platform, when small businesses could post on their pages and people would see it, and when Facebook started to allow business to advertise. Rick loved Facebook advertising. He saw the power in it, and taught himself as much as he could. He started running campaigns for entrepreneur friends while still in corporate, and the rest is history. Rick left his job at the end of 2012 and has been specializing in Facebook ads ever since. For the first couple of years, Rick focused on social media in general. He hosted the Inside Social Media podcast, where he interviewed the heads of social media from some of the biggest brands around the world. That was great, yet Rick still gravitated toward the Facebook ad side. In January 2015, Rick started the Art of Paid Traffic podcast, where he covers Facebook advertising and everything else to do with paid traffic such as YouTube ads, copywriting, landing pages, metrics, analytics, and so on. It's a combination of case studies, interviews with experts, and solo shows. Listen to the show to learn why only big businesses could really utilize Facebook ads in 2010. How Facebook Ads has evolved A lot has changed in Facebook advertising – such as targeting – over the past year or so, Rick says. For instance, you can upload your email list and create a targeted audience out of them. Also, you can retarget people coming to your website or a landing page. When most people think of targeting, they think of interest targeting, which is targeting fans of another page or somebody in their space. Facebook has recently rolled out detailed targeting. Before, if you wanted to target fans of Social Media Examiner or Entrepreneur Magazine, you could only do one or the other. Now, you can set up ads to target people who have an interest in Social Media Examiner and Entrepreneur Magazine. To take it a step further, you can exclude an audience. For instance, target fans of Social Media Examiner and Entrepreneur magazine, but exclude people who like Inc. Magazine. It's a much more detailed subset of that audience. When Facebook reported its Q4 earnings, they basically said their customer is not the advertiser. While they're making money off of advertising, their customers are the 1.5 billion Facebook users. Facebook recognizes that without these users, they won't have people coming to advertise on the platform. Therefore, Facebook is protecting the user experience. They want to make sure advertisers think of value first to take care of Facebook users. While you can still run an ad to an opt-in or registration page,

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Periscope: How Your Business Can Benefit From Live Video

Author: Michael Stelzner, Social Media Examiner
Fri, Mar 18, 2016


Do you broadcast on Periscope? Want to use it to connect with and grow your audience? To discover how to use Periscope for your business, I interview Kim Garst. More About This Show The Social Media Marketing podcast is an on-demand talk radio show from Social Media Examiner. It's designed to help busy marketers and business owners discover what works with social media marketing. In this episode I interview Kim Garst, author of Will the Real You Please Stand Up: Show Up, Be Authentic, and Prosper in Social Media. Her agency Boom! Social helps businesses understand the selling side of social media. Kim is also VERY active on Periscope. Kim will explore Periscope, the live video platform from Twitter, and how your business can benefit from it. You'll discover tools for analytics and saving your scopes. Share your feedback, read the show notes and get the links mentioned in this episode below. Listen Now You can also subscribe via iTunes, RSS, or Stitcher. Here are some of the things you'll discover in this show: Periscope: How Your Business Can Benefit From Live Video Kim's journey to live video Kim says that as everyone was coming off of South by Southwest last year, all the talk was about Meerkat. The conversation suddenly changed while Kim was at Social Media Marketing World last March when Periscope was launched. She remembers thinking that since Periscope was from Twitter, she should check it out. So, while in a pedicab heading over to that night's Social Media Marketing World networking event, she did a quick scope with Donna Moritz. Kim's second Periscope came about a month later, when she was covering an event. One of the keynotes was Ashton Kutcher and she decided to open up her phone, broadcast the keynote, and see what happened. Although Kim had very little Periscope experience and a nearly nonexistent audience on the platform, a few people tuned in and left comments. Her third Periscope was the most eye-opening because that's when Kim realized she could use the platform for business. She had Syed Balkhi on a webinar and decided to live broadcast it to her Periscope audience by putting her phone on her computer screen and holding a mic up to the sound source. Kim shares that with no prep, she simply opened up her phone, typed in the webinar title, and invited people to tune in. More than 200 people watched the broadcast. Kim soon realized Periscope could be an amazing medium – not just to deliver content, but also to connect with people. Listen to the show to hear why Kim believes live-streaming is the beginning of Web 3.0. Periscope strategy Kim shares that one strategy she's capitalized on is leveraging Periscope to create multiple pieces of content. She comes up with one or two blog topics for the week, writes down bullet points and research she wants to reference, and then gets on Periscope and speaks her blog content. For example, if the topic is 10 Ways to Do X, she'll jot down the 10 ways and talk through them during the scope. When she's through, Kim sends the recording out for transcription. When the transcription comes back to her, she has a blog post. Kim then takes that same scope material and turns it into 50+ additional pieces of content. When asked to elaborate on how she does that, Kim explains that when people talk, certain nuggets of information they share are what she refers to as "tweetable moments." She pulls those nuggets out of her scopes and turns them into visual content, straight-up text tweets or Facebook page posts, or even a SlideShare. Kim stresses that there are tons of ways to create multiple pieces content from talking it through on Periscope. Kim shares the benefits of speaking her blog posts and how she uses the feedback people give her inside her scopes to see if she missed anything she needs to cover in the written post. Kim tries to keep her Periscopes short, sweet, and actionable,

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How Gary Vaynerchuk Turned a Video Series Into a Popular Book

Author: Michael Stelzner, Social Media Examiner
Fri, Mar 11, 2016


Do you use videos to enhance your brand? Want to find ways to grow your business? To discover how he created a video series that exploded his personal brand and his business, I interview Gary Vaynerchuk. More About This Show The Social Media Marketing podcast is an on-demand talk radio show from Social Media Examiner. It's designed to help busy marketers and business owners discover what works with social media marketing. In this episode I interview Gary Vaynerchuk, CEO of VaynerMedia, host of the #AskGaryVee Show and author of Jab, Jab, Jab, Right Hook. His brand-new book is called #AskGaryVee: One Entrepreneur's Take on Leadership, Social Media, and Self-Awareness. Gary will explore how he created a video show that became an audio podcast and a book. You'll discover Gary's thoughts on what's hot in social. Share your feedback, read the show notes and get the links mentioned in this episode below. Listen Now You can also subscribe via iTunes, RSS, or Stitcher. Here are some of the things you'll discover in this show: How Gary Vaynerchuk Turned a Video Series Into a Popular Book Gary's big dreams Gary recalls that from a business and entrepreneurial standpoint, he's always dreamed big. At 14 years old, he started working for his dad bagging ice for $2 an hour and by his third day on the job was plotting how to open 4,000 wine stores. Although a lot of people think Wine Library TV grew his business, Gary clarifies that he'd been in business for over a decade and built a $50 million+ operation before he started Wine Library TV and talking about marketing. Gary launched Wine Library TV on February 1, 2006, which was less than a year after YouTube had been created. He says that while the show didn't really pop until the summer of 2007, he felt there were enough comments to make it worthwhile. He notes that Ze Frank and Rocketboom were also making some noise around the same time. Gary's patience paid off and when he ended up on the Conan O'Brien Show, Lifehacker, TechCrunch, and Diggnation, everything exploded. Listen to the show to discover how and when Gary discovered he was good at being a personality. The start of #AskGaryVee During the summer of 2014, D Rock (David Rock) emailed Gary, asking to make a film about him. Gary agreed and before the film even aired, Gary asked David to work for him full time doing video content. Then on a random day a year and a half ago, Gary invited David and Steve Unwin from his editorial team into his office to shoot the first episode of #AskGaryVee, in which Gary answered random questions people asked him on Twitter. httpv://www.youtube.com/watch?v=76d0lQiCqNI When asked how the format for the show came about, Gary shares that he felt his keynotes were stagnating because he was telling the same story over and over. To get out of that rut, he started pushing event organizers to let him add a Q&A component to his presentations. For example, during a 45-minute keynote, he would do 30 minutes of speech and 15 minutes of Q&A. Gary believes his ability to answer any question about business, social media, technology, or branding off the cuff is what separates him from other speakers. Gary realized he didn't need to travel to answer questions and he could use the video show to deliver something he was really good at. Then, he made the decision to use it to get to the point where his keynote speeches were solely Q&A sessions. Gary explains that the format for #AskGaryVee is simple. They go into an all-glass conference room at VaynerMedia, Gary sits down in front of the camera, and India asks him five questions that come from social media (Snapchat, Instagram, Facebook), which Gary answers in one take. Any edited spots, which are rare, go to black and white so they're clearly recognizable. In addition to #AskGaryVee, Gary recently started #DailyVee, which is a day-in-the-life vlog that gets edited into episodes to help entrep...

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Facebook Live: Why Live Video Matters for Marketers

Author: Michael Stelzner, Social Media Examiner
Fri, Mar 04, 2016


Have you tried Facebook Live video broadcasting? Want to know what it means for your business? To discover how to use Facebook Live, I interview Mari Smith. More About This Show The Social Media Marketing podcast is an on-demand talk radio show from Social Media Examiner. It's designed to help busy marketers and business owners discover what works with social media marketing. In this episode I interview Mari Smith, the world's leading Facebook marketing expert. She co-authored Facebook Marketing: An Hour a Day and is author of The New Relationship Marketing. Mari has also teamed up with Facebook to assist in educational events. Mari will explore Facebook Live, how it works, what it means for marketers, and much more. You'll discover tips to set up your Facebook Live broadcast. Share your feedback, read the show notes, and get the links mentioned in this episode below. Listen Now You can also subscribe via iTunes, RSS, or Stitcher. Here are some of the things you'll discover in this show: Facebook Live What Is Facebook Live? Facebook Live is like Periscope, Meerkat, MeVee, and a few other apps that let you stream live video from your mobile device. Mari loves Facebook Live because whether you use the live-streaming feature with your personal profile or your page, you have a built-in audience. When you go live, the video goes out in the notifications and in the news feed and gets great organic reach. Mari believes Facebook Live video is great for marketers because it gives the ability to create a intimate, authentic connection with your audience. It humanizes and personalizes your brand. She clarifies that you don't need to download anything extra to stream with Facebook Live on your profile; it's part of the Facebook iOS app. Mari points out that Live is different from Facebook Mentions, which is only available to verified Facebook users. At the time this episode was recorded, all iPhone users had Facebook Live on their personal profiles in the United States, United Kingdom, Australia, Denmark, Norway, Sweden, New Zealand, Japan, and most English-speaking countries. On February 26, 2016, Facebook announced they'd opened Live to more countries, as well as Android users. Listen to the show to hear about Mike's first experience with using Facebook Live. Facebook Live for business Mari says when you use Facebook Live through your personal profile, you get to choose the audience. You can broadcast to the public, friends only, a specific friends list, or just a few friends. Since one of the keys from a business perspective is to broadcast live and then share it to your page, you want to go with a public broadcast. Then once it's been shared to your page, you can boost the post to reach a wider audience. When asked for examples of people using Live, Mari shares that Guy Kawasaki uses Live regularly from his page to show equipment or where he is and what he's doing. She also points to Robert Scoble, who uses Live regularly from his profile to do tech updates. Mari says she really enjoys what Carol Tuttle is doing. Carol does a Blog Talk Radio show that she simultaneously broadcasts on Facebook Live, and then hosts on iTunes as a podcast. From her Facebook Live post on her page, she shares the iTunes subscription link and the show's call-in number. Mari shares that she watched fitness expert Christine Dwyer live-stream her turbo kickbox jam class. Christine set up the camera on a tripod and pointed it into the mirror, so viewers were able to see the scope of the room and Christine teaching the class. She had a very nice, engaged audience. Mari is quick to remind listeners that while she's sharing great examples, the idea is to focus more on the application of Live and how people can use it within their industry. For example, Doreen Virtue, one of the top experts on angels, uses Facebook Live broadcasts on a regular basis to give people special messages....

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16 Twitter Tools for Social Media Marketers

Author: Michael Stelzner, Social Media Examiner
Fri, Feb 26, 2016


Do you use Twitter in your social media marketing? Want to be more efficient and productive on the platform? To talk about a wide range of Twitter tools for social media marketers, I interview Ian Anderson Gray. More About This Show The Social Media Marketing podcast is an on-demand talk radio show from Social Media Examiner. It's designed to help busy marketers and business owners discover what works with social media marketing. In this episode I interview social tools expert Ian Anderson Gray. Ian blogs about social tools at Seriously Social, which can be found at iag.me. He's also a website developer, speaker, and social media consultant. Ian will explore a slew of Twitter tools for marketers. You'll discover tools for social sharing, managing followers, analytics, and more. Share your feedback, read the show notes and get the links mentioned in this episode below. Listen Now You can also subscribe via iTunes, RSS, or Stitcher. Here are some of the things you'll discover in this show: 16 Twitter Tools for Social Media Marketers Ian's background After college, Ian says he got started in the technology sphere by building websites at the web agency he founded. Then, about five or six years ago, he became interested in social media and started blogging at Seriously Social. He shares that he was most interested in the tech side of social media. Specifically how tools could help him be more efficient and productive. That's when he began writing on social media tools. From there, Ian has moved on to consulting and speaking. Listen to the show to discover Ian's original career path. Social Sharing Tools Ian starts off with missinglettr, a relatively new tool he's using as a drip-feed marketing system for Twitter. He explains that it extracts images, titles, and text excerpts from your latest blog posts, and then posts them through your Twitter account for up to a year. Simply connect missinglettr with your RSS feed, Ian says, and whenever you have a new blog post, you're notified to go into missinglettr and review the pieces extracted from that post. Select the ones you like and edit them and you'll have a whole year's worth of content from a single blog post. For example, in a list post, Ian explains, missinglettr will likely extract the title of each section, as well as your logo, some text quotes, and images. He says Missinglettr offers a free plan that doesn't include extracting images, and quotes premium plans starting at $15 a month. To keep up with the latest articles from his favorite authors and blogs, Ian uses Feedly. He explains how to take things a step further by connecting it with Buffer and IFTTT (If This Then That). After you add both your Feedly and Buffer accounts to IFTTT, you can create a recipe that says IF you save an article for later in Feedly, THEN it will be added it to your Buffer queue for sharing to your Twitter followers. Ian says it's an easy way to share the best content you find (either your own or other people's) as you read it, and mentions that it works whether you're using Feedly on a smartphone or the web. He shares that while IFTTT is free, Buffer and Feedly both offer free and paid options, and explains that for this combination to work, you'll need to have a paid Feedly account, which is $5/month. While Friends+Me is technically a Google+ sharing tool, Ian says it works really well for cross-posting whatever you put on Google+ to Twitter, as well as other social networks. The tool offers both free and paid plans. Ian likes it because Friends+Me takes only the title of your Google+ post (it knows you have only 140 characters per tweet), the article link, and the article's image, and shares it to Twitter. Listen to the show to learn what Ian really likes about Friends+Me. Content Discovery Tools If you're looking for timely content to share, Ian suggests using the Trending Now feature of BuzzSumo.

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Nurturing Leads With Social: How to Warm Up Your Following

Author: Michael Stelzner, Social Media Examiner
Fri, Feb 19, 2016


Do you engage with your customers and prospects on social media? Want tactics to warm up your leads? To discover how to move people from fans to customers, I interview Kim Walsh-Phillips. More About This Show The Social Media Marketing podcast is an on-demand talk radio show from Social Media Examiner. It's designed to help busy marketers and business owners discover what works with social media marketing. In this episode I interview Kim Walsh-Phillips, CEO of Elite Digital Group, a direct response social agency. She's also a columnist for Entrepreneur Magazine. Her brand-new book, co-authored with Dan Kennedy, is the No B.S. Guide to Direct Response Social Media Marketing. Kim will explore how to use social media to turn cold prospects into warmer opportunities that lead to sales. You'll discover which types of content will engage your audience. Share your feedback, read the show notes, and get the links mentioned in this episode below. Listen Now You can also subscribe via iTunes, RSS, or Stitcher. Here are some of the things you'll discover in this show: Nurturing Leads With Social Kim's backstory Kim says she has been doing public relations since before MySpace. Although she would get clients into the newspaper and throw great events, she was unable to show a return on investment. So when it came time for clients to renew, they would cancel. Kim spent much of her time going to networking events, meeting people, and trying to sign new clients. She knew she had to do something differently. In 2010, a friend gave her Dan Kennedy's original book, the No B.S. Guide to Direct Marketing. Because social is a channel just like direct mail, television, and radio, applying Dan's principles to social media worked. She could show clients how much money came from every dollar they spent, and was able to keep their accounts,which is something she was unable to do before. Listen to the show to learn what Kim had to do one time to make payroll. Direct response social media Kim explains that people use social media to have conversations, not to read a brochure. Direct response is a marketing tactic used to get a click-through, an opt-in, or drive a purchase. She shares that before social media, direct response tactics were used in direct mail, infomercials, print advertising, and even email. Kim says that when you tie social media and direct response together, you have conversations with people to create a direct result that is measured. Listen to the show to discover why Kim believes email and social media marketing don't carry a lot of direct response messaging. How marketers can tap into social Facebook is a cocktail party, Kim explains, whereas Google is a shopping mall (people are there searching for products, programs, and services). If you're going to interrupt their cocktail party with an "excuse me," you have to offer enough value that someone is willing to turn away from their best friend to pay attention to you. To engage fans in this non-disruptive way, Kim suggests you make a list of the 10 questions prospects ask you most often. For example, if you're an orthodontist, you would use the questions parents ask when they're considering braces for their child. If you're just getting started in business, she suggests using Quora to find questions people ask about your industry. Kim also shares that you can give services such as Textbroker.com a list of questions and their experts will answer them for you, creating copyright-free content really inexpensively. Simply answering those questions makes for great blog content and social media posts. Each day in your social media content, post a link to one of those great blog posts. Alternatively, use it for the post itself. For example: "A lot of people are curious as to how much braces cost. Costs generally range between X and Y." Those types of posts, Kim adds,

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Snapchat Content Strategy: How Marketers Can Win With Snapchat

Author: Michael Stelzner, Social Media Examiner
Fri, Feb 12, 2016


Are you on Snapchat? Want to know how to use it for marketing? To discover how to create a content strategy on Snapchat, I interview Carlos Gil. More About This Show The Social Media Marketing podcast is an on-demand talk radio show from Social Media Examiner. It's designed to help busy marketers and business owners discover what works with social media marketing. In this episode I interview Carlos Gil, the head of social media marketing at BMC Software and co-host of the Social 545 podcast. He's also an avid Snapchat user. Carlos will explore Snapchat, and specifically, how marketers can benefit from it. You'll discover why Snapchat isn't just for Millennials. Share your feedback, read the show notes and get the links mentioned in this episode below. Listen Now You can also subscribe via iTunes, RSS, or Stitcher. Here are some of the things you'll discover in this show: Snapchat Content Strategy How Carlos got started on Snapchat In 2013, Carlos had been working in social media for about eight years and was leading social media for a supermarket chain, when a teenager told him Facebook was essentially for older people. He decided as a marketer, he needed to get on Snapchat, because the Millennials who were using it would soon be adults. He says he spent most of 2014 getting to know the platform and creating content. Over the course of a solid year, Snapchat became his go-to social network. Carlos began seeing more of his friends within the social media marketing community on the platform. What sold him on Snapchat over other networks like Twitter, Facebook, and Instagram, was the engagement. Snapchat essentially forces your audience to come back and watch your content within a 24-hour period, because if they don't see it, it goes away. Listen to the show to learn about Snapchat's previous reputation. Why marketers and entrepreneurs should be on Snapchat Last February, we had Gary Vaynerchuk and Shaun McBride (aka Shonduras) on the podcast to discuss Snapchat. A year later, it looks like Snapchat is about to explode. Snapchat has more than 200 million monthly active users and its audience continues to grow and mature. Snapchat is very transparent when it comes to their demographics, and reports that 77% of their user base is above the age of 18. Carlos thinks people are consuming so much content on Snapchat because it puts what you love about Twitter (the micro-content aspect) and what you love about YouTube (pressing a Play button to sit back and watch content) into a single app. You can go in and press a button to see what anyone you're following has done in the last day. He explains that when you publish content on Snapchat, it's available for 24 hours, which forces your network to come back and watch it. The messaging feature on Snapchat, which works almost like a text message, allows you to send content directly to your friends. Then, you can specify how long you want that content to be seen, and see when someone views your content . Listen to the show to discover why Snapchat is amazing at getting their users' attention. Types of Snapchat content Carlos shares that there are two different kinds of snaps: one is a photo and the other is a video of up to 10 seconds. For images, he says there are a couple of different filters you can use to change the contrast and color of your photo. There are also geofilters, which are graphic overlays for your photos, based on your location. For example there are geofilters exclusive to cities and other locations such as Disneyland. Videos have the same geofilters, but also have features like fast-forward, rewind, and slow motion. There are a couple of additional tricks to spruce up your snaps so they look better than average video content on your smartphone. Listen to the show to hear what else you can add to your Snapchat photos. Snapchat Content Strategy

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LinkedIn Mobile: What Marketers Need to Know

Author: Michael Stelzner, Social Media Examiner
Fri, Feb 05, 2016


Have you tried the updated LinkedIn mobile app? Are you actively using LinkedIn to engage with your network? To discover how to use the LinkedIn mobile app for marketing on the go, I interview Viveka von Rosen. More About This Show The Social Media Marketing podcast is an on-demand talk radio show from Social Media Examiner. It's designed to help busy marketers and business owners discover what works with social media marketing. In this episode I interview Viveka von Rosen, the world's leading LinkedIn marketing expert. She authored the book LinkedIn Marketing: An Hour a Day and is the founder of Linked Into Business, a LinkedIn marketing consultancy. She moderates the Twitter chat #LinkedInChat Tuesdays at 5pm Pacific. Viveka will explore the latest mobile apps from LinkedIn and what they mean for marketers. You'll discover how to navigate the updated LinkedIn mobile app. Share your feedback, read the show notes and get the links mentioned in this episode below. Listen Now You can also subscribe via iTunes, RSS, or Stitcher. Here are some of the things you'll discover in this show: LinkedIn Mobile LinkedIn's mobile apps Viveka shares that the newest LinkedIn app, the LinkedIn Mobile App is actually an update of the earlier app, but that there are a lot of other apps within LinkedIn people might not know about, such as the Job Search app. There are also the apps that came with companies purchased by LinkedIn, such as SlideShare and Connected, a Customer Relationship Management (CRM) tool. (Note: After this recording, LinkedIn announced they were retiring the Connected App on March 21, 2016.) In addition, there are tools like the Recruiter app, Sales Navigator, Lookup and Elevate which are associated with LinkedIn's premium accounts. Then there's LinkedIn's news reader, Pulse, and the new Groups app. Although all of LinkedIn apps are available to iOS users, only some are available on Android, and Viveka reminds listeners that not all of the apps are free.  For example, Elevate is a combination CRM, content management, content curation tool priced for medium to large companies. Viveka shares a free alternative to Elevate called LinkedIn Lookup, and discusses the differences between the Connected app and Lookup. Viveka talks about the new Groups app and shares ways users can take advantage of features like the Highlights tab and the @ tag function. Listen to the show to hear Viveka discuss how and why LinkedIn is focusing on mobile. Thoughts on the improved LinkedIn mobile app Viveka feels the updated LinkedIn app is significantly easier to use than the old version, which means people will use it to stay in contact with their network more often. She says users she's spoken to seem to like the update. She says there are still some minor limitations with the app, but LinkedIn appears to be on top of it. For example, early on you couldn't customize an invitation to connect on the mobile app, but LinkedIn has fixed that. Viveka goes on to discuss a current issue which affects the visibility of contact info for 1st level connections and why she thinks this is leading to a change to the Connected app. She also says that image updates have vastly improved. In the old app you had to send a picture to Evernote or Dropbox before you could share it on LinkedIn, and now you take a picture on your phone and post it immediately. Listen to the show to hear Viveka's thoughts about hashtags on LinkedIn. Navigating the app Viveka takes us through the navigation of the updated LinkedIn mobile app and starts with the Home button which takes you to a page that is similar to your home page on LinkedIn. She explains it's where you see and share updates, and she the algorithm on her mobile seems to be smarter than the desktop version. There are two pages behind the Me button, Viveka continues. The first page contains notifications about people's interaction...

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Building Business Ideas That Succeed: How to Preflight Your Ideas

Author: Michael Stelzner, Social Media Examiner
Fri, Jan 29, 2016


Do you have a great idea for a business? Is there a new product you want to create? To discover how to improve your chances for success, I interview Pat Flynn. More About This Show The Social Media Marketing podcast is an on-demand talk radio show from Social Media Examiner. It's designed to help busy marketers and business owners discover what works with social media marketing. In this episode I interview Pat Flynn, the host of the Smart Passive Income Podcast, who blogs at smartpassiveincome.com and helps hundreds of thousands of entrepreneurs and aspiring entrepreneurs build their dream businesses. His latest book is called Will it Fly? How to Test Your Next Business Idea So You Don't Waste Your Time and Money. Pat will explore how to increase the likelihood that your next product idea is successful. You'll discover ways to test and validate your ideas. Share your feedback, read the show notes and get the links mentioned in this episode below. Listen Now You can also subscribe via iTunes, RSS, or Stitcher. Here are some of the things you'll discover in this show: Building Business Ideas That Succeed How Pat's architect background has helped him in business When Pat started in online business, he taught architects how to take the lead exam. He shares that people reached out to him and thanked him for helping them in their careers, and he says that feeling was different from anything he experienced in the world of architecture. Pat talks about what he did and didn't like about working as an architect, and how the long-term process of breaking a giant project down into chunks helped him when he started in entrepreneurship. He says the process of working hard on a building, planning ahead, and not knowing what it will be like until people are actually using it all translate to building and launching product. Architects and entrepreneurs go through similar processes, Pat says. Each of them are building a solution for a client's problem. As you build it, you make changes, you pivot and you learn as you go. To be successful in any business you need to learn how to adapt and solve other people's problems. Listen to the show to learn what software skill Pat used in architecture that he still uses in business. Why Pat wrote a book about the pre-launch phase In addition to Pat's weekly Smart Passive Income podcast, he does a show called AskPat, during which he answers a voice mail question submitted from his audience via SpeakPipe. One of the most common questions asked is "How do I know if this idea I am working on is worth spending the time?" He tried to answer this question on both shows and found there wasn't enough time for him to cover the topic. The topic was validated through an audience survey (Pat uses SurveyMonkey) in early 2015, when he segmented the people who said they had yet to start a business. By far, their number one concern was not wanting to waste time on something that might not be successful. That's when Pat decided he needed to write a book to people with amazing ideas, that might be life-changing products or services, move forward. Listen to the show to hear the reason behind the title of Pat's new book. Making mistakes Assumptions are great because they are ideas, Pat explains. However, if you act on those assumptions without knowing whether it's something people would actually pay for, that's when you have an issue. Pat shares how a couple of WordPress plugin ideas he had turned into a $15,000 mistake. He didn't discuss the ideas with anybody because it was such a good idea, he didn't want to share it. Plus, he wanted to keep it a secret in order to have an awesome reveal on launch day. Had he simply discussed these ideas with his target audience and people in his mastermind groups, it would have been clear that the idea was merely a starting point. He could have gotten feedback and turned it into something that would actually wo...

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Google Tag Manager: What Marketers Need to Know

Author: Michael Stelzner, Social Media Examiner
Fri, Jan 22, 2016


Do you use tracking codes on your website? Have you heard of Google Tag Manager? To discover what Google Tag Manager is and how to use it, I interview Christopher Penn. More About This Show The Social Media Marketing podcast is an on-demand talk radio show from Social Media Examiner. It's designed to help busy marketers and business owners discover what works with social media marketing. In this episode I interview Christopher Penn, the VP of Marketing Technology at Shift Communications. His book is titled Marketing Blue Belt and he's also a Google Analytics expert. His brand-new course is the 2016 Marketing Plan Framework: How to Build a Data-Driven Customer Journey. Chris is also co-host of the Marketing Over Coffee podcast. Christopher will explore Google Tag Manager and the future of analytics. You'll discover how to set up and use Google Tag Manager. Share your feedback, read the show notes and get the links mentioned in this episode below. Listen Now You can also subscribe via iTunes, RSS, or Stitcher. Here are some of the things you'll discover in this show: Google Tag Manager What is Tag Manager Christopher says Tag Manager is a digital bucket that makes it easier to manage website tags such as a Facebook or Twitter remarketing tag, a pixel from an ad tracking system or a piece of java script. He explains that when a website has a lot of pages, or if you use a marketing automation system, such as as Marketo or Pardot to manage multiple websites, things can easily get lost. He says you put the code for Tag Manager on every page of your site only one time then, instead of modifying the tags of individual pages, you simply put new tags in and out of the bucket. Chris adds that it's a lot more reliable than manually managing tags for each page. Listen to the show to discover how Tag Manager can speed up your site. The importance of Tag Manager In addition to speed, Chris believes reliability is a big reason to use Tag Manager. If you have a lot of different webpages, websites or use marketing automation services that have their own landing pages, forgetting to put tags on all those pages will ruin your analytics, Christopher says. As long as you use the bucket on every page, you're covered. The flexibility of Google Tag Manager, is really important. It allows you specify that you want some tags on some pages, other tags on all pages and certain conditions to be met for still others. Chris shares an example. Say you are promoting an event, like Social Media Marketing World, and you want to put a tag on the event page for people who have visited the page, but haven't yet purchased a ticket. If you've haphazardly put tags everywhere, you could lose track of what page your tag needs to be on. With Tag Manager, you can specify it to fire the tag if the url has "smmw16" in it. Tag Manager is also important for social media marketers who don't have control over website updates. If you're with a big company and constantly have to go through the IT department to add new tags or if you have a small website and use an outside consultant for website maintenance, it becomes difficult to update tags in a timely manner. With the bucket on every page, you can add and subtract tags through Tag Manager and no one needs to update the website. Chris illustrates another benefit of using Tag Manager by sharing the example of someone hard coding a Google Analytics tag into their WordPress theme. When the theme is updated, their analytics tags go away. Use Tag Manager with Google Tag Manager for WordPress plugin, and WordPress will automatically put the bucket on every page so you can update the theme as much as you want without losing those tags. Listen to the show to learn about assigning roles within Tag Manager. How to set up Tag Manager Chris says if you already have a Google Analytics account, you can go to TagManager.Google.

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Dealing With Unhappy Customers: What Social Marketers Need to Know

Author: Michael Stelzner, Social Media Examiner
Fri, Jan 15, 2016


Does your business respond to customers via social media? Are you prepared to deal with upset customers? To discover how to turn unhappy customers into happy fans, I interview Jay Baer. More About This Show The Social Media Marketing podcast is an on-demand talk radio show from Social Media Examiner. It's designed to help busy marketers and business owners discover what works with social media marketing. In this episode I interview Jay Baer, the author of Youtility, co-host of the Social Pros Podcast and founder of Convince & Convert, an agency and blog focused on digital marketing. His newest book is Hug Your Haters: How to Embrace Complaints and Keep Your Customers. Jay will explore how to convert social media haters into raving fans. You'll discover why it's important to hug your haters. Share your feedback, read the show notes and get the links mentioned in this episode below. Listen Now You can also subscribe via iTunes, RSS, or Stitcher. Here are some of the things you'll discover in this show: Dealing With Unhappy Customers The backstory of Hug Your Haters The idea of customer service and customer experience has been at the front of Jay's mind for a long time, he explains. His company Convince & Convert helps major brands with their social media and content marketing, and they increasingly get involved in issues with customers. It's not just about being proactive and doing marketing, Jay says. You have to be just as good, if not better, at reactive customer service. Jay found even organizations with a lot of resources were befuddled by everything related to digital customer service and experience in the modern world. Jay shares how conducting a tremendous amount of research with Tom Webster from Edison Research changed the focus of his book. Last year at Social Media Marketing World, Jay did his "Hug Your Haters" presentation for the first time. Although he has taken the Youtility concept all over the world, Jay says the Hug Your Haters book is the best thing he's ever done and the speech is the best speech he has ever given. Listen to the show to learn what Tom Webster said he liked about Hug Your Haters in the forward to the book. What are haters and why do people hate Jay refers to anybody who complains about a business either off stage or on stage as a hater. An off-stage hater is somebody who complains in private: on telephone and email. An on-stage hater is somebody who complains in public: social media, review sites, discussion boards and forums. He shares that historically and even currently, the majority of people complain off stage but that the pendulum is swinging the other way because it's much easier to reach out to a brand on Facebook, Twitter or beyond than it is to send an email or wait on hold. When people complain off stage, they almost always want an answer. They have a problem they want to be fixed, and 90% of the time they expect companies to respond. When people complain on stage, they don't necessarily want an answer; they want an audience. They want people to empathize and engage with them around their experience. If they actually hear back from the company, it's a bonus. Even though only 47% of the people who complain in public actually expect companies to get back to them, Jay says their research proved that if you actually answer the person who had a bad experience and left a review online, it has a meaningful and significant impact on your customer advocacy. Listen to the show to discover how content shock also applies to disgruntled customers. Why engage haters Jay says haters are not the problem, ignoring them is. He believes there are multiple benefits to answering every complaint in every channel every time, instead of what most businesses do today, which is answer some people some of the time in the channels they prefer. First, if you answer somebody, you at least have a chance to turn them around.

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Social Media Evolution: What Does the Future of Social Marketing Look Like?

Author: Michael Stelzner, Social Media Examiner
Fri, Jan 08, 2016


Are you amazed at how much social media has changed over the last few years? Want to discover what's next? To explore the evolution of social media, I interview Brian Solis. More About This Show The Social Media Marketing podcast is an on-demand talk radio show from Social Media Examiner. It's designed to help busy marketers and business owners discover what works with social media marketing. In this episode I interview Brian Solis, a principal analyst at the Altimeter Group. He's written eight books, including Engage and What's the Future of Business? His newest book is called X: The Experience When Business Meets Design. Brian will explore how social media has changed and how it continues to evolve. You'll discover how marketers can use moments of truth to engage their customers. Share your feedback, read the show notes and get the links mentioned in this episode below. Listen Now You can also subscribe via iTunes, RSS, or Stitcher. Here are some of the things you'll discover in this show: Social Media Evolution From Engage until now Brian recalls that in the late 90s and early 2000s, he helped with development around what became social media and realized that two-way digital marketing aspect was going to be phenomenal. He says his book Engage was the culmination of all that work put into a book designed to help anyone in marketing or business really understand how to become social. After Engage, Brian says, the world started to change and technology started to accelerate. This is something he studies as both an analyst and an anthropologist. Brian has continued to write books, do research and speak on how to bridge the world of brand or business with technology and people. He says social has become part of that process, as has mobile and digital transformation, wearables, etc. When asked about major changes in social media that have taken place between his first book and today, Brian talks about creating an infographic called The Wheel of Disruption while he was writing What's the Future of Business? The infographic showed all of the things that were disrupting industries, with an emphasis on brand, marketing and engagement. He explains that then and now, the three things Fred Wilson once called The Golden Triangle are at the core of everything. Brian goes on to discuss how wearables, augmented reality and services like Uber, Instacart, Postmates, Amazon, Drone Delivery and Google Express are creating disruption not only on technology fronts, but also on behavioral and expectation fronts at a human level. Listen to the show to hear Brian explain how the disruption happening today has grand implications for every business in every industry. The importance of experience Brian shares that while many marketers, brand strategists and executives say experience is one of the most important things to deliver, that means different things to different people. From great customer service to great product design, it's all over the map. Brian believes that everything that happens when you buy, use, shop for or have a problem with something are moments that contribute to the overall experience. Brian shares why he thinks we should be able to define and design experiences as part of business and branding to build better relationships, and why he believes experience is the next competitive advantage. He says that while some savvy organizations have introduced efforts to define a brand experience (BX), a customer experience (CX) and a user experience (UX), all of these efforts are disparate. Thus, by default or by design, the experience is disconnected. Listen to the show to hear why Brian wants to bring all experiences under one banner of X, where everything works together. Businesses doing a great job with experience Brian explains that he chose the companies he talks about in his book not because they are examples of holistic experiences,

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Is Blogging Dead? Building Your Content Home on Rented Land

Author: Michael Stelzner, Social Media Examiner
Fri, Jan 01, 2016


Wondering what the future is for blogs? Is blogging dead? To discover what the future holds for blogging, I interview Mitch Joel and Mark Schaefer. More About This Show The Social Media Marketing podcast is an on-demand talk radio show from Social Media Examiner. It's designed to help busy marketers and business owners discover what works with social media marketing. In this episode I interview Mitch Joel and Mark Schaefer. Mitch is the president of Mirum, author of CTRL ALT Delete, host of the Six Pixels of Separation podcast and a blogger at TwistImage.com. Mark Schaefer is a marketing consultant, author of The Content Code, co-host of The Marketing Companion podcast and a blogger at businessesGROW.com. Mitch and Mark discuss the premise that blogging as we know it is dead. You'll explore the future of publishing your content on social networks and beyond. Share your feedback, read the show notes and get the links mentioned in this episode below. Listen Now You can also subscribe via iTunes, RSS, or Stitcher. Here are some of the things you'll discover in this show: The Future of Blogging Blogging's evolution Mitch recalls that when blogging first came to be, there wasn't much else. Technology didn't empower us to do things like shoot and post videos immediately, stream online or do podcasts. Back then, even sharing images was pretty difficult. He shares that for him, blogging started to evolve when social media platforms for smaller forms of text-based publishing turned up, like Twitter. Then images and video became easier to publish and share. Mitch says things became very different with Twitter and Facebook status updates. The updates gave people who were writing long-form articles the ability to publish stream of consciousness–style instead. He talks about how this change created a space for platforms like Huffington Post to progress and become more popular with people who wanted to write. While Mitch still looks at his blog as a place for a writer to write, he says it's no longer the primary place for his content. He talks about putting content in places such as Medium, LinkedIn Publisher, Facebook Notes and Harvard Business Review where it might find different audiences. He explains why he'd rather publish directly on these other sites and use them as his distribution platform. Mark thinks blogging will be dead when reading is dead and that there will always be a place for long-form content. He explains why things like podcasts and streaming video are taking some readership away and how smartphones play into that. Mark says that Mitch is onto something in saying what's changing most drastically is not what we're doing, but where. He points out that there are cataclysmic changes in how content is published and consumed and offers the example of Facebook Notes, which encourages people to blog on Facebook. Mark talks about the difference in publishing on Facebook, LinkedIn or other platforms and says the magnet for inbound leads isn't on your website anymore. When discussing the question of what is and isn't a blog, Mitch shares why he's moving away from using that terminology and using words such as article, writer or journalist instead. It's semantics, Mark says, and shares an insight from Tom Webster, his partner on the Marketing Companion podcast. Tom works for Edison Research where they study podcasting a lot. One of the things they found was that people don't know what the word podcast means. Listen to the show to discover what Mark says will happen with storytelling and content marketing in a few years. Building on "rented" land Mitch says it used to be that publishing on social networks was like building your house on rented land, and explains why he doesn't believe it's that way anymore. He shares that it's no longer a sense of rented versus owned; it's a combination that creates a holistic platform.

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Accomplishing Goals: A Guide to Getting Stuff Done

Author: Michael Stelzner, Social Media Examiner
Thu, Dec 24, 2015


Did you set goals for the new year? Want to be more successful setting and achieving your goals? To discover how to accomplish goals, and to hear about the Kickstarter campaign for his new book, I interview John Lee Dumas. More About This Show The Social Media Marketing podcast is an on-demand talk radio show from Social Media Examiner. It's designed to help busy marketers and business owners discover what works with social media marketing. In this episode I interview John Lee Dumas, the host of Entrepreneur on Fire, a daily podcast where he interviews entrepreneurs. John has published over 1000 podcast interviews and discovered a lot along the way. He's about to publish The Freedom Journal: Accomplish Your Goal in 100 Days. John will discuss goal setting and how you can gear up for your best year ever. You'll discover why it's important to set SMART goals. Share your feedback, read the show notes and get the links mentioned in this episode below. Listen Now You can also subscribe via iTunes, RSS, or Stitcher. Here are some of the things you'll discover in this show: Getting Goals Accomplished John's plan for promoting his book John talks about putting together The Freedom Journal throughout 2015 and shares that he will be launching it on January 4, 2016, via Kickstarter. Although he was inspired by what Seth Godin did on Kickstarter with The Icarus Deception, he's decided to use Kickstarter in a very non-traditional way. He says he wanted The Freedom Journal to have a significant impact beyond the people who purchase the book and shares how he decided to partner with Adam Braun of Pencils of Promise, which is a great organization that builds schools in developing countries. John explains what's unique about how he's using Kickstarter; he's not using it as a way to raise funds to produce the books. He's using Kickstarter as a platform for marketing and exposure, while allowing people to contribute to a cause. Each time the project hits one of four different funding goals, John will personally donate $25,000 to Pencils of Promise on behalf of Fire Nation. He recognizes that not everyone can donate $25,000 to help build a school, but says they can buy a journal, knowing part of those proceeds will go toward building a school in a developing country. John talks about why he's going to keep his publishing in house and shares other plans for the rest of his 33-day launch campaign. Someone else who has traveled around the country doing launch parties is Lewis Howes. Listen to the show to learn about some of the Kickstarter rewards for people who purchase The Freedom Journal. Why John wrote a book on goal setting After doing many interviews on EOFire, John says the question he's most asked about his guests is, "What's the magical recipe to success?" He shares that in addition to hard work for a long period of time the major commonality is that his guests know how to set and accomplish goals. After polling his audience, John discovered his listeners struggle with setting and accomplishing goals. He knew this was something he could solve and explains why he chose to create a leather bound journal instead of a PDF or an online app. Listen to the show to learn how many interviews John has done for EOFire. What's a goal John defines a goal as SMART, an acronym that stands for Specific, Measurable, Attainable, Relevant, Time Bound. If something doesn't have those five qualities, he says, it's not a goal. The Freedom Journal starts by teaching you exactly how to set a SMART goal. Once you set the SMART goal, you can go forward to accomplish it. Listen to the show to discover what John thinks keeps people from succeeding when they set a goal. John's military training John talks about his military service and shares how his military training helped with his goal setting. He says he quickly learned the value of Parkinson's law (tasks will expand ...

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Social Growth: How to Use Pinterest to Grow Your Following on Facebook, YouTube and Beyond

Author: Michael Stelzner, Social Media Examiner
Fri, Dec 18, 2015


Are you active on Pinterest? Have you thought about using Pinterest to grow your other social networks? To discover how to drive traffic from Pinterest to other networks, I interview Natalie Jill. More About This Show The Social Media Marketing podcast is an on-demand talk radio show from Social Media Examiner. It's designed to help busy marketers and business owners discover what works with social media marketing. In this episode I interview Natalie Jill, the founder of Natalie Jill Fitness, a site dedicated to health and fitness. She inspires women around the world with her videos and visual content. She's also got a unique social strategy that helped her grow 1.3 million Facebook fans and 476,000 Instagram fans. Natalie will explore how she uses Pinterest as her secret marketing tool to build a loyal following on Facebook, Instagram, YouTube and beyond. You'll discover how to adapt your content for Pinterest. Share your feedback, read the show notes and get the links mentioned in this episode below. Listen Now You can also subscribe via iTunes, RSS, or Stitcher. Here are some of the things you'll discover in this show: Social Growth What led Natalie to social media Natalie says she got into social media by accident. While dealing with a lot of personal issues, she turned to Facebook to develop a support system and talk about her struggles. She explains how sharing what she was doing to lose weight and posting pictures of food in an album called "What I Eat" developed into a downloadable ebook of her recipes. This led to her first full product, which is now called 7 Day Jump Start. By sharing success stories of the people who bought her book and listening to what her audience was asking, Natalie's Facebook presence started to grow and her products started to take off. That's how Natalie Jill Fitness was born. Listen to the show to learn what Natalie thinks makes a good salesperson. Why Pinterest is great for marketers Natalie initially built her business on Facebook (pre-Facebook pages) and had about 5,000 subscribers when she realized she couldn't keep everything on Facebook. She started exploring other social media platforms like Twitter, Pinterest and Instagram. Natalie says she was looking for a social media site where she could post her content and reach more people over time. When she noticed older items getting repinned, she decided Pinterest had the content value-over-time effect she was looking for. A year and a half ago, Natalie started deep-diving into Pinterest and says she currently has 1.3 million fans on Facebook and fewer than 50,000 followers on Pinterest (it's one of her smallest social networks). She goes on to explain why the lower Pinterest follower count doesn't matter when it comes to content shares. She also points out that Pinterest comes up in Google search, which is a huge benefit. When Natalie noticed she was getting a lot of website traffic from Pinterest, she decided to figure out how to use Pinterest to help with her content in other places. Natalie explains how she tested her tactic, which she calls the Pinfinity concept, starting with Facebook and a Pinterest board called "Bodyweight Exercises." Now people searching for body, weight, exercise, workouts, fit mom, etc., find her on Google+ or on Pinterest, and they're taken back to her video on Facebook. Although there's no built-in option to pin things from Facebook, Natalie has found a way to do it. Natalie explains why she drives traffic to social networks instead of her website. Listen to the show to hear how many Facebook followers Natalie had before she started this experiment. How Natalie uses Pinterest to grow her other social networks YouTube is another example of Natalie's method at work. When she started her YouTube channel about a year and a half ago, she had a few videos but no subscribers. She shares how she's built her YouTube channel to ove...

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Social Customer Service: How to Care for Customers With Social Media

Author: Michael Stelzner, Social Media Examiner
Fri, Dec 11, 2015


Does your business have a social customer service plan? Want to step up your customer service on social media? To discover how to improve your social customer care, I interview Dan Gingiss. More About This Show The Social Media Marketing podcast is an on-demand talk radio show from Social Media Examiner. It's designed to help busy marketers and business owners discover what works with social media marketing. In this episode I interview Dan Gingiss, former head of digital customer experience for Discover Card, co-host of the Focus on Customer Service podcast and head of digital marketing for Humana. Dan will explore how to better serve your customers with social media. You'll discover what your business needs to respond to on social media. Share your feedback, read the show notes and get the links mentioned in this episode below. Listen Now You can also subscribe via iTunes, RSS, or Stitcher. Here are some of the things you'll discover in this show: Social Customer Service Dan's story Dan, who has been in marketing or product development most of his career, says he has always been in a service business in some way. Dan talks about the impact of his first job out of school. He was a marketer at a direct-response company that sold high-end collectibles. One year around Christmas, he got a phone call that should have gone to customer service. A woman was upset because a gift she ordered for Christmas had not yet arrived. Dan shares how he made sure Christmas wasn't going to be ruined on his watch. Dan says taking an extra moment to think about something from the customer's point of view usually will make you a much better marketer. He talks about his roles at Discover and winning the JD Power Award for best customer experience, taking it away from AmEx. Listen to the show to hear how Dan got started in social media. How customer service fits into social media marketing Studies from Gartner say that as soon as next year, more than 85% of companies will have to compete on customer experience. It's getting too expensive for industries to compete on price, so they need to differentiate themselves by customer experience. Dan says when you interact with customers on a one-to-one basis on social media, it makes them more loyal. Loyal customers spend more with you, stay with you longer and tell their friends about you. All of these elements result in improved KPIs (key performance indicators), which is what marketers care about. Forrester's Customer Service Index is a pretty good indicator of how well large companies are doing, Dan explains. Over the course of many years, Forrester looked at the stock prices of the top- and bottom-performing public companies. The top-performing companies do well in customer experience, while the poor performers in customer experience are at the bottom. There’s a direct link between customer experience and profitability. Dan shares what happened at Discover when they looked at engagement rates on customer service responses (what happened after they responded to a customer and resolved his or her issue). Listen to the show to discover the biggest challenge of one-to-one marketing. Businesses doing customer service well On Dan's podcast they interview large brands such as Whole Foods, Jet Blue, Chipotle and Hertz, as well as lesser-known companies like Telstra. Telstra is the largest telecom company in Australia. Unlike most of the telecoms in the United States, they've decided to differentiate based on service. They've managed to connect all of their systems, including social, into a single CRM, so any customers contacting them on any channel can have the same agent help them, as long as that agent is working. Another recent podcast interview was with Scotty's Brewhouse, an upscale sports bar that has 13 locations in Indiana. Dan shares what business Scott Wise, the founder, president and CEO of Scotty's,

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Missing Facebook Pages: What to Do When Facebook Takes Your Page Away

Author: Michael Stelzner, Social Media Examiner
Fri, Dec 04, 2015


Do you know what to do if your Facebook page vanishes? Want to be ready when and if that day comes? To share what happened when the Social Media Examiner Facebook page disappeared and how we handled it, keep reading. More About This Show The Social Media Marketing podcast is an on-demand talk radio show from Social Media Examiner. It's designed to help busy marketers and business owners discover what works with social media marketing. In this episode I am joined by Erik Fisher, community manager of Social Media Examiner. Erik and I will explore what happened when our Facebook page disappeared. You'll discover what to do if the same thing happens to you. Share your feedback, read the show notes and get the links mentioned in this episode below. Listen Now You can also subscribe via iTunes, RSS, or Stitcher. Here are some of the things you'll discover in this show: How Our Page Disappeared and What We Did About It Finding out On a late Sunday afternoon with my home filled with kids and cousins and my wife cooking dinner, I eased into the couch to watch a football game. Since I drained the battery playing with my new iPhone, it was charging in another room when a text message came at 4:12 PM: “We have a bit of an emergency. Our Facebook page is missing. You around?” I had missed the text. The phone rang 12 minutes later, and my wife picked it up. Our community manager Erik Fisher was calling to tell me what happened. Between the time he texted me and when he called, Erik poked around Facebook and confirmed it. The Social Media Examiner Facebook page had disappeared. And I mean it was really gone. I even received a notification that my personal profile was incomplete because it didn’t list where I worked. I checked to see if I could view the page on mobile or on my laptop, if I could get into the admin side of the page and if the Facebook Fan widget appeared on our site. The answer for everything: no. Listen to the show to learn why it's important to instruct your team to call you in an emergency situation. First thoughts Initially, I thought we’d been hacked. Then I recalled how after I did the Chalene Johnson story we'd taken all the steps necessary to secure the accounts of all of our staff. We secured email with 2-step authentication to our corporate Gmail accounts and we turned on Facebook Login Approvals. Plus, we recently completed a security audit of everyone on our team, and have a master document of who has administrative access to what. These are all steps you can take to secure your business accounts, and you can hear more about how to implement them in the podcast. Listen to the show to hear our thoughts about "what if" the page was gone permanently. First steps After I got off the phone with Erik, everything around me faded into the background. Within minutes I posted the following to friends only: Ok friends, our Social Media Examiner Facebook page has fully disappeared from existence? Anyone have any suggestions on what to do? Posted by Michael Stelzner on Sunday, November 8, 2015   Initially, I decided to share it only to friends just in case there was something nefarious going on. Later on, I changed the status to public. Here are some of the questions people asked me: Did your admin accounts get compromised? Are you spending enough to have a dedicated rep? Any notifications from Facebook? Are you accidentally unpublished? Did you move it to the Business Manager? The answer to all of these questions was "no." I searched all over to find out how to submit my issue to Facebook. I reached out to my network and someone eventually told me about the Report Pages that Disappeared form. I also found where Facebook hides its support responses. Listen to the show to discover what I determined I should have done at the beginning. Reaching out to friends I've been developing relationships with folks for ye...

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Online Reviews: How to Respond to Fraudulent Reviews

Author: Michael Stelzner, Social Media Examiner
Fri, Nov 27, 2015


Do people review your business online? Ever receive negative or fraudulent reviews? To discover what to do when you receive a review that's not what you were expecting, I interview Dan Lemin. More About This Show The Social Media Marketing podcast is an on-demand talk radio show from Social Media Examiner. It's designed to help busy marketers and business owners discover what works with social media marketing. In this episode I interview Daniel Lemin, the founder of One Good Brand. He is also a strategist for Convince & Convert, and author of the brand-new book, Manipurated. Dan will explore online reviews and how to deal with bad and fraudulent reviews. You'll discover why online reviews are so important. Share your feedback, read the show notes and get the links mentioned in this episode below. Listen Now You can also subscribe via iTunes, RSS, or Stitcher. Here are some of the things you'll discover in this show: Online Reviews Dan's backstory Dan started his online career with Google's corporate marketing team and saw the emergence of black hat SEO (search engine optimization). He explains the distinction between white hat (good) and black hat (bad) SEO, and talks about link farms as an example of black hat tactics. Google came to love Yelp's fresh content and Dan says that's how the rating and review platforms attracted shadowy SEO characters. They saw the opportunity to continue "tricking" consumers through new platforms. Listen to the show to discover why the owners of small- and medium-sized businesses need to know the dynamics of the SEO industry. Why reviews are important Dan shares that nearly 90% of consumers say they trust reviews as much as they trust their friends and family. Since so many people make decisions based on online reviews, the vast majority of a business's prospective customers are filtering through review sites. Since Google favors this type of content, reviews are a new SEO tactic, and that's why site owners are adding some type of rating and review component. For instance, a lot of hospitality businesses like Starwood Hotels have added reviews to their websites. He says one review will not necessarily make or break a business, but cautions that the presence of the review industry can make or break small businesses, because they don't have all the tools and techniques a large company like Chipotle might have. When asked which review sites matter most, Dan explains his research found it really depends on the business category. For example, Gondola Adventures in Newport Beach, which is in a super-specialized industry, says Yelp matters, but TripAdvisor is even more important. Dan says companies can track reviews manually by going to each review site, but it's very time-consuming. To help, there's a whole cottage industry of companies such as ReviewTrackers and ReviewPush that do review tracking for businesses. Listen to the show to learn how much traffic Yelp gets from Google. The purpose of fake reviews Dan shares that there are different layers to the purpose of fake reviews. He first discusses fake positive reviews and says that several weeks ago, Amazon filed an unprecedented lawsuit against 1,100 people. They accused anonymous people on Fiverr of selling reviews for profit on Amazon. For his book, Dan interviewed a young lady who writes reviews for a living, and says it's very difficult to distinguish her reviews from legitimate ones. Dan discusses fake reviews that are created to injure the reputation of a business. Dan also shares an example of another type of fake review, a scam that targeted wedding photographers in the Bay Area. After responding to what looked like a legitimate inquiry from their websites, the photographers would get an email saying "I decided not to hire you" or "we changed the date." The email would go on to say, "I work in the online reputation business,

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YouTube Ads: What Marketers Need to Know About YouTube Advertising

Author: Michael Stelzner, Social Media Examiner
Fri, Nov 20, 2015


Do you post videos on YouTube? Want to know what makes a video ad successful? To discover how YouTube video ads work, I interview Derral Eves. More About This Show The Social Media Marketing podcast is an on-demand talk radio show from Social Media Examiner. It's designed to help busy marketers and business owners discover what works with social media marketing. In this episode I interview Derral Eves, an expert in YouTube and video marketing. He's YouTube-certified in Audience Growth, AdWords, Google Analytics and Video Advertising. He's helped big and small businesses bring in more than 1 billion views collectively. Derral will explore YouTube ads and what marketers need to know. You'll discover the formula for creating great video ads. Share your feedback, read the show notes and get the links mentioned in this episode below. Listen Now You can also subscribe via iTunes, RSS, or Stitcher. Here are some of the things you'll discover in this show: YouTube Ads How Derral got into YouTube In 2006, Derral was doing a lot of search engine optimization work with local businesses when he found their videos ranked easily on Google (this is back when Google had Google Video). Late in 2006, Google purchased YouTube and it became a lot easier to find something on YouTube through Google. Derral realized it was a great way for small shops to share their message and get easy ranking and visibility. Derral shares how a video that cost $99 to make in 2006 received over 385,000 views on YouTube and has sold more couches for a furniture store than any of their other advertising. A couple of years ago, Derral started doing his own videos to help clients get answers to common questions. He created a plan of execution, tried to figure out the best trending videos to make and so on. His goal was to get 10,000 subscribers and a million views in that first year. He reached his goal in three months. In six months, he was number-one for training on how to use YouTube on YouTube. Today, Derral consults with and helps businesses, brands and YouTube channels get exposure, develop an audience and monetize. Listen to the show to discover what originally led Derral to YouTube. Why create video ads? Because video ads convert at a very high level, Derral believes video marketing is a great way to deliver, engage and excite. He says video is powerful if it's done right, but can be negative if it's done wrong. Derral talks about working on the video ad for the Squatty Potty, which appeared on Shark Tank. As of this recording, the video has 43 million combined video views from Facebook, YouTube and some freebooted video. httpv://www.youtube.com/watch?v=YbYWhdLO43Q Although Derral found that Facebook video is good for branding and engagement, he says the video got better conversions with YouTube. Listen to the show to discover the benefit of Facebook video versus YouTube. The process for making video ads Derral says you need to start by determining what you want to accomplish with your video ad. He cautions that if you have 80, 10 or even 3 things you want to accomplish, then it's never going to work. You need narrow it down to one reason to make the ad. Then everything else will benefit from it. When you know what success looks like, you work backwards to get someone to take the desired action at the end of your video. Derral says you have a short amount of time to accomplish this and walks listeners through the steps he uses to build YouTube video ads: capture attention, talk about the problem and offer a solution. He believes that if you do this correctly, you can repeat it several times throughout the video and you can keep your audience engaged throughout the process. For example, even though the Squatty Potty video is long (2:54 minutes), the audience retention was high and over 80% of the people who click on it watch the whole ad.

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Blogging Tools: Apps to Better Manage Your Blog

Author: Michael Stelzner, Social Media Examiner
Fri, Nov 13, 2015


Do you have a blog? Want to improve the content development, publishing and promotion processes? To discover how to streamline your blogging with the best tools, I interview Ian Cleary. More About This Show The Social Media Marketing podcast is an on-demand talk radio show from Social Media Examiner. It's designed to help busy marketers and business owners discover what works with social media marketing. In this episode I interview Ian Cleary, the social tools guy. His blog, RazorSocial.com has placed in our Top 10 Social Media Blogs 3 years in a row. He's also the founder of the Digital Influencer Club. Ian will explore marketing tools for bloggers. You'll discover tools for your editorial calendar, search engine optimization, social media, email marketing and more. Share your feedback, read the show notes and get the links mentioned in this episode below. Listen Now You can also subscribe via iTunes, RSS, or Stitcher. Here are some of the things you'll discover in this show: Blogging Tools How Ian got into blogging Ian talks about the social media training company he had in Ireland. He says his blog failed because he wasn't particularly passionate about it; he was blogging because people said he should. Ian thinks that's the trap a lot of people fall into. Ian shares how reading Launch helped him realize what he'd done wrong with his blog, so he decided to focus on the tools and tech side of social media. Listen to the show to hear about Ian's first encounter with Mike. Editorial tools and plugins Ian says it doesn't matter if you have a team of one or ten, you still need to plan your blogging. He explains how he and his team use the Status feature of a WordPress plugin called Edit Flow to move posts from Ian to his image person, and then to the editor. Once the editor is finished, the post is ready to publish. Ian also keeps rough ideas for future blog posts in EditFlow under the Pitch status, so he has post ideas ready to write anytime he goes to the blog. CoSchedule is another excellent calendar tool Ian is excited to try. Regardless of the tool you choose, you need a good editorial process, Ian says, even if you use Microsoft Excel to track things in the short-term. Listen to the show to discover some of the limitations of Edit Flow. SEO and research tools Even if you don't know a lot about SEO, Ian explains how the Yoast SEO plugin helps you optimize your content for search in an easy way. If you're creating a piece of content and want to see if there's a way to improve it, Ian suggests using BuzzSumo or Uprise. Both are research tools that let you view lists of content from across the web based on a keyword you search for. The lists show which posts received the most shares, and Ian tell listeners how to review them to make their own content better. Ian explains the process of using Ahrefs to find links to high-ranking articles that are similar to yours but are out of date. He shares how bloggers can reach out to these authors or websites to link to their newly published content instead. Ian also mentions a predictive content analytics tool called InboundWriter. The tool lets you put in the keywords you want to rank for, then gives you a green or a red status to show your chance of getting organic traffic to your content based on those keywords. Finally, Ian shares how bloggers can use SEMrush to see which keywords their competitors rank for in Google search results. He says that when you see what words your competitors are ranking for, you can pull traffic from them by writing better articles based on those keywords. Listen to the show to hear more about InboundWriter. Social promotion tools When you include influential people who are relevant to your niche in your content, there's a good chance they will share that content, which will drive shares and traffic. Ian says Topsy is a great way to find relevant,

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Instagram Strategy: How to Grow a Loyal Following With Instagram

Author: Michael Stelzner, Social Media Examiner
Fri, Nov 06, 2015


Is your business on Instagram? Want to develop an engaged following? To discover how to create an Instagram strategy for your business, I interview Nathan Chan. More About This Show The Social Media Marketing podcast is an on-demand talk radio show from Social Media Examiner. It's designed to help busy marketers and business owners discover what works with social media marketing. In this episode I interview Nathan Chan, the publisher of Foundr magazine, a digital publication designed to help entrepreneurs succeed. He's also host of the Foundr podcast. Nathan is also crushing it on Instagram with nearly 400,000 followers. Nathan will explore how he built a massive following on Instagram. You'll discover techniques you can employ right now for your Instagram strategy. Share your feedback, read the show notes and get the links mentioned in this episode below. Listen Now You can also subscribe via iTunes, RSS, or Stitcher. Here are some of the things you'll discover in this show: Instagram Strategy Why Nathan started Foundr Nathan launched Foundr on March 5, 2013, because he wanted to become an entrepreneur and didn't know where to start. He realized there weren't any magazines targeting aspiring or novice entrepreneurs, only magazines aimed at established businesses. Foundr is a monthly publication, available on iOS and Android mobile devices. Download the app and explore the interactive magazine, which is subscription-based. Once you get inside, Nathan says, it's like a flipbook, where you click and explore. Nathan explains why Foundr differs from a traditional print magazine. Because some people prefer to read and others like to listen, Nathan added a Foundr podcast to the mix after he left his day job. He wanted to share several amazing interviews he'd recorded on Skype. For example, the issue with Tony Robbins on the cover includes a feature article with exclusive material, as well as the audio interview embedded inside the magazine. Listen to the show to hear how long it took Nathan to leave his job and what he was doing when he started Foundr. Foundr and Instagram Foundr has been on Instagram since November 2014, and has more than 400,000 followers. A year and a half ago, Nathan tried Instagram and was having no success. He shares how a reader from Melbourne who had an entrepreneur page on Instagram with 20,000 followers contacted him. The reader thought if he posted Foundr's Richard Branson cover, he would get Foundr more readers. Nathan shares why the tactic didn't work and what he learned he should have done instead. Last November, Nathan revisited Instagram. He'd already got about 500 followers organically, since Foundr had 20 or 30 images posted. When Nathan did a couple of posts on the Foundr Instagram page, he saw their magazine sales spike on Google Analytics. By this time, the guy from Melbourne was up to 80,000 followers, so Nathan reconnected with him and they started battle-testing different combinations on Instagram to see what would get more followers, encourage people to click on his bio and build his email list. Foundr's email list has since grown considerably, due to traffic from Instagram. Last November, it was around 2,000. Now it's just about to hit 100,000. Nathan explains how to use lead magnets on Instagram to get people on your email newsletter list. Listen to the show to discover why Nathan gave Instagram another try. Nathan's Instagram strategy Nathan says his strategy is to create viral-type content that resonates with Foundr's target audience and provide it on a consistent basis. The goal of the Instagram account is to build community, raise awareness of the brand and build the email newsletter database. To get more email subscribers, Foundr currently links to an ebook as a lead magnet in the bio. The link pushes people to a landing page where they can get the "How to Get Your First 10,

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Podcast to Book Deal: How to Turn Your Passion Into Profit

Author: Michael Stelzner, Social Media Examiner
Fri, Oct 30, 2015


Do you host a podcast or write a blog? Want to know what it takes to get a book deal? To discover how to turn your content into a book deal, I interview Lewis Howes. More About This Show The Social Media Marketing podcast is an on-demand talk radio show from Social Media Examiner. It's designed to help busy marketers and business owners discover what works with social media marketing. In this episode I interview Lewis Howes, co-author of LinkedWorking (a book focused on LinkedIn) and Ultimate Webinar Marketing Guide. His podcast is called The School of Greatness (a top 100 podcast in iTunes). He also has a brand-new book by the same title: The School of Greatness. Lewis will explore how he went from podcasting to a book deal. You'll discover how Lewis pivoted the focus of his business into something he loves. Share your feedback, read the show notes and get the links mentioned in this episode below. Listen Now You can also subscribe via iTunes, RSS, or Stitcher. Here are some of the things you'll discover in this show: Podcast to Book Deal Lewis's journey Lewis says when he thinks of musicians or performers, the ones who are really successful endure for decades by reinventing themselves every three to five years. They do this by following their own dreams and desires, while staying in tune with their audience. Lewis relates this to his own experience with building a couple of different businesses. While one of those businesses served him and other people for a while, Lewis explains there came a time when he was no longer inspired by teaching people about how to maximize LinkedIn. Lewis shares why he transitioned into webinars and ultimately began The School of Greatness podcast three years ago. Lewis explains that a lot of people connected with The School of Greatness podcast. They started asking for more programs, online courses, coaching, events and now a book. Listen to the show to discover how Lewis and I met, and what he said to me. When and why Lewis started a podcast In 2012, Lewis asked Pat Flynn and Derek Halpern what was working in their businesses to drive traffic, get leads and build their audience. Both of them said their podcast. Find out why he was surprised by their answers. In January 2013, Lewis started podcasting once a week. At the three-and-a-half- to four-month mark, he got an email from iTunes saying they loved what he was doing (the inspiration and guests) and wanted to feature him on their home page. This exposed Lewis to a whole new audience beyond the online marketing audience he'd been building. Now he was reaching people from all over the world who wanted to live a better life. Lewis shares how The School of Greatness started as an interview show and turned into a mixture of interviews and solo episodes. Listen to the show to hear how Lewis came up with the title for his podcast. Lewis's podcast audience and guests Lewis thought his audience was going to be young entrepreneurs, men and women, probably mid 20s to late 30s. He since discovered it serves a much broader audience range: college kids, moms who play it for their kids in the car, the 50-year-old guy who wants to leave his corporate job to build a business, world-class athletes, former athletes and people from all walks of life. Lewis shares how he chooses guests for his podcast and how his delivery has evolved from one podcast a week to two shows a week (Monday and Wednesday), plus a 5-minute inspirational segment on Friday. Lewis also talks about the three things he believes factored into his success: getting featured on iTunes, interviewing Tony Robbins and having people share the first episode he did on video. httpv://youtu.be/kSoO2KjVVG4 Listen to the show to discover how many downloads The School of Greatness gets each month. The book deal In 2007, Lewis read The 4-Hour Workweek by Timothy Ferriss.

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YouTube Strategy: How to Plan Your YouTube Marketing Success

Author: Michael Stelzner, Social Media Examiner
Fri, Oct 23, 2015


Do you create videos for your audience? Are you curious about what works on YouTube? To discover more about YouTube video strategy, I interview Owen Hemsath. More About This Show The Social Media Marketing podcast is an on-demand talk radio show from Social Media Examiner. It's designed to help busy marketers and business owners discover what works with social media marketing. In this episode I interview Owen Hemsath, a YouTube consultant and president of Videospot, a YouTube consultancy that helps authors and brands succeed on YouTube. Owen also writes on YouTube strategy for ReelSEO. Owen will explore how to put together a smart YouTube plan and how to monetize your YouTube videos. You'll discover the importance of video today, as well as the biggest mistakes marketers make with YouTube. Share your feedback, read the show notes and get the links mentioned in this episode below. Listen Now You can also subscribe via iTunes, RSS, or Stitcher. Here are some of the things you'll discover in this show: YouTube Strategy Owen's story Owen explains how he decided to pursue his dream of doing video. When Owen began making videos for his ecommerce website and started making money, he realized he could be more successful helping other business owners leverage YouTube than he could doing his own product demos. Owen is now a YouTube specialist and has a YouTube course that teaches the process of building a YouTube channel for business. httpv://www.youtube.com/watch?v=KgbwS4kfwyY He currently spends 60% of his time working with clients in a group setting and 40% of his time acting as manager for bigger channels that are looking to connect with brands and monetize. Listen to the show to learn about Owen's early experience making videos. The importance of video today Owen believes that because relationships can be formed through digital communication and social media these days, the value we place on face-to-face interaction has been minimized. Video brings that face-to-face interaction to everyone, since people can use video to develop a one-way relationship with their viewers. He shares that this type of interaction can take place on YouTube, Snapchat, Facebook video, the live-streaming apps (Meerkat, Periscope and Blab), Twitter and Instagram video. Owen explains the relationship between Google and YouTube, and why you're more likely to be found on search if you're leveraging a video content strategy in your overall marketing plan. Listen to the show to hear Owen's thoughts on why people are turning to video, movie comparisons to YouTube and predictions for the future. Mistakes marketers make with YouTube The first thing Owen cautions against is using YouTube as a compilation channel, a holding ground for every video you've ever made. For instance, you may have a couple of Q&A videos with your staff, an old commercial and some home video of the company picnic. All of these videos have low views, and there's no real cohesive strategy. The second thing Owen calls out is violations of what he refers to as the 3 Ps: Platform, Purpose and People. Marketers often violate the Platform when they repurpose their non-YouTube video content (Google hangouts, Meerkat videos or portrait videos) for YouTube. Repurposing leads to a violation against People. YouTubers want to engage with your content, comment and be a part of your community. He says that when marketers repurpose, such as putting their Meerkat videos on YouTube, they're telling their audience they don't care enough to create content for them. The third violation involves Purpose. Marketers need to have a purpose for their videos. They must figure out what they're trying to communicate with their video and the business objective of that video, whether it's to build subscribers, get more shares, grow a list or sell a product. Marketers who don't consider purpose when developing their content strateg...

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Blab.im: Why Your Business Should Consider Blab

Author: Michael Stelzner, Social Media Examiner
Fri, Oct 16, 2015


Do you host live-streaming video? Want to hear about the latest live-casting technology? To discover more about Blab, I interview Joel Comm. More About This Show The Social Media Marketing podcast is an on-demand talk radio show from Social Media Examiner. It's designed to help busy marketers and business owners discover what works with social media marketing. In this episode I interview Joel Comm, the author of many books, including Twitter Power 3.0. He also is host of The Joel Comm Show and he's all in on Blab! Joel will explore Blab live casting and why your business might want to consider using it. You'll discover the difference between Blab.im and other live-streaming platforms, as well as some tips to get started. Share your feedback, read the show notes and get the links mentioned in this episode below. Listen Now You can also subscribe via iTunes, RSS, or Stitcher. Here are some of the things you'll discover in this show: Blab.im How Joel got started with video Joel shares how he signed up for his first YouTube account in 2006. The next year, he decided that video online needed to be kicked up a notch. Inspired by the rise of YouTube and the reality show The Apprentice, in 2007 Joel produced and hosted the world's first competitive Internet reality show, called The Next Internet Millionaire, which received an honorary Webby award for reality TV. In 2008 UStream.tv became one of the first tools for streaming live video from a desktop, so he started doing The Joel Comm Show from his offices with co-host Dan Nickerson. They did a weekly interactive show that was usually about an hour long. Sometimes they would have a guest in his studio office, and other times they would just engage with the people who were commenting. It's very similar to how people comment on Blab. Joel believes streaming video is a great way to communicate, broadcast, share and deliver content, and build community. Listen to the show to learn what was involved with filming The Next Internet Millionaire. Joel and Blab Joel, who has been using Meerkat, Periscope and Live for Facebook Mentions for several months, thinks it was Mia Voss who first told him about Blab. She mentioned it at the beginning of August, and he started using Blab a couple of weeks later. He has been immersed in the platform ever since. He hosts two different shows and then logs on at other random times, either to do a Blab that's not really a show, to hang out and talk with people or to be interviewed on somebody else's show. Joel explains that Blab, in its simplest form, is a video conferencing tool that allows up to four people to be on screen at once. It's integrated with a chat room, and whoever wants to watch a blab can do so. Viewers are also able to interact with each other and the hosts. Blab is integrated with Twitter (your login is your Twitter account), and you're able to easily tweet from the Blab interface. There's a mobile app available for iOS devices and an Android app is on the way. What's so cool about Blab is that it works, Joel says. While Google hangouts sometimes require a whole tutorial, Blab is so simple that most people get it intuitively. Audience members click to request to join a seat. When the host approves you, you're on the show. People ask Joel what's better: Periscope or Blab. He believes that's not the right question, because it's comparing apples to oranges. Periscope, Meerkat and Facebook Live Mentions are all one-to-many broadcasting apps. They allow one person to instantly reach and talk at their audience. It's only a conversation in that those watching can comment, and whoever is hosting can refer to those questions and comments on video. Unless you have somebody right next to you on the screen, it's just one person. Blab puts the "social" component into social media in the most profound and effective way. Blab allows people to be face to face in real time with...

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Networking on LinkedIn: How to Build a Powerful Network Using LinkedIn

Author: Michael Stelzner, Social Media Examiner
Fri, Oct 09, 2015


Are you active on LinkedIn? Want to use it to connect with potential partners and prospects? To discover how to network on LinkedIn, I interview Stephanie Sammons. More About This Show The Social Media Marketing podcast is an on-demand talk radio show from Social Media Examiner. It's designed to help busy marketers and business owners discover what works with social media marketing. In this episode I interview Stephanie Sammons, a social media strategist who specializes in LinkedIn. She's written extensively for Social Media Examiner about LinkedIn. She's also author of the new book, Linked to Influence. Stephanie will explore how to build a network and prospect using LinkedIn. You'll discover how to curate and share content on LinkedIn. Share your feedback, read the show notes and get the links mentioned in this episode below. Listen Now You can also subscribe via iTunes, RSS, or Stitcher. Here are some of the things you'll discover in this show: Networking on LinkedIn Stephanie's background Stephanie spent 15 years as a wealth manager at big financial firms. After the financial meltdown in 2008-2009, she ended up taking a package and starting over. Stephanie decided to launch her own business. Initially, she stayed within the financial industry, but then went into the digital marketing space, doing web development and design. For the last five years or so, Stephanie has been writing and speaking about LinkedIn. When she couldn't find a comprehensive resource on LinkedIn, she decided to write one. There were books about your LinkedIn profile and about how to network on LinkedIn, but she wanted one that covered all the bases. Stephanie's book, Linked to Influence, provides a framework for building your own personal brand on LinkedIn, and includes networking and other opportunities as well. Listen to the show to hear why Stephanie says LinkedIn saved her life. Why people use LinkedIn There are almost 400 million members on LinkedIn, 30% are from the United States and 70% are international. Over 60% of LinkedIn members make more than $75,000 a year and 40% of LinkedIn members make $100,000 or more. The users are affluent, well-educated and come to LinkedIn to really connect with others. They want to find or share information, news and knowledge, but also want to build a network, connect with others and make things happen for their businesses. Stephanie likes how LinkedIn does content aggregation. LinkedIn's Pulse app curates news, based on your network. The smarter your network, the more relevant the content and information you see on Pulse. It includes articles from major media outlets, as well as stories from people you're connected to who are publishing content on LinkedIn's platform. The interface on the Pulse app is fantastic, Stephanie says. You can zip through it, save articles, share them and comment. Listen to the show to learn most people's perception of LinkedIn. Benefits of a good network Stephanie refers to cultivating the right LinkedIn community as building a smart network. The smarter your network, the more relevant people and opportunities you attract. Have a valid reason for bringing someone into your network. A smart network has market opportunities unique to you. Everyone's situation is different, Stephanie explains. Look at people in your home and work locations, current and previous industries, your organizations and associations, referral sources, potential business partners, suppliers in your industry, journalists and more. Take a 360-degree view of the people you know and decide who are the most important. Connect with high-quality people and get to know them better. Listen to the show to discover the myth of a large network. How to build your network Stephanie is very strategic about who is in her network. She does not connect with every journalist or every person she meets at an event. However, she says,

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The Art of Story: How to Captivate an Audience

Author: Michael Stelzner, Social Media Examiner
Fri, Oct 02, 2015


Do you give presentations or speak to clients? Want to illustrate your knowledge with better stories? To discover how to improve your stories, and your storytelling, I interview Michael Port. More About This Show The Social Media Marketing podcast is an on-demand talk radio show from Social Media Examiner. It's designed to help busy marketers and business owners discover what works with social media marketing. In this episode I interview Michael Port, the author of NYT best seller: Book Yourself Solid. He also teaches workshops called Heroic Public Speaking, where he applies the craft of acting to public speaking. His latest book is Steal the Show: From Speeches to Job Interviews to Deal-Closing Pitches. Michael will explore how to find, use and create stories in your marketing. You'll discover tips to improve the delivery of your stories. Share your feedback, read the show notes and get the links mentioned in this episode below. Listen Now You can also subscribe via iTunes, RSS, or Stitcher. Here are some of the things you'll discover in this show: The Art of Story Michael's story Michael shares how he started his career as an actor. He has a master from the graduate acting program at New York University. Michael worked professionally on the shows Sex and the City, Third Watch, All My Children, Law & Order and 100 Center Street, as well as in the films The Pelican Brief, Down to Earth and The Believer. He earned a living doing commercial voice overs for companies including AT&T, Pizza Hut, Braun, Coors Beer, MTV and others. After he left acting, Michael says he decided to talk his way into a job for which he was completely unqualified. He pitched himself, got the job and worked his way up in the fitness industry on the business side. He credits his post-acting success to being an actor, as he was able to perform during life's high-stakes situations. When the spotlight and eyes are on you, the way you perform will determine the quality of your life, Michael says. After Michael left the fitness industry, he went into consulting for businesses and started writing books, and he saw it more and more. Over the last 13 years, Michael realized he had to meld his experience and training as an actor, his experience as a professional keynoter and what he knows about the business world. That's what Steal the Show is about, Michael says. Half the book is on the techniques associated with being a great public speaker and the other half is focused on performing during life's everyday situations. Listen to the show to learn more about how Michael coaches speakers, as well as why he originally resisted helping people with their public speaking. Why people love stories People love narrative, wonder and imagination, Michael says. Stories can get us out of our own head and into another world. We turn everything into a story, he continues. Politics, religion, love, our success or our failures become stories. Sometimes the stories we tell actually get in our way and sometimes they can change the world. Michael talks about a researcher named Jonathan Gottschall, who studies the neuroscience behind stories. Jonathan says the constant firing of our neurons in response to fictional stimuli strengthens and refines the neural pathways that lead to skillful navigation of life's problems. Listen to the show to discover in what way projects are stories. How to find your stories People sometimes draw a blank when they start to work on a presentation or prepare for an upcoming meeting, because so many things have happened over the years. Those experiences and stories are not top of mind, since you are more likely thinking about today and tomorrow. There are four different prompters for the discovery part of the process. Take a piece of paper and write out four columns, one for each of these categories. Then, when you go to craft a speech or presentation for a sales pitch,

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Instagram Images: How to Stand Out on Instagram

Author: Michael Stelzner, Social Media Examiner
Fri, Sep 25, 2015


Is your business on Instagram? Are you curious about what to post? To discover how to use images on Instagram, I interview Peg Fitzpatrick. More About This Show The Social Media Marketing podcast is an on-demand talk radio show from Social Media Examiner. It's designed to help busy marketers and business owners discover what works with social media marketing. In this episode I interview Peg Fitzpatrick, the co-author of The Art of Social Media: Power Tips for Power Users, which she wrote with Guy Kawasaki. She is also a social media strategist and an expert in visual marketing. Her clients include Motorola, Audi, Google, Virgin and others. Peg will explore Instagram marketing ideas that are easy to put to use right away. You'll discover tools to use for your Instagram images. Share your feedback, read the show notes and get the links mentioned in this episode below. Listen Now You can also subscribe via iTunes, RSS, or Stitcher. Here are some of the things you'll discover in this show: Instagram Images How Peg got started on Instagram Peg first discovered Instagram when looking for apps for her iPad. This was shortly after the iPad first came out. She loaded Instagram and loved it, but no one she knew was on it. Then, when Pinterest came out, Peg, like a lot of people, thought Pinterest and Instagram were the same, because they were both about images. Although she initially chose to focus on Pinterest, after she learned more about both platforms, Peg discovered how different the two were. When Peg went back to Instagram, she saw it was a great place for people to have conversations. Even if you know lots of people on Facebook, Peg believes Instagram is where you can build a community. As a blogger or entrepreneur, it's the kind of place you want to go to meet new people. Listen to the show to learn about why more people didn't get on Instagram immediately. Instagram challenges for marketers Peg believes social media is challenging for marketers because they want to look at things in a more traditional way: how to get people to do x, y and z. The newer platforms, like Snapchat and Instagram, are even more challenging. It's not easy to write a viral blog post or post a YouTube video that goes viral. Instagram is limited, Peg says, because you just get that one link in your bio and there are no links in the comments. While a blogger might not see the value in Instagram ("Why should my blog be on Instagram if there's no link for people to click every day?"), brands are getting more engagement on Instagram than any other social platform. It creates brand awareness that leads more people to your business, events and products. The biggest mistake marketers make, Peg says, is they aren't posting enough. On a recent panel, Peg heard Instagram people who have 500,000+ followers say they post multiple times per day. One of them posts 8 or 10 times per day. And they post excellent content. It takes more time to create an Instagram post. Although you can share a blog post immediately, with Instagram you have to create the image, write the text and figure out all of the things that go with it. On Facebook, people don't post enough either. On Martha Stewart's Facebook page they post every hour. Of course she probably has the biggest backlog of content of any person ever, Peg adds. Listen to the show to discover why Social Media Examiner doesn't do much on Instagram. Ideas for what to post Peg says there are basic things to post on Instagram, such as pictures of what you're doing or where you are. If you're at an event, it's fun to post pictures of people you meet or do selfies. You can post a day in the life at your blog or business, pictures of your team or behind the scenes at your company. Show pictures of wherever you happen to be to give more of a human connection with your company. For example,

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Facebook Advertising 101: How to Get Started With Facebook Ads

Author: Michael Stelzner, Social Media Examiner
Fri, Sep 18, 2015


Are you considering running Facebook ads? Have you tried Facebook ads but have had little success? To discover how to run successful Facebook ad campaigns, I interview Amy Porterfield. More About This Show The Social Media Marketing podcast is an on-demand talk radio show from Social Media Examiner. It's designed to help busy marketers and business owners discover what works with social media marketing. In this episode I interview Amy Porterfield, co-author of Facebook Marketing All-in-One for Dummies and host of the Online Marketing Made Easy podcast. She's also the former Facebook community manager for Social Media Examiner. Amy will explore what you need to know to get started with Facebook ads, plus you'll discover the benefits of running Facebook ad campaigns. Share your feedback, read the show notes and get the links mentioned in this episode below. Listen Now You can also subscribe via iTunes, RSS, or Stitcher. Here are some of the things you'll discover in this show: Facebook Advertising 101 How Amy got started in social media and Facebook Amy became interested in social media when she was still in the corporate world. She worked for Tony Robbins for about six and a half years as director of content development. In that last year Tony got heavily into social media (he did his own Twitter), and Amy worked on Tony's Facebook page. Amy got the entrepreneurial bug, and knew she wanted to go out on her own. She fell in love with social media and she knew that was the area to pursue. While still in the corporate sphere, Amy started educating herself. She asked to be involved with anything related to online marketing and social media. About a year later, she took the leap and left the corporate world. Amy started by doing social media consulting, but eventually built a business around online training courses related to social media marketing. Listen to the show to discover how Amy and I first connected, and our first experience at Blog World. Why use Facebook ads? Facebook does a lot to help marketers find their ideal audience online. Amy believes the targeting capabilities on Facebook are far more advanced than any other social media platform. Facebook allows people to get in front of their perfect audience on a regular basis. Amy breaks down the Facebook targeting options. If you've built up a Facebook business page and have a few thousand fans, start with targeting them. It's the cheapest way to target on Facebook, since you don't pay as much when you target your own fans versus a cold audience. The next thing to do is create a lookalike audience of your own fan base. You tell Facebook that you have these fans, and you want to target people who are similar in likes, interests, activities and behavior. Facebook will give you an audience that's very similar to the one you've already attracted. Then upload your email list to Facebook. Facebook will compare it to their database, and when they find a match, they put the contact in a bucket. This allows you to target people who are already on your email list with a new opportunity. Also, take that email list and ask Facebook to find a lookalike audience. Amy adds a couple of other targeting options to the mix. Target fans of other Facebook pages, such as your competitors or people who are aligned with your business. Amy says the reason she mentioned the other options first is that sometimes when people are first starting out and go to look for similar interests, they struggle to find Facebook pages to pop up. For example, when you put together your ad, if you type "Amy Porterfield" in interests, her page will likely pop up, and you can target her fans. But a lot of pages won't populate, Amy explains. Facebook says it has to do with trending, activity, engagement and how many fans you have. Amy suggests trying to find five pages and target their fans. Another one of Amy's favorite techniques is to re...

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Finding Your Spoken Voice: How to Become Believable

Author: Michael Stelzner, Social Media Examiner
Fri, Sep 04, 2015


Do you talk on podcasts or in video? Want to be more comfortable in front of the microphone? To discover how to improve your spoken presence, I interview David Lawrence. More About This Show The Social Media Marketing podcast is an on-demand talk radio show from Social Media Examiner. It's designed to help busy marketers and business owners discover what works with social media marketing. In this episode I interview David H. Lawrence XVII, an actor and voice talent. You may know him as the evil Puppet Master in the Heroes TV show. David has also done extensive voice work for radio, movies and even as the voice for America Online's customer service. David will explore how to find your spoken voice. You'll discover tips to get comfortable speaking on-camera, as well as some of the more common mistakes people make when speaking. Share your feedback, read the show notes and get the links mentioned in this episode below. Listen Now You can also subscribe via iTunes, RSS, or Stitcher. How to subscribe on iPhone. Here are some of the things you'll discover in this show: Finding Your Spoken Voice David's background David grew up in Cleveland, Ohio, listening to both local and nearby stations on a little transistor radio hidden under his pillow. "I just fell in love with the idea that one person can sit in a room and talk to millions of people and make each audience member feel as though he or she was the only one the person was talking to," he recalls. Technology, David's other passion, has also run through everything he has done. David recalls his first time on a commercial radio station at WNCI in Columbus, Ohio. At the very end of "Barracuda" by Heart, he came out with "Landshark, candy gram," which was the big bit on Saturday Night Live at the time. From there he played the radio station jingle and headed into his career. After 12 or 13 years as a disk jockey, David's radio station flipped format, and he moved over to talk radio, where he found his stride. From there he went into syndicated radio: SiriusXM. In 2007 David decided that "radio was great, it had its day and I was done with it." It was time to move to on-camera. He says he likes the phrase, "Leap and the net will appear." David just leapt, although he had been preparing and training. Before he did anything on-camera, he learned how the business worked, as well as who the gatekeepers (but not decision-makers) were. That knowledge was helpful when David first started to audition, he says. David booked Heroes within six months of starting the full-on audition process, which is a lot faster than a lot of actors experience with the process. David explains how his one episode of Heroes turned into many. The first day on the set, his character was supposed to get shot and killed. Toward the end of the day, the director gave David new lines. In this newer version, his character had a chair thrown at him and was sent back to prison. "I was new at this and I said, 'Wait a minute. I rehearsed my death scene all weekend. I'm not going to be able to do that?' They responded, 'Do you want to die? Because we talked to your agent and you're in the next eight episodes.'" In addition to all of the legwork and preparation, David says the book, Secrets of Screen Acting (for which he recently finished voicing the audio book version), was also helpful. David also teaches voiceover courses on VO2gogo.com and he created the Rehearsal app. Here's how the app came about. David was in his agent's office and was called to audition across town with little time to prepare. His usual process is to record his lines and his partner's lines. He would then put that recording on iTunes, so he could repeat it until he learned his lines. All he had at his agent's office was his iPhone with voice memo, which did not have a repeat function. When David got to the studio, he learned they decided to write out the part.

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Getting Attention: The Science of Being Captivating Online

Author: Michael Stelzner, Social Media Examiner
Fri, Aug 28, 2015


Do you want to bring more attention to your business or product? Want to find out what inspires people to take notice? To discover how to get people's attention online, I interview Ben Parr. More About This Show The Social Media Marketing podcast is an on-demand talk radio show from Social Media Examiner. It's designed to help busy marketers and business owners discover what works with social media marketing. In this episode I interview Ben Parr, the former co-editor for Mashable. He's also the co-founder of DominateFund—invest in great companies. His new book is called Captivology: The Science of Capturing People's Attention. Ben will explore the science of getting attention. You'll discover the different types of attention, as well as some of the triggers. Share your feedback, read the show notes and get the links mentioned in this episode below. Listen Now You can also subscribe via iTunes, RSS, or Stitcher. How to subscribe on iPhone. Here are some of the things you'll discover in this show: Getting Attention Ben's backstory Ben talks about how his personal blog led to writing for Mashable in 2008. Some of the stories on Ben's blog hit Digg, which was big at the time. Mashable noticed and asked Ben to write for them. He then came on board as a junior editor, and was promoted to co-editor in 2009, which was when he moved to San Francisco. Ben was with Mashable for 3 1/2 years. As co-editor, Ben was in charge of the West Coast. Since he was the only one in Silicon Valley for a long time, if anything came up in Silicon Valley (like they needed someone to talk to Mark Zuckerberg), they called on Ben. He wrote about 2,400 articles and also helped manage and mentor a lot of reporters and junior editors. Ben's book, Captivology, came about a couple of years ago. When Ben was just starting out investing in companies, he realized they were all asking for help with press and marketing, customer and user acquisition, and virality. He explains that all of these areas are about getting attention for products and getting users. Ben says he did a lot of research, and realized there was a lot of interesting information about attention over the last 50 years, but no one had put it together into something mainstream. Listen to the show to discover why Captivology was the book he had to write. The science behind the book For Captivology, Ben went through more than 1,000 different research studies and interviewed dozens of PhDs, as well as business leaders and thought leaders, like Sheryl Sandberg, Steven Soderbergh and David Copperfield. They helped him frame the book in a way that there's a lot of science and research, but also practical information. There's knowledge people can use in daily life. Going into the book, Ben had theories about things like reward systems, and confirmed some of his beliefs on how they work. For example, there's a type of reward-giving, called post-action rewards. This is when someone gets a reward as a surprise after completing an action. When you surprise people with a reward, it reinforces behavior. Listen to the show to discover why incentives are the worst ways to get attention. The three types of attention In Ben's research, he discovered three stages of attention: immediate, short and long attention. Immediate attention. This is the immediate and automatic reaction people have to certain sights, sounds and stimuli. When people hear a gunshot they duck, which is an automatic reaction to protect themselves. There's a lot of fascinating science on how that works and why it matters, Ben says. Short attention. Short attention is the second stage. That's when people start consciously focusing on something. When someone starts watching a show or reading a story about something, that's short attention. Long attention. A lot of people don't think about the third stage, which is long attention (long-term interest in a subject).

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Content for Business: How to Build Your Business on a Solid Content Foundation

Author: Michael Stelzner, Social Media Examiner
Fri, Aug 21, 2015


Do you have a great idea for a business? Wondering if content marketing will help move the needle? To discover what it takes to build a content-driven business, I interview Joe Pulizzi. More About This Show The Social Media Marketing podcast is an on-demand talk radio show from Social Media Examiner. It's designed to help busy marketers and business owners discover what works with social media marketing. In this episode I interview Joe Pulizzi, founder of the Content Marketing Institute, author of the book Epic Content Marketing and the founder of Content Marketing World, the leading conference for content marketers. Joe's latest book is Content Inc.: How Entrepreneurs Use Content to Build Massive Audiences and Create Radically Successful Businesses. Joe will explore how you can build a sustainable small business with smart content marketing. You'll discover the six steps to take to create a content business in any niche. Share your feedback, read the show notes and get the links mentioned in this episode below. Listen Now You can also subscribe via iTunes, RSS, or Stitcher. How to subscribe on iPhone. Here are some of the things you'll discover in this show: Content for Business When and why Joe started the Content Marketing Institute Joe shares how he got into the content marketing industry. He was vice president of custom media (also known as content marketing) at business publishing company Penton Media until 2007. At Penton, Joe and his team helped advertisers who wanted to do something unique tell their stories. For example, if a company like Microsoft wanted to tell a story to an executive audience, Joe and his team would help them create an ongoing newsletter, a magazine, blog series or webinar series. Joe did that for seven years. Joe left Penton at the end of March 2007 and wrote his first blog post titled "Why Content Marketing?" on April 26, 2007. That led up to Joe launching Junta42, which he says was basically the eHarmony for content marketing. The idea was to match brand sites that wanted to outsource some portion of the content process (creation or distribution) with agencies that would pay for the service to get the leads. Joe explains how in 2008, with no money, no paid distribution and about 2,000 subscribers, he decided it was time to build relationships with influencers. He started a research project called The Top 100 Content Marketing Blogs. (I was on the list first for White Papers and then Social Media Examiner.) He notified everybody who was on the list, and it just took off. Fast-forward to 2009, Joe shares, the model was working and they matched up about 1,000 projects. However, they were still having trouble getting companies to pay for a subscription to the service, even though they were driving leads to them. After his best case study (they sent a $1 million+ customer to an agency, and the agency decided not to renew their subscription), it finally hit Joe that this business was not going to work. Although Joe was "in love with his product," he finally figured out the key was to fall in love with your audience and focus on their needs and pain points. His audience was asking for training, education, consulting and speaking. They weren't even ready for a matching service, because they didn't even know how to create a content marketing strategy. Joe pivoted to the education and training concept and launched Content Marketing Institute six months later. That was May 2010. "At that moment we said we were going to create the leading online destination for content marketing, the leading magazine and the leading event," Joe recalls. "And within two years we were able to do that." Listen to the show to hear how Joe and I first connected, as well as the similarities between our projects. Why now is the time to get into a content-driven business Content Inc. is Joe's fourth book. The other three are content marketing–related and f...

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Online Security for Business: What Marketers Need to Know

Author: Michael Stelzner, Social Media Examiner
Fri, Aug 14, 2015


Is your online identity secure? Are you concerned about hackers? To discover how to secure your social profiles, your online accounts and your identity from hackers, I interview Chalene Johnson and Darren Natoni. More About This Show The Social Media Marketing podcast is an on-demand talk radio show from Social Media Examiner. It's designed to help busy marketers and business owners discover what works with social media marketing. In this episode I interview Chalene Johnson and Darren Natoni. Chalene is a fitness celebrity, author of the book Push and has large followings on Instagram and Facebook. She's also someone whose online identity was hijacked and sold to the highest bidder. Darren is a former special agent with the DEA who specializes in online security. He's also the chief technology officer for Shaun T, a fitness celebrity with millions of followers. Chalene and Darren will explore what marketers and entrepreneurs need to know when it comes to securing their online accounts and more. You'll discover how to be safe online and protect your identity from hackers. Share your feedback, read the show notes and get the links mentioned in this episode below. Listen Now You can also subscribe via iTunes, RSS, or Stitcher. How to subscribe on iPhone. Here are some of the things you'll discover in this show: Online Security for Business When Chalene got hacked Chalene explains how she was enjoying a perfect day (a fact that she even tweeted out), when she got hacked. Someone changed her bio and had been tweeting at the same time she was tweeting. So Chalene changed her password to something out of the ordinary, logged back in and changed her bio. Then, it happened again. The hackers were sending out porn and tweeting other people at the same time Chalene was on Twitter. Her other accounts were hacked as well. She felt like she wasn't safe in her own home. Even though it was an Internet attack and there wasn't a physical threat, Chalene recalls that it felt like it. Darren shares where he was on the night of Chalene's cyberattack. He and his wife just got home from dinner and were flipping through Instagram when they noticed that Chalene's account had content she normally wouldn't post. So he texted her and said he thought she'd been hacked. She wrote back that she knew and was freaking out. He said to call him so they could get it under control and get the hackers out of her system. By the time Chalene called Darren, her Twitter, Instagram and Facebook had been taken over. And, though she didn't realize it yet, the hackers were also in her inbox. Chalene and Darren spent eight hours, working through the night, trying to patch everything up. People assume it's personal, Chalene says, but that's not the case. It hit her especially hard because social media is her livelihood. The hackers deleted everything she posted on Instagram over the last four and a half years, and they started posting videos of animal cruelty and violent porn. Chalene felt helpless and responsible. The cost of the hack, which included security experts, loss of wages and rebuilding her security, was in excess of $200,000. Darren says hacking is a sport for some people and a hobby for others. They are experts in their field. Since they don't have legal ways to demonstrate their expertise, this is how they do it. Don't worry about hackers, Darren suggests. Focus on what you need to do to protect yourself. Situations like this expose holes that we knew existed, and that we should have patched, but kept putting it off. It's like waiting until a health condition pops up and then deciding to get in shape. Sometimes it takes an unfortunate disaster to get someone to appreciate the value of simple preventive measures. Listen to the show to hear how engaging with the hackers made things worse for Chalene. What defenses to put in place Darren says to protect yourself,

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Thought Leadership: How to Remain Top of Mind in Your Industry

Author: Michael Stelzner, Social Media Examiner
Fri, Aug 07, 2015


Do you consider yourself a thought leader? Want to know what it takes to become a guest on a major podcast or a speaker at large events? In this episode I go behind the scenes at Social Media Examiner with Phil Mershon. More About This Show The Social Media Marketing podcast is an on-demand talk radio show from Social Media Examiner. It's designed to help busy marketers and business owners discover what works with social media marketing. In this episode I interview Phil Mershon, director of events at Social Media Examiner. This show is the official third anniversary of the Social Media Marketing podcast. Phil and I will explore how we pick the thought leaders in our industry for our conferences and podcast. You'll discover how to become a thought leader in any industry. Share your feedback, read the show notes and get the links mentioned in this episode below. Listen Now You can also subscribe via iTunes, RSS, or Stitcher. How to subscribe on iPhone. Here are some of the things you'll discover in this show: Thought Leadership What thought leadership means Phil talks about the two parts that go into being a thought leader. First, there's the "thought" element. It starts with people who have excellent forward thinking, stay on the cutting edge and push boundaries, understand deeply how things work and are able to articulate it. And second, they must be a "leader," someone whom others listen to and follow. A thought leader does those things over time, consistently producing material that people will listen to month in and month out. Before I started Social Media Examiner, I was called one of the leading authorities in the white paper world. To earn that, I constantly wrote articles, started a blog, did training, wrote a book, summarized industry research and had a monthly newsletter. Establishing yourself as a thought leader is a lot of work. Even harder is maintaining it. Mari Smith is an excellent example of someone who chose to own her title of "Facebook Expert," and is having great results. Listen to the show to discover how long Phil and I have been working together and what we did before Social Media Examiner. How we decide who should be on the podcast and on our stages When deciding on our content, we ask two questions: "What should people speak about?" and "Who should speak about those subjects?" To determine what people will speak about, we look very carefully at the data, Phil explains. We study our annual Social Media Marketing Industry Report, which is based on the subjects our readers tell us they do and do not care about. It influences decisions about the kinds of speakers we need to find, which sometimes means we need to seek out experts we don't know yet. If you want to pitch yourself to a conference or podcast, it's important to first study it. Look at the organization's typical lineup to see what kinds of things people are speaking about, and determine if you're a fit. Not every thought leader is appropriate for every situation. We get inquires all the time from people who pitch us things that aren't appropriate. Listen to the show to hear how booking speakers is like programming for television. What we look for in our speakers Phil and I share the four criteria we look for in a speaker. 1. Are they a great communicator? We're not just looking for inspirational communicators, we are looking for people who can explain or teach at a very deep level how to use the different social media platforms. A lot of people think they're great communicators, but a lot of people also think they're good drivers. I share how when Sally Hogshead was keynoting at Social Media Marketing World, she said "Raise your hand if you think you are a good driver." About 95% of the hands went up in the room. Then she says, "Interestingly enough, research shows that only 55% of people are good drivers, so that means that about 40% of you are kidding your...

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Online Reviews for Local Businesses: What Marketers Need to Know

Author: Michael Stelzner, Social Media Examiner
Fri, Jul 31, 2015


Do you own or manage a local business? Are you leveraging the full power of online reviews? To discover how to leverage online review services, I interview Martin Shervington. More About This Show The Social Media Marketing podcast is an on-demand talk radio show from Social Media Examiner. It's designed to help busy marketers and business owners discover what works with social media marketing. In this episode I interview Martin Shervington, one of the world's leading experts on Google+ and Google for Business. As a trainer, speaker and consultant, he helps marketers understand how to best utilize Google's services. Martin will explore online reviews for local businesses. You'll discover how to get reviews for your business, as well as how to respond to negative reviews. Share your feedback, read the show notes and get the links mentioned in this episode below. Listen Now You can also subscribe via iTunes, RSS, or Stitcher. How to subscribe on iPhone. Here are some of the things you'll discover in this show: Online Reviews for Local Businesses Google for business In June 2014 Google launched Google My Business, which simplifies how people set up pages. Part of this is for local businesses, so they can appear on a map, get reviews and so on. Martin has been doing research on this and says businesses are not quite connecting the dots on Google+ marketing and using this powerful tool. He says as of last year, only 37% of businesses had claimed their Google listing, 63% have not. Listen to the show to discover more about Google My Business. The impact of reviews Martin has spoken to hundreds of businesses (owners and staff) about reviews. People use reviews as a socialized way to judge the businesses around them, which get more customers as a result of reviews. For example, Martin shares, Tasty Thai in San Mateo can attribute thousands of dollars of revenue to one single positive Yelp review from a guy who had been to Thailand and loves their Thai food. At the moment Yelp has a lot of people's attention, and Martin hopes Google reviews will get to that level as well. Reviews can bring tourists, new people and new business. The downside is there's the potential for negative reviews. "[Businesses have to have] good service, good product and sometimes be willing to say when you haven't got it 100% right," Martin says. Listen to the show to hear about an amazing experience I had while traveling, based on a Yelp review. Google listings Martin explains how Google sometimes auto-generates a business listing, and a lot of people's businesses are listed without them knowing about it. To determine if your business has an auto-generated listing, Google your location to see if anything comes up. If it doesn't, go to Google.com/business to set one up. If it is already set up, click where it says "claim this listing," so you can control uploading photos, reply to posted reviews and more. When you set up a page on Google they verify it by phone or by mail. There are two different types of local pages, Martin continues, a storefront and a service area. If you run your business from home, say you are a service area to hide your address. Once you've claimed your property or set up your page from scratch, there are several things you can do: change the profile image (which is the icon people see when you make comments or reply to reviews), change your cover photo, manage your photos, add what you do to the description area, post on that Google page, reply to reviews, share reviews and more. You can even embed the best reviews on your website. This is how you take the social proof you get from reviews and spread it onto your website. The Google My Business dashboard provides a higher-level frame-of-reference around the things that are connected to your business, such as analytics, your YouTube channel, the page insights and the Google+ page itself.

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Pinterest Marketing: How to Succeed on Pinterest

Author: Michael Stelzner, Social Media Examiner
Fri, Jul 24, 2015


Do you use Pinterest for your business? Want to know what works on Pinterest? To learn how to improve your Pinterest marketing, I interview Jeff Sieh. More About This Show The Social Media Marketing podcast is an on-demand talk radio show from Social Media Examiner. It's designed to help busy marketers and business owners discover what works with social media marketing. In this episode I interview Jeff Sieh, the is founder of ManlyPinterestTips.com, a site designed to help guys understand the marketing power of Pinterest. He also hosts the Manly Pinterest podcast where he explores the latest in Pinterest marketing. Jeff will explore marketing with Pinterest. You'll discover why your Pinterest following matters, as well as Pinterest posting tips. Share your feedback, read the show notes and get the links mentioned in this episode below. Listen Now You can also subscribe via iTunes, RSS, or Stitcher. How to subscribe on iPhone. Here are some of the things you'll discover in this show: Pinterest Marketing Jeff's backstory Jeff has a digital marketing agency in Longview, Texas, where he builds websites and does video marketing. A couple years ago, he decided it was time to take the plunge into social media. Driving home from a long road trip, Jeff was listening to the Social Media Marketing Podcast episode with Cynthia Sanchez, and got intrigued by Pinterest. Once he started playing on the platform, Jeff noticed it was driving a lot of traffic to his relatively new blog. After Jeff's Google+ post, called Manly Pinterest Tip #1, about sharing a secret board with his daughter, did really well, he wrote Manly Pinterest Tips #2-5.  Jeff explains that his concept for Pinterest was a play on the fact that everyone thinks Pinterest is for women. His "manly" version really took off. Jeff did an initial version of his podcast with four other guys. They did seven episodes before switching formats. At the beginning of the year, Jeff brought back the Manly Pinterest Tips podcast as a solo, weekly show, and has interviewed Pinterest experts, like Peg Fitzpatrick, Rebekah Radice and Cynthia Sanchez. He's done about 30 episodes. Since the Manly Pinterest Tips podcast did well, Jeff embarked on an experiment in branding. He figured it took a year to grow a good, manly beard. So he decided he would launch the website and build the brand for a year. "If it doesn't work, I can shave the beard off, it'll be fine," he says. "Well, it worked." Jeff explains the concept of secret and group boards. A secret board is something that only you or you and other people you designate can see. They are a great way to gather info for yourself or for collaboration. You can also create public group boards. Jeff has a board with Peg Fitzpatrick about bacon and an Instant Instagram Tips. Listen to the show to hear more about Jeff’s secret boards. Men & Pinterest Contrary to popular belief, there is tons of stuff for guys on Pinterest. Jeff explains that men are the fastest growing demographic on Pinterest. In 2014 the number of men on Pinterest doubled. In fact more men use Pinterest in the United States every month than read Sports Illustrated and GQ combined. To make his point about good content for men on Pinterest, Jeff calls out boards from the National Hockey League, the National Football League and Major League Baseball. Jeff also mentions his popular woodworking board, DIY boards (from Lowe's and Home Depot, for example) and more. All of this content appeals to men. Listen to the show to discover why Jeff finds the stereotype about men and Pinterest funny. Buyable pins Buyable pins are a way for people to purchase products through Pinterest. It's rolling out this summer, starting mostly with major brands like Macy's, Neiman Marcus and Nordstrom, and ecommerce platforms Shopify and Demandware. Buyable pins will be huge for business,

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Sharing: The Art and Science of Social Sharing

Author: Michael Stelzner, Social Media Examiner
Fri, Jul 17, 2015


Do you create content for your business? Want to encourage people to share it? To explore the art and science of social sharing, I interview Bryan Kramer. More About This Show The Social Media Marketing podcast is an on-demand talk radio show from Social Media Examiner. It's designed to help busy marketers and business owners discover what works with social media marketing. In this episode I interview Bryan Kramer, a social strategist and founder of PureMatter, a social media agency. His first book is Human to Human and his newest book is Shareology: How Sharing is Powering the Human Economy. Bryan will explore social sharing and what marketers need to know. You'll discover the different types of people who share, as well as mistakes people make when sharing. Share your feedback, read the show notes and get the links mentioned in this episode below. Listen Now You can also subscribe via iTunes, RSS, or Stitcher. How to subscribe/review on iPhone. Here are some of the things you'll discover in this show: Sharing Why Bryan wrote Shareology Bryan explains that he started working on Shareology before he wrote Human to Human. "H2H was a surprise baby," Bryan says. He set Shareology aside and continued with the other, because the Human to Human philosophy seemed to resonate more. Plus, he says, Human to Human provides the best platform used for sharing and not the other way around. Shareology, which is two years in the making, is the study of how, what, where, when and why people and brands share. As a self-proclaimed anthropologist, Bryan has a lot of interest in the subject. Bryan says he always asks his audience what class they took on sharing. In kindergarten, kids learn how to share their toys, but that's about it. It's a skill people learn on top of school, and is part of some classes, like communications, but is not a focus. Social sharing comes in many different flavors, he explains. Meerkat and Periscope are new flavors, but there are so many more. Shareology focuses on the evolution of sharing: the past, present and future. Listen to the show to learn how people shared articles before social media. Why people share For the book Bryan did more than 250 interviews with executives, marketers and social media people, as well as professors of linguistics, psychology, sociology and so on, with the question "why people share" in mind. The answer came down to one thing: connection. People all have the desire to reach out and connect with other people, whether it's through sharing content and having someone reply back or by sharing other people's content and helping them out. These are the six types of people who share: Altruist: Someone who shares something specific about one topic all the time. Careerist: Someone who wants to become a thought leader in their own industry, so they can see their career grow. Hipster: Someone who likes to try things for the first time and share it faster than everyone else. Boomerang: Someone who asks a question so they can receive a comment only to reply. (This can be a troll, but not necessarily. It can be a positive or a negative situation.) Connector: Someone who likes to connect one or more persons to each other. Selective: This is the observer, which some people call a lurker. The majority of the internet observes and then selectively picks pieces to direct or private message other people. Bryan says, while people ebb and flow between different types, we all tend to lean toward one. For example, tech evangelist Robert Scoble is primarily a Hipster, but it doesn't mean he isn't a Careerist or a Selective too. Bryan also touches on the future of sharing. Bryan interviewed the chief scientist of Watson Analytics and learned the computer system Watson (the computer that defeated the other players in Jeopardy!) will be able to tweet in such a way that you'll never know if it's a person or a computer.

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Supporting Customers With Facebook: What Businesses Need to Know

Author: Michael Stelzner, Social Media Examiner
Fri, Jul 10, 2015


Are your customers active on Facebook? Have you got a plan to support your customers via Facebook? To learn how to use Facebook to support customers, I interview Mari Smith. More About This Show The Social Media Marketing podcast is an on-demand talk radio show from Social Media Examiner. It's designed to help busy marketers and business owners discover what works with social media marketing. In this episode I interview Mari Smith, the world's leading Facebook marketing expert. She co-authored Facebook Marketing: An Hour a Day and is author of The New Relationship Marketing. Mari also teamed up with Facebook to assist in educational events. Mari will explore a few new updates from Facebook and how to use Facebook for customer service and support. You'll discover how to create a good Facebook experience for your customers. Share your feedback, read the show notes and get the links mentioned in this episode below. Listen Now You can also subscribe via iTunes, RSS, or Stitcher. How to subscribe/review on iPhone. Here are some of the things you'll discover in this show: Supporting Customers With Facebook Recent Updates: Instant Articles and Facebook Messenger Mari believes Instant Articles were inspired by the video autoplay function on Facebook. Instant Articles, which make content more appealing, enticing and engaging, are only visible on the iPhone at this time. Introducing Instant Articles, a new tool for publishers to create fast, interactive articles on Facebook. Posted by Facebook Media on Tuesday, May 12, 2015   Currently there are only nine media partners that can create Instant Articles, which are posts that come alive with audio and movement on the page (animation, video). The New York Times, National Geographic, BuzzFeed, The Atlantic, The Guardian and BBC News are some of the publishers creating these interactive articles. Mari also shares about the changes to Facebook Messenger. At the F8 Conference in March 2015, Facebook announced they're opening up the Messenger API. This means any third-party developer can create an app that will work with Messenger. So if someone sends you a link to something in a Facebook message, it may ask you to install an app when you click on it. Messenger is also integrating with businesses, although there are only a few online merchants doing this as of now. With this functionality, when people make a purchase, Messenger will ask them if they want to get updates for this merchant via Facebook Messenger. That's almost as good as having a person's cell phone number, Mari explains, because there's a high open rate for SMS messages. Using this technology, merchants can make purchase recommendations or send shipment updates via Messenger, for example. It basically opens up the dialog between the business and the customer. Listen to the show to hear how Instant Articles are similar to LinkedIn Publisher. Why businesses should use Facebook for customer service Mari believes Facebook should be part of a business's customer service plan, since most people are already on Facebook and many use Facebook through mobile devices. Mari talks about how she was recently interviewed for a Wall Street Journal article on how companies like JP Morgan and Coca-Cola are turning off voicemail, and cutting millions of dollars in expenses by doing this. Mari thinks it's a sign of the times. The biggest challenge for businesses is that customers have so many different ways to contact them: a tweet or DM on Twitter or a Facebook wall post, comment or direct message. It can be unwieldy. Companies should also look at the features recently added for business pages on Facebook. The newest call to action button on ads is "Call Now." Facebook wants people to call businesses. They realize if a phone is in someone's hand, they can just press the Call button. The challenge is businesses would need to have staff on standby or a system in plac...

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YouTube Community Development: How to Build a Following With YouTube

Author: Michael Stelzner, Social Media Examiner
Fri, Jul 03, 2015


Do you create YouTube videos? Want to increase your audience? To learn how to create an online community using YouTube, I interview Tim Schmoyer. More About This Show The Social Media Marketing podcast is an on-demand talk radio show from Social Media Examiner. It's designed to help busy marketers and business owners discover what works with social media marketing. In this episode I interview Tim Schmoyer, the author of 30 Days to a Better YouTube Channel and The Secret to Building Your YouTube Audience. His site, videocreators.com helps people spread their message via video. Tim explores how to create a community with YouTube. You'll discover how to make videos that will engage your viewers and keep them watching. Share your feedback, read the show notes and get the links mentioned in this episode below. Listen Now You can also subscribe via iTunes, RSS, or Stitcher. How to subscribe/review on iPhone. Here are some of the things you'll discover in this show: YouTube Community Development How Tim got involved with YouTube Tim explains how one night in grad school (March 2, 2006), he was bored at home, and decided to check out YouTube. After seeing what was on there, he decided to upload his first video. It was a quick, 30-second video of him talking to the camera. He had no idea where that first experience would lead. httpv://www.youtube.com/watch?v=0sbC_K0cCUI As this was pre-Facebook, Tim says he and his girlfriend at the time made videos to show their friends and family what they were up to. They made videos of their dates, engagement and wedding, as well as when they moved, had kids and so on. Tim believes they made about 1,000 videos just sharing their story. It started as a way to communicate with family and friends. Along the way, other people started watching. Around 2009, Tim reached out to Mark Robertson, ReelSEO, and YouTube personality Kevin Nalty, and asked them why certain things did and did not work on YouTube. When they didn't know the answers, Tim decided to figure it out himself. He said he'd report back to them what he learned. Tim began having conversations with people who were trying to figure out the same things about YouTube and audience growth. That was the start of him turning YouTube into his business. A while later, Tim reached out to Mark Robertson again with constructive feedback. Tim told Mark that while he had a great website about video, there was nothing being done with online video. Tim ended up taking over Mark's YouTube channel, and trained the site's viewers how to master YouTube as a platform for audience development. After a few years, Tim started working full time for an animation studio to do audience development for their web series. A year later, after he had grown it to almost 100,000 subscribers, Tim's job was eliminated. However, they paid him full-time for six months to get his own business started. In February 2013, Tim launched his YouTube channel, called Video Creators. By the end of six months, it was his full-time income. Video Creators has three series on it. Every Tuesday, Tim talks about news in the online video industry. Wednesdays, he shares a YouTube tip. Then, on Thursdays he answers a question from his audience. The channel revolves around using online video as a platform to change lives. Without spending any money on promotion, Tim has grown his YouTube channel to over 75,000 subscribers and more than four-million views. He gets tons of interaction and engagement, including about 15,000 comments a month. Listen to the show to learn what YouTube was like in the beginning. Common mistakes with video The biggest mistake Tim sees people make with video is that they treat it like it's the same as television. People new to video (who don't watch YouTube) don't have another frame of reference for how to craft video content. Therefore, they make the same content they would create for television,

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Facebook Groups: How to Nurture a Community on Facebook

Author: Michael Stelzner, Social Media Examiner
Fri, Jun 26, 2015


Do you have a Facebook group for your community? Are you considering starting a Facebook group? To learn how to use a Facebook group to build a loyal community that helps your business, I interview Jared Easley. More About This Show The Social Media Marketing podcast is an on-demand talk radio show from Social Media Examiner. It's designed to help busy marketers and business owners discover what works with social media marketing. In this episode I interview Jared Easley, host of the Starve the Doubts podcast and co-author of Podcasting Good to Great. He's also co-founder of the Podcast Movement, the industry-leading conference for podcasters. In this episode Jared will explore how he uses Facebook groups to cultivate an active community of podcasters. You'll discover the benefits of building a Facebook group, as well as tips for getting started. Share your feedback, read the show notes and get the links mentioned in this episode below. Listen Now You can also subscribe via iTunes, RSS, or Stitcher. How to subscribe/review on iPhone. Here are some of the things you'll discover in this show: Facebook Groups How Jared's podcasting conference got started In January 2014 Jared and co-founders Dan Franks, Gary Leland and Mitch Todd were at New Media Expo when they overheard several attendees asking why there wasn't a podcast conference. The group realized if they didn't take a step to create something, someone else would. They decided to move forward, even though there were plenty of things that could have prevented them from even getting started. Jared explains how they reached out to a few people who had put on large events, and asked for their perspective and advice. One person who gave them a lot of feedback was Phillip Taylor, who does a conference for financial bloggers. Armed with information, they turned to Kickstarter to crowdfund the conference. They just needed a small amount ($11,000) to validate the idea, and they weren't sure if it would take 30 days to raise the money or if they'd even get it at all. They asked the podcast community if they would support the conference, speak at it and share it with their network. A lot of people said yes, Jared shares, "but it's one thing to say yes and it's another thing to vote with your wallet." When the campaign was published, they hit that $11,000 within 9 hours. At the end of the 30 days, they had over three times the amount needed, which was more than enough validation to sell tickets, pursue sponsors and follow through. Six hundred people came to the first Podcast Movement Conference. Listen to the show to hear more about the Podcast Movement Kickstarter campaign. Why Jared started a Facebook group The Podcast Movement created a Facebook page so they could do ads and other promotions leading up to the conference, but they didn't initially have a Facebook group. Although they went to other podcast-focused Facebook groups to spread the word, they had to be careful, because some of the groups had a smart but strict policy on self-promotion. As soon as the first event was over, there was so much excitement that they realized they needed to create a way for the attendees to continue conversations. That's when Jared and his co-founders started the Facebook group. Not even a year later, the group has 1,600 members and is growing every month. The group is called Podcast Movement - Past, Present, and Future Attendees, so it's open to all past and potential attendees. This way, anyone who is interested in podcasting can be involved in the community and the conversations. Listen to the show to learn the original intent of the group. How the two Facebook communities have helped Jared's business The Podcast Movement group and page have served two different purposes. The Facebook page has been essential for Facebook ads and for getting the word out to people who might not already know about the conference.

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Facebook Growth: How to Create Huge Facebook Communities Without Advertising

Author: Michael Stelzner, Social Media Examiner
Fri, Jun 19, 2015


Wondering how to grow your Facebook following without resorting to paid advertising? Want to discover the secrets to getting more fans and driving them to your blog? To learn how one marketer has built several massive Facebook communities, all through organic growth, I interview Collin Cottrell. More About This Show The Social Media Marketing podcast is an on-demand talk radio show from Social Media Examiner. It's designed to help busy marketers and business owners discover what works with social media marketing. In this episode I interview Collin Cottrell, the founder of WhitetailOverload.com, a website dedicated to deer hunting. He's quickly built a massive following of more than 800,000 fans on his Facebook page, all without advertising. Collin also founded OutdoorOverload.com. In this episode Collin will explore how he built his Facebook pages rapidly, without using paid advertising. You’ll discover how to cross-promote your Facebook pages to grow your following and what types of posts get the most attention. Share your feedback, read the show notes and get the links mentioned in this episode below. Listen Now You can also subscribe via iTunes, RSS, or Stitcher. How to subscribe/review on iPhone. Here are some of the things you'll discover in this show: Facebook Growth Collin's background Collin, who grew up in the Midwest, started hunting with his dad at an early age. He would go to hunting camps with his father and uncles, and they would sit around the campfire, tell stories about hunting and talk about life. Collin found he had a passion for hunting, and wanted to figure out how to make a living from it. In high school Collin started building websites, doing graphic design and using social media (at the time it was MySpace and the beginning of Twitter) to build his way into the hunting outdoor industry. For example, he worked on Bowhunting.net (which was on AOL in 1994 and then launched fully in 1996). Collin also attended hunting and outdoor trade shows, such as the Archery Trade Show, where he would interview the different dealers and put the videos on their websites. The hunting industry needed a new way to market to their growing customer base with social media, Collin says, and that’s how he found his niche. At the same time Collin was going to trade shows, he was building his own marketing company on the side. Developing relationships with major players in the hunting industry was a huge boost to his business. Listen to the show to discover the similarity between how Collin and I got started, even though we're in very different niches. Collin's start on Facebook Around 2007, Collin launched a graphics/web design/marketing agency with a focus on the hunting and outdoor industry. Facebook pages were just being introduced, so Collin decided to create hunting-related pages to build communities. In addition to the bowhunting page, he started pages for shed hunting, turkey hunting and more. Facebook was different at the time, Collin recalls. If you put out good content, and you had a good following, you could reach a lot of people. He put interesting, informative, value-driven content on the page, such as questions, pictures and videos. A short time later, Collin decided to create a whitetail deer hunting page, since it’s the top tier in the hunting industry in America. He did crossovers from the other pages to get fans to the new one. This Facebook page grew organically very quickly through contests, content and posting several times a day. A year and a half ago, when they were at 500,000 fans, they were able to reach 25 to 50 million people a month. Whitetail Overload launched August 1, 2014. Since Collin is a web and graphic designer, he was able to build landing pages and apps for his giveaways right in Facebook, which drove people to his pages, as well as other large hunting-related niche pages. Giveaways, Collin shares,

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Meerkat and Periscope: How Businesses Are Using Live Mobile Broadcasting

Author: Michael Stelzner, Social Media Examiner
Fri, Jun 12, 2015


Are you interested in live mobile broadcasting? Have you tried Meerkat or Periscope? To learn about mobile broadcasting apps, I interview Brian Fanzo. More About This Show The Social Media Marketing podcast is an on-demand talk radio show from Social Media Examiner. It's designed to help busy marketers and business owners discover what works with social media marketing. In this episode I interview Brian Fanzo, partner and chief digital strategist at Broadsuite, a company that helps businesses succeed with social and mobile marketing. Brian is one of the leading authorities on Meerkat and Periscope. In this episode Brian Fanzo will explore the live mobile broadcasting apps Meerkat and Periscope and what they mean for your business. You'll discover the pros and cons of each platform, as well as how to get started. Share your feedback, read the show notes and get the links mentioned in this episode below. Listen Now You can also subscribe via iTunes, RSS, or Stitcher. How to subscribe/review on iPhone. Here are some of the things you'll discover in this show: Meerkat and Periscope How Brian got started with mobile broadcasting Brian, who calls himself a change evangelist, has a technology background and a love of social media. He is always looking for ways people can leverage technology to be more productive and tell their story in unique ways. Brian likes to jump on every new app: it’ll either fail fast, and he’ll uninstall it or he'll run with it! Mobile broadcasting definitely falls into the later category. Brian shares how he was introduced to Meerkat. He was speaking at the Mobile World Congress in Barcelona, when he got a message from someone who worked at Twitter, telling him that Ashton Kutcher and Gary Vaynerchuck were on a new video app. About 35 seconds later, Brian had downloaded it and clicked the start button. Meerkat came out February 26, 2015, and Brian was on it March 2. Brian took to Meerkat immediately. He put his mobile device on his tripod, hit the stream button, put in the event hashtag and was live. He treated it like he does his regular YouTube videos: walking around, describing the event and sharing it with his audience. About three minutes in, someone commented, “I see the Samsung booth, can you turn to your right.” That’s when Brian realized he didn’t just bring the experience to his audience, he was letting his viewers be a part of it. People in the United States could dictate what they saw in Spain. "It felt interactive, like having a true conversation," he recalls. Since Brian was about to go to South by Southwest,  he put some strategy behind his Meerkating. Brian contacted a couple of brands that were holding different events, and asked for backstory, so he could be prepared to cover them. During SXSW, Brian did a Meerkat of all the sessions he went to, as well as a preview each morning and recap every evening. About 300-800 people watched each stream, no matter what he was talking about. Periscope was released into the Apple store during Social Media Marketing World (the last week of March 2015), and Brian recalls using Periscope for first time during the opening keynote. Listen to the show to hear where Brian was when he heard about Periscope at Social Media Marketing World. How live streaming apps work "Live streaming isn’t anything new," Brian explains. "It’s really just turning on a video and opening the portal to anyone who wants to use it." What's new is the fact that we’re able to download an app, sign in with a Twitter account or phone number, click stream and post the link. Then anybody in your Twitter community can click on that link and watch whatever you’re showing on your phone. The big piece is the mobile aspect. It’s as simple as a basic tweet and hitting the “stream” button. Listen to the show to learn how and where to watch a Meerkat or Periscope live stream. Businesses uses for live broadcasting

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How a Blog Launched a Movement: The Vani Hari Story

Author: Michael Stelzner, Social Media Examiner
Fri, Jun 05, 2015


Do you have a blog? Want to use your blog to inspire change? This episode explores how a blogger followed her passion and grew a mega following in a few short years. More About This Show The Social Media Marketing podcast is an on-demand talk radio show from Social Media Examiner. It's designed to help busy marketers and business owners discover what works with social media marketing. Join me as I interview Vani Hari, who is known online as the Food Babe. Her popular blog, FoodBabe.com, focuses on healthy eating. She's built a large platform through articles and videos that investigate unhealthy ingredients in food. Her new book is called The Food Babe Way. In this episode Vani will share how she got started with her blog and built her following. You'll discover how to apply Vani's lessons and journey to your own business blog. Share your feedback, read the show notes and get the links mentioned in this episode below. Listen Now You can also subscribe via iTunes, RSS, or Stitcher. How to subscribe/review on iPhone. Here are some of the things you'll discover in this show: How a Blog Launched a Movement Vani's story Vani's parents were from India, and moved to the United States right after they married. The first thing Vani's father introduced her mother to was a McDonald's hamburger. Since cows are sacred in India, her mother had never eaten a hamburger before and it was a shock to her system. It turned out American food didn't sit well with Vani's mother, so she just made Indian food at home. However, she let Vani and her brother eat whatever they wanted. Because the siblings wanted to fit in with their neighbors and peers (Indian food looked weird and smelled funny to some of the other kids), they shunned their mother's cooking and asked for fast food and other processed foods. As a result, Vani had a lot of health issues as a child: eczema, asthma, allergies and stomachaches. She didn't tie them to food; she thought they were largely genetic, because her brother also had health issues. Many years later, her health issues caught up with her. Vani was working in a prestigious job for a big-six consulting firm shortly after she graduated from college. She gained over 30 pounds right away (eating catered meals brought into the office and fancy dinners out), and landed in the hospital with appendicitis. Vani didn't look or feel well. It was a major wake-up call. After her recovery, when Vani got back to work, she started to research health and nutrition. She wanted to lose the weight and get healthy. Vani set out to learn about what she was eating; what the ingredients were, why they were in the food and why the food companies were using them. She discovered the chemicals put in food (many of which were invented in the last 50 years or so) were there just to improve the bottom line of the food industry, to figure out how to sell food cheaper by using food-like substances and making them taste like real food. Vani realized the majority of the food she had been eating was processed and had little to no nutrients left in it. The health incident happened 14 years ago and Vani started the blog 4 years ago. The Food Babe Way is all about adopting healthy eating habits. Listen to the show to discover what Vani's aunt told her cousin about Vani's new look. FoodBabe.com Vani says she created the blog because her co-workers and friends asked her to. She explains how she came up with the name. After asking her husband to register the name EatHealthlyLiveForever.com, Vani recalls him saying, "Are you crazy? That's a horrible name. No one's going to remember that." She asked him to come up with something better. A few minutes later, he saw FoodBabe.com was available on auction, and suggested that. At first Vani didn't want to call it Food Babe because for most of her life, she was anything but a food babe. She decided she wouldn't call herself the Food Babe,

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Twitter Marketing: How Smart Marketers Are Succeeding

Author: Michael Stelzner, Social Media Examiner
Fri, May 29, 2015


Do you use Twitter for your business? Want to discover how to use the latest Twitter updates? To learn more about Twitter marketing, I interview Joel Comm. More About This Show The Social Media Marketing podcast is an on-demand talk radio show from Social Media Examiner. It's designed to help busy marketers and business owners discover what works with social media marketing. In this episode I interview Joel Comm, a serial entrepreneur and the author of 12 books. His latest project is an apparel brand you can find at DoGoodStuff.com. Joel's latest book is Twitter Power 3.0: How to Dominate Your Market One Tweet at a Time. In this episode Joel will explore new updates to Twitter, along with video, his favorite apps and more. You'll discover how to use Twitter more effectively. Share your feedback, read the show notes and get the links mentioned in this episode below. Listen Now You can also subscribe via iTunes, RSS, or Stitcher. How to subscribe/review on iPhone. Here are some of the things you'll discover in this show: Twitter Marketing How Joel got involved with Twitter Joel, who has been building businesses online since 1995, likes to explore different technology and new ways to communicate. Twitter and microblogging interested Joel, since he had already been blogging for several years. In May 2007 Joel posted his first tweet. "In true, first-tweet form, it was utterly forgettable," Joel recalls. "I think it was something like 'Trying to figure out what this Twitter thing is.'" That was about it, until six months later, when Joel gave Twitter another try. He looked more closely, and decided Twitter was a cool platform for engagement. Sometime in 2008, after Joel accumulated about 5,000 followers, a friend told him John Wiley & Sons was looking for somebody to write a book on how to use Twitter for business. They connected and hit it off. The first edition of Twitter Power came out in February 2009. At the time, many were still trying to figure out Twitter, which posed the question, "What are you doing?" "We began to realize the heart of social media is about sharing life, relationships, the journey that we are on together," Joel says. "It's the points of commonality that we have in many of these mundane activities ... that bring us closer together. Therein lies the power of Twitter to connect people." An organic tweeter, Joel uses Twitter.com and the Twitter app on his phone. For those who like to consolidate and schedule tweets, he recommends tools like SocialOomph and Hootsuite. Listen to the show to hear both of our initial thoughts on Twitter. How the retweeting process has changed In the past if people wanted to retweet something, they would have to take all of the original tweet's text, copy it and put "RT" in front of it. They could only comment if there was any space left in the 140 characters. Joel believes Twitter finally realized that when people want to retweet, they have something they want to say about it. So now, if you want to retweet, you can quote that tweet and still have 116 additional characters left to add to it. This change makes these retweets feel like more of a conversation, because it puts all related tweets together. The way it works is simple. If you are in the app, you can retweet and share as is or quote the tweet. If you are on the site and you click Retweet, it opens up a window and you can comment or just retweet. Listen to the show to learn what Joel thinks of the Twitter character limit. Twitter video Joel starts by talking about Vine. You can record a Vine video and it automatically goes to Twitter. In addition to doing a straight video, Vine allows you to do creative things. For example, you can hold down the recording button, let up with your thumb, then point in another direction and take some other video, until you've got your full segment. Joel finds native Twitter video more interesting,

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Stand Out: How to Build a Following That Matters

Author: Michael Stelzner, Social Media Examiner
Fri, May 22, 2015


Are you wondering how to stand out in the noisy online world? Want to build your status as a thought leader? To discover new ways how to stand out, I interview Dorie Clark. More About This Show The Social Media Marketing podcast is an on-demand talk radio show from Social Media Examiner. It's designed to help busy marketers and business owners discover what works with social media marketing. In this episode I interview Dorie Clark, author of Reinventing You and an adjunct professor at Duke University. She's also a consultant and speaker. Her clients include Google and Microsoft. Her latest book is called Stand Out: How to Find Your Breakthrough Idea and Build a Following Around It. In this episode Dorie will explore how to stand out in the noisy online world. You'll discover why creating breakthrough ideas and becoming an expert are essential today. Share your feedback, read the show notes and get the links mentioned in this episode below. Listen Now You can also subscribe via iTunes, RSS, or Stitcher. How to subscribe/review on iPhone. Here are some of the things you'll discover in this show: Stand Out Dorie's backstory Dorie started her marketing and strategy consulting business nine years ago, following a pretty eclectic career. After studying theology in graduate school, Dorie was a political reporter, a spokesperson for first a gubernatorial and then a presidential campaign, and ran a non-profit. Through her journey, Dorie noticed increasing numbers of people reinventing themselves, so she wrote Reinventing You to capture best practices for the process. She then realized the next challenge (after you find the place to make your mark) is to become a recognized expert. She wanted to learn from the best, so Dorie interviewed 50 top thought leaders, including Seth Godin, Daniel Pink and David Allen, to try to figure out how they came up with their breakthrough ideas and built their following. Dorie wanted to demolish the myth that famous people are perceived as having always been famous. There are certain replicable actions that anyone can do with the right strategy. One common thread is that all of the people she profiled are known for their ideas. The idea comes first, and then these people roll up their sleeves and work in the trenches in their profession to spread their ideas. Mindset is a key factor in whether someone will be successful. Dorie refers to Carol Dweck from Stanford University, who talks about a growth mindset versus a fixed mindset. If you have a growth mindset and you're not getting the results you want, you believe if you change what you're doing, you'll get those results. If you have a fixed mindset and you're not getting the results you want, you think it must be because you're not smart or talented enough, and there's nothing you can do to change it. Sharing ideas puts you in a position of vulnerability, because it's possible people won't like them. However, it's fundamentally an act of generosity if you have ideas you believe can help the world. People need to step up and be willing to share their ideas, because those who are doing it now are no different than anyone else. They are just willing to do something differently. Listen to the show to learn more about what stops most people from becoming successful. Why create a breakthrough idea? A breakthrough idea is something new and valuable that you (and often only you) can contribute, Dorie explains. This is more important than ever, because the world we live in today is so competitive and globalized. There is always going to be someone willing to do the work for less money than you. Ten years ago, if you needed a website designed, you went to the Chamber of Commerce mixer to see who does websites, and you picked a designer. Now, you go on Elance or Odesk and find someone who will do it for half the price around the world. As a result,

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Experiences: How to Stand Out in a New Age of Marketing

Author: Michael Stelzner, Social Media Examiner
Fri, May 15, 2015


Are you looking for a competitive advantage? Have you thought about creating experiences for your audience? To learn how to create experiences and why they are essential to stand out in this noisy world, I interview Robert Rose. More About This Show The Social Media Marketing podcast is an on-demand talk radio show from Social Media Examiner. It's designed to help busy marketers and business owners discover what works with social media marketing. In this episode I interview Robert Rose, chief strategy officer at the Content Marketing Institute. He's co-author of Managing Content Marketing and co-host of the This Old Marketing podcast. His latest book is called Experiences: The 7th Era of Marketing. In this episode Robert will explore how creating experiences can help you stand out in a noisy world. You'll discover businesses doing experiences right, as well as how to get started creating experiences for your audience. Share your feedback, read the show notes and get the links mentioned in this episode below. Listen Now You can also subscribe via iTunes, RSS, or Stitcher. How to subscribe/review on iPhone. Here are some of the things you'll discover in this show: Experiences The book's premise Robert says he and co-author Carla Johnson believe we're moving into a new era of marketing. Marketing school textbooks (which stop around the mid-1990s) teach the five eras of marketing. All eras last about 20 years. According to Robert, we are now in the 6th era, which is relationship marketing. The Relationship Era was kicked off in the early 1990s with The One to One Future by Dr. Martha Rogers and Don Peppers, which gave birth to the CRM movement. As we move into 2015, Robert explains, we are evolving into a new era. "Developing delightful, informative, useful experiences from marketing's lens is really the new way to formulate a marketing strategy going forward," he says. Robert shares more about the evolution of the eras and how they inform this new one. From the early 1990s and into the Internet era (the late 1990s and early 2000s) the goal was to figure out how to develop a database or a relationship with our consumer and deepen it through the use of data, as well as how to assemble richer data sets around the consumer to be able to deliver a better product or service to that consumer, using that relationship. This is what gave birth to the CRM movement as we know it today. As this era progressed, and social media within it, relationship development between a brand and its consumers became more complex. These days, digital more broadly disrupts how we relate to consumers, since we now have to establish a relationship from that first meeting and beyond. That expansion of marketing's responsibility for the full life cycle of the consumer, and the complexity brought on by all of the different channels, are creating a real evolution of marketing. We need to develop more compelling experiences to be able to delight those customers at various stages of their journey. Listen to the show to discover more about the book. What Robert means when he talks about experiences  When a business creates a website or something with a physical dimension, such as a conference or a print magazine, it's creating an experience for its audience. The hope is to deliver value that's separate and discrete from the company's product or service. Robert shares a few examples. Kraft makes macaroni and cheese, as well as other products. However, Kraft's Food & Family magazine and Kraft's online recipes are experiences. They are value delivered to a consumer that's separate from the company's products. Another example would be a home cookware shop that teaches cooking classes as a means of providing a physical experience. The shop is trying to align its brand or a need or want, and is doing so by creating an experience for its customers.

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Purpose: How People Over Profit Leads to Business Opportunity

Author: Michael Stelzner, Social Media Examiner
Fri, May 08, 2015


Does your business have a purpose beyond making money? Want to discover how shifting your business priorities can make a huge difference? To learn how focusing on purpose and people leads to powerful marketing, I interview Dale Partridge. More About This Show The Social Media Marketing podcast is an on-demand talk radio show from Social Media Examiner. It's designed to help busy marketers and business owners discover what works with social media marketing. In this episode I interview Dale Partridge, the founder of Sevenly (a company that couples t-shirts and causes) and a start-up expert. He blogs over at TheDailyPositive.com, founded StartupCamp.com and he has a podcast by the same name. Dale's latest book is People Over Profit: Break the System, Live With Purpose, Be More Successful. In this episode we'll explore how Dale combines purpose and social to create success. You'll discover the business system you need to break in order to be more successful, as well as social media tips to drive traffic for your business. Share your feedback, read the show notes and get the links mentioned in this episode below. Listen Now You can also subscribe via iTunes, RSS, or Stitcher. How to subscribe/review on iPhone. Here are some of the things you'll discover in this show: Purpose Dale's story Dale always thought he was going to be a professional baseball player. When he broke his arm the summer between high school and college, his dreams fell apart. As a baseball pitcher, Dale felt pitchers know how to lead the team, so he decided to create a business. Dale started a fitness company, which grew rapidly but was unsatisfying. So he sold the business. After that he worked in the stock market for a while, before raising money and opening a rock-climbing gym. Dale thought things were going well until he got pulled into the yoga room by one of his business partners and was fired from his own company for being a "horrible leader." Dale changed. He explains how for a few years he went on a frenzy starting companies before hitting a wall. Dale realized chasing profits wasn't putting meaning in his soul. He wanted to figure out how to blend purpose and profit, and this was the beginning of Sevenly. He was 25. "I said, 'let's create a company where every week, we partner with a new charity,'" Dale recalls. "We would create products like shirts and hats and beanies and jackets, and any time somebody bought one of our products, we would give $7 to the charity that week. So if we sold 1,000 products, we'd give that charity $7,000." Sevenly sold 800 products the first week. A few months later, they grew to 10 employees, then 20 employees, and two years later, 45 employees. Sevenly launched on June 13, 2013. httpv://www.youtube.com/watch?v=neHwgakQcGI Dale explains that seeing money not as the primary goal, but as a byproduct of helping a million people, was the shift. He got lost in something that was so much fun and literally changing the world. Sevenly has raised $4.2 million in $7 donations. Listen to the show to learn about the "aha" moment that set Dale on this path. The system businesses need to break Dale explains the cycle of companies. They often start with a cycle of honesty and move into an era of efficiency. When companies get big, they go from people over profit to people and profit, and become addicted to more. They start confusing being bigger with being better, he adds. What often comes after the efficient era is what Dale calls the deceptive era. This is when businesspeople start to lose their soul and forget why they started the company. At that point they either go out of business, or those who stick around enter the final apologetic era. That's where they earn back consumers' trust, and go back into the honest cycle. For example, Domino's Pizza was one of the worst companies in the world in the 1990s. They released a documentary called The Pizza Turnaround in...

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Word of Mouth: Getting Others to Talk About Your Business

Author: Michael Stelzner, Social Media Examiner
Fri, May 01, 2015


Do you want more people to talk about your brand or business? Want to discover how to get the ball rolling? To learn about word-of-mouth marketing, I interview Ted Wright. More About This Show The Social Media Marketing podcast is an on-demand talk radio show from Social Media Examiner. It's designed to help busy marketers and business owners discover what works with social media marketing. In this episode I interview word-of-mouth marketer Ted Wright, author of the book, Fizz: Harness the Power of Word of Mouth Marketing to Drive Brand Growth. He's also the founder of Fizz, an agency that specializes in word-of-mouth marketing. His clients include Intuit, Pabst Blue Ribbon, Verizon, Intel and many others. In this episode Ted will explore word-of-mouth marketing. You'll discover why word-of-mouth marketing is important in the age of social media, as well as things you can do to get people talking. Share your feedback, read the show notes and get the links mentioned in this episode below. Listen Now You can also subscribe via iTunes, RSS, or Stitcher. How to subscribe/review on iPhone. Here are some of the things you'll discover in this show: Word of Mouth How Ted became interested in word-of-mouth marketing Ted talks about when he attended the University of Chicago School of Business in 1999. At that time the computer lab was basically a windowless cave with 20 rows of 20 computers each, Ted recalls. Early one morning working in the lab, he noticed the ambient light was blue. It was because the Netscape screen was mostly blue, and that's the site everyone used. After 20 minutes or so of searching fruitlessly and getting frustrated with Netscape, somebody leaned over and suggested Ted try Google, which he did. Ted's test search term was his mother's name, Dr. Lynette Wright, a fairly famous medical geneticist. However, since they share the same last name as the guys who invented airplanes, most search engines easily got confused. "Google returned my mother as the second search term, instead of eight pages deep, which was the norm for other sites," Ted shares. He kept working and 20 minutes later, Ted noticed the guy next to him getting frustrated. So Ted leaned over and explained Google to him. About four or five hours later, Ted finished working, stood up, looked around and noticed the light in the room changed from the ambient blue of Netscape to the ambient white of the Google screen. Ted, who's always trying to figure out how things work, found that very interesting. So during his second year at the University of Chicago, he blew apart the history, math, psychology and epidemiology of word-of-mouth marketing. After graduation, Ted decided to start his own business. That company, which he started 15 years ago, is now called Fizz. Listen to the show to discover the unique way in which Ted watched TiVo and Google get adopted. The importance of word-of-mouth marketing Ted defines word-of-mouth marketing as "identifying your influencers and coming up with a story that is interesting, relevant and authentic that ladders back to qualities of your brand and then sharing that story as much as possible." That's the first part. The second part, Ted says, is "creating for your influencers as many opportunities as you can as a brand or a company for them if they feel like it to share your brand's story with as many people as they would like to do so." Ted shares the word-of-mouth marketing campaign he ran for Pabst Blue Ribbon (P.B.R.) with the brand manager at the time, Neal Stewart. The goal was to get more people in America to drink P.B.R. Ted identifies the three critical components of a story being shared: Is the story interesting to influencers so they will pick it up, study it and really understand it? Is it relevant to influencers' audiences? Is it authentic the way they currently understand the brand and the category in general?

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More Marketing Time: How to Procrastinate Your Way to Success

Author: Michael Stelzner, Social Media Examiner
Fri, Apr 24, 2015


Do you spend too much time on insignificant tasks? Want to have more time to do what you do best? To learn how to multiply your time as a marketer by procrastinating, I interview Rory Vaden. More About This Show The Social Media Marketing podcast is an on-demand talk radio show from Social Media Examiner. It's designed to help busy marketers and business owners discover what works with social media marketing. In this episode I interview Rory Vaden, the co-founder of Southwestern Consulting, an organization designed to empower sales pros. He's the author of Take the Stairs. His newest book is Procrastinate on Purpose: 5 Permissions to Multiply Your Time. In this episode Rory will explore how busy marketers and business owners can get ahead by procrastinating. You'll discover how the principles of time management have changed over the years, as well as why and how to embrace the focus funnel. Share your feedback, read the show notes and get the links mentioned in this episode below. Listen Now You can also subscribe via iTunes, RSS, or Stitcher. How to subscribe/review on iPhone. Here are some of the things you'll discover in this show: More Marketing Time Rory's backstory Raised by a single mother who sold Mary Kay cosmetics, Rory grew up around women who taught him the principles of success. Rory says it also means he knows more about makeup than cars. During college at the University of Denver, Rory was recruited to work in a program called Southwestern Advantage, where he sold educational children's reference books door-to-door and eventually managed salespeople. He says that's where he developed a passion for sales. In 2006, Rory and three others started Southwestern Consulting, with the mission to help salespeople achieve their goals in life. They now have 115 team members and are working with more than 1,000 people. Rory's first book, Take the Stairs, is all about the psychology of overcoming procrastination, improving self-discipline and getting yourself to do things you know you should do that you don't feel like doing. It answers the question, "How do the most disciplined people in the world get themselves to be disciplined?" Rory's second book, Procrastinating on Purpose, addresses the question, "How do the most successful people today think about time and do they believe the same clich?s we often hear about time management?" Rory says a lot of them don't. Listen to the show to discover what launched Rory's speaking career. Why people struggle with time management Rory says there is no such thing as time management, only self management. In the world we live in today, time management isn't just logical, it's emotional. Our feelings of guilt, fear, worry and anxiety, as well as our desire for success and our need to feel valued dictate how we spend our time—as much as our inbox, our to-do list and our calendar do. There's also a new type of thinker that has emerged: the multiplier. Rory shares the history of time management. Era one time-management thinking is one-dimensional. It was developed in the 1950s and 1960s, and was all about efficiency. All things being equal, doing things faster is better. However, there is a point of diminishing returns with efficiency. Era two time-management thinking is two-dimensional. This was ushered in by Dr. Stephen Covey, author of The 7 Habits of Highly Effective People, in the late 80s. Dr. Covey gave us the time-management matrix. The Y axis was importance (how much something matters) and the X axis was urgency (how soon it matters), so it was a way to score tasks and prioritize based on their score. While prioritizing is a relevant skill today, there is a massive limitation—nothing about prioritizing creates more time. Rory believes you cannot solve today's time-management problems with yesterday's time-management solutions. People who are multipliers, Rory says,

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Marketing Trends: How to Think Differently and Predict the Future

Author: Michael Stelzner, Social Media Examiner
Fri, Apr 17, 2015


Do you want to stay on top of the latest marketing trends? Looking to tap into the next big trend? To explore marketing trends, I interview Rohit Bhargava. More About This Show The Social Media Marketing podcast is an on-demand talk radio show from Social Media Examiner. It's designed to help busy marketers and business owners discover what works with social media marketing. In this episode I interview Rohit Bhargava, the author of Personality Not Included and Likeonomics. He's also the founder and CEO of the Influential Marketing Group. His latest book is Non-Obvious: How to Think Different, Curate Ideas and Predict the Future. In this episode Rohit explores why trends matter to marketers and reveals a few trends. You'll discover what makes something a trend. Share your feedback, read the show notes and get the links mentioned in this episode below. Listen Now You can also subscribe via iTunes, RSS, or Stitcher. How to subscribe/review on iPhone. Here are some of the things you'll discover in this show: Marketing Trends How Rohit became interested in trends Rohit spent many years working at marketing agencies and frequently crossed industries. For example, he'd work for a toothbrush brand in the morning and an enterprise data client in the afternoon. This is how he started making connections among industries and began thinking about trends. Rohit started writing trend reports in 2011. Rohit's experience includes working with Leo Burnett in Australia and Ogilvy in the United States. He did digital strategy and even worked on Intel's first social media guidelines. One of the biggest problems, Rohit explains, is a lot of trends are self-serving. "Imagine I have a company that sells hammers, and then I declare 2015 the year of hammers," he laughs. "How convenient is that?" People declare trends based on whatever they sell so it helps them, but what they point to isn't actually a trend. Rohit considers a trend to be an observation about the accelerating present. That means there are signs of something already happening that will become more important. A trend will either change the way consumers make decisions or change the way companies structure their business models or how they do business. Listen to the show to discover one of the biggest mistakes many trend writers make. Why marketers should care about trends The biggest benefit to knowing about trends, Rohit explains, is to know when to pivot. The term pivot is frequently used improperly. For example, if someone sells bicycles and then becomes a coffee shop, it's not a pivot, it's a completely new business. An actual pivot was seen when BMW, in addition to making cars, decided to start a program called DriveNow in which they rent electric cars. They're tapping into the trend of the sharing and collaborative economy, and experimenting with their business model. BMW is saying we still make super high-quality cars, but we now distribute them in different ways: we sell, lease and rent them. That's smart, Rohit says. It's the way to look at something that's happening in the marketplace and see how it affects your business. Marketers need to be on the lookout for trends and pivot accordingly, but also understand trends that are already happening. Listen to the show to learn about Rohit's haystack method and the difference between trend curating and trendspotting. Glanceable content The trend of glanceable content is a reaction to our shrinking attention spans, Rohit explains. There's material out there, like BuzzFeed headlines, that tantalize us so much we can't help clicking on them. But that alone doesn't make it a trend. This idea of the shrinking attention span leads to innovation in unexpected places. There's a team of MIT researchers working on studies of glance behavior: how fast can we read something in a situation when we need to consume it quickly? For example,

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Social Sharing: How to Get More People to Share Your Content

Author: Michael Stelzner, Social Media Examiner
Fri, Apr 10, 2015


Do you publish content online? Want more people to share your content? To learn how to get more people to share your content, I interview Mark Schaefer. More About This Show The Social Media Marketing podcast is an on-demand talk radio show from Social Media Examiner. It's designed to help busy marketers and business owners discover what works with social media marketing. In this episode I interview Mark Schaefer, author of The Tao of Twitter and Social Media Explained. His blog Grow was awarded #2 on our top 10 blogs of 2015. Mark also co-hosts the Marketing Companion podcast. His latest book is called The Content Code: Six Essential Strategies for Igniting Your Content, Your Marketing, and Your Business. In this episode Mark will explore why people share via social media. You'll discover what you can do to improve your chances that people will share your content. Share your feedback, read the show notes and get the links mentioned in this episode below. Listen Now You can also subscribe via iTunes, RSS, or Stitcher. How to subscribe/review on iPhone. Here are some of the things you'll discover in this show: Social Sharing How Mark got into content and blogging Around 2008, Mark started his own business doing consulting and teaching. He realized if he was going to talk about Twitter, blogging and Facebook, he had to use them. So he started a blog as an experiment. It took him about 9 months to find his voice, Mark recalls. It dawned on him that all of his contacts and business were coming through his blog, so he needed to pay attention to it. The blog really started kicking in around 2010, and has been building ever since. The turning point happened when Mark started to write posts that were more authentic and had personality. Instead of finding his audience, Mark's audience found him. Mark tells new bloggers "To stand out, you need to be original. And to be original, you need to have the courage to tell your own story and have your own voice." In 2009 Mark wrote a post that was a little bit controversial, called The Social Media Country Club. As a new blogger, Mark felt like an outsider. He says it seemed like all of the influential bloggers were in this club, where they never said anything negative about each other. Mark was thinking, "How are we going to grow if we don't challenge each other?" Coming from 27 years of marketing experience, Mark expected any channel used for business to be measurable, while others felt it was all about the conversation. Though nervous, Mark started speaking his mind. The reaction was supportive and positive. His audience was grateful somebody finally said it. Listen to the show to discover what Mark blogged about at first and how he felt about it. Why marketing with content is so difficult today Whether you're an individual blogger, working in a business or working for a brand, many niches are getting crowded with content and social media activity. This makes it very difficult to compete. Mark feels this was predictable. He says when the Internet first started, everyone needed a website. If you were the first one with a website, you had an advantage. Then you needed to be found. If you were the first one to figure out search engine optimization, you had an advantage, because you're going to be at the top of the search rankings. However, after your competitors figured it out, it got harder and more expensive to be in marketing. He says it's the same thing with blogging. It's hard to be seen, because people are figuring it out. People are trying to stand out, but creating more or better content isn't necessarily the answer. For the last year, Mark has been obsessed with figuring out how to maneuver in this very crowded world. And that's why he wrote The Content Code. Listen to the show to hear my Times Square analogy. Mark's code for success Mark explains how all conversations are about content: creating more,

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Influencer Marketing: How to Work With Influential People

Author: Michael Stelzner, Social Media Examiner
Fri, Apr 03, 2015


Do you reach out to influencers? Want to create good relationships to increase your visibility and get more customers? To learn how to work with influencers, I interview Doug Karr. More About This Show The Social Media Marketing podcast is an on-demand talk radio show from Social Media Examiner. It's designed to help busy marketers and business owners discover what works with social media marketing. In this episode I interview conversion expert Doug Karr, the author of Corporate Blogging for Dummies and founder of the Marketing Technology blog. Doug also co-hosts the Edge of the Web podcast. Doug will explore influencer marketing and how to work with prominent people. You'll discover how to identify and reach out to influencers, as well as develop relationships and campaigns that lead to sales. Share your feedback, read the show notes and get the links mentioned in this episode below. Listen Now You can also subscribe via iTunes, RSS, or Stitcher. How to subscribe/review on iPhone. Here are some of the things you'll discover in this show: Influencer Marketing How Doug became interested in influencer marketing After Doug got out of the Navy in 1992, he started a newspaper and did direct and database marketing. Then about 12 years ago, he started a blog. From a database marketing standpoint, Doug shares he's always been intrigued by the pockets or the gaps, and not the averages. In the direct mail days, the motto was "go after a certain age group, gender and neighborhood, and get 100% saturation." Doug found, over time, it was the smaller pockets of people who had higher conversion rates. This is true in online marketing as well. People who do SEO optimize for huge keywords with massive search volumes. Maybe they rank, but they don't get any results (meaning business) out of it. Influencer marketing is the same, in that people go after influencers. They spend a lot of money without seeing results, because they make significant errors as they select and research influencers. Doug says he tells people who are transitioning from traditional to online media that he doesn't think a lot has changed. As marketers, it's all about building trust and satisfying clients. Blogging and social media are great for that, because customers can now talk to people at different companies and get insight into their business through these channels. You build relationships virtually, then get those people to convert. Listen to the show to hear what opportunities came to Doug from blogging. How Doug defines influencer marketing Doug believes influencers are people within our industry who already have established trust with an audience. Let's say someone has an amazing audience you want to reach. The best way to get to that person's audience is to create an influencer marketing campaign and work with that influencer to help you promote your products and services. The keys are audience (find an influencer whose audience matches what you need) and reach. Determine if the influencer's reach is wide enough to make your campaign sensible from a time and money standpoint. Listen to the show to hear examples of good influencers to reach out to in the marketing and social media space. The differences among reach, popularity and influence Doug says half of the time, a company fails because they focus on reach and popularity, but not necessarily on influence. Influence is not about retweets or shares. It's about conversions. If someone makes a purchase based on a person's advice, that person is an influencer. When Doug works with an influencer, he looks at that person's target audience to see whether he or she has captivated their trust and made sales to them. One of the telltale signs that influencers are doing well is they've had the same sponsor on their site for 3 years; they don't switch them out every month. Doug also cautions that before entering into a relationshi...

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Launching Products: Lessons From Mistakes and Pushing Boundaries

Author: Michael Stelzner, Social Media Examiner
Sun, Mar 29, 2015


Thinking of launching a product, service or even a company? Want ideas of what to do and what not to do? In this special episode, we're going to talk about how to push the boundaries when you launch. More About This Show The Social Media Marketing podcast is an on-demand talk radio show from Social Media Examiner. It's designed to help busy marketers and business owners discover what works with social media marketing. We're recording literally days prior to Social Media Marketing World 2015. I'm joined by Leslie Samuel, one of our senior managers who I've been working with since the fall. We're going to explore how to launch products and learn lessons from experience and a lot of mistakes. You'll get a behind-the-scenes look at what we do at Social Media Examiner to launch a product. Share your feedback, read the show notes and get the links mentioned in this episode below. Listen Now You can also subscribe via iTunes, RSS, or Stitcher. How to subscribe/review on iPhone. Here are some of the things you'll discover in this show: Launching Products My experience launching As an entrepreneur for the last 19 years, I'm constantly reinventing myself and launching new products. In the last five and a half years or so, I have launched the Social Media Success Summit, Social Media Examiner, the Facebook Success Summit, the Small Biz Success Summit, the Content Marketing Success Summit, our now defunct networking clubs, this podcast, Social Media Marketing World, the Social Media Examiner Show, My Kids' Adventures, the Parenting Adventures podcast, my book Launch and more. Every time we launch something, it’s a completely new experience. Listen to the show to hear what I learned when I worked at Sharper Image. Lessons from failed launches I'll share what happened with My Kids' Adventures. In July 2013 we launched a website designed to help busy parents do fun activities with their kids. I shut it down a year and a couple months later. I learned when you launch something in a space that you do not have a lot of experience in, you need to do more research than I did. My research process prior to launching My Kids' Adventures included going to the library and to book stores and identifying popular blogs. While we made assumptions based on what we saw everyone else doing, we didn’t test whether our target audience (busy, working professionals) had the time to read, consume, do and share our content, even though they may have had the desire to do so. Ways to test these assumptions would have been to go to trade shows attended by my target audience and talk to them or do a joint survey with a big website in that space to gather data. One thing I learned was sometimes it’s better to go deep in a space where you are already successful than to try to go wide into a space where you don’t know anything. There are so many niches where people have developed some success. They hear the word pivot and decide to dive into something new. Instead of doing that, the better thing to do is figure out something new that still fits with your existing audience. The hardest thing in the world is to create an audience. And you can’t launch a product if you do not have an audience. Listen to the show to learn the biggest mistake I made when I launched My Kids' Adventures.  The Phases of a Product Launch The research and definition phase Whenever I get a new idea for a product, it starts with a spark in my brain. One of the first things I do is talk through my idea with people I trust to see whether or not my vision is crazy. I have these crazy ideas about every two months, and the vast majority of them never turn into anything. After talking to a lot of people, and justifying why I thought this newest venture would be successful for busy marketers, I came up with a list of assumptions to test. Last fall, I put together a readers’ survey.

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Split Testing: How to Improve Your Site Conversions

Author: Michael Stelzner, Social Media Examiner
Fri, Mar 27, 2015


Do you split test the opt-ins on your website? Want to get better results? To learn how to create effective split tests, I interview conversion expert Joanna Wiebe. More About This Show The Social Media Marketing podcast is an on-demand talk radio show from Social Media Examiner. It's designed to help busy marketers and business owners discover what works with social media marketing. In this episode I interview Joanna Wiebe, a copywriter, conversion expert and founder of CopyHackers.com--a website designed to help you improve your conversions. She's the author of the Copy Hackers ebook series. Today Joanna will explore how split testing can help improve your email opt-ins and much more. You'll discover how to alter your headlines and buttons to improve your website opt-ins, as well as what tools to use to analyze results. Share your feedback, read the show notes and get the links mentioned in this episode below. Listen Now You can also subscribe via iTunes, RSS, or Stitcher. How to subscribe/review on iPhone. Here are some of the things you'll discover in this show: Split Testing What led Joanna to copywriting and conversions Joanna says she fell into the field of copywriting. After leaving law school, she was looking for her next opportunity. When a friend who worked at an agency said they were looking for a writer, Joanna got the position, along with the title creative writer. (She thought copywriter sounded too boring.) A couple years later, Joanna went over to Intuit (makers of Turbo Tax) as senior copywriter. Once there, she says she finally figured out what copywriting was ... and understood that it was not boring! Joanna explains the difference between a creative writer and a copywriter. A creative writer is a person who is more likely to come up with tag lines and concepts for ads and campaigns. It's someone who abstracts a message from insights. On the other hand, from Joanna's experience a copywriter is more of a scientific writer. Copywriting is not about you. It's about listening to people who are potentially nothing like you to find the right message, she says. According to Joanna, split testing became more readily available eight or nine years ago, and testing tools, like Optimizely, VWO and Omniture (before it was acquired by Adobe), were starting to pop up. So the company started split testing different approaches to solving problems. They would test them using actual data: website visitors or email subscribers helped them test by voting with their clicks or their credit cards. This led Joanna to start Copy Hackers about three years ago. Listen to the show to discover how creativity stifled Joanna in her first position as a writer. The ad at the bottom of Copy Hackers To capture email addresses Joanna uses a solution called Bounce Exchange. They have been experimenting with ways to get people's attention. There’s a little guy in the corner of the website and it says “Click here to get a free guide.” It appears as you’re scrolling down the page. Once you click on it, it gives you the opt-in box. Bounce Exchange is software presented with a service, Joanna explains. For best results, you work with their creative team and they come up with variations. They split tested different content and "The Free 2015 Persuasion Guide" got the best response. Now they are testing different messaging for the guide, as well as ways to get people to opt-in. Listen to the show to learn what other content Joanna tested against the persuasion guide. The exit intent popup Exit intent means when the mouse moves up into a certain range to indicate someone is leaving your website. In this case, when the Copy Hackers' exit intent box appears, readers are given the choice. “Yes, get the free guide” or “No, I reject the persuasion guide.” Joanna says this king of messaging is about having your audience make a decision between a choice and a consequence.

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Content for Leads: How to Create Content That Spreads and Fills the Funnel

Author: Michael Stelzner, Social Media Examiner
Fri, Mar 20, 2015


Do you create content? Are you looking to generate more leads? To learn how to get the most from your content, I interview Jason Miller. More About This Show The Social Media Marketing podcast is an on-demand talk radio show from Social Media Examiner. It's designed to help busy marketers and business owners discover what works with social media marketing. In this episode I interview Jason Miller, the senior manager of content and social at LinkedIn Marketing Solutions. He's the author of Welcome to the Funnel: Proven Tactics to Turn Your Social and Content Marketing Up to 11. Jason is also an excellent photographer specializing in rock bands. Jason focuses on creating sharable content that also generates leads. You'll discover how content ties into influencer relationships and how to leverage it. Share your feedback, read the show notes and get the links mentioned in this episode below. Listen Now You can also subscribe via iTunes, RSS, or Stitcher. How to subscribe/review on iPhone. Here are some of the things you'll discover in this show: Content for Leads How Jason got started in content and social Jason worked in the music industry before he decided to reinvent himself in the social space. He tried to bring social to his music label, but they weren't interested. So Jason quit, went back to school for training in SEO and digital marketing. He worked at a little startup called Market Tools, then Marketo and he's now at LinkedIn. Jason talks about his time at Marketo. He led global and content marketing and did the blog and the social channels himself when he first started. It was chaos, he recalls. Jason learned very quickly how to solve other marketers' problems and write about them, which is how he grew his blogging skills. "It was B2B marketing, which could be quite boring," Jason recalls. "I took what I call the George Costanza approach, where I do the exact opposite of what everybody else is doing." For example, if someone said to Jason that social media doesn't work in B2B, he would do the exact opposite and prove them wrong. After a tremendous amount of trial and error to find out what worked and scaling his content efforts, Jason was successful. Listen to the show to hear the backstory for Welcome to the Funnel. Build relationships that tie into content Jason believes it's essential to include influencers in your marketing strategy, especially in your content. When you first start building your presence, seek out thought leaders in the space. Figure out how to take their wisdom and feature it in your content. You'll add third-party validation and keep from talking too much about yourself. At the same time, you also get on their radar. They know you're helping them spread the word and eventually you can find mutual benefit. Listen to the show to learn how going to conferences helped Jason get into guest blogging.  How to create sharable content that generates leads Jason believes we don't need more content, we need more relevant content. He has a concept he started at Marketo and brought over to LinkedIn called, "The Big Rock." Basically you need to ask yourself what conversation you want to own, and then write the book on it. Jason suggests going from thinking like a publisher to actually publishing like a publisher. When Jason first got to LinkedIn, the question was, "How do I market on LinkedIn successfully?" Since the conversation was being owned by others, Jason decided to take it back. He wrote a 65-page book called The Sophisticated Marketer's Guide to LinkedIn. It was everything you wanted to know about marketing on LinkedIn, written very strategically. It was broad-reaching content gated for the purpose of collecting email addresses. It was great for lead generation, bringing people into the funnel, helping out fellow marketers and getting the word out. According to Jason,

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Video Blogging: How to Become a Video Personality

Author: Michael Stelzner, Social Media Examiner
Fri, Mar 13, 2015


Do you post videos? Want to make them better? To learn how to create great videos, I interview video blogger Amy Schmittauer. More About This Show The Social Media Marketing podcast is an on-demand talk radio show from Social Media Examiner. It's designed to help busy marketers and business owners discover what works with social media marketing. In this episode I interview Amy Schmittauer, a video blogger and marketing coach. Amy blogs at Savvy Sexy Social and is the host of the Marketing Lifestyle podcast. Amy will talk all about video blogging and what you need to know to become a video blogger. You'll discover the secret to making great videos, as well as what mistakes to avoid. Share your feedback, read the show notes and get the links mentioned in this episode below. Listen Now You can also subscribe via iTunes, RSS, or Stitcher. How to subscribe/review on iPhone. Here are some of the things you'll discover in this show: Video Blogging How Amy got involved with video Amy joined YouTube in March 2007. She was mostly an observer, and wanted to interact with others on the platform. In 2008, she started creating videos on her first YouTube channel. Amy enjoyed having a creative outlet where she could record and share experiences with her friends. When social media gained popularity, Amy looked at video differently. "I talked on Twitter to get to know people. I talked to a camera, so I could share that experience with those people. It was that simple," she recalls. "Then I started to realize there was a lot more to this story." In 2011 Amy began working independently. She used video to differentiate herself in the marketing space and started creating videos for her Savvy Sexy Social blog. Now, she has a camera set up in her office and a fun bookshelf background. Three times a week Amy talks via video to people who want to learn more about implementing social media for their brand and their business. Although she's made other fun videos, as well as videos for brands, she recently filmed her 400th episode for the Savvy Sexy Social blog. Listen to the show to hear Amy's opinion on which came first: social media or video. Facebook video vs. YouTube Amy believes linking to a YouTube video on Facebook has never been a good idea, because you need to customize the experience based on the platform. Although a YouTube link has never been visually pleasing on Facebook, there's always been a way to work around that. Now that Facebook is pushing their own organic video, the game is changing. If you have an audience on Facebook or are hoping to grow one, it's definitely something to consider. Amy wants people to watch her YouTube videos, but within a space she controls, which is her website. Usually when Amy posts to Facebook, it's a blog link with the video embedded on her site. However, since Facebook video will perform better than a link to a blog or a YouTube video, Amy suggests another option. Since Facebook video has a clear call-to-action button that you customize at the end, it's an excellent teaser opportunity. "If the first 30 seconds of the video are really interesting, then upload that to Facebook," she says. "Then, have the call to action at the end ask viewers to watch the rest of it on your website." Listen to the show to find out what loyal YouTubers think about using Facebook video. Mistakes video marketers make "There's way too much green screen time going on," Amy says. To be a professional on video, you don't need a perfect backdrop. YouTube and other online video platforms are places to get to know someone personally, so relax. You can still have the level of prestige that your brand deserves without having a formal background. The beginning of the video is the most critical, Amy adds. A lot of marketers and businesses spend far too much time at the beginning of a video doing what they think is the right thing and not considering t...

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Crowdfunding: What You Need to Know to Succeed With Crowdfunding

Author: Michael Stelzner, Social Media Examiner
Fri, Mar 06, 2015


Do you plan to launch a product, project or business? Want to learn how to use crowdfunding to support your next venture? To learn how to succeed with crowdfunding, I interview Emily Best. More About This Show The Social Media Marketing podcast is an on-demand talk radio show from Social Media Examiner. It's designed to help busy marketers and business owners discover what works with social media marketing. In this episode I interview Emily Best, filmmaker, publisher of Bright Ideas magazine and founder of Seed&Spark, a crowdfunding solution for the independent film industry. Emily shares how she stumbled into crowdfunding and what it could mean for your business. You'll discover what you need to know about crowdfunding campaigns, including how to get started and crowdfunding platforms. Share your feedback, read the show notes and get the links mentioned in this episode below. Listen Now You can also subscribe via iTunes, RSS, or Stitcher. How to subscribe/review on iPhone. Here are some of the things you'll discover in this show: Crowdfunding What led Emily to become an independent filmmaker Emily says she was "tricked into being a filmmaker." She was happily making no money as an actor and theater producer in NYC before she took the plunge. Caitlin FitzGerald (who is now on Masters of Sex) played the lead in Hedda Gabler, a play Emily co-produced. She would come to the set with scripts for big indie films that had embarrassing and dismal parts for women. The largely female production group for the play would have drinks after the show, "rage against the state of women in cinema" and discuss doing something about it. At the time, Caitlin was making a movie called Newlyweds with well-known DIY filmmaker Ed Burns. Ed shot Newlyweds with a scaled-down crew for $9,000, made possible by the video capacity of D-SLR cameras. Emily recalls during one of their rage sessions in late 2010, Caitlin said, "Guys, we should make a movie. It's so easy. And I'll prove it to you." That was the beginning. Listen to the show to hear what happened when Emily visited Caitlin on the Newlyweds set. How Emily crowdfunded her film Caitlin and Caroline von Kuhn, who wrote the script for their film Like the Water, did not write a mockumentary shot in downtown Manhattan like Newlyweds. They wrote a slow, contemplative indie drama about grief and friendship set in Maine in the summer. Since Emily's film was an entirely different scope, she learned quickly that it couldn't be shot for $9,000; their shooting budget was $85,000. Emily says they had raised $65,000 from a group they affectionately referred to as "friends, family and fools" and were looking at a $20,000 shortfall in spring 2011. httpv://youtu.be/PFDjGcLQaVk Most independent films are made by a group of friends getting together when everyone's schedules line up. This was also the case with Emily's film, so they had a very short window to find the rest of their funding. Pre-production through shooting was planned to take place from the middle of June to the beginning of August. It was May, and they had to find a way to communicate the importance of the film to their community and get the rest of the funding. Emily says it didn't take long for a bunch of women to land on a familiar message for people seeking to crowdfund projects: a wedding registry. At the time, Kickstarter and Indiegogo were new. They made a list of everything they needed: cameras, car rentals, bug spray, sunscreen, wardrobe, food, coffee and more. Emily typed it into a WordPress blog and put a PayPal link at the bottom. Then, the six of them sent it to everyone they knew. In 30 days, they'd raised $23,000 in cash and hundreds of thousands of dollars in loans and gifts of locations, goods and services. And then they went off to make the film. The community involvement for this type of crowdfunding offered numerous benefits.

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Snapchat Marketing: What Businesses Need to Know

Author: Michael Stelzner, Social Media Examiner
Fri, Feb 27, 2015


Are you on Snapchat? Do you use it for marketing? To learn how to use Snapchat for your business, I interview Gary Vaynerchuk and Shaun McBride. More About This Show The Social Media Marketing podcast is an on-demand talk radio show from Social Media Examiner. It's designed to help busy marketers and business owners discover what works with social media marketing. In this episode I interview Gary Vaynerchuk, the CEO of VaynerMedia, host of the AskGaryVee Show and author of Jab, Jab, Jab, Right Hook, and Shaun McBride, also known as Shonduras, a celebrity on Snapchat and artist. Shaun is one of Snapchat's power users and has represented brands like Disney and Taco Bell on the platform. Gary and Shaun will share what marketers need to know about Snapchat. You'll discover why marketers are using Snapchat and how to use it for your business. Share your feedback, read the show notes and get the links mentioned in this episode below. Listen Now You can also subscribe via iTunes, RSS, or Stitcher. How to subscribe/review on iPhone. Here are some of the things you'll discover in this show: Snapchat Marketing Why marketers use Snapchat Gary believes marketers need to be where people are paying attention. As a platform, Snapchat has the attention of 15- to 25-year-olds in America. If that's the demographic you're trying to reach, you need to be on Snapchat. A bonus of Snapchat is that the grounds are very fertile, Gary adds. It's so new, brands haven't "ruined it yet." According to Shaun, a lot of people think that since Snapchat content disappears, it's not valuable. He says that's not the case. On many social media platforms, viewers scroll through content quickly. And even though those posts will be there forever, viewers will never see it again. Marketers are only grasping for 50% of users' attention at a time, and those users never look back. Snapchat users can't look back. However, marketers have 100% of their audience's attention for the length of the content's life. Shaun explains that on Snapchat, you send out pictures or videos for a certain number of seconds (1 to 10). As the consumer, you absorb that content and then it disappears off your screen. Your never see it again, unless you screenshot the frame of a movie or a picture, which gets reposted. Gary believes the younger generation gravitates toward Snapchat, because parents have infiltrated Facebook and now Instagram. "Snapchat created a haven that parents didn't know about," Gary explains. "Plus, the content itself just disappeared. The holy grail for teenagers." Listen to the show to hear Gary's 80s analogy for Snapchat. What marketers are doing on Snapchat Shaun uses Snapchat to involve and engage his fans in projects. For example, Shaun created a Jurasnap Park, playing off of Jurassic Park, full of all of his friends. He invited them to take a selfie, draw themselves into a dinosaur and send it to him. He then took screenshots and reposted all the dinosaur snaps of his fans for the world to see. They felt involved because it was a group project, rather than a project he just did on his own. Gary explains that what Shaun did with his Snapchat story is a way your business can interact with everyone who follows you, instead of just engaging one to one. Creative people think of stories in a linear sense, Gary shares. They put out 7 to 15 collections of images to tell a 150-second story instead of just one 10-second story. Depending on how you want to tell a story, Snapchat offers options. You can share a long narrative, like snapping your entire night at the Super Bowl, or just add one snap at a time. Snapchat has enormous creative potential if you understand context. Shaun created a platform for himself, Gary adds. Many people engage with Shaun because he gives back. Some enjoy getting acknowledgement from somebody they deem famous. Others are building their own profiles and engaging wi...

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Google Analytics: How to Know If Your Marketing is Working

Author: Michael Stelzner, Social Media Examiner
Fri, Feb 20, 2015


Do you use Google Analytics? Want to know how data can help improve your marketing? To learn how to measure what's working with Google Analytics, I interview Christopher Penn. More About This Show The Social Media Marketing podcast is an on-demand talk radio show from Social Media Examiner. It's designed to help busy marketers and business owners discover what works with social media marketing. In this episode I interview Christopher Penn, the VP of marketing technology at SHIFT Communications (a PR firm). He co-founded PodCamp with Chris Brogan and is co-host of the Marketing Over Coffee podcast. His brand-new book is Marketing Blue Belt: From Data Zero to Marketing Hero. Christopher will talk about how to use Google Analytics to improve your marketing. You'll discover how to set goals, and analyze and measure your data. Share your feedback, read the show notes and get the links mentioned in this episode below. Listen Now You can also subscribe via iTunes, RSS, or Stitcher. How to subscribe/review on iPhone. Here are some of the things you'll discover in this show: Google Analytics How Christopher got into data and analytics Christopher came into the marketing space through working in technology. In 2003 he joined a student loan company startup as the director of technology. In the startup world, you do many different jobs. Christopher explains that in addition to being the CIO and CTO, he ended up doing a lot of the marketing, data collection and reporting to stakeholders. Over time, he realized  he enjoyed the marketing more than running the technology. Listen to the show to hear how Christopher used podcasting and social media to stand out from larger companies. The importance of analytics Christopher believes there's a perception that doing analytics is difficult and requires a math degree. However, he relates analytics to cooking. He says you don't need to be a professional chef to make a decent breakfast—you just need to follow the basic recipe. If you want to be a professional chef, that's a different story. You should have a culinary degree and years of experience. Data and analytics are the same way, Christopher explains. If you want to be able to intelligently report on what you're doing, it's relatively easy to get started. If you want to get super-sophisticated, you'll probably want a statistics background down the road. In terms of what's readily available, particularly for social media, there are four layers of measurement: The media layer with social tools and analytics about audience reach and engagement. The web layer, where after engaging on social media, someone interacts on your website. The middle layer is marketing automation, which is tracking engagement at an individual level. The bottom layer is your sales and CRM. Christopher believes the first step toward strategy is measurement and data. After you analyze the data, which is the art and science of telling what happened, then you need to derive insights from it. Once you determine why certain things happened, then you can figure out what to do next. Listen to the show to learn why and how to use benchmarking on Google Analytics.  Simple things marketers can do with Google Analytics Marketers need to start by defining goals and goal values in their analytics. That changes the application from "what happened" to "how it's impacting your business." For example, choose a goal, like newsletter signups. Then determine what dollar value you put on a newsletter subscriber (what a subscriber spends on your website). Once you do that, you'll start to see things like estimated revenue of traffic. This is the value of traffic coming from social media and search to your site. Before delving into specific features of the platform, Christopher recommends taking the free courses offered by Google Analytics Academy. Do the four courses in this order:

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Twitter for Business: What Smart Marketers Are Doing With Twitter

Author: Michael Stelzner, Social Media Examiner
Fri, Feb 13, 2015


Do you use Twitter to promote your business? Want to discover how to connect with your audience and engage on Twitter? To learn how to use Twitter for business, I interview Laura Fitton. More About This Show The Social Media Marketing podcast is an on-demand talk radio show from Social Media Examiner. It's designed to help busy marketers and business owners discover what works with social media marketing. In this episode I interview Laura Fitton, co-author of Twitter for Dummies. She's also founded OneForty (a Twitter app store) and now she is the Inbound Marketing Evangelist at HubSpot. Laura and I will explore Twitter marketing. You'll discover how to market yourself on Twitter, develop relationships using the platform and more. Share your feedback, read the show notes and get the links mentioned in this episode below. Listen Now You can also subscribe via iTunes, RSS, or Stitcher. How to subscribe/review on iPhone. Here are some of the things you'll discover in this show: Twitter for Business How Laura got into Twitter When Twitter first went big in April 2007, Laura was not immediately on board. Laura admits she even blogged about how stupid she thought Twitter was. The following month she gave it one more shot. Within 24 hours, Laura's opinion changed. She followed a bunch of fascinating people, and saw first-hand how Twitter makes you feel connected. Laura feels she got the hang of it within a month, went to her first Tweetup and the beginning of June put her Twitter handle on her business cards. She thought Twitter would be big. In 2008 she reached out to Wiley Publishing because she wanted to write a book that would break down why Twitter was taking off. She never finished that proposal. She did, however, make several friends at Wiley through Twitter. She reached out to one of them and asked who to talk to about her book. They were looking for someone to write Twitter for Dummies. A match was made. The first edition of Twitter for Dummies came out the same time Laura launched OneForty. Listen to the show to find out how Laura came up with the name for Pistachio consulting and why she used it for Twitter. How to be successful on Twitter Laura hears a lot of the same questions about Twitter all the time: "How do I get more followers?" "What do I tweet about?" "What is the point of Twitter? What is the value for my business?" Laura believes people need to center everything they do on Twitter around who they want to read it. You need to figure out who the perfect customer is for your business and what they actually need. Start by writing a Twitter mission statement on your profile that addresses who the account is for and what value it delivers. Whenever you are deciding what to tweet, see if it fits your mission. The other great thing about a mission statement, Laura adds, is that it lets others simply articulate what your account is about, who should follow it and why. The key to being successful on Twitter is sharing the right information, whether it's your own links or other content. Laura adds that you can get away with a fair amount of self-promotion, if you provide information that helps people, especially the people who would make a good customer for you in the first place. In his book What Would Google Do?, Jeff Jarvis said, "Do what you do best and link to the rest. You can build a valuable Twitter account that shares hardly any original content if it’s extremely well curated." Listen to the show to hear Social Media Examiner's Twitter mission statement.  Businesses doing Twitter right Laura shares two personal Twitter experiences. One with Canada Goose Inc and another with Verizon. In both cases she had a specific customer-service need. With Verizon, she had a wire down on her street. With Canada Goose Inc she had an order for a hard-to-find jacket cancel out. In both cases she said on Twitter.“Hey @company.

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Book Marketing: Wisdom From Seth Godin

Author: Michael Stelzner, Social Media Examiner
Fri, Feb 06, 2015


Wondering how a master marketer thinks about books and the launch process? To explore book marketing, blogging and podcasts, I interview Seth Godin. More About This Show The Social Media Marketing podcast is an on-demand talk radio show from Social Media Examiner. It's designed to help busy marketers and business owners discover what works with social media marketing. In this episode I'll interview Seth Godin, author of 17 books, including Purple Cow, Permission Marketing and Tribes. He blogs every day on topics related to marketing, leadership and more. He also has an excellent podcast mini-series called Seth Godin's Startup School. Seth and I explore his latest book along with his thoughts on publishing and marketing books. You'll discover Seth's philosophy on writing, the importance he puts on blogging and more. Share your feedback, read the show notes and get the links mentioned in this episode below. Listen Now You can also subscribe via iTunes, RSS, or Stitcher. How to subscribe/review on iPhone. Here are some of the things you'll discover in this show: Book Marketing Seth's new book Seth's latest book is called, What to Do When It's Your Turn (and It's Always Your Turn). He explains that he usually comes up with the title early in the process, and then writes the book to go with it. However, in this case, the title came second to last. The book exists because when his son was heading off to college, he asked Seth to write down his advice. A letter to his son turned into a book for everyone. It's a heavily illustrated book about fear, bravery and doing work that matters. Seth's background is in publishing and he was a book packager for 12 years, during which time he and his team wrote 120 books. These included almanacs, books on gardening, business and everything in between. In 1999, he started writing books as a solo author. One person with a point of view. That's when things shifted for him, he says. "I didn’t say, 'What book do I need to write next, because I need to pay the bills?' I said, 'What do I care enough about saying to put myself through all the pain and suffering it takes to bring a book into the world?' Seth's first "real book" was Permission Marketing which has his picture on the cover. Listen to the show to discover why Seth believes all of his books are marketing books. How Seth decides what to write when it comes to his books Seth doesn’t think he has much say in what he chooses to write about. While he is very strategic in most elements of his life, his best writing is not strategic at all. "I start with an itch and the writing is my scratching of the itch," Seth reveals. He starts a new book every few days, and some of them only last a paragraph or two, which is why it’s great to have a blog. If a book won’t go away, then he has to write it. Seth believes most people shouldn’t look at the book business as a way to make a living. The book business is an organized hobby, and a fabulous way to bring ideas into the world and a great thing to leave behind. For those who want to write a book to become a paid, professional author, Seth says, don't. Instead, think about using books as a generous way to spread ideas and earn trust. Listen to the show to learn why Seth doesn’t discuss upcoming projects with his peers. Why Seth decided to publish and distribute this book on his own Since most people don't finish the books on their Kindle, Seth wanted What to Do When It's Your Turn to be only available on paper. He also didn't want people to buy just one copy of the book. "If you buy 1 copy, I send you 2. If you buy 3 copies, I send you 5. If you buy 8 copies, I send you 12," he explains. "If you get an extra copy of a book, you have to give it away." Since ideas are now spreading person to person and not top down, Seth wanted this book to be his experiment with horizontal publishing.

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Content Curation: How to Easily Find Great Content to Share

Author: Michael Stelzner, Social Media Examiner
Fri, Jan 30, 2015


Do you curate content for your blog and social media sites? Want to discover how to find remarkable content to share? To learn how to explore content curation, I interview Ian Cleary. More About This Show The Social Media Marketing podcast is an on-demand talk radio show from Social Media Examiner. It's designed to help busy marketers and business owners discover what works with social media marketing. In this episode I interview Ian Cleary, the founder of RazorSocial, a marketing tech blog focused on social media tools. His blog has been awarded a top 10 social media blog by Social Media Examiner in 2013 and 2014. Ian is also a very popular speaker. Ian explores content curation, why it's valuable and tools that make the discovery of new content easy. You'll discover what content curation is, why it's important and how to find and share relevant content. Share your feedback, read the show notes and get the links mentioned in this episode below. Listen Now You can also subscribe via iTunes, RSS, or Stitcher. How to subscribe/review on iPhone. Here are some of the things you'll discover in this show: Content Curation Ian's journey After more than 15 years in technology, Ian started doing social media consultancy and training. He wanted an international business that combined his knowledge of tools, technology and social media, which led him to RazorSocial. Ian explains when he started the blog just over two years ago, he initially focused on guest blogging. Ian developed relationships with other people in the industry, seeking out opportunities to guest post on similar sites. It got his name out there and drove traffic to his site, which was the intent. He then had to make sure his site had really good content. Ian now has more than 100,000 visitors to the site every month. They run webinars and sell online training. Ian's primary focus is to still build relationships and provide quality content. "People are prepared to buy our premium content because they know we deliver good content all the time," he says. Listen to the show to hear more about Ian's networking strategy and the story of how we first met. What is content curation? Ian believes that content curation is about finding relevant content and sharing it in a meaningful way. For example, if you do a weekly roundup post, don't just list article titles and links, instead add the reason why each post is interesting. Curated content can be your own articles, as well as posts from others. When Ian compiles his email newsletter, he'll put in his latest posts, but he also picks out some of his popular older articles, and points out why he thinks they would be valuable for his readers. Listen to the show to discover how Ian curates his own content.  Why marketers should care about curating content Ian explains how content curation builds up a marketer's authority. If your audience trusts you because you consistently share good content, when you share your own material, they're more likely to engage. On the flip side, if you share consistently bad or irrelevant content from other sources, people won't be as interested when you share your own articles. Listen to the show to find out how Social Media Examiner curates other people's content. Ian's content sharing strategy When Ian shares other people's content on Facebook and other social media platforms, he puts a line before the article link explaining what the article's about and why it's interesting. Ian also explains how he curates content for posts on his blog. For example, he recently did an article on podcast tools. He reached out to podcasters, and asked for their three favorite podcast tools. He compiled the response and wrote a summary. This type of post is both valuable and shareable. The influential people in the article share the post. Plus, Ian created a custom image with a picture of everyone in the article.

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Advanced Facebook Ad Techniques: What Marketers Need to Know

Author: Michael Stelzner, Social Media Examiner
Fri, Jan 23, 2015


Do you use Facebook ads? Want to bring your Facebook advertising to the next level? To learn how to use Facebook advertising to your advantage, I interview Jon Loomer. More About This Show The Social Media Marketing podcast is an on-demand talk radio show from Social Media Examiner. It's designed to help busy marketers and business owners discover what works with social media marketing. In this episode I interview Jon Loomer, a Facebook marketing expert who specializes in Facebook advertising. His blog, JonLoomer.com, was the top pick in our 2014 top 10 social media blogs. Jon explores the benefits of Facebook advertising. You'll discover new tools for publishers on Facebook, information about conversion tracking, custom reporting options and more. Share your feedback, read the show notes and get the links mentioned in this episode below. Listen Now You can also subscribe via iTunes, RSS, or Stitcher. How to subscribe/review on iPhone. Here are some of the things you'll discover in this show: Advanced Facebook Ad Techniques New Facebook tools for content publishers Before going into detail about the four new features aimed at content publishers, Jon explains the difference between an organic post and a Facebook ad. An organic post is something you share with your fans that's free and will also show up in the news feed. If you want to promote a post or create a separate promotion, that's an ad. The first new feature is the ability to target organic posts by interest to your fans. Targeting interests was previously something you could only do with ads. Jon shares why a marketer might want to try targeting fans. Facebook's algorithm only shows content to people who are likely to engage. After these fans engage, Facebook will show it to more people. So, if you target a post to people you know are highly likely to engage, you'll get the benefit of more Facebook visibility. Note: You can target by demographics, as well as to fans of other pages and fans in specific categories. The next change, which has been rolled out to a small number of big media companies, is smart publishing. This is auto-publishing, based on user engagement. Facebook looks at the most popular links people share on Facebook, and will share them with your fans. It won't post on your fan page, it'll just appear in your fans' news feed. Third is post end date. If you share something that's going to expire, you can put a post end date. It will disappear from your page and the news feed when that promotion is over. You'll hear about the final update, which is improvements to domain insights. Listen to the show to hear Jon's take on dark data, as well as how to generate and use UTM codes to better track link engagement and conversions. How Facebook tracks conversions By default, Jon explains, Facebook records a conversion when somebody has clicked your ad and converted within 28 days or viewed your ad without clicking and converted within 1 day. However, if you use your custom reports, you can adjust that window. You can get rid of view-through, or you can set view-through and click-through conversions for 1 day, 7 days or 28 days. When you have that conversion pixel on your site, Facebook knows three things: whether someone viewed your ad, clicked your ad or if they ever fired that conversion pixel. Facebook uses these metrics to determine whether your ad resulted in a conversion. To get to custom reports, go into your Ads Manager and click on Reports. Then click on the Customized Columns button, and then in the bottom right-hand corner of the window, the Attribution Window pops up. This is what you change to include any or all six reporting options. Listen to the show to discover what happens to your view-through and click-through conversions when you target the right way. Why bloggers should consider using Facebook ads Jon says that there's nothing more important than traffi...

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The Social Media Examiner Show: This Week in Social Media

Author: Michael Stelzner, Social Media Examiner
Sat, Jan 17, 2015


Welcome to our weekly edition of what's hot in social media news. To help you stay up to date with social media, here are some of the news items that caught our attention. What's New This Week? We've got exciting news this week! The Social Media Examiner Show: Subscribe now (for free) and discover quick tips for marketing your business in our 10-minute daily podcast. Consume snack-sized social media content each day. The result: this daily dose of marketing know-how will equip you to take your social media to an entirely new level. Watch this quick video from our founder AND to discover how to subscribe via an iPhone. Subscribe via iTunes, Stitcher or RSS. Click here to help us spread the word about this new show. Other News Worth Noting Facebook Unveils Facebook at Work: Facebook at Work is "only available to people who have set up a work account through their employer" and is currently in beta only on iOS. Google Lets You Specify Your Social Profiles: Are you a website developer? This new feature allows you to "use markup on your official website to add your social profile information to the Google Knowledge panel in some searches. Knowledge panels can prominently display your social profile information."   Weekly Video Tip // Post by Social Media Examiner. . Studies Worth Examining Q4 Social Login Report: Facebook Losing Ground to Google: Janrain's Q4 2014 social login report shows that while Facebook is still the dominant way people log into websites, Google is closing the gap among music and consumer brand sites. Facebook lost 3% of its social login market share while Google gained 6% in 2014, going from 34% in Q3 to 40% in Q4. REPORT: Messenger Cuts Into Facebook App's Reach: According to November 2014 data from comScore, the Facebook Messenger app is boosting its share of overall reach among U.S. users, at the expense of the social network's flagship app. Messenger rose to fifth place in rankings of reach among smartphone apps at 43.1%. The main Facebook app still overwhelmingly topped the list at 69%. Facebook-owned photo- and video-sharing network, Instagram, took ninth-place position on the list at 30.7%. Social Media Update 2014: A September 2014 survey conducted by the Pew Research Center finds that Facebook has the highest concentration of users, capturing 71% of American adult Internet users and 58% of the entire adult population. However, its overall growth has slowed, while other sites continue to see increases in users. The study also broke down key demographic trends and frequency of use for each of the five major social networks: Facebook, Twitter, Instagram, Pinterest and LinkedIn. Data Driven and Digitally Savvy: The Rise of the New Marketing Organization: Forbes Insights and advertising technology company, Turn, surveyed 331 senior executives from a range of industries. Of those executives surveyed, 7 in 10 believe their reliance on data analytics for decision-making will either increase significantly (24%) or somewhat (47%) over the next 3 years. Data-driven marketing is credited with creating competitive advantages in customer loyalty (47%), gaining new customers (43%) and customer satisfaction (42%). Sixty-one percent note a measurable increase in ROI from data-driven marketing campaigns. Instagram 2015 Study: The Most Valuable Instagram Study for Your Business: Iconosquare released the largest Instagram study ever conducted, surveying 16,000 Instagram users, tracking 250 million media, and analyzing 39 billion interactions. The published results include 200+ pages of exclusive analyses, case studies and best practices. Their goal is to help marketers better promote their brand, understand best practices, analyze user engagement and recruit and retain users. How Long Does It Take to Plan Facebook, Twitter Content?: Research by Percolate reveals how long companies plan ahead for their content distribution on Twitter and Facebook...

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Podcasting for Business: Why Marketers Are Betting on Podcasts

Author: Michael Stelzner, Social Media Examiner
Fri, Jan 16, 2015


Have you considered starting a podcast? Would you like to discover how to use a podcast to grow your business? To explore why marketers are placing big bets on podcasting, I interview Jay Baer and Joe Pulizzi. More About This Show The Social Media Marketing podcast is an on-demand talk radio show from Social Media Examiner. It's designed to help busy marketers and business owners discover what works with social media marketing. In this episode I interview Jay Baer and Joe Pulizzi. Jay is the host of the Social Pros podcast and Jay Today. He's also the man behind MarketingPodcasts.com. His company is Convince & Convert. Joe podcasts at This Old Marketing and Content Inc. He's the founder of the Content Marketing Institute and the man behind the Content Marketing World conference. Jay, Joe and I explore how podcasting has evolved since we all started. You'll discover how podcasting can help your business, how to work with sponsors and more. Share your feedback, read the show notes and get the links mentioned in this episode below. Listen Now You can also subscribe via iTunes, RSS, or Stitcher. How to subscribe/review on iPhone. Here are some of the things you'll discover in this show: Podcasting for Business Why Joe and Jay started podcasts Joe, who has been podcasting since November 2013, explains how encouragement and research led him to start a podcast. His company did a gap analysis to find out the biggest difference in tactics between the most and least effective marketing professionals. Two tactics—books and podcasts—are the factors that made the difference. He noticed the audio version of his book Epic Content Marketing really took off, so he figured there must be something to audio. Joe shares how his and Robert Rose's podcast evolved. Joe recalls how once after their weekly phone call about what was going on in content marketing, he said, "We should have recorded that." Robert asked, "Why don't we?" They launched This Old Marketing the following week. Jay started podcasting in January 2012, and just finished the third season of his Social Pros podcast, which totals about 150 episodes. Jay explains that Tristin Handy, who was director of marketing at Argyle Social at the time, said, "Did you ever think about doing a podcast? We should do a podcast." And Jay thought, "No and okay." They got together and decided to create a show that paid attention to the unsung heroes of social media. Jay says it's grown far beyond the expectations he had for it at the beginning. Listen to the show to discover which podcasts I listened to when I started the Social Media Marketing podcast. How podcasting helps their businesses When Joe looked at the behaviors of those who attend Content Marketing World, he realized his core customers engage in at least three different content vehicles, such as the newsletter, magazine and/or webinars. It's the third thing that's the tipping point, so he figured the audio content could be what gets people to the event. Jay says the Social Pros podcast allows them to spotlight their corporate clients, as well as interview potential future clients. Podcasting has become a strong lead-generation business strategy. It's also helped Jay from a personal branding and awareness perspective, because it positions him (and his company) as a leader in the field. Listen to the show to hear how podcasting builds customer loyalty. Their new ventures Joe's releasing a new book called Content Inc., which will be out in time for Content Marketing World in September. Rather than just doing a book, he's creating a platform. "If it's important enough to be a book, it's important enough to be a bigger media property," Joe explains. "You can launch an entire platform off of a podcast." The Content Inc. podcasts are 7-10 minutes long, and reuse and repurpose his other content. Jay recently launched Jay Today,

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Marketing Partnerships: How to Extend Your Reach With Content Collaboration

Author: Michael Stelzner, Social Media Examiner
Fri, Jan 09, 2015


Do you create great content other businesses might find interesting? Have you considered collaborating with other brands? To learn how to create marketing partnerships with content, I interview Andrew Davis. More About This Show The Social Media Marketing podcast is an on-demand talk radio show from Social Media Examiner. It's designed to help busy marketers and business owners discover what works with social media marketing. In this episode I interview Andrew Davis, author of Brandscaping: Unleashing the Power of Partnerships. He's also a popular speaker. Andrew explores the why and how of marketing partnerships with content. You'll discover the importance of creating marketing partnerships, as well as how to find the best partners and the keys to a successful collaboration. Share your feedback, read the show notes and get the links mentioned in this episode below. Listen Now You can also subscribe via iTunes, RSS, or Stitcher. Here are some of the things you'll discover in this show: Marketing Partnerships What led Andrew to write a book on marketing partnerships Andrew studied TV and film at Boston University, and got a job right out of school producing two public affairs programs. From there he freelanced as a producer for programs, such as the Today Show and Weekend Today. After the first dot-com boom, Andrew followed the path of some of his friends into the marketing world. While working at startups, Andrew realized that if you created great content, like television producers did, you actually would inspire people to buy stuff. He figured if he could apply those principles in the marketing world, he could really be successful. He then partnered with James Cosco, a journalist, who also went to BU. They started an agency called Tippingpoint Labs, and grew it until 2012, when Andrew sold his share in the business and wrote Brandscaping. Andrew has since been traveling the world, speaking and helping people find the right kinds of partnerships and rethink marketing. Listen to the show to hear about Andrew's background as a producer, and how the skills he developed prepared him for work in marketing. The meaning of brandscaping Andrew says that brandscaping is leveraging the audiences of others for the benefit of both partners. In the digital age everybody has an audience, whether it's on social media or through email. If you partner with other brands and create valuable content that they would want to proactively send to their audience, then there is no need to buy access to the media. Listen to the show to find out how our podcast is a brandscape.  The benefits of partnering Andrew explains that there are three simple benefits to partnering: it's better, faster and cheaper. It's better. As marketers, we can create better content if we're willing to partner with others who know the audience perhaps even better than we do. It's faster. Most content marketing is a slow-grow strategy. But brands that partner with other brands see much more rapid success with the content they create. It's cheaper. It's much less expensive to share with other audiences than it is to advertise. If you're nervous about partnering with a brand, Andrew suggests you find a person who is a known talent and who already has access to your audience. Listen to the show to discover how to partner with talent. Examples of content collaborations Andrew shares examples of some great marketing partnerships. When Converse (the athletic shoe company) was trying to rebuild their brand, their CMO Geoff Cottrill realized they got the most traction when celebrities wore their shoes and they ended up in a magazine. Since it was too expensive to buy access to celebs, Geoff figured they should look for the next big thing. So he partnered with Guitar Center, because they have access to wanna-be musicians. They built a studio in Brooklyn,

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Pinterest Traffic: How to Use Pinterest for More Exposure

Author: Michael Stelzner, Social Media Examiner
Fri, Jan 02, 2015


Do you want to drive more traffic to your site with Pinterest? Are you looking for ways to improve your Pinterest exposure? To explore how Pinterest can help your business I interview Pinterest expert, Vincent Ng. More About This Show The Social Media Marketing podcast is an on-demand talk radio show from Social Media Examiner. It's designed to help busy marketers and business owners discover what works with social media marketing. In this episode I interview Vincent Ng, host of the Pictures to Profits podcast and author of Pinterest Marketing: How to Search Optimize Your Pins and Boards for Pinterest. He's a Pinterest expert and blogs at MCNG Marketing. Vincent shares how to use Pinterest to drive more traffic to your website. You'll discover reasons why you should use Pinterest in your social media marketing, tips on images and plugins that can boost traffic to your site and provide social proof for your company and what you need to know about Pinterest's smart feed and promoted pins. Share your feedback, read the show notes and get the links mentioned in this episode below. Listen Now You can also subscribe via iTunes, RSS, or Stitcher. Here are some of the things you'll discover in this show: Pinterest Traffic How Vincent got started with Pinterest While Vincent has successfully used Twitter and Facebook for his social media clients, he found neither site could drive much traffic to his blog. Curious about Pinterest's rapid early growth, he explored the site and discovered a fair amount of traffic going to his blog from it. That is when he decided it was the site he needed to be on. Vincent has been on Pinterest since its beta stage four years ago and has witnessed how much the platform has changed and evolved since the beginning. Listen to the show to discover the major changes and trends Vincent has witnessed on Pinterest. Reasons to consider Pinterest for your marketing People are naturally drawn to attractive, magazine-quality images. Information can be processed very quickly when it's seen as an image or picture. Pinterest makes it possible to leverage beautiful, shareable images to drive more traffic to your site. You'll hear Vincent describe how to lay out your images to get the most impact and reach from Pinterest. Pinterest is also a powerful way for users to discover things they might not have expected to find. It's become a visual search engine for products and can link items together based on how they've been previously pinned or searched. Vincent shares how many people bypass Google and go directly to Pinterest to search for products and lifestyle topics because the content is curated by actual users and the results tend to be high quality. Listen to the show to find out how Pinterest's visual recognition engine links related products to be searched and discovered. The biggest mistakes people make on Pinterest The biggest mistake businesses make on Pinterest is neglecting to redirect the source of a pin back to their site. The source is the URL where you want users to be directed when they click on your pin. You could potentially get hundreds of pins and repins on your image, but you lose the opportunity to grow your blog with Pinterest if you don't link directly to your site as the source of the pin. Listen to the show to learn how to edit your image to redirect where you would like your pins to point users. The Pinterest smart feed and what marketers need to know about it The Pinterest smart feed is a new algorithm based on the quality of the pin, the quality of the pin's source (blog or website) and relevance of pins. Each factor is measured based on the number of users who link to the specific pin or the source. High-quality images and the most popular sources are given preferential treatment on Pinterest's feed. It also boosts pins from people you follow and will suggest related pins based on what's pinned...

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Failure: Why Taking Risks and Failing Is the Path to Success

Author: Michael Stelzner, Social Media Examiner
Fri, Dec 26, 2014


Have you experienced a failure in your business (or your life)? Would you like to discover how to turn failures into success and real growth? For this episode of the Social Media Marketing podcast, I'll explore why failure is important and the lessons I've learned from a major failure that happened to me this year. More About This Show The Social Media Marketing podcast is an on-demand talk radio show from Social Media Examiner. It's designed to help busy marketers and business owners discover what works with social media marketing. You'll discover the importance of failure in your work and your life, reasons you should embrace failure, and how the lessons and discoveries you make can help you succeed. Share your feedback, read the show notes and get the links mentioned in this episode below. Listen Now You can also subscribe via iTunes, RSS, or Stitcher. Here are some of the things you'll discover in this show: Embracing Failure Why a show on failure? As C.S. Lewis said, "Failures are finger posts on the road to achievement." As we fail, we are pointed in a direction. We learn a lot from failures because they can help us get better. We focus so much on success stories and what works that we often overlook the unmentioned road of failure, challenges, errors and mistakes that inevitably led to every single one of those success stories. In 2014, I had a really big failure. In fact, it was my biggest failure ever. Many people don't know about it and this show is the first time I've spoken about it publicly. I would like to share what went wrong, the lessons I learned and the importance of failure to your business, marketing and life. Listen to the show to hear why failure is so important to your business and life. The importance of failure and reasons to embrace it Henry Ford offers this great quote: "The only real mistake is the one from which we learn nothing." The path that we go down is meant to have challenges and mistakes. It's what strengthens us and makes us better. Here are three reasons you should embrace failure: 1. It's part of the entrepreneur's journey. Whether or not you consider yourself an entrepreneur or business owner, this lesson applies to everyone. Nearly every definition of "entrepreneur" focuses on the word risk. Risk is at the core of all business breakthroughs and success. With risk comes failure. It's inevitable and it's okay. 2. Nothing ventured. Nothing gained. If you're not willing to float a new idea for your company, experiment with your marketing or launch a new venture, the opportunity that sits in front of that idea will never manifest. It will never come true. You'll never really grow. Social Media Examiner is my third major business venture in the last 18 years. It followed a design agency and a white paper writing consultancy, both of which were very successful and have since shut down. In 2009, I started the media company which you now know as Social Media Examiner. Along the way, I tried and failed at a lot of things. You'll hear four examples of my terrible failures, and why I didn't let these failures stop me or get me down. 3. New discoveries are born in the ashes of failure. The most important reason to embrace failure is that it makes way for new opportunities to grow into awesome things. There's no better time than right after you crash and burn to reflect on what you've done wrong and really learn from it. I love this quote from Zig Ziglar: "It's not how far you fall, but how high you bounce that counts." You have to try, experiment, fail and do it over and over again. In summary, failure is a necessary part of the process of making new discoveries. Listen to the show to discover how two of America's most famous businessmen never gave up on their discoveries and why their persistence paid off. My story In July 2013, I launched My Kids' Adventures,

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Content Marketing: How Businesses Can Grow With Content

Author: Michael Stelzner, Social Media Examiner
Fri, Dec 19, 2014


Do you have a content marketing strategy for your business? Would you like to discover how to create and distribute content that will drive sales for your company? To learn how to grow your business with content marketing, native advertising and more, I interview Robert Rose. More About This Show The Social Media Marketing podcast is an on-demand talk radio show from Social Media Examiner. It's designed to help busy marketers and business owners discover what works with social media marketing. In this episode I interview Robert Rose, the co-author of the book, Managing Content Marketing: The Real-World Guide for Creating Passionate Subscribers to Your Brand. He's the chief strategist at the Content Marketing Institute. He's also the co-host of the podcast, This Old Marketing. Robert explores content marketing, native advertising and what all of it means for your business. You'll discover how to develop a content marketing strategy that grows your business, take advantage of the marketing opportunities offered through native advertising and learn new ways to distribute your content to the right influencers. Share your feedback, read the show notes and get the links mentioned in this episode below. Listen Now You can also subscribe via iTunes, RSS, or Stitcher. Here are some of the things you'll discover in this show: Content Marketing What is content marketing?  The Content Marketing Institute views content marketing as the approach businesses use to create, curate, distribute and promote the types of content their customers will find valuable. The goal of content marketing is to drive sales and move your business forward. Done well, content marketing offers a value that's separate and discrete from the products or services you sell. It's about providing content-driven experiences that are educational, entertaining or useful to your audience, but ultimately drive engagement, awareness and sales for your brand. Social media gives you the power to aggregate your own audiences and be your own media company. The tools needed to publish the type of content that establishes you as a thought leader in your industry and draws customers to your brand are readily available and easy to use. Listen to the show to discover how content marketing can go beyond written articles and encompass things like videos, app development, games and more. Examples of businesses that do content marketing well You'll hear Robert explore how big companies like Chipotle Mexican Grill, LEGO and Coca-Cola leverage content marketing in creative and innovative ways such as movies, TV series and magazines. httpv://www.youtube.com/watch?v=DBhTiyQU1kA Compared to what large companies might spend on traditional mass media or big sponsorships, their content marketing expenditures are just a drop in the bucket, according to Robert—yet it has such a big impact from a branding standpoint. Even if your small business doesn't have the budget for national TV spots and large print campaigns, you can get a lot of bang for your buck through content marketing. It's easy and inexpensive to publish, distribute and promote your own content through blogging, social media and podcasting. Robert uses Marcus Sheridan's business blog to illustrate this point. He used his site to answer every question asked about pools and became an expert in the very small niche he was already passionate about. This propelled his business, River Pools and Spas, to huge success and top Google rankings. Listen to the show to find out how the Content Marketing Institute leverages its blog, workshops, classes and podcast to drive attendance to their annual show, Content Marketing World.  Research on the effectiveness of content marketing Content Marketing Institute and MarketingProfs recently released two new studies: B2B Content Marketing 2015: Benchmarks, Budgets, and Trends — North America and B2C Content Marketing 2015: Be...

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Visual Content: How to Create Shareable Images People Love

Author: Michael Stelzner, Social Media Examiner
Fri, Dec 12, 2014


Do you use images in your social media marketing? Are you interested in finding ways to create more shareable visual content quickly and easily? To learn how to create shareable images that enhance your social media marketing, I interview Kim Garst. More About This Show The Social Media Marketing podcast is an on-demand talk radio show from Social Media Examiner. It's designed to help busy marketers and business owners discover what works with social media marketing. In this episode I interview Kim Garst, CEO of Boom Social, a social media marketing consultancy. Kim's also an expert in using visuals for social media marketing. She's the author of a new book, Will the Real You Please Stand Up: Show Up, Be Authentic, and Prosper in Social Media. Kim explores visual content and how it can enhance your social media marketing. You'll discover the importance of using visual content in your social media marketing; the different types of visual content you can create for your brand or business; and the best tools, apps and resources for creating visual content at your desktop or on the go. Share your feedback, read the show notes and get the links mentioned in this episode below. Listen Now You can also subscribe via iTunes, RSS, or Stitcher. Here are some of the things you'll discover in this show: Visual Content Marketing What is visual content marketing? Visual content marketing is a way to use images, rather than words, to communicate a message about your business, product or service. Visuals are a snackable way to express ideas. Visuals are a huge part of social media and they continue to evolve. People are so busy today. Images catch their attention and are quicker and easier to process than text as they scroll through a social media feed. Beyond leveraging social media platforms typically known to be visual (Pinterest and Instagram), Kim also looks for ways to implement visuals and eye-popping graphics in her Twitter content strategy and on her blog. Listen to the show to discover more ways to leverage visual content in your social media marketing.  The importance of visuals for social media marketing  From a social media marketing standpoint, the old saying that "a picture's worth a thousand words" holds so much value today. As marketers, we all need to be or become storytellers. A great photo or graphic tells a story in one hot second. We live in such an information-overloaded space right now and attention spans are so short. Text-based marketing alone has become less and less effective. The brain processes visuals 60,000 times faster than text. A good image can connect an idea or message much quicker and stronger than text-only content. Listen to the show to find out other amazing stats for the effectiveness of visual content on what your audience will process, learn and retain.  Different types of visuals you can create  There are five primary types of visual content you can create for social media: videos, photos, creative images, infographics and slide shows. Kim explains that comics, memes and infographics tend to be hugely popular on social media. Comics and memes are a way to showcase humor. They're fun and relatable, so people are eager to share them with their friends and family. According to Kim, businesses that use infographics probably have a 12% higher growth rate than companies that don't. Infographics offer a visual way to share a lot of interesting content in one image. People love them too. The most popular place to get more bang from your infographics is on Pinterest. People share them there like mad. Another great place to leverage infographics is on blogs. An infographic doesn't necessarily have to be complex to be appealing and effective. For example, if you have a blog post that's about 10 ways to do something, then you could repurpose your blog content and very easily make an infographic on those 10 ways.

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Content Sharing: How to Build a Following Using Other People’s Content

Author: Michael Stelzner, Social Media Examiner
Fri, Dec 05, 2014


Do you have a content sharing strategy for your business? Are you interested in discovering ways to leverage great content to promote your business and drive sales? To learn how to build a following by sharing other people's content, I interview Guy Kawasaki. More About This Show The Social Media Marketing podcast is an on-demand talk radio show from Social Media Examiner. It's designed to help busy marketers and business owners discover what works with social media marketing. In this episode I interview Guy Kawasaki, the author of the book Enchantment and the chief evangelist at Canva. His newest book is called The Art of Social Media: Power Tips for Power Users. Guy explores how to build your social media following by sharing other people's content. You'll discover how to create a consistent brand image for your company, develop a strategy for consistently sharing great content with your audience and leverage that content to promote your products or services. Share your feedback, read the show notes and get the links mentioned in this episode below! Listen Now You can also subscribe via iTunes, RSS, or Stitcher. Here are some of the things you'll discover in this show: Content Sharing How Guy got started in social media  Depending on how you define social media, Guy was there at the very beginning with CompuServe forums. He says he was late to blogging, starting four or five years after it really took off, but gradually adopted social media much quicker over the years. Guy joined Twitter six or seven months after it started, but was on Google+ six days after it launched. Today, Guy considers social media as God's gift, especially for entrepreneurs, because it's fast, free and ubiquitous. It's a great equalizer and makes it possible to potentially reach millions of people with just one tweet, image or post. Listen to the show to discover why Guy says we're in the renaissance of marketing.  Have a consistent image and mantra across all of your social networks In Guy's new book he talks a lot about the importance of having a consistent brand image across all of your social media channels. Guy advises against adopting a different persona for each social media platform. It's much too difficult to manage and will make people question who you really are. You'll hear Guy explore the importance of having a mantra for your business and provides some great examples. Your mantra explains who you are and why your product, service or business exists in two or three simple words. It should go in the Bio or About Me sections of all of your social media profiles. Listen to the show to learn how your mantra is radically different than your company mission statement or slogan. The importance of the Incognito Window  Guy explains that the Incognito Window is a feature found on all browsers, which allows you to browse your pages and your social profiles anonymously. This mode lets you see how a new visitor to your website will see it. Many marketers will be amazed to discover that what they see on their own company's website on a day-to-day basis is not the same thing as most people see when they visit for the first time. The Incognito Window mirrors a different online experience that you or someone inside your company may not even realize exists because you've gotten past the sign-ins, cookies and gates, whereas other people have not. Listen to the show to learn why the Incognito Window matters to your business.  Guy's content-sharing philosophy Guy says there are two key components to his entire strategy. He believes the most important test of all of social media is what he calls the "reshare test," which is: "Are you sharing something that other people will share with their friends and followers?" You'll hear how he relates tipping in a restaurant to a +1 or a like, or something like a thumbs-up. Whereas with a share,

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Instagram Growth: How to Build a Community on Instagram

Author: Michael Stelzner, Social Media Examiner
Fri, Nov 28, 2014


Do you use Instagram in your social media marketing? Are you interested in growing your community on Instagram? To learn how to improve your Instagram marketing, I interview Sue B. Zimmerman. More About This Show The Social Media Marketing podcast is an on-demand talk radio show from Social Media Examiner. It's designed to help busy marketers and business owners discover what works with social media marketing. In this episode I interview Sue B. Zimmerman, known as the Instagram Gal. She co-authored the ebook, Instagram Basics for Your Business and taught Instagram Marketing for Small Businesses on CreativeLive. Sue helps businesses leverage the power of Instagram. Sue explores what you need to know to improve your marketing and grow a community on Instagram. You'll discover what marketers should know about Instagram, including the best photos to capture and the importance of comments, hashtags and direct messages. Share your feedback, read the show notes and get the links mentioned in this episode below! Listen Now You can also subscribe via iTunes, RSS, or Stitcher. Here are some of the things you'll discover in this show: Improve Your Instagram Marketing What marketers should know about Instagram Video is very much underused on Instagram and yet there are some very cool things marketers can do with it. A few months ago, Instagram bought Hyperlapse, an app that allows you to create time-lapse videos and share them on Instagram. Hyperlapse is simple and fun to use. It speeds up the frames 3, 6 or 12 times and gives the feeling of moving really quickly through physical space, which is interesting and different to see in your Instagram feed. The advantage of Hyperlapse is it can absolutely get someone to stop in their Instagram tracks while they scroll through their feed. It also makes it possible for you to compress a longer video into the allotted 15 seconds for video on Instagram. Listen to the show to discover a new trick with hashtags you can use to get your posts to the top of Instagram's hashtag curation. Promote conferences and events with Instagram Instagram is the best way to connect with and grow your community at events and conferences. Just like you would with a Twitter hashtag, you can follow an Instagram hashtag before, during and after an event and find people who share a common passion or interest with you. When you promote events on Instagram, the visual content can be accessed at any time. It's available forever and can easily be found with the hashtag. Even if you miss a chance to meet someone in person at an event, you can still reach out to him or her on Instagram afterwards. If you're authentic when you reach out, they will likely respond and follow you back. This is one of the best ways to grow a community on Instagram. Listen to the show to learn the best photos to capture with Instagram at events and conferences. Create a community on Instagram Sue suggests you always have a call to action in your posts. You can ask a question or offer valuable content that starts a conversation. The goal is to drive engagement on Instagram through meaningful comments and conversations, not just with a double-tap heart. Community is built by each post you curate because it's a chance to connect with other people through their comments and questions. Sue advises to never leave questions unanswered and always thank and acknowledge people who leave comments. The more engagement you drive on Instagram through your comments and posts, the more others will do the same for you or want to be part of the conversation too. The key is being as diligent on Instagram as you are on Facebook and Twitter. Listen to the show to learn where to focus your time and attention when you manage your business's Instagram account. How marketers can use Instagram hashtags Before you come up with hashtags for your brand or business,

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Becoming Recommended: How to Build a Business Others Love Recommending

Author: Michael Stelzner, Social Media Examiner
Fri, Nov 21, 2014


Do you rely on word of mouth to promote your business? Are you wondering how to get more people to recommend your product or service? To learn how to build a business that's highly recommended, I interview Paul Rand. More About This Show The Social Media Marketing podcast is an on-demand talk radio show from Social Media Examiner. It's designed to help busy marketers and business owners discover what works with social media marketing. In this episode I interview Paul Rand, the CEO of Z?calo Group, an agency that specializes in digital, social and word-of-mouth marketing. He's also the chief digital officer at Ketchum and former president of the Word of Mouth Marketing Association. Paul authored the book, Highly Recommended: Harnessing the Power of Social Media and Word of Mouth to Build Your Brand and Your Business. Paul explores how your business can become highly recommended. You'll discover what motivates recommendations, the importance of targeting the right influencers online and the six steps to getting more positive recommendations for your business. Share your feedback, read the show notes and get the links mentioned in this episode below! Listen Now You can also subscribe via iTunes, RSS, or Stitcher. Here are some of the things you'll discover in this show: Build a Highly Recommended Business Know why your customers would recommend your business  Paul tells a story in his book about his first encounter with a popular East Coast grocery chain, Stew Leonard's. He learned about the company over dinner from clients who not only gushed about this beloved retailer, but also insisted on picking him up the next morning to take him to Stew Leonard's so he could marvel at it in person. What an incredible word-of-mouth recommendation! Paul discovered that Stew Leonard's does a great job connecting with people and that they built sociability into their business from the very beginning. He felt like he was truly part of a special experience when he was in the store. There are some fairly consistent things, particularly in the age of social media, that companies should do to take advantage of this level of brand affinity. People love to share. When people discover something that they think might help someone else, they really want to share it. If you can figure out why your customers would recommend your brand, you have great ability to help them to do it. Listen to the show to discover what businesses should consistently do to become highly recommended.  The power of online recommendations Online recommendations have a dramatic influence and a bigger reach than face-to-face recommendations. Word-of-mouth recommendations have always been the Holy Grail for marketers. Social media basically puts that power on steroids. Now when someone says something positive about your brand, that endorsement has the potential for reaching millions of people. Paul describes two types of recommendations: implied or explicit. An explicit recommendation is told directly in person, through a post or from an online review that something is great. An implied recommendation can be as subtle as liking a Facebook page or sharing a post, yet it can be just as powerful and influential, depending on the source. Listen to the show to find out how recommendations, even from complete strangers, can drive people to your product or brand.  What drives recommendations There are many reasons people are eager to accept and offer recommendations. Very simply, we humans take our cues from other humans. If someone tells us a product, brand or service is good and we notice them benefiting from it, we assume it will benefit us as well. However, it's all a matter of influence. Most people have a certain degree of knowledge or passion for a specific topic or interest and tend to make recommendations around it. They often become the go-to person to ask about that particular topic.

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Mobile Marketing: Are You Ready for the Revolution?

Author: Michael Stelzner, Social Media Examiner
Fri, Nov 14, 2014


Do you have a mobile strategy for your business? Are you interested in discovering what the future of mobile marketing has in store? To learn how to market your business with mobile, I interview Tom Webster. More About This Show The Social Media Marketing podcast is an on-demand talk radio show from Social Media Examiner. It's designed to help busy marketers and business owners discover what works with social media marketing. In this episode, I interview Tom Webster, the Vice President of Strategy and Marketing at Edison Research. He's authored studies such as The Social Habit and Twitter Users in America. He's co-authored a new book with Tim Hayden called The Mobile Commerce Revolution: Business Success in a Wireless World. Tom explores how mobile marketing impacts your business. You'll discover why successfully mobile marketing goes beyond technology, how consumer behavior is already being shaped by mobile, and how to respond to the mobile commerce revolution. Share your feedback, read the show notes and get the links mentioned in this episode below! Listen Now You can also subscribe via iTunes, RSS, or Stitcher. Here are some of the things you'll discover in this show: Mobile Marketing Why Tom wrote his new book  Working in consumer behavior and market research, Tom has tracked human behavior for decades. He helps brands figure out why humans do what they do. His particular area of interest is to capture the opinions and study the behavior of people out of their homes and on the go. For Tom, understanding mobile marketing goes beyond the technology. It's about being able to understand people's needs, wants, and desires while they are in transition, out and about, and away from home. This idea was the impetus behind his new book, The Mobile Commerce Revolution: Business Success in a Wireless World Listen to the show to learn how it's been possible for Tom's company, Edison Research, to study mobile behavior for decades.  What is the mobile commerce revolution Every year, experts in various trades are asked if this is going to be the year of mobile when, in fact, the year of mobile has already happened. According to Tom, the mobile commerce revolution is already upon us. You'll hear Tom describe the Starbucks mobile app as an example of how much consumer behavior has already been shaped by mobile. There's no special technology to the Starbucks mobile app. It's nothing more than a bar code on your phone that's tied to a method of payment. Yet it's eliminated the need for a wallet and made it simpler to purchase items using something Starbucks customers already have in hand: their smartphones. The use of this smartphone app has become such default behavior that it’s prompted customers to make a purchase at Starbucks when they otherwise might not have. If you base your mobile strategy on the technology, then you will not make it. Mobile isn't about technology. It's about being able to understand and enable human behavior. Listen to the show to hear what companies with successful mobile strategies are doing that others aren't. How marketers should respond to the mobile explosion  It's easy to be lulled into thinking that big data and clickstream analytics will give you everything you need to know to develop your mobile strategy. However, the first step when you develop a successful mobile strategy is to examine human behavior. Tom describes the mobile web as having three distinct eras. We've moved past the first two eras of optimizing for mobile and responsive design. We are now moving towards a new era of contextually relevant experiences based on a customer's unique needs and wants in the context of their specific location. Mobility enables this capability to happen. There is a serious measurement gap between the online and the offline interactions because our focus has either been on search or on purely technology solutions.

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Twitter Marketing: How to Succeed on Twitter

Author: Michael Stelzner, Social Media Examiner
Fri, Nov 07, 2014


Do you use Twitter for your business? Are you wondering how to get more out of your Twitter marketing? To learn how to successfully market your business using Twitter, I interview Mark Schaefer. More About This Show The Social Media Marketing podcast is an on-demand talk radio show from Social Media Examiner. It's designed to help busy marketers and business owners discover what works with social media marketing. In this episode, I interview Mark Schaefer, the author of The Tao of Twitter, Return on Influence and co-author of Born to Blog. He's a college educator, blogger, consultant and speaker. This is his third appearance on this show! Mark explores what you need to know about using Twitter for your business. You'll discover the path to Twitter success, how to utilize everything Twitter has to offer to market your business, and manage your followers and lists. Share your feedback, read the show notes and get the links mentioned in this episode below! Listen Now You can also subscribe via iTunes, RSS, or Stitcher. Here are some of the things you'll discover in this show: Twitter Marketing How Mark got started with Twitter  Mark believes that you really need to immerse yourself in the social web in order to truly understand it, or be successful as a consultant or teacher. Mark immersed himself in Twitter 7 years ago, when he started his own consulting business and started to teach. Mark admits that he was not an early fan of Twitter. It took him months to figure out that this platform was more than just the advertising, technology, mentions or hashtags. Once he understood the powerful human aspect behind Twitter, it changed his life and he wanted others to understand it too. Mark calls Twitter the greatest networking tool ever created. Many of the connections he's made around the world would not have been possible without Twitter and his blog. Listen to the show to discover more about Twitter's powerful ability to connect you with potential clients and opportunities.  The three elements of the Tao of Twitter Mark identifies tao as the Chinese word meaning path. He explains that there is a certain path to success. Behind every Twitter success story, perhaps behind every social media success story, there are 3 essential elements to this path: meaningful content, a targeted audience, and authentic helpfulness. You'll hear Mark discuss each of these three elements in detail and how they work to create meaningful connections for your business when you use Twitter. According to Mark, there is no better way across any social media platform to create an audience than Twitter. It offers so many ways to find the right people for your business. Listen to the show to discover how these three elements work together to lead to success on Twitter.  How businesses can use Twitter  In The Tao of Twitter, there is a chapter called "25 Ideas to Toast Your Competition". Mark offers a few examples of this in the show. He thinks that Twitter is under utilized by businesses today, yet it has the power to transform your business. For instance, Twitter search can be the most powerful source of marketing research available to you. It offers users the ability to target an audience down to a specific zip code, sentiment, or keyword. Twitter's Advanced Search allows you to find potential clients, conduct competitive research, track trends, or provide customer service, all in real-time. Mark explores the benefits of paid promotions and ads on Twitter. According to Mark, this is a great time to try Twitter advertising. The inventory is high and the cost is relatively inexpensive at the moment, but Mark projects that this may not be case for long, as more people learn to leverage this opportunity. Listen to the show to discover a little known trick that makes Twitter advertising especially attractive to marketers.  Broadcast content versus being helpful

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Blog Monetization: How You Can Make More Money With Your Blog

Author: Michael Stelzner, Social Media Examiner
Fri, Oct 31, 2014


Are you looking for ways to make money with your professional blog? Do you want to know how to leverage your content to monetize your site? To learn how to make more money with your blog, I interview Leslie Samuel. More About This Show The Social Media Marketing podcast is an on-demand talk radio show from Social Media Examiner. It's designed to help busy marketers and business owners discover what works with social media marketing. Listen to Leslie Samuel explain how you can make more money with your blog. In this episode I interview Leslie Samuel, whose Interactive Biology blog makes biology fun for students and teachers. He's also the man behind Become A Blogger, a large site dedicated to the craft of professional blogging. Leslie shares how to make more money with your blog. You'll discover the many ways you can leverage content on your blog to make money, the benefits and pitfalls of display ads and affiliate marketing and the strategy behind selling your own products and services through your site. Share your feedback, read the show notes and get the links mentioned in this episode below! Listen Now You can also subscribe via iTunes, RSS, or Stitcher. Here are some of the things you'll discover in this show: Blog Monetization How blogging has changed Leslie's life To say that blogging has changed Leslie's life is an understatement. It has done so much and opened so many doors for him, which is why he is so passionate about it. Blogging changed the way Leslie attracted customers to his business. In the past, he had to consciously, constantly and actively find customers. With blogging you can build a platform and if you do it right, people will actually find you. Leslie says this was a game-changer for him. The other big way blogging changed Leslie's life is that it allowed him to start making money online exclusively. Leslie started blogging 6 years ago while teaching at a Christian boarding academy. He launched the site, Interactive Biology, which explains biology concepts, one at a time, with short 3- to 5-minute videos. Leslie has since left teaching and now focuses entirely on his blogging business. Listen to the show to find out how Leslie first discovered blogging and came up with a completely unique approach to it.  The right point to begin a monetization strategy for your blog Leslie's philosophy on blog monetization has evolved over time. Where he once advised people to just start a blog and worry about making money later, he now insists that you must start to think about the monetization before you even build your blog. If you are looking to launch a professional blog, start putting things into place from the very beginning. People think of selling as a bad thing, but it's actually a way to provide more value to your audience. There's no reason to hold back from the very beginning. Listen to the show to hear how selling on your blog can be a way to provide more value to your customers and readers. Some of the most common ways bloggers make money from their sites  When it comes to making money with your blog, there's a bunch of options. The top four blog monetization strategies that you'll hear about in the show are display ads, affiliate marketing, selling your own products and providing a service. Of these monetization options, Leslie considers display ads from networks such as Google AdSense to be the simplest way to make money on your site. It requires very little work on your part, but you have to make sure you have a decent amount of traffic for this monetization strategy. Listen to the show to discover the pros and cons of display ads, as well as affiliate marketing and selling your own product or service as methods to generate more money from your blog. Best practices for display ads Relevance is the key to making money through display ads on your site. According to Leslie, there are people making as much as $10,

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Your LinkedIn Profile: Why You Need to Revisit How You Look on LinkedIn

Author: Michael Stelzner, Social Media Examiner
Fri, Oct 24, 2014


Do you use LinkedIn as a networking tool? Are you looking for ways to use LinkedIn to attract more business for your company or brand? To learn how to optimize your LinkedIn profile as a marketer, I interview Ron Nash, the "LinkedIn Whisperer," for this episode of the Social Media Marketing podcast. More About This Show The Social Media Marketing podcast is a show from Social Media Examiner. It's designed to help busy marketers and business owners discover what works with social media marketing. The show format is on-demand talk radio (also known as podcasting). In this episode, I interview Ron Nash, author of the books Leveraging LinkedIn and How to Find Your Dream Job, Even in a Recession. Ron is a LinkedIn preferred trainer who specializes in helping individuals and brands with their LinkedIn strategy. Ron shares the importance of having a well-developed LinkedIn profile. You'll discover how to present yourself on LinkedIn, write an engaging professional headline and summary and strategically leverage images and video on your profile page. Share your feedback, read the show notes and get the links mentioned in this episode below! Listen Now You can also subscribe via iTunes, RSS, or Stitcher. Here are some of the things you'll discover in this show: Your LinkedIn Profile How Ron got started with LinkedIn As a corporate recruiter and business owner, Ron discovered LinkedIn in 2003 and was an early adopter of the platform. Once he saw LinkedIn's viability in developing business clients and recruiting candidates, he started "running down that street like there was no tomorrow," as he put it. Many years later, LinkedIn considers Ron to be one of their top 1.5% of people with a large network, as well as one of their top 15% in terms of using the platform strategically. Listen to the show to find out how Ron went from using LinkedIn to recruit talent to teaching other people how to successfully use LinkedIn.  Why it's important for marketers and business owners to have a well-developed LinkedIn profile A lot of people approach LinkedIn as just a place for job-seekers and treat their profile just like a resume, which is a flat, two-dimensional experience. LinkedIn is actually a multidimensional tool that allows you to tell your stories. It's called transmedia storytelling. LinkedIn is one of the first professional platforms where you can set up your profile, stage your brand or service and tell a story with other media. Ron explains that LinkedIn is like a new TV station. With its 300 million users in 200 countries, people are on it 24/7. You'll hear why it's more critical than ever to be creative in the way you present your brand. The number-one activity on LinkedIn is people checking out your profile before they allow you into their network. So first impressions count. Listen to the show to hear how LinkedIn is integrated into the powerful networking happening at the Social Media Marketing World conference.  The biggest mistake people make with their LinkedIn profile The biggest mistake people make is that they interact with LinkedIn as though it's a resume. Ron says that it's a great opportunity, depending on how you treat your resume, but it's also a tool in which you can incorporate other visual aspects. Ron states that behaviorally, resumes are a 20th-century thing; whereas in the 21st century you have the opportunity to insert video and images. As a marketer, you have the ability to bring your LinkedIn profile to life with images and video, which speak louder than written words. Listen to the show to find out why Ron includes videos in his LinkedIn profile. What to include in your Summary Ron says that there are two ways you can position your Summary: you can either write in first person or third person. It all comes down to personal preference. When you talk from the first-person "I" standpoint,

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Facebook News Feed: How to Respond to Facebook Changes

Author: Michael Stelzner, Social Media Examiner
Fri, Oct 17, 2014


Do you use Facebook to promote your business? Are you curious how to respond to the recent changes to the Facebook news feed? To learn how to navigate these important changes to Facebook's news feed, I interview Mari Smith, the "Queen of Facebook." More About This Show The Social Media Marketing podcast is an on-demand talk radio show from Social Media Examiner. It's designed to help busy marketers and business owners discover what works with social media marketing. In this episode, I interview Mari Smith, who is the world's leading Facebook marketing authority. She's authored the books, The New Relationship Marketing and Facebook Marketing: An Hour a Day. This is her fourth appearance on the show! Mari explores what you need to know about marketing with Facebook, and in particular the news feed. You'll discover the importance of native links, why micro-video should be key to your Facebook posting strategy and how Atlas will change the way you do online advertising. Share your feedback, read the show notes and get the links mentioned in this episode below! Listen Now You can also subscribe via iTunes, RSS, or Stitcher. Here are some of the things you'll discover in this show: Facebook News Feed What marketers need to think about this next year when it comes to Facebook marketing Mari shares that over the next year, marketers will have to embrace the idea of paid amplified posts. According to Mari, most businesses on Facebook will have to bite the bullet and allocate dollars to paid posts this coming year. Mari shares that another Facebook trend is the push for micro-video and user-generated content. You'll hear more about this in the show. The next big consideration is connecting with your mobile users. With 75% of Facebook users accessing the site from mobile devices, your content must be effective on a mobile feed and able to direct people to a mobile-friendly landing page. Listen to the show to find out why community managers are more important than ever to your Facebook marketing strategy.  Review your posting strategy With Facebook clearly giving preferential visibility to consumers rather than brands, marketers now have to rethink their posting strategy. Especially with all of the latest updates to the news feed. Mari explains that some of the changes have been around links, and as marketers we are all about the images. In the past we have been told that posts with photos get the best visibility in the news feed. Mari explains that marketers have tried all kinds of clever ways to circumvent the news feed ranking algorithm. When you wanted to include a link in your post, you could use an image and include the link in the description. Now what Facebook calls native link posts give you a bigger image preview on your posts. You type or paste a link into your publisher on your page or profile, and it automatically generates a preview with a large image. You'll hear the huge advantages of this type of post, and why you need to consider it for your posting strategy. Listen to the show to find out why Mari recommends you change up your posting strategy to integrate more links. How Facebook's Save feature works and its advantages At the end of July 2014, Facebook introduced a new Save feature, which lets you to save items found on Facebook to check out later when you have more time. Available on both mobile and desktop, the Save feature was initially only meant for native link posts, but Facebook quietly upgraded it to allow any post with a link, video, photo or status update to be saved. Even if a post has multiple links in it, you can save all of the links at once with this tool. Mari recommends that you remind your fans from time to time of how to save and retrieve their saved items. Although publishers don't have access to the metrics right now, Mari's educated guess is that this feature might ultimately have value and give priority...

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Online Publishing: Lessons From Five Years at Social Media Examiner

Author: Michael Stelzner, Social Media Examiner
Fri, Oct 10, 2014


Have you ever wondered how Social Media Examiner started? Do you want to know the strategy behind this large online publishing platform? For this episode of the Social Media Marketing podcast I'll share how we built Social Media Examiner into what it is today. More About This Show The Social Media Marketing podcast is a show from Social Media Examiner. It's designed to help busy marketers and business owners discover what works with social media marketing. The show format is on-demand talk radio (also known as podcasting). In this episode you'll discover the business strategy behind Social Media Examiner, how we built a larger following and how it has been monetized over the years. Share your feedback, read the show notes and get the links mentioned in this episode below! Listen Now You can also subscribe via iTunes, RSS, or Stitcher. Here are some of the things I'll share with you in this show: Online Publishing Social Media Examiner back in 2009 In the beginning, I gave it 3 years. First of all, it was a great experiment. I didn't even know if someone like me, who knew absolutely nothing about social media, could even start a blog and become a leader in this space. I actually call Social Media Examiner an online magazine. In 2008/2009, when I was exploring this idea, I did notice that not a lot of people were talking about the "how" of social media. It was more about "What's wrong with social media?" or "Why should I consider social media?" It was the "how" stuff that was really popular. One of the first things I noticed was that the articles detailing the how-to stuff were going crazy-viral on social. You'll hear two examples of articles that I wrote for Copyblogger and Marketing Profs. Those articles turned out to be two of the most popular articles written on those sites. It was the response to those two articles that drove me to start Social Media Examiner almost 5 years ago to the day. Little did I know then that a million+ people a month would consume our content today. It's hard to believe that it's been 5 years. Listen to the show to find out the type of approach I took when it came to writing the articles for Copyblogger and Marketing Profs. Where the idea for Social Media Examiner came from It all started when I contacted Ann Handley, chief content officer at Marketing Profs, to ask if she wanted to connect on LinkedIn. Her response was, "Are you on Facebook?" At that time I thought Facebook was just for college students. This was probably in 2008 or early 2009. So I opened a Facebook account, and started to notice that there was a whole new community of people, not just students, who were having a great time on there. This opened my eyes to what could possibly happen. It was where it all started, I guess. Every idea has a genesis point, if you will, and that genesis moment was when Ann said, "How about Facebook?" Listen to the show to discover how the name Social Media Examiner came about. The business strategy behind growing Social Media Examiner Before the launch of Social Media Examiner, I put together an online event under my White Paper Source brand. I called the event Social Media Success Summit. This was to see if a segment of my White Paper Source audience would be interested in social. This month is actually our 6th annual Social Media Success Summit. The success of this first summit made me decide to run the idea of Social Media Examiner by several of the presenters. The first summit included Mari Smith, Denise Wakeman and Chris Garrett, who all helped me put on this online conference. The idea behind Social Media Examiner was for me to write one article a week. Then I would recruit the others mentioned above to write one article a week. So the plan was to have a spread and hopefully be able to publish on the site three times a week. This group originally did not think it was a good idea.

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YouTube Growth: How to Grow Your YouTube Channel

Author: Michael Stelzner, Social Media Examiner
Fri, Oct 03, 2014


Do you post videos on YouTube? Are you looking for ways to increase your traffic and subscribers? To explore how to grow your YouTube audience, I interview Steve Dotto for this episode of the Social Media Marketing podcast. More About This Show The Social Media Marketing podcast is a show from Social Media Examiner. It's designed to help busy marketers and business owners discover what works with social media marketing. The show format is on-demand talk radio (also known as podcasting). In this episode, I interview Steve Dotto, who produces Dotto Tech, a YouTube show designed to help you "discover your inner geek," by focusing on productivity, apps and more. In his former life, Steve hosted Canada's largest syndicated technology show of the same name where he entertained and informed millions of Canadians on all things tech. Steve's also been involved with theater and comedy at Second City. Steve shares how he transitioned from hosting a tech TV show to a popular YouTube channel. You'll discover how to grow your YouTube channel. Share your feedback, read the show notes and get the links mentioned in this episode below! Listen Now You can also subscribe via iTunes, RSS, or Stitcher. Here are some of the things you'll discover in this show: YouTube Growth How Steve transitioned from television to new media For 15 years, Steve had a popular TV series in Canada that focused on tech. According to Steve, toward the end of the run, the Internet was becoming more relevant and the show was becoming less relevant. So about four years ago, he pulled the plug on the TV show and then took some time to figure out his next step. He started to teach, dabbled on YouTube and did a radio show. Then at a conference two years ago in Victoria, he met Mari Smith, who introduced him to the world of Internet marketing and showed him how to build a community. Steve took her advice and added his own approach. About a year ago, he really started focusing on YouTube. Listen to the show to hear how last year's YouTube/Google+ changes were key for community development. Steve's show format Steve's how-to series shows his viewers how to use tech tools—from Google functions to iPhone apps—more effectively. Steve says if you watch an episode and say, "I didn't know I could do that," "I'd like to do that" or "I should be doing that," then he's done his job. httpv://www.youtube.com/watch?v=ePVkSfKeEfI Most of Steve's videos are between 5 and 12 minutes long, which is a little long by conventional YouTube wisdom. His goal is to take on a topic and teach his viewers something they probably didn't know. Bottom line, he explains, is edutainment value. Listen to the show to hear an example of something Steve teaches during an episode. Why you should start a YouTube show Steve feels that for many different topics it's easier to convey a concept with inflection through video than on other platforms. It's also a relaxing environment to browse through and discover information. Steve says most people will binge-watch YouTube. They'll watch several videos in a row on the same topic to learn something. A video is easier to follow than a blog, it's more engaging than a podcast and you can bring all of the media types together, Steve believes. Listen to the show to discover how Steve feels about writing. What tech Steve uses for his show and why Steve sets his broadcasts up as screencasts, but uses an app so viewers can also see his face as he explains the tech. The why: Content creates a connection between the presenter and viewer. Whether it's a blog, podcast or YouTube video, there is an intimate relationship between you, the speaker, and the audience. With the vastness of the Internet, Steve believes we often lose that personal engagement that happens when someone consumes our content. So we need to make every effort to develop that relationship.

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Advanced Blogging: How to Go Big With Your Blog

Author: Michael Stelzner, Social Media Examiner
Fri, Sep 26, 2014


Do you have a blog for your business? Are you ready to take your blogging to the next level? To explore how to build your blog readership, I interview Darren Rowse for this episode of the Social Media Marketing podcast. More About This Show The Social Media Marketing podcast is a show from Social Media Examiner. It's designed to help busy marketers and business owners discover what works with social media marketing. The show format is on-demand talk radio (also known as podcasting). In this episode, I interview Darren Rowse, the world's leading authority on blogging. He authored the book ProBlogger and founded two popular blogs: Digital Photography School and ProBlogger. Darren has been blogging since 2002 and his work has inspired millions of people. Darren shares how he built a mega-blog with millions of monthly readers. You'll discover how to attract more readers, engage your audience and monetize your blog. Share your feedback, read the show notes and get the links mentioned in this episode below! Listen Now You can also subscribe via iTunes, RSS, or Stitcher. Here are some of the things you'll discover in this show: Advanced Blogging How Darren started blogging In 2002 Darren came across a blog for the first time and knew right away it was a medium he wanted to explore. Almost immediately, he started his first blog. Darren explains that he had no background in technology or writing, just a fascination with community and communication. He developed an audience for his personal blog over the next year and a half, writing about a variety of niche topics (photography, spirituality, movies, politics). When his audience "complained" that there was too much variety, Darren split the topics up into different blogs. From there, Darren began to experiment with making money from blogging. It evolved from a hobby into a part-time job, then grew into a full-time business. Listen to the show to hear how many blogs Darren launched over the years. Why it's never too late to start blogging When Darren first started blogging, he looked at the big bloggers and thought he was too late to start. At that point, the big names had only been blogging for a year or two. However, Darren says new bloggers are breaking through all the time. More blogs mean greater opportunities to network and the ability to grow faster, especially if you can get on the radar of an influencer in your niche. While there may be a ton of bloggers out there, Darren explains that there's nobody who has your exact set of experiences, opinions, stories, skills and perspectives, and that's what sets you apart. If you can harness your uniqueness, there's certainly a way to get noticed. Listen to the show to hear how blogging in your niche will serve you well now and in the future. Digital Photography School, then and now Darren started Digital Photography School in 2006. It evolved from one of his previous blogs—a digital camera review blog. It was quite profitable, Darren explains, but not particularly satisfying. He wanted a blog about photography that he enjoyed writing—where he could build a relationship with his readers and answer common photography questions. When the site launched, Darren wrote all of the blog content himself (two to three posts per week), focusing on evergreen content and throwing shareable content into the mix. It was on a free theme, boot strapped, and gradually began to rank in Google and develop a following. He monetized using AdSense and Amazon affiliate marketing. A photography enthusiast, Darren says he's the guy in your circle of friends who people ask to photograph parties because they can't afford a real photographer. He's also the one everyone comes to before they buy a camera. He started the site writing beginner-level content. As the site developed, he hired professional photographers to write for the more advanced audience. Now,

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Webinars: Growing Leads and Sales With Live Online Events

Author: Michael Stelzner, Social Media Examiner
Fri, Sep 19, 2014


Do you use webinars in your marketing? Are you looking for new ways to generate sales and leads? To explore the art of using webinars to generate leads and ultimately sell, I interview Lewis Howes for this episode of the Social Media Marketing podcast. More About This Show The Social Media Marketing podcast is a show from Social Media Examiner. It's designed to help busy marketers and business owners discover what works with social media marketing. The show format is on-demand talk radio (also known as podcasting). In this episode, I interview Lewis Howes, author of The Ultimate Webinar Marketing Guide and host of the School of Greatness Podcast, where he focuses on leadership and personal development. Lewis is also an athlete and he's on the USA Men's National Handball Team. Lewis shares why webinars are the most effective way to connect with your audience. You'll discover how to use webinars to generate leads and ultimately sell. Share your feedback, read the show notes and get the links mentioned in this episode below! Listen Now You can also subscribe via iTunes, RSS, or Stitcher. Here are some of the things you'll discover in this show: Successful Webinars Why marketers should take a closer look at webinars Lewis believes that webinars are the ultimate way to convert your audience into customers. Companies of all sizes, as well as entrepreneurs, use them because they generate more sales than any other online marketing strategy. Social media helps you get your information out there, connect with your audience, get feedback, build relationships and more. However, tweets and Facebook posts don't usually result in a huge number of instant sales. A webinar, however, gets you in front of a captive audience that's interested in learning what you have to share for an extended period of time. It's more than just a quick message, post, article, picture or video. It's an interactive way to connect, build trust and make sales sooner rather than later. Most webinars are free. Then at the end, you can refer them to your solution, product, coaching or live event. You can convert in a more effective way than by just using social. Listen to the show to discover how webinar tools have changed. What tech you need Lewis recommends GoToWebinar, because he feels it's the most consistent. Plus, it's the standard format most marketers are used to. httpv://www.youtube.com/watch?v=MMbufbv1f2c Other platforms to explore include Adobe Connect, Google Hangouts, Ustream, Livestream and WebinarJam. Listen to the show to hear about the webinar tools we use at Social Media Examiner: GoToWebinar and WebEx. How to get people to register for a webinar Lewis suggests you start by promoting your webinar to your email list, and then encourage those who register to promote it for you. For example, on the post-registration thank-you page, put up a video or some text and ask registrants to share it on Facebook or Twitter. To make this easier, there are tools you can use such as the WP Sharely plugin or create a pre-populated Tweet button through ClicktoTweet.com. Another way to generate leads is to partner with others. Lewis talks about how he does affiliate webinars where people in a similar marketing space promote his information to their audience. He'll do a webinar with free content, offer his product or service and then give a 50% commission to that affiliate. You're paying someone to generate leads for you. Listen to the show to hear the results of a successful affiliate marketing webinar. Optimizing the registration process Lewis likes to use LeadPages templates for his webinar registrations. He'll create three different registration templates: one with a simple image, a headline and opt-in; another that's more in-depth, including a compelling headline and a list of benefits; and a third that's a hybrid with a video and bullet points.

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Writing and Social: Why the Written Word Is Your Marketing Advantage

Author: Michael Stelzner, Social Media Examiner
Fri, Sep 12, 2014


Do you write content for your business? Are you looking to improve the quality of your writing and your storytelling skills? To explore why the written word matters in social media, I interview Ann Handley for this episode of the Social Media Marketing podcast. More About This Show The Social Media Marketing podcast is a show from Social Media Examiner. It's designed to help busy marketers and business owners discover what works with social media marketing. The show format is on-demand talk radio (also known as podcasting). In this episode, I interview Ann Handley, the co-author of Content Rules and chief content officer at MarketingProfs—providing training and education to empower both large and small business marketers. Her newest book is called Everybody Writes: Your Go-To Guide to Creating Ridiculously Good Content. Ann shares why she decided to write a book for marketers about writing. You'll discover how to improve your writing for social media. Share your feedback, read the show notes and get the links mentioned in this episode below! Listen Now You can also subscribe via iTunes, RSS, or Stitcher. Here are some of the things you'll discover in this show: Writing and Social What led Ann to write this book Ann explains that she wrote Everybody Writes because she looked for that book, and it didn't exist. She wanted a book that was part writing guide geared toward marketers, part handbook on good sportsmanship in content marketing and part reliable desk companion for people creating content on behalf of brands and companies. So she wrote it! Ann wrote her first book, Content Rules, four years ago with C.C. Chapman. That was the beginning of the conversation about content marketing. These days, she explains, being able to write well is a necessity. Everybody Writes came out of Ann’s love for good writing and her desire to see marketers do a better job with their content. Listen to the show to learn more about Ann's first book, Content Rules. Why the written word is so important to marketers Ann explains that since we're all publishers in this age of technology, our words become our ambassadors. Our writing conveys a lot of things about us. It can make us seem warm, fun, competent and trustworthy. But it can also make us seem boring, humdrum and confused. Choosing the right words to tell our story is really important, especially when you want to connect with your customers. In a world where we all have a platform, whether it's a blog or a website, words matter now more than ever. Listen to the show to hear what people said to Ann when she told them she was writing a book on writing. What non-writers need to know about writing Ann believes we are all writers. If you have a website, work in marketing or post on social media, you're a writer. To learn to craft better content, just develop the necessary writing muscles. Ann talks about a story she tells in the book. As a non-athlete, she could never do a pull-up or a push-up. About a year ago, Ann started working with a personal trainer and then four months ago, she did a push-up. It's just like writing. If you want to get better at writing, or at push-ups, you just need practice. Everyone is capable of becoming a better writer. Listen to the show to learn what keeps people from believing they can write. How to develop writing muscles To get better at writing, you need to make it a priority. One tip Ann emphasizes is to give yourself permission to write badly and then fix what you've written. The main thing with writing content is to start somewhere. Write anything, and then edit it well. Listen to the show to discover what voice-to-text tools you can use to create early drafts of your content. Why stories are important and how to tell good ones All humans like a good story. The way you can tell if your story is good, Ann says, is as soon as you get into telling it,

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Fan Content: How to Leverage Your Fans to Enhance Your Social Media

Author: Michael Stelzner, Social Media Examiner
Fri, Sep 05, 2014


Do you want your fans to help market you? Are you wondering how to include fan content in your social media? To explore how fan content can enhance your social media, I interview Jesse Desjardins for this episode of the Social Media Marketing podcast. More About This Show The Social Media Marketing podcast is a show from Social Media Examiner. It's designed to help busy marketers and business owners discover what works with social media marketing. The show format is on-demand talk radio (also known as podcasting). In this episode, I interview Jesse Desjardins. Jesse is the head of social at Tourism Australia, where he manages a small team that oversees large Facebook, Instagram and Google+ communities. Working with fans, Jesse's team receives over 1000 images from fans a day! Jesse shares how he and his team leverage fan content--specifically photos--to promote Australian tourism. You'll discover how Jesse and his three-person team have grown Facebook to 6M fans and Instagram to 800K fans to reach 3M to 6M people a day. Share your feedback, read the show notes and get the links mentioned in this episode below! Listen Now You can also subscribe via iTunes, RSS, or Stitcher. Here are some of the things you'll discover in this show: Fan Content How Jesse got started at Tourism Australia Jesse shares that while he was working at a small advertising agency in the U.S. in 2004, he went to Australia on holiday for a month and fell in love with the country. He ended up getting a job and staying. After four years, he returned to the U.S. and was working in advertising doing campaigns for celebrity perfumes when he realized he'd left a brand he loved—Australia and travel. For the next two years, Jesse spent time on SlideShare doing things like You Suck at PowerPoint. During that time he also put up proposals for people to send him money to attend festivals like SXSW and Cannes Lion in exchange for his notes and photos. Jesse says that gave him a good foundation for how to build community. When he saw a job open up for social media manager at Tourism Australia, he sent his r?sum?, but he knew he needed to do something more. He put his r?sum? on SlideShare that night and the next morning, it had 40k views and a lot of supportive comments. Listen to the show to find out how Twitter helped Jesse get his r?sum? into the hands of Tourism Australia's managing director. What Tourism Australia's job is and how promoting tourism has changed Jesse explains that Tourism Australia is basically the marketing agency for tourism in Australia. His team promotes tourism to the country as a whole and also works with the different states and international offices. He says that advocacy and word-of-mouth have always played a role in promoting any industry, especially travel. Tourism Australia had started a Facebook page before he joined the organization; however, it took them three years to hit 1M fans. Jesse shares that he took a look at what had already been done and made the decision to launch Instagram, Google+ and Twitter as well and he's ramped it up ever since. Listen to the show to hear how Jesse views the return on social media for Tourism Australia. The strategy behind Tourism Australia's social media Jesse's social media strategy has a couple of components. He says the first component is to build something that gets bigger over time. Jesse explains that in traditional advertising, the work tends to focus on big campaigns that you work on for 6 months, then launch. His approach for Tourism Australia is different. His team works on the small things that add value every single day. As an example, he explains that instead of running a big campaign or contest to grow Instagram quickly, they've grown the account slowly over the past two years by posting consistently. He says this has been a good way to use the small resources they have to perfect the system to ...

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Vine: Short Videos and What Marketers Need to Know

Author: Michael Stelzner, Social Media Examiner
Fri, Aug 29, 2014


Do you want to know more about Vine video? Are you wondering how brands and businesses can successfully market with Vine video? To explore how to use Vine short video on Twitter, I interview Zach King for this episode of the Social Media Marketing podcast. More About This Show The Social Media Marketing podcast is a show from Social Media Examiner. It's designed to help busy marketers and business owners discover what works with social media marketing. The show format is on-demand talk radio (also known as podcasting). In this episode, I interview Twitter Vine personality and host of KingFilmSchool.com Zach King. Known as FinalCutKing on YouTube and Twitter, Zach has more than 1.6 million followers on Vine and creates short special effects videos that have been watched millions of times. Zach shares how he got started with film and online video. You'll discover tips for shooting your own Vine video. Share your feedback, read the show notes and get the links mentioned in this episode below! Listen Now You can also subscribe via iTunes, RSS, or Stitcher. Here are some of the things you'll discover in this show: Success on Vine How Zach got started with Vine Zach's curiosity was piqued in September 2013 when friends started showing him Vines. He shares that he decided to try the platform for 30 days. During that time, he made a Vine a day based around silly ideas he and his roommate came up with. Each 7-second Vine featured a special effect and in 30 days, Zach says he accumulated 200,000 followers. He was hooked by the growth rate. Zach talks about why the challenge of using Vine to tell stories excites him. Listen to the show to find out how Vine works. What Zach's most popular Vines have in common Zach believes his Vines are successful because they include circumstances everyone can relate to. For example, almost everyone has locked the keys in the car or wanted a special souvenir from a vacation. Listen to the show to hear about more of Zach's successful videos. How making Vine videos has changed things for Zach Zach shares that as he was working his way through film school by teaching FinalCut, he was introduced to posting on YouTube. As he added Vine and Instagram to the mix, his exposure grew. Zach says that Vine exposure has brought him bigger clients, like Coca-Cola and McDonald's, with bigger budgets. Listen to the show to discover why Zach believes platforms like Vine are changing the commercial branding world. Vine's culture Zach states that Vine is very secretive about their analytics. The only metrics available are likes, ReVines and the released loops. He shares that he estimates the average Vine user to be between 13 and 25 years of age—otherwise known as Millennials. He explains that Vine has a diverse collection of categories including a DIY category where you learn how to do a project in 7 seconds and a Comedy category, which Zach believes is the number-one reason people are on Vine. Zach says you don't need any film experience to be successful on Vine. He points out that a lot of Viners who have 7 or 8 million followers simply grabbed a camera and started recording. Listen to the show to hear how personality and style lead to follower growth. How Vines can be viewed or shared Zach shares you need the Vine app to view videos on Vine, but that they can also be embedded on websites. He says embedding is what led to Vine's increased popularity and that Vines perform best outside of the app. Listen to the show to find out how a third-party YouTube compilation of Zach's Vines contributed to his success. How bigger businesses are using Vine While it attracts bigger brands like Coca-Cola and Virgin Mobile, Zach explains that marketing on Vine is different than on platforms like Facebook because Vine hasn't monetized. He says that because brands can't pay to have their Vines put in front of someone,

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Measuring Social Media: What Marketers Need to Know

Author: Michael Stelzner, Social Media Examiner
Fri, Aug 22, 2014


Do you understand how to measure social media activities? Do you know how to gather the right data to help you achieve your business goals? To explore how you can measure social media activities, I interview Lutz Finger for this episode of the Social Media Marketing podcast. More About This Show The Social Media Marketing podcast is a show from Social Media Examiner. It's designed to help busy marketers and business owners discover what works with social media marketing. The show format is on-demand talk radio (also known as podcasting). In this episode, I interview Lutz Finger, who is the director of data analytics at LinkedIn and co-author of the new book, Ask, Measure, Learn: Using Social Media Analytics to Understand and Influence Customer Behavior. Lutz shares why he's so interested in social analytics. You'll discover why Lutz believes social media analytics will have a bigger impact than the onset of the Internet did. Share your feedback, read the show notes and get the links mentioned in this episode below! Listen Now You can also subscribe via iTunes, RSS, or Stitcher. Here are some of the things you'll discover in this show: Measuring Social Media Why do so many businesses struggle with measuring social media activities? Lutz talks about the trial-and-error phase of social media measurement and how we've moved beyond that phase in some areas but are still learning in others. He says the promise of social media analytics has a lot of misconceptions around it. With easy access to data on trending content, followers, Klout scores, etc., businesses are trying to find a way to use the data. Lutz explains why this approach often leads to a negative outcome and why businesses should approach using data with a goal or question first. Lutz shares why it's important to understand how a metric is built and points to the Influencer metric as an example. He says that while there are at least 10 different Influencer metrics that have to do with reach, not every influencer can help fulfill every goal. He explains why he would consider Social Media Examiner an influencer if he wanted to put a new social tool in front of people who work with social media, but not if he wanted to sell clothing. Listen to the show to learn what influencer reach must be combined with to move people from awareness to intention. The difference between viral and contagious content Lutz says the term viral, when used to describe social media content, is wrong because something that's viral is equally infectious at every stage. For example, a story that is liked by 1 in 10 people the first time it's seen will be liked by 1 in 10 people in the future. He explains that when something is contagious, it gains weight as long as it travels. The more people who believe in it, the more trustworthy the story becomes, regardless of whether it's true. Listen to the show to find out how people convince an algorithm that something is contagious and how that's affected things like the New York Times Bestseller List. How social media data can empower a business Lutz states there isn't good or bad data, there's just useful and useless data. He explains that data is only useful when a business has the right question. He shares that many organizations start by asking what data they have and how they can measure it. Then they try to find something in the data to help their business. Lutz says you need to start with a question or goal, and then figure out how to capture the data that will help answer that question instead of using data to come up with a question you didn't have in the first place. He illustrates how a sales department can use data to answer the question, "How can we find new clients?" Listen to the show to discover why sentiment is an especially difficult metric to measure. How marketers can start measuring social media activities Once you have the question,

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How a Podcast Built a Business: The Lou Mongello Story

Author: Michael Stelzner, Social Media Examiner
Fri, Aug 15, 2014


Do you have or want to start a podcast? Are you wondering how your podcast can lead to bigger things? To explore how a podcast went from a hobby to a full-time business, I interview Lou Mongello for this episode of the Social Media Marketing podcast. More About This Show The Social Media Marketing podcast is a show from Social Media Examiner. It's designed to help busy marketers and business owners discover what works with social media marketing. The show format is on-demand talk radio (also known as podcasting). In this episode, I interview Lou Mongello. Lou hosts WDW Radio, a podcast focused on Walt Disney World, which has won Best Travel Podcast 8 years in a row. He's also authored many Disney-related books including the Walt Disney Trivia Book I and 102 Ways to Save Money For and At Walt Disney World, and blogs at DWDRadio.com. Lou shares how he began pursuing his passion. You'll discover how podcasting helped turn Lou's passion into a full-time opportunity. Share your feedback, read the show notes and get the links mentioned in this episode below! Listen Now You can also subscribe via iTunes, RSS, or Stitcher. Here are some of the things you'll discover in this show: Building a Podcast Business What Lou was doing before and what led to his podcast For a number of years, Lou practiced law in New Jersey and had an IT consulting company on the side, but always had a love for Disney and Walt Disney World. He'd been going to Disney parks every year since 1971 with his parents. Because he was in the service business, he had this idea for making something once and selling it. He shares that what he really knew all about was not law or computers, but Disney World. In 2002, Lou gave himself a personal challenge. He wanted to write a book, get it published and get it validated by somebody. When the book came out, he thought that was the end of it. But his two-page brochure website turned into articles, which turned into a thriving discussion forum. In 2005, Lou realized podcasting was more powerful than anything he could write. That's when he started podcasting, doing videos, creating other products, doing events, etc. He's been doing this full-time since 2007. Listen to the show to learn how Lou found a publisher to work with. How Lou moved from the book to the blog When he started the book, he was on things like Usenet news groups and early discussion forums. He says this showed him there was a community of people out there interested in Disney in the same way he was. Because he was responding to so many similar emails, he decided to write the responses as articles (which is what blog posts were back in 2003). He also created a discussion forum on his site; 29 people signed up on the first night! That number organically grew from 29 to 1,000 to 5,000 to 10,000 to 50,000 and the community is still going strong. Listen to the show to find out what Lou built his discussion forum on. How building his community led to the podcast Lou says he started working on his second book the day after his first book came out. His community was very active and he shares that in 2005 he started hearing about podcasting and how anyone could use podcasting to broadcast their message. He shares that he started without knowing what he was doing and if or how people would find the show. Within the first week, the podcast had a few hundred downloads then a few thousand. Lou believes this is because people interested in Disney were and still are hungry for content. Listen to the show to hear Lou's experience moving from the first wave of interest in podcasts into the second wave of interest. When the podcast turned from hobby to profession While Lou had things like AdSense and affiliate programs making some money on his website, it wasn't enough to quit his job. Lou says he'd left his law practice and sold his IT consulting company.

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Instagram Success: How a Marketer Grew a Loyal Following With Instagram

Author: Michael Stelzner, Social Media Examiner
Fri, Aug 08, 2014


Do you want to grow your business using Instagram? Are you wondering how to build a loyal following? I interview Chalene Johnson for this episode of the Social Media Marketing podcast and explore how she amassed a following of 365,000 on Instagram. More About This Show The Social Media Marketing podcast is a show from Social Media Examiner. It's designed to help busy marketers and business owners discover what works with social media marketing. The show format is on-demand talk radio (also known as podcasting). In this episode, I interview Chalene Johnson. Chalene is author of the fitness book Push, a motivational speaker and her infomercials on fitness have sold millions of DVDs. She's found great success with Instagram and now teaches other small businesses how to do the same with her Instagram Impact course, and has a new podcast called Build Your Tribe. Chalene shares how she creatively used Instagram to grow her business. You'll discover how to take your Instagram marketing to the next level. Share your feedback, read the show notes and get the links mentioned in this episode below! Listen Now You can also subscribe via iTunes, RSS, or Stitcher. Here are some of the things you'll discover in this show: Instagram Success How and why Chalene started on social media Chalene says she started with YouTube in 2006 and Twitter in 2007 or 2008. In 2009, she got the idea for writing Push. When she told her agent she wanted to pitch a book about goal-setting and focus instead of a fitness book, he told her she didn't have the social media following or the credibility to write that type of book.  She got to work and spent a year using social media to build a platform with the intention of writing the book she wanted to pitch to publishers in New York. Listen to the show to hear how Chalene used social media when she first started. What Chalene built to support her book pitch Chalene shares that she had a ton of followers on YouTube and had just started a Facebook page when she decided to write Push. Even though she had millions of DVD customers, her agent had to remind her that publishers don't care who you know; publishers want to know if you have the ability to reach those people. To build her email list, Chalene created a 30-Day Challenge for her Facebook audience. She started with three quick videos to show how she uses her phone to organize her daily to-do list and included a simple email opt-in. Every day she delivered a 2-minute video to her email subscribers. The list grew to 100,000 in 9 months. Listen to the show to find out how Chalene collected emails from her subscribers. How Chalene got started with Instagram After successfully using Facebook to build her email list, Chalene says she was able to land the publishing deal she wanted and the book was released in December 2011. Then she noticed she wasn't getting any love on Facebook. She didn't want to learn about Facebook ads and shares that she kind of picked up her toys and stomped off the playground. That's when she began to realize her kids were all over Instagram but businesses weren't. In winter 2012, Chalene decided to become an early settler on Instagram. She started with life-casting, sharing personal images to show where she was and what she was doing during the day. Listen to the show to find out how following a favorite fashion icon drastically changed Chalene's Instagram strategy. How Instagram has changed Chalene's business Chalene shares that as a business owner and someone with a family, Instagram saves her time. She says instead of spending hours creating content, she can now spend literally 15 seconds and produce content to drive traffic to an opt-in for current or future offers. Unlike Facebook, Instagram allows her to put a call to action (CTA) in every post without affecting her engagement. Listen to the show to discover what Chalene track...

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Launching With Social: A Study of What Works and What Does Not

Author: Michael Stelzner, Social Media Examiner
Fri, Aug 01, 2014


Are you planning to launch a new blog, product or service? Do you want to know how to organize and execute a successful launch with social media? To share ways you can use social media to launch or celebrate anything, this episode of the Social Media Marketing podcast gives techniques and insights learned from the launch of My Kids' Adventures' Parenting Adventures podcast. More About This Show The Social Media Marketing podcast is a show from Social Media Examiner. It's designed to help busy marketers and business owners discover what works with social media marketing. The show format is on-demand talk radio (also known as podcasting). In this episode, you'll learn how to plan your launch and what assets to include. You'll also find out what worked for us and what didn't. Share your feedback, read the show notes and get the links mentioned in this episode below! Listen Now You can also subscribe via iTunes, RSS, or Stitcher. Here are some of the things you'll discover in this show: Launching With Social Start the launch process The first thing I did was to prepare a PowerPoint presentation for people on the internal team. If you're a one person show, you can prepare the same ideas and present them to a friend or even to yourself. What's important is to go through the process below. First you need to identify the audience you want to target. As part of the annual survey for Social Media Examiner and My Kids' Adventures, we asked two questions.: "Do you listen to podcasts?" and "Are you a mom or a dad?". Based on the responses we were able to determine that dads listen to podcasts more than moms which helped us to resize our expectations. You then need to identify your biggest asset. Whenever you launch anything, you should use what I call tag-along marketing. You've built an audience somewhere - with a blog, a newsletter, an existing podcast. This asset you own is there for you to use. Piggyback some of the marketing efforts for your new venture on it. My biggest asset was the Social Media Marketing podcast. Next take a look at who you're up against. I looked at the Kids & Family category and identified Sesame Street, Adventures in Odyssey and other podcasts from established brands that have been around forever as competitors. You need to establish what your product is all about. To wrap everyone's heads around Parenting Adventures, I simply shared that it's a 30 minute interview show followed by a fun activity. Then choose your launch date. The Parenting Adventures podcast launched on Friday, June 13, 2014. Listen to the show to hear why this date was chosen to launch the Parenting Adventures podcast. Find the best way to launch One of my strongest assets are the relationships we've built. From these relationships, I was able to identify different "camps" of people we could reach out to for their support. One of the obvious camps was staff and contractors who work for our company. For the second camp, we identified allies from the bloggers and podcasters the My Kids' Adventures marketing team has been building relationships with for a year. Another camp included people who write for My Kids' Adventures and the last camp was made up of my personal friends. Listen to the show to find out other things we had in the launch pipeline. Leverage your website traffic When people come to your website to read an article, they might discover you have something more to offer. We added the Parenting Adventures podcast to the website navigation bar at the top of the page, to the sidebar and the About Us page. I also put together a 'help us spread the word' page to give people everything they need to promote the show for us. On that page I included a video to thank people for their participation. Listen to the show to discover how we are using this episode of the Social Media Marketing podcast to promote Parenting Adventures. Make it frictionless

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Facebook Organic Growth: How to Defy the Odds and Grow a Huge Facebook Community

Author: Michael Stelzner, Social Media Examiner
Fri, Jul 25, 2014


Do you want to grow a massive Facebook following? Are you wondering how an organic Facebook strategy can be successful? To learn how to grow a huge organic following on Facebook using techniques you have likely never heard of, I interview Holly Homer for this episode of the Social Media Marketing podcast. More About This Show The Social Media Marketing podcast is a show from Social Media Examiner. It's designed to help busy marketers and business owners discover what works with social media marketing. The show format is on-demand talk radio (also known as podcasting). In this episode, I interview Holly Homer of KidsActivitiesBlog.com to find out how her Facebook page fan base grew from 7,000 fans to more than 530,000 fans in only 8 months without using Facebook advertising or crazy gimmicks. Holly shares how beginners can develop their own Facebook strategy. You'll discover the unfortunate circumstance that jumpstarted Holly's success. Share your feedback, read the show notes and get the links mentioned in this episode below! Listen Now You can also subscribe via iTunes, RSS, or Stitcher. Here are some of the things you'll discover in this show: Customer Service Where the Quirky Momma Facebook page started Holly shares that she and her blogging partner Rachel had started the Quirky Momma Facebook page several years ago. While the page was mildly successful, it wasn't driving any traffic. Even though the page had shown prior growth, it had been sitting at 10K-13K fans for 18 months. In early October 2013, Rachel set a goal of getting to 50K fans by Christmas to support the spring launch of their book, 101 Kids Activities That Are the Bestest, Funnest Ever!, and started to post to the page more frequently. She says they noticed that a competing Facebook page with a huge audience was posting content from the Kids Activities Blog without providing a link back or attribution—the page was even cropping the watermarks from Holly's images and posting them with the updates. When she looked closer, Holly found that the updates from this page posting her stolen content were getting up to 9,000 shares each. Listen to the show to hear why this was a turning point for their Facebook content strategy. How they changed the approach to managing the Quirky Momma Facebook page Holly says seeing the viral impact of their stolen images made them go back and find the top 50 posts on their blog. They concentrated on only sharing posts that were already doing well on other social media sites like Pinterest—posts that had viral potential. She says that they were only sharing a few times a day and sharing mostly their own stuff because that's what they knew best. As the page grew, they realized they could help other people and started to find other really cool content to fit in with their own Facebook posts. Listen to the show to find out how Holly and Rachel used Facebook Insights to develop a successful content formatting strategy. What directs Quirky Momma's high-level strategy Holly explains that there are two things in Facebook Insights that are really important to a Facebook strategy: the People Talking About This number and reach. She laughingly says that to get a good People Talking About This number, you need people to talk about you. She explains that this means you need engagement like people commenting on, liking and sharing your updates. Listen to the show to find out why Holly believes understanding reach is at the root of success on Facebook. What makes up Quirky Momma's content mix With their main goal being to drive traffic to the Kids Activities Blog, Holly and Rachel focus on sharing amazing things to do with your kids. Holly explains that she and Rachel post to the page 26 times a day as part of a 24-hour posting strategy. Each day, they work from a posting framework and try to keep the posting ratio at 1/3 owned content to 2/3 conten...

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Facebook Ads: Creative Application to Help Your Marketing

Author: Michael Stelzner, Social Media Examiner
Fri, Jul 18, 2014


Have you been pondering using Facebook ads to promote your business? Did you know you can target your website visitors with Facebook ads? To learn how you can use Facebook ads to market your business, I interview Rick Mulready for this episode of the Social Media Marketing podcast. More About This Show The Social Media Marketing podcast is a show from Social Media Examiner. It's designed to help busy marketers and business owners discover what works with social media marketing. The show format is on-demand talk radio (also known as podcasting). In this episode, I interview Rick Mulready, who is the host of the Inside Social Media Podcast—a show where he interviews successful social media marketers. Rick also teaches courses on Facebook ads. Rick shares creative and inexpensive ways to use Facebook ads to market your business. You'll discover useful ways to use remarketing, how to add the remarketing pixel to your website and tools to help manage your Facebook ads. Share your feedback, read the show notes and get the links mentioned in this episode below! Listen Now You can also subscribe via iTunes, RSS, or Stitcher. Here are some of the things you'll discover in this show: Facebook Ads Creative ways businesses can use Facebook ads Rick shares that the common assumption that businesses have to spend a lot of money to run successful Facebook ad campaigns is a myth. He says businesses can be successful even if they spend as little as $5 or $10 a day. As examples, Rick mentions using Facebook ads to guide people into a giveaway to build your email list, or to geographically target people to let locals know about a discount, offer or promotion. You'll hear why Rick personally likes to use Facebook ads to promote his webinars. As marketers, we have to be aware that people aren't on Facebook to be sold to. Listen to the show to discover what type of freebie you should include in your offer. How remarketing works on Facebook Facebook came out this year with Website Custom Audiences, which are another form of retargeting or remarketing. Rick explains that you use these audiences by placing a Website Custom Audience (or remarketing) pixel on your website. The pixel tracks website visitors who are also Facebook users and builds an audience from them, so you can serve ads to them on Facebook. This is great. It lets you serve ads to warmer leads because they're already familiar with your business. Listen to the show to hear Rick's thoughts on using Facebook ads to grow page likes. About boosted posts If you boost a post, you're stuck with the preset levels for the ad spend and limited targeting. Rick says if you want more people to see a specific post, you're better off turning the post into a page post ad. To do that, you have to use the Ads Creator or Power Editor, but you'll have better control of your ad spend budget and deeper targeting options. Listen to the show to hear why Rick recommends that you don't boost posts. Exciting things businesses can do with Facebook ad targeting When most people think of targeting on Facebook, they think of interest targeting—for example, targeting people who like pages similar to your business page. Rick believes the really exciting stuff is Website Custom Audiences or uploading your email list to Facebook to create a custom audience that lets you target those people with your Facebook ads. You can take it a step further and create a lookalike audience of Facebook users from your own custom audience. These types of audiences are made up of Facebook users who share attributes similar to those in a custom audience you designate. Listen to the show to learn how including custom elements in your ad copy leads to a higher conversion rate.  Why pay Facebook to reach your email subscribers Rick explains this concept is the same as remarketing to your website visitors on Facebook.

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Customer Service: The Key to Delivering Experiences Worth Talking About

Author: Michael Stelzner, Social Media Examiner
Fri, Jul 11, 2014


Do you believe that you provide good customer service? Are you wondering why customer service is so important to your business? To learn how service and social media tie together, I interview John DiJulius for this episode of the Social Media Marketing podcast. More About This Show The Social Media Marketing podcast is a show from Social Media Examiner. It's designed to help busy marketers and business owners discover what works with social media marketing. The show format is on-demand talk radio (also known as podcasting). In this episode, I interview John DiJulius, the author of What's The Secret: To Providing a World-Class Customer Experience. He's worked with companies such as the Ritz-Carlton, Lexus, Starbucks, Nordstrom, Panera Bread and many others. He's a leading expert on customer service. John shares the importance of customer service and why the first experience counts. You'll discover the business benefits of good customer service, who your customer is and how service plays online. Share your feedback, read the show notes and get the links mentioned in this episode below! Listen Now You can also subscribe via iTunes, RSS, or Stitcher. Here are some of the things you'll discover in this show: Customer Service How John first discovered the importance of customer service John explains that he first discovered the importance of customer service through necessity, when he opened a hair salon with his wife around 21 years ago. They knew that they wanted to be different from every other hair salon in their area. This meant that they wanted to create an experience like no other. With his first book, Secret Service, he originally wanted to name it "Mastering a Norm Factor" from the TV program Cheers but he couldn't get the rights. John not only wanted their regular customers, but also the ones who only came in twice a year, to feel like the character Norm. The book is based around systems that they use behind the scenes to obtain customer intelligence to be able to personalize the experience. Although 20 years later John is no longer in the business, he still owns it. He's just finished his third book; his business, the DiJulius Group, has grown; and he now gets to travel the world to share what "secret service" really is. You'll hear one of the great examples that they used in the hair salons that the customers weren't aware of, but the staff knew what it meant for the customer. Listen to the show to hear other examples of how you can differentiate your first-time customers from returning customers, and give each one a different experience. Why the first customer experience is so important John states that people aren't actual customers until they've tried you out. That's why their first experience with you is so important. It can even take 3 or 4 experiences before they become a customer. You have to give them an opportunity to give you a second chance. It's essential that you make them feel comfortable and create an emotional connection with them. John says that there are certain non-negotiables that need to happen. When you're face-to-face with the customer, you need to provide the 5 Es (the first 3 only take 1 second each simultaneously to do). Eye contact Enthusiastic greeting Ear-to-ear smile Engage them Educate them Listen to the show to find out why it's so important to deliver one secret service at every encounter. The business benefits of good customer service John explains that there is empirical data that looks at companies in the top 5% for customer satisfaction versus everyone else in that industry over a 7- or 10-year period. It doesn't matter what industry it is—studies show that they have higher sales growth from year to year. This includes more referrals and customers who are more loyal to the brand and less price-sensitive. What really jumps out in the studies is that these companies have higher emplo...

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Social CRM: How Marketing Can Benefit From Social Media and CRM

Author: Michael Stelzner, Social Media Examiner
Fri, Jul 04, 2014


Do you want to know more about your customers and prospects so you can serve them better? Are you wondering what social CRM is and how your business can benefit from it? To learn how social CRM can help marketers, I interview Kyle Lacy for this episode of the Social Media Marketing podcast. More About This Show The Social Media Marketing podcast is a show from Social Media Examiner. It's designed to help busy marketers and business owners discover what works with social media marketing. The show format is on-demand talk radio (also known as podcasting). In this episode, I interview Kyle Lacy, director of global content marketing and research at Salesforce ExactTarget Marketing Cloud. He's authored numerous books, including Twitter Marketing for Dummies and Social CRM for Dummies. Kyle shares why social CRM is important for marketers. You'll discover some of the best CRM solutions available, what their basic functions are and how social CRM can help with social media ROI. Share your feedback, read the show notes and get the links mentioned in this episode below! Listen Now You can also subscribe via iTunes, RSS, or Stitcher. Here are some of the things you'll discover in this show: Social CRM The difference between customer relationship management (CRM) and social CRM Kyle states that customer relationship management (CRM) and social CRM are combining. CRM manages all of your customers' data, and when you add the word social, it takes in all of the social data too. Whether you want to sell to customers or retain them, social CRM just adds those social data points. This can be a Facebook profile, Twitter account, etc.—basically anything that has to do with social media. It's the ability to manage all of your data points around the customer within a single software source. Listen to the show to find out why Kyle doesn't distinguish between the two. The definition of CRM systems Kyle explains that a CRM system is software that allows you to manage every single touchpoint you have with your customers. For example, their email address, what they bought previously from you, their Twitter handle, and so forth. It's really based on what level of business you have. So if you're an enterprise company, then the CRM solution would be Salesforce. However, if you're a smaller company, Nimble would be a great alternative. CRM systems are anything to do with a customer interaction. This can be either in a store or online. Listen to the show to discover why these people aren't just customers, but prospects too. Why social CRM is important for marketers Kyle refers to Mary Meeker's State of the Internet report that was released at the end of May this year. He thinks that we have reached a point where social media has hit maturity, and for us to realize the true value of it, we have to be able to connect it to our customers who are already in our systems. For example, if a retailer has 1000 customers within their CRM solution, they need to be able to find the social pieces of data that connect them to these existing customers. As a business, you want to turn these customers into advocates. To do this, you need to manage your data around the customer. Kyle believes that from a social standpoint, it allows you to recognize the true value of social and you can use it to communicate more effectively. You'll discover how you can drive more sales when you combine customer email addresses with their social networks. One of the biggest things that Kyle sees right now is marketers who use the one-click sign-on using Facebook on their website. When a customer visits your website and signs in through Facebook, you get all that customer's information. There is so much data you can pull when you connect with customers on a social network. Listen to the show to find out how social CRM can improve your advertising effectiveness while reducing your customer servic...

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Marketing You: How to Play to Your Unique Strengths

Author: Michael Stelzner, Social Media Examiner
Fri, Jun 27, 2014


Do you struggle when it comes to marketing yourself? Are you wondering what your unique strengths are? To learn how to promote yourself based on these strengths, I interview Sally Hogshead for this episode of the Social Media Marketing podcast. Keep reading to discover more. More About This Show The Social Media Marketing podcast is a show from Social Media Examiner. It's designed to help busy marketers and business owners discover what works with social media marketing. The show format is on-demand talk radio (also known as podcasting). In this episode, I interview Sally Hogshead, author of Fascinate and How the World Sees You. She was an award-winning copywriter at the age of 23 and worked with brands such as Nike, Target and BMW. She's one of the few women in the Speaker Hall of Fame and a popular keynote speaker (Sally keynoted Social Media Marketing World) and a simply fascinating woman. Sally shares how you can be successful and fascinating in your work and your life. You'll discover how fascination can increase your value, put you at an advantage and enable you to get more satisfaction out of your work. Share your feedback, read the show notes and get the links mentioned in this episode below! Listen Now You can also subscribe via iTunes, RSS, or Stitcher. Here are some of the things you'll discover in this show: Marketing You The journey from Fascinate to How the World Sees You Sally explains that the hardest part for her when writing a book is when it goes into the print stage. When her last book Fascinate was ready to be shipped to stores, she felt at a loss and didn't know what to do with herself. She started to think about doing a personality assessment, which was based on the same system that she had created for brands. So instead of it being about how consumers see a brand, it's about how the world sees you. Once the test was ready, it was put out on social media for free and it became a huge part of her business. It surpassed Fascinate. Sally soon realized that people really wanted to know how to make themselves—not their brand—fascinating. She pivoted her entire company and started to study more about it and go deep into what makes one person perceived as valuable, and someone else perceived as a commodity. Once you have done the assessment, it becomes clear why certain people like, respect and admire you, and why you turn others off. The key here is that you don't have to change who you are; you have to become more of who you are. Listen to the show to find out why it helps to see the patterns among your work colleagues, and how it can help you communicate more effectively with them. How social media has played a part in the development of this entire concept Before the days of social media, our average attention span used to be 20 minutes. Now with social media, it's around 9 seconds. People can now form an opinion of you instantly on social media. With that in mind, you now have to find a way to front-load your value. It's your opportunity to make the most accurate and authentic first impression. You'll hear what Sally and her team discovered when they ran a one-year free beta test for about 30,000 people, and why it led them to turn it into a paid model. At present, the Fascination Advantage Assessment costs $37. However, you can get free access to an in-depth, custom report, which identifies your personality advantages. Check out the key takeaways at the end of this article to find out how to enter. Listen to the show to hear the two main things that people who took the initial assessment wanted to know. Fascination and the research behind it  Sally states that fascination is a state of intense focus. When you're fascinated by something, you are totally focused on that one particular thing. It can be a person, an idea, a movie, a book or a product. As part of the initial market research that Sally carried...

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