Q: Where can I find out more about LearnOutLoud.com?
A: The About Us and Features section of this site will give you an overview of who we are. |
Q: Do I need to create an account to place an order?
A: Yes. By creating an account we'll have your information on file for future orders (Note: We do not store credit card information and your personal information is encrypted and protected by our Privacy Policy.) |
Q: What credit cards do you accept?
A: We accept Visa, Mastercard, Discover and American Express. We will soon accept Paypal as well. |
Q: Do you accept orders over the phone? Can I order with a check or money order?
A: At this time we can only accept credit cards orders via our website. |
Q: Do I have to pay sales tax on my order?
A: California residents are required to pay sales tax on orders of physical products (CDs, cassettes, DVDs). No sales tax is charged on electronic products. |
Q: Where do you ship to?
A: We ship to all 50 states. Unfortunately we do not ship to any other countries at this time. For information about our Shipping Policies, click here. |
Q: How long does it take for an order to arrive?
A: Orders typically ship within one business day of when they are placed. Estimated delivery ranges from 2-3 business days for Air Express Shipping to 8-10 business days for Media Mail. For information about our Shipping Policies, click here. |
Q: I'm having a problem placing an order. What can I do?
A: If you have any problems during your order please contact us. The most immediate way to do this is to either click on the "Live Help" button or call our toll-free number at 1-800-550-6070. If we're unavailable please send an e-mail to orders@learnoutloud.com and we will respond to your request as soon as possible. |
Q: How can I check on my order after I've placed it?
A: To check on your order please send an e-mail to orders@learnoutloud.com and we will respond to your request as soon as possible. |
Q: Can I cancel my order after I've placed it?
A: We process orders very quickly after they are placed. While we will try our best to cancel your order if you wish we cannot always comply with your wishes. To attempt to cancel an order either click on the "Live Help" button or call our toll-free number at 1-800-550-6070. If we cannot cancel your order you may return it to us after your receive it for a full refund. |
How do I return an order?
A: To find out how to return an order please read our Return Policy. |
Q: I'm having a problem with a download that I purchased. Can you help?
A: Sure! The first thing that we need to determine is whether the download was purchased from us or from a third party (such as Audible.com). If the download was from a third party then you'll need to contact their customer service directly. It the download was purchased directly from us then there are a number of things you do to get support. One of the easiest is to click the Live Help button that you see on each page of our site. Another option is to send us an e-mail or call us toll-free at 1-800-550-6070. Additional contact info can be found on our Contact Us page. |
Q: How do I register for an account?
A: Click here, enter your desired username and enter and confirm your e-mail address and password. It's 100% free and will take you less than a minute. |
Q: How do I sign into my account?
A: In the upper-right corner of any page on our site you'll see a blue button labeled "LOG IN". Just click that and enter your username and password. If you happen to have forgotten your username or password click here and enter your e-mail address to have it sent it to you. |
Q: How do I update my account?
A: Once you are logged in look for the "My Account" button in the upper-left corner of the site. From the My Account section you'll be able to view previous orders and update your account information including changing your name, email, password, address book, etc. |
Q: I'm trying to listen to audio programs through your site but the sound keeps getting interrupted. What can I do?
A: If you're listening to programs via streaming (especially) on a slower connection you might notice this behavior. You have two options to prevent this:
1. As soon as the program launches press pause on the player and wait for a few minutes to allow a portion of the program to download. Then you can click play and you should be fine if there is enough of a buffer there. 2. Instead of listening to the program via streaming you can download the program instead. This will allow you to play the program directly off of your hard drive and will be able to avoid the problem this way. |
Q: What is TeachOutLoud? How can I find out more information?
A: TeachOutLoud is the self-publishing service we offer to all of our users. To find out more about TeachOutLoud please Click Here. |
Q: What does it mean to Learn Out Loud?
A: To Learn Out Loud means to learn using audio or video. Learning Out Loud has the potential to change your life as it turns time that is normally "dead time" (e.g., commuting, exercising, etc.) into productive time. Our site contains over 15,000 titles that you can use to start Learning Out Loud today. |
Q: I'm looking for a certain title on cassette/CD/MP3, etc. Can you help me find it?
A: We'll do our best. We would highly recommend that you take the following steps:
1. Use the search box on our left menu to search for the title on LearnOutLoud.com. If we have it you should be able to find it through the search process.
2. If you find that we have one format available (e.g., CD) but not the format you are interested in (e.g., cassette) then we encourage you to contact the author or publisher directly. Author and publisher information is available on our product pages and contact information can often be found there. If not, a standard web search will often lead you to the author or publisher website.
3. If you are still having trouble locating a title we recommend that you make a post in our community forums. The reason that we ask you to post your question in our forums is that often others will respond to your message with help and also others may benefit from the answer. Posting is easy to do and takes only a minute or two.
4. If you cannot locate the title through any of these methods we encourage you to contact us. We'll do our best to help you out to the extent that we can.
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Q: Some of your titles don't have prices. Why is this?
A: In the interest of providing you with widest selection of audio and video learning material we've partnered with a number of companies such as Amazon.com, Audible and others to offer links to products available for sale on their site. Because prices on these sites change frequently we've elected not to list their on our site. To determine the price of a product available through a third-party site simply click on the link and the price should be displayed. If it is not we encourage you to contact the site to determine pricing. |
Q: I'm looking for more information on a certain title. Can you help?
A: We would love to but in general we put all of the information that we have on our product pages. If you are looking for information that cannot be found there we would encourage you to contact the author or publisher of the material directly. That's often your best bet for finding answers to questions that cannot be determined from the information on our product page. Of course, if you are unable to contact the author or publisher you are always welcome to contact us and we'll do our best to help you out. |
Q: I've lost on CD/cassette from a product I've purchased. Can you replace it?
A: Unfortunately we cannot replace individual CDs or cassettes. We recommend that you contact the publisher of the title as they may be able to offer a replacement. Publisher information is linked to from the product pages here on LearnOutLoud.com. If you purchased the title from us and have a defective CD or cassette you may return the title to us for a refund or replacement. More information can be found in our Return Policy. |
Q: Why don't you have pricing information or availability listed for some of your titles?
A: Many of our titles are sold through third-parties such as Amazon or Audible.com. Because their prices and availability often change we have chosen not to list this information on our site. We encourage you to click the link to the third-party site to obtain this information. |
Q: How do I download one of your free titles?
A: Many of our titles are sold through third-parties such as Amazon or Audible.com. Because their prices and availability often change we have chosen not to list this information on our site. We encourage you to click the link to the third-party site to obtain this information.1. Click on the “Add to Cart” button. If you don’t have an account or aren’t logged in it will prompt you to do so.
2. Click on “Proceed to Checkout.”
3. Click on “Place Order.”
4. Click on “Go To My Downloads.”
5. Click on “Go To Files” which will give you the option to download a zip file containing all of the MP3 files or the ability to download the MP3 files individually. Alternatively you can click the MPEG-4 button at the top of the page which will allow you to download an MPEG-4 file which can be played on Apple iPods and bookmarked so that you can easily return to where you last left off listening.
The reason that we have you go through this process is so we can make different file formats available to you and also save the title in your library for easy access in the future. |
Q: How do I download a free title on a site that you link to?
A: Here are the steps to download a free title on a site that we link to:1. First, click on the link from LearnOutLoud that takes you to the site we link to. You can either click on the appropriate icon in the "Get this free title from:" box or click on the text link of the name of the site (e.g., American Rhetoric).
2. Look for a link for the MP3 file of the audio.
3. Right-click this link and choose "Save Target As...", "Save Link As...", etc. (this will depend on the browser that you are using)
Note: Not all of the sites that we link to offer the ability to download all of their titles. They may offer only a streaming option due to copyright issues, bandwidth conversation or other reasons. We apologize for any inconvenience you experience because of this.
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Q: I'm trying to order a product through a link to Audible.com but it says that I am unable to order the title in this region. Why is this?
A: Some of our affiliates have restrictions over which content can be ordered in which region. The only thing that we can offer here is to encourage you to contact the company (e.g., Audible.com directly). |
Q: Can I buy items from LearnOutLoud.com?
A: Yes! We have over 5,000 audio books for sale on CD and cassette. In addition we have over 1,000 titles available for digital download. In addition to titles that we sell directly we also link to thousands of titles for sale on other sites. Our goal is to be the central spot where you come for audio and video learning and if we don't have the product you need we'll do our best to connect you with the company that does. |
Q: What are the Forums for and how can I join?
A: The LearnOutLoud.com Forums are there for you to find out about all the audio and video learning resources out there. Whether it's a new way Learn Out Loud such as listening to audiobooks on an iPod, or it's a title that one of our members loved and wants to share with you, this is where you'll find the messages from the LearnOutLoud.com community. And to join is absolutely free and easy. Just click on the orange REGISTER button in the upper left hand box of this page, fill out the registration, and you're a LearnOutLoud.com member who can post on the forums, write reviews of titles, and receive our free LearnOutLoud.com e-Magazine! Whenever you come back to LearnOutLoud.com just go to the forums and log in, in the upper left hand box, plug in your user name and password, and you can participate in the LearnOutLoud.com community! |
Q: Why don't you carry fiction bestsellers?
A: That's a good question and hopefully we'll provide an adequate answer. First, we feel that there are a number of sites out there that are already catering to that market. It's not too tough to find the Da Vinci Code on Amazon or Audible. Second, we feel very strongly in the benefits of audio learning. Our goal is to enable that and to show people the wide array of choices available to them. Finally, it's the area in which we know the most about. We're not the people to ask about Danielle Steele novels. We'll leave that to someone else. |
Q: What is the difference between Abridged and Unabridged Editions?
A: An Unabridged Edition of a title is a full length rendition of the original publication. An Abridged Edition is shortened version of an original publication. Abridged Editions have an average running time of about 3 to 6 hours, whereas Unabridged Editions can be much longer. For many titles, LearnOutLoud.com has both Abridged and Unabridged versions available so keep an eye out for the "Abridged Available" or "Unabridged Available" links in upper right hand box of the product pages. |