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Total Quality Management: The New Management Model
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Description
How are today's most successful companies getting the most from their quality initiatives? Baldridge Award Chairman Stephen George and well-known quality consultant Arnold Weimerskirch present an organizational overview that can be applied to any company. The authors place emphasis on patterns of change and the interrelationships among people and processes. This model can help an organization make significant strides in 3 key areas: development of more efficient strategies to promote vigorous responses to a changing environment, increases in customer retention, market retention, and revenues to improve performance in the marketplace, and greater asset utilization and productivity linked to lower operating costs and improved internal performance.
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