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This Author: Jody Hoffer Gittell
This Narrator: Anna Fields
This Publisher: McGraw-Hill Audio

The Southwest Airlines Way by Jody Hoffer Gittell

The Southwest Airlines Way

Using the Power of Relationships to Achieve High Performance

by Jody Hoffer Gittell

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Abridged Edition
Running Time
4 Hrs. 17 Min.
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In an industry with losses in the billions, Southwest Airlines has an unbroken string of 31 consecutive years of profitability. The Southwest Airlines Way examines how the company uses high-performance relationships to create enormous competitive advantage in motivation, teamwork, and coordination among employees. It then goes further to show how any company can foster these powerful cooperative relationships and explains how to:

  • Lead with credibility and caring
  • Invest in frontline leaders
  • Hire and train for relational competence
  • Use conflicts to build relationships
  • Make unions its partners, not its adversaries
  • Build relationships with its suppliers

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    More Details

    • Published: March 2004
    • LearnOutLoud.com Product ID: T018526
    Available On
    Audio CD
    4 Discs
    3 Tapes