Customer satisfaction and client loyalty are vital to success in today's business world. This empathy-boosting program teaches you how to take charge of your mind and moods, so that you nurture and activate your genuine inner qualities of being a good listener, serving your customers to their satisfaction, and establishing lasting heart-contacts that generate repeat visits and sales.

Psychologist John Selby, the creator of this new method, will guide you through four experiential lessons which you can listen to a number of times until you know the method by heart. Then, just before and also during a business encounter, you can do a very short, simple yet powerful inner process to immediately brighten your mood and charisma. Not only will you be more friendly and compassionate with clients and customers - you'll also feel better and less stressed yourself - win win!

The primary classes of this CD include:

1: Introduction to the program

Class 1 ~ Preparing for a Business Encounter (a 2-minute process for shifting into genuine positive emotions and attitudes just before a sales or srevice meeting)

Class 2 ~ The Moment of Encounter (a special way to stay positively focused, heart-centered and aware right at the moment of encounter when we tend to go a bit unconscious)

Class 3 ~ Doing Business with Heart (learn how to be a good listener, how to truly satisfy your customer's needs, and to establish long-term heart contact with your client or customer)

Class 4 ~ Post-Encounter Processing(a three-step process for establishing long-term positive memories of the encounter, clarifying your intent to see this person again, and rewarding yourself for your good work)

Especially when used together with the core Selby at-work program Take Charge Of Your Mind, this CD will provide primary training in managing your moods, and learning how to truly enjoy your work - so that your customers want to return again.

For more info please go to http://selbysolution.com - and enjoy the CD and your business success!