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This Author: Ken Blanchard
This Narrator: Rick Adamson
This Publisher: Random House Audio

Raving Fans by Ken Blanchard

Raving Fans

A Revolutionary Approach to Customer Service

by Ken Blanchard

Product Details

Narrator
Publisher
 
Abridged Edition
Running Time
1 Hr. 30 Min.
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Description

Told in the parable style of "The One Minute Manager", RAVING FANS uses a brilliantly simple and charming story to teach listeners how to define vision, learn what a customer really wants, institute effective systems, and make Raving Fan Service a constant feature--not just another program of the month.

America is in the midst of a service crisis that has left a wake of disillusioned customers from coast to coast. RAVING FANS includes startling tips and innovative techniques that can help anyone create a revolution in any workplace--and turn their customers into raving, spending fans.


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More Details

  • Published: January 2004
  • LearnOutLoud.com Product ID: R019864
Available On
Volumes
ISBN-10
ISBN-13
Audio CD
2 Discs
0739309536
9780739309537
Cassette
1 Tape
0679424954
9780679424956