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September 15, 2004

Good News from Audible.com

I received a response to my Audible customer service query today (here was the original issue). Audible's response:

"As per your email St. Francis of Assisi by G.K. Chesterton was not up to your standards. I have refunded your account for the book and have restored your book credit."

Kudos to Audible for handling the situation appropriately. They were a bit slow in responding but they did the right thing in the end.