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Joseph Michelli Audio Books

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1.
by Joseph Michelli
Available on:
Audio Download

When it comes to refined service and exquisite hospitality, one name stands high above the rest: The Ritz-Carlton Hotel Company.

2.
by Joseph Michelli
Available on:
Audio Download

New York Times best-selling author shares an inside look at how Mercedes-Benz transformed themselves into a best-in-class, customer-obsessed organization.

3.
by Joseph Michelli
Available on:
Audio Download

How Airbnb has disrupted the hospitality industry for unparalleled success - critical lessons that apply to any 21st-century business

4.
by Joseph Michelli
Available on:
Audio Download

COVID-19 has disrupted business and life in ways we never imagined. Within days of the outbreak...

5.
by Joseph Michelli
Available on:
Audio Download
Unabridged Edition

In this revealing business advice book, the magic of the World Famous Pike Place Fish Market proves a dynamic example of what a group of people can create when they are aligned....

6.
by Joseph Michelli
Available on:
Audio Download | Audio CD

You already know the Starbucks story. Since 1992, its stock has risen a staggering 5,000 percent!

7.
by Joseph Michelli
Available on:
Audio Download

Joseph Michelli, author of The Starbucks Experience and The New Gold Standard, is among the world's top authorities on the principles of creating an organizational culture dedicated to service excellence.

8.
by Joseph Michelli
Available on:
Audio Download | Audio CD
Abridged Edition

In this revealing business advice audiobook, the magic of the World Famous Pike Place Fish Market proves a dynamic example of what a group of people can create when they are aligned....

9.
by Joseph Michelli
Available on:
Audio Download

One of the best-recognized and admired brands in the world, Starbucks singlehandedly transformed the ordinary delivery of coffee into a cultural phenomenon - a result of the company's exemplary leadership practices.

10.
by Joseph Michelli
Available on:
Audio Download

Zappos. The name has come to stand for a new standard of customer service, an amazing online shopping experience, a great place to work, and the most impressive transformational business success story of our time.

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