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• EP #41 – Creating a Customer Service Culture with Micah Solomon (Sun, Mar 15, 2020)
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• EP #40 – Crisis Readiness for the Hospitality Industry (Fri, Jan 24, 2020)
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• EP #39 – The Power of Moments with Author Chip Heath (Tue, Oct 03, 2017)
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• EP #38 – Legal Rights and Responsibilities of the Innkeeper (Tue, Jul 18, 2017)
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• EP #37 – An Open and Shut Case for Cleaning Guest Rooms (Thu, Jul 06, 2017)
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• EP #36 – AHLA’s Hotel GM of the Year, Craig Poole (Wed, Jun 21, 2017)
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• EP #35 – Secrets to Running an Award Winning Hotel (Tue, Jun 06, 2017)
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• EP #34 – Celebrate Service Week at IHG with Jon Wakeman (Mon, May 22, 2017)
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• EP #2 – Preparing for Hurricane Season (Fri, May 19, 2017)
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• EP #33 – Rocco Bova Shares Career Advice for Aspiring Hoteliers (Tue, May 09, 2017)
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• EP #32 – Effective Interviewing Techniques with Jody Rogers (Tue, Apr 25, 2017)
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• EP #31 – Career Magic In The Hospitality Industry with Lee Cockerell (Tue, Apr 11, 2017)
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• EP #30 – Social Media’s Influence on Hotel Marketing (Wed, Mar 22, 2017)
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• EP #29 – Digital Marketing For The Hospitality Industry (Thu, Feb 23, 2017)
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• EP #28 – Understanding ADA Laws On Service Animals in Hotels (Thu, Feb 02, 2017)
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• EP #27 – Effectively Using Online Feedback and Reviews, with Daniel Craig (Thu, Jan 12, 2017)
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• EP #26 – Conquering The Leadership Gap In Hospitality, with Sarah Pittson (Thu, Dec 15, 2016)
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• EP #25 – Vacation Home Rental Hospitality, with Ross Twiddy (Thu, Nov 17, 2016)
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• EP #24 – Succeeding In Urban Neighborhoods, with Imran Jivani (Wed, Sep 28, 2016)
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• EP #23 – The Complete Customer Experience, with Tony Bodoh (Tue, Aug 30, 2016)
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• EP #22 – Guest Service Training In a Social Media Era, with Doug Kennedy (Thu, Jul 28, 2016)
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• EP #21 – Rising to the Top of the Hotel Industry with Philippe Leboeuf (Thu, Apr 21, 2016)
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• EP #20 – Handling Difficult Customers, with Michelle Mitchell (Thu, Mar 31, 2016)
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• EP #19 – Becoming a Master of Memory with Timothy Moser (Wed, Mar 09, 2016)
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• EP #18 – Dancing At The Fountain – Insights from the World’s Leading Hoteliers (Thu, Feb 25, 2016)
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• EP #17 – Improving Housekeeping Labor Productivity with David Heath (Wed, Feb 10, 2016)
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• EP #16 – Best Practices For Reaching Your Sales Goals with Doug Kennedy (Fri, Jan 08, 2016)
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• EP #15 – How to Conduct Annual Performance Reviews (Tue, Dec 29, 2015)
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• EP #14 – Human Trafficking and how to Recognize the Signs at your Property (Mon, Nov 23, 2015)
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• EP #13 – Accommodated Scheduling with Adam Peterson (Fri, Nov 06, 2015)
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• EP #12 – Taking a Proactive Approach to Managing your Time (Thu, Oct 29, 2015)
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• EP #11 – Managing Your Online Reputation with Rupesh Patel (Wed, Sep 30, 2015)
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• EP #10 – A Day in the Life of the Frontline Staff with Kelly Long (Fri, Sep 18, 2015)
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• EP #9 – How Leadership Connects to the Bottom Line with Zee Mahmood (Mon, Sep 07, 2015)
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• EP #8 – The Customer Experience Hamburger with Steve DiGioia (Mon, Aug 31, 2015)
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• EP #7 – Applying Acting Skills to Deliver Exceptional Guest Service (Mon, Jul 27, 2015)
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• EP #6 – Industry Training Consultant, Joleen Emery Shares Insights On Training New Hires (Fri, Jul 17, 2015)
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• EP #5 – New Employee On-boarding with GM Scott Sisk (Fri, Jul 10, 2015)
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• EP #4 – Interview with Hotel Quality Consultant, Kim Montijo (Wed, Jul 01, 2015)
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• EP #3 – Steps to prepare for Hurricane Season with Bryan Jackson (Tue, Jun 30, 2015)
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• EP #1 – Welcome to Hospitality Academy (Mon, Jun 29, 2015)
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