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This Author: Kerry Patterson
This Narrator: Anna Fields
This Publisher: McGraw-Hill Audio

Crucial Conversations by Kerry Patterson

Crucial Conversations

Tools for Talking When Stakes Are High

by Kerry Patterson


Product Details

Narrator
Publisher
 
Abridged Edition
Running Time
4 Hrs. 17 Min.
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Description

"Crucial" conversations are interpersonal exchanges at work or at home that we dread having but know we cannot avoid. How do you say what needs to be said while avoiding an argument with a boss, child, or relationship partner? Crucial Conversations offers readers a proven seven-point strategy for achieving their goals in all those emotionally, psychologically, or legally charged situations that can arise in their professional and personal lives.

Based on the authors' highly popular DialogueSmart training seminars, the techniques are geared toward getting people to lower their defenses, creating mutual respect and understanding, increasing emotional safety, and encouraging freedom of expression. Among other things, rlisteners also learn about the four main factors that characterize crucial conversations, and they get a powerful six-minute mastery technique that prepares them to work through any high impact situation with confidence.


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More Details

  • Published: 2003
  • LearnOutLoud.com Product ID: C017945
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ISBN-13
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Audio CD
0972488901
9780972488907
Cassette
0972446222
9780972446228